When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

4 years in and have continued to have good service from Kiker. They just helped me replace my salt…read morecell, which I didn't even know was still under warranty , no issues at all. Special thank to Sarah who still answers any question I send her.

The customer service is terrible. I have used Kiker twice and both times the communication has been…read moreterrible. Two years ago, I needed a motor installed, I had to keep reaching out to find out when they were coming, I then didn't get the invoice for over two months. Now, I need another motor already, I was told the lightening must have fried it. I called and ordered the motor with them and asked to get put on the schedule. Now, going on 4 weeks and nothing has happened. I keep having to reach out to them and ask when will the motor be installed. Over a week ago was their last response, I asked and was told the motor "Should have been on the truck yesterday", and then no further response. I have left voicemails and text messages, with no response. They simply do not care.

Pool Builders Supply is a FANTASTIC Supplier. They are punctual with deliveries, and will call you…read moreto let you know if they are going to be late, or early. They are also cheaper than SCP/Superior. Matt is our rep and he often checks in with us to give us a heads up if they are running low on any products we regularly order. I couldn't ask for a better group of people.

Poor customer service. No calls are returned. We ordered our pool liner on 4/20/21 and we are…read morestill waiting. When you call no one knows when it will arrive. It has gone from a one month guarantee to an eight week guarantee to they now have no clue as to when the liner will arrive. They currently have $3000.00 of our money and have no desire to reach out and find out what is going on with our liner. This is so unacceptable.

Local pool store. Very friendly & knowledgeable staff. Family business. They've taught me…read moreeverything I know about pool care. Go in, get your water tested for free, and be ready to talk pool care.

We have been using Imperial Pool since 2011. We were very happy when they opened up their Clover…read morelocation 2-3 years ago now. Barrett is top of her class when it comes to knowledge and friendliness. Bring in your water sample and they will test it at no charge and tell you what you need to get your pool/spa back to where you want it to be. Not only do they tell you what you need, they give you a detailed, step by step instruction on how to apply. Kevin (owner?) also does pool repair, liner installation, etc. Fantastic overall.

Thank you, Tyler, and Bob for getting my spa up and running again!…read more What a pleasure to work with people who are professional and knowledgeable! I cannot say enough good things about this company! Thank you! Lori

Tyler at Hot Tub Guy fixed 17 leaking jets in my hot tub. He was quick and the price was right. I…read morehighly recommend!

Lexren are the best pool builders! Professional and knowledgeable...Did not rush when weather was…read morerainy...made sure our ground was perfect condition to level the pool and set everything up perfectly! The pool and landscaping are better than we dreamed of! Thank you! Jodi, Monroe NC

My pump stopped working and I assumed I was looking at a huge expense to replace it. They sent…read moretheir service technician, Ricky, with the new pump but he checked my old motor thoroughly before just replacing it and found a loose wire. After repairing the wire the old motor is working fine which saved me a huge expense. Kudos to Ricky for being so thorough and saving me money !!! Great customer service !

I bought my pool from these guys not knowing anything about pools. They we're willing to answer any…read morequestions I had to help me get started. I have had my pool now for about 4 years and they still are willing to help me with any problems that I have. The staff is very knowledgeable and on top of pool chemistry. They are always so nice and welcome you when you come in the door. I have tried other cheaper pool chemicals that didn't work so well (shame on me) and had to go back to them to get my pool straightened out. (expensive lesson) It is about 30 minutes away from my house but we'll worth the drive. It doesn't matter how many times I take a water sample in there they are always willing to test it no questions asked. Sometimes I need nothing and they don't try to trick me into buying anything. I love this place and I trust them with my pool. Thank you staff and owner of imperial pool.

Absolutely fantastic!!! Purchase a new hot tub from these guys, and found them to be extremely…read moreprofessional and responsive. Great hot tub, and they made the whole process easy and stress free. Very knowledgeable and fantastic communication.