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    Everything Billiards & Spas

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    1 year ago

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    Fun Outdoor Living - List of complaints.

    Fun Outdoor Living

    3.5(33 reviews)
    4.6 mi
    $$$

    Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

    We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

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    Aqua Living Factory Outlets - untitled

    Aqua Living Factory Outlets

    1.0(4 reviews)
    3.0 miStarmount

    We were initially very excited and happy about our purchase. We felt like John was a great…read moresalesman. We ordered in April 2023 and the spa was delivered July 5, 2023. Pat was our delivery guy and that went smooth. He even told us to reach out to him with questions and he could either help us or give us some numbers for servicing if needed. He did respond in the beginning but that subsided. Fast forward to December, 5 months later, and we have a leak. Called AL for customer service and then LPI from Tennessee calls you back. They said "sorry, but your labor warranty is only 3 months" so you will have to pay to have a repair service come out. This just tells me that they know their products aren't reliable and that this is a common problem. I was able to send them pictures of the water, but none of where the actual leak was coming from. They were able to send me the parts based off of the pictures which tells me that they already knew what the problem was. I am very disappointed in the product and customer service at this point. I will not recommend them ever.

    PLEASE tell me they actually sell people hot tubs and don't just give people the run around and…read morewaste their time? After having difficulty reaching John Bramell in your Charlotte location to set up an appointment we were finally able to go to the factory store. John was nice and knowledgeable. We decided on a hot tub and called John on May 29, 2020 to place the order (we were already approved for financing). John told us we would receive an email to confirm the order, never received. John claimed on 06/08/2020 the confirmation was sent on 06/04/2020, I double checked my email and my spam folder, there was NOTHING. John said he would reach out to, I guess the corporate office and let me know. I contacted John 3 times today and have not received a single response, not even a "hey, I'm waiting for an answer". Needless to say, I would rather wait 10 months to receive a hot tub from a professional and responsive company than deal with Aqua Living. Very frustrating!!!! IF I COULD GIVE THEM ZERO STARS I WOULD!!! SPEND 4K MORE SOMEPLACE ELSE AND YOU MAY ACTUALLY GET A HOT TUB!

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    Everything Billiards & Spas - hottubandpool - Updated May 2026

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