Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

If you're looking for a Hot Tub Hydra is the place to go. Mike serviced our hot tub with…read moreprofessionalism. He was very knowledgeable and accommodating. Mike did an awesome job. We can call him anytime if we have any problems and he always has a solution. This level of customer service is what puts Hydra on top.

I am never disappointed when I go to Hydra Hot Tubs. They make your experience special. Rachel was…read moreawesome at taking care of my Hot tub needs. She was knowledgeable and helpful. Excellent customer service. Mr Smith

What a great addition to Cabarrus County!! I was totally impressed with the customer service I…read morereceived here. The prices on supplies was very reasonable and I thought they had great prices on fun floaties and other pool paraphernalia, too. Did I mention how good the customer service was? I had wait when I got there and knew just by listening that I was going to be super happy with this place. Nice is everything and they've got it down pat! I don't know if it was the owners that were working there, or who I was dealing with, but I know I'm not the only one that feels this way because the couple in front of me started to leave and turned around to introduce themselves by name and get the name of the woman who helped them. When was the last time you left a retail store and did that? I don't even want to price shop anything on Amazon because I do not want this store to go anywhere. We've had our pool for six years and this is the first time I've ever even thought about leaving a review for one of them. I hope they are here for a very long time!

Very kind staff and knowledgeable about reading the current levels of your pool water and letting…read moreyou know what's good and what is incorrect. However, multiple times they have struggled to know what to offer to correct the chemical levels. Make sure you do research and know what you need to buy or they will oversell you on products you may not even need.

My pump stopped working and I assumed I was looking at a huge expense to replace it. They sent…read moretheir service technician, Ricky, with the new pump but he checked my old motor thoroughly before just replacing it and found a loose wire. After repairing the wire the old motor is working fine which saved me a huge expense. Kudos to Ricky for being so thorough and saving me money !!! Great customer service !

I bought my pool from these guys not knowing anything about pools. They we're willing to answer any…read morequestions I had to help me get started. I have had my pool now for about 4 years and they still are willing to help me with any problems that I have. The staff is very knowledgeable and on top of pool chemistry. They are always so nice and welcome you when you come in the door. I have tried other cheaper pool chemicals that didn't work so well (shame on me) and had to go back to them to get my pool straightened out. (expensive lesson) It is about 30 minutes away from my house but we'll worth the drive. It doesn't matter how many times I take a water sample in there they are always willing to test it no questions asked. Sometimes I need nothing and they don't try to trick me into buying anything. I love this place and I trust them with my pool. Thank you staff and owner of imperial pool.

Best construction I could have asked for. The pool is extremely well done and beautiful. The job…read morewas fun to watch, the excavating precise and everything is top notch. The plumbing is actually pretty, and yard was left clean and level for landscaping. Highly recommend Eric and his crew. They come in, get the job done, tell you everything along the way and leave a beautiful product. And they are really nice about it. I wish all business would perform like they do. If you are looking to install a pool, don't hesitate to give them a call. You won't regret it.

These guys are amazing. They built our pool in Fort Mill in 2020 & came to the beach this year to…read morebuild a pool there. Eric was helpful in making sure we could build on our lot. Kylie went above & beyond to help with permits & HOA approval and their crew worked long hours to get the job done. You won't regret having them install your pool.

Terrible customer service! Have been in 3 or so times, first time guy was rude. 2nd time was ok,…read more3rd time ignored! Just not good service here.

I was referred to Leslies Pool Supply by my manufacturer for warranty repair of our automatic pool…read morecleaner robot. When I dropped it off, was told I would hear from them when they can diagnose the problem give us an update. I called 2 weeks later to check and they said they had diagnosed the problem and ordered the part, but unsure when it will be in. (Didn't get a call to inform us of this update). I waited 1 month, no call. I called the store on Saturday to check the status of the repair and was placed on hold for 15 min. and no one came back on the line. I hung up and drove to the store and the cleaner was repaired and ready. The repair work seems good. The communication process for the customer is abysmal. I would avoid the store if it requires them to keep you in the loop, as their communication to their customers is non-existent.

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.