Pool always looks wonderful after a visit from Phoenix Pool. Very professional and capable.read more

From the owner: What's the point of having a pool if you can't use it? Proper maintenance is key to making sure…read moreyour home's private oasis doesn't fall into disrepair or become covered in hazardous algae. Phoenix Pools can help you keep your pool in pristine condition. Our pool maintenance company serves clients in Waxhaw, Charlotte, NC and surrounding areas who want to give their pools the TLC they need.

I ended up in an overpriced home managed by paradise realty while coming out of a divorce at the…read moremost vulnerable time in my life. They required a $5,600 security deposit, which I paid. When I vacated the house 2 years later I paid for a professional move out clean ($400) and then waited 30 days to hear about my security deposit. After 32 days I emailed, requesting a full refund per NC law. They informed me they did not intend to refund any part of the deposit amount. I requested an itemized record of what the money was spent to repair, as required by law, and was sent instead screenshots of a blurry video claiming there were stains on the outside concrete we were responsible for. I paid on time or early every single month, $2800, dealt with the yearly $100 rent raise even though it was unwarranted for the property. And left in the most classy upstanding way I could, paying for a professional cleaning and giving 60 days written notice. Paradise Realty is crooked, unfair, dishonest, and uneducated on the law. After finding a lawyer, filing a lawsuit, and writing many demand emails I was returned the money that was rightfully mine. This entire process was absurd and I would strongly recommend other tenants SUE! And anyone who isn't yet mixed in with this crooked company, avoid at all costs. As a side note we literally had rodents in the walls from the time we moved in, also ants living in power outlets so that we couldn't use about half the electrical sockets in the home. We sent pictures and requested help. We were promised pest control services would be deducted from our rent if we found a local company - after I paid the 1 year contract amount to a pest control company, paradise realty then claimed it was my responsibility and laughed about having promised me help. I'll attach proof of all this below. If you're looking at an address that starts with 1411 - run!

This is BY FAR the worst property management company that I have ever worked with. The house was in…read morecomplete disrepair when I moved in, as I documented on the move in inspection report. The AC and refrigerator did not work for the first two weeks that I lived there, and nobody would respond to calls, emails or texts. As soon as I paid them my deposit and rent money, they went radio silent and did not communicate at all. AVOID, AVOID, AVOID!!!