Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

we have used Mike a couple of times now for our hot tub service. He is always on time, very…read moreresponsive and has great customer service! I would recommend his services 10 out of 10!

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Game Pool is a company that cares about the custome. I feel like they listen to my requests and…read moreconcerns and took them I to consideration. Communication and work ethic are top notch.

The service is very good and Jesus really knows the ins and outs of pool maintenance. He is…read moreextremely knowledgeable and it shows in the care and concern he takes when servicing the pool and equipment.

Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

4 years in and have continued to have good service from Kiker. They just helped me replace my salt…read morecell, which I didn't even know was still under warranty , no issues at all. Special thank to Sarah who still answers any question I send her.

I do not recommend this place. The manager Bridget was so rude when I went to get chemicals for my…read morepool that they opened and they dumped algae, leaves, and a bunch of dirty water into the pool. They were mad that I told them about their guys work. I was super calm and had to ask her to stop yelling and raising her voice to me in front of my children. My husband had to take my children away from the situation because she wanted to continue to be unprofessional. A gentleman who was another customer in the store came over to us afterwards and apologized to us and said he couldn't believe how she acted in front of my kids. He said they're lucky it wasn't his family. I told them I just wanted to partner with her and a manager and another rude lady came over and said we don't want to partner with you anymore you can go to Leslie's pool. Ultimately she was pissed off because it involved her son at one point so it's a family business. Professionals need to understand sometimes when your people do a bad job or work for someone and there's a complaint the best way is to resolve it and to do so in a professional manner. It's sad that something so simple could have been handled appropriately but they decided to be unprofessional. I appreciate the recommendation to go to Leslie's pools. I do not recommend this place. I'll be going to Leslie's Pool!

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

Called Cairo the pool man. At first, very repsonsive. had a leak in pool so he came by within a…read morecouple of days. Stayed and winterized my pool amd said he found the leak and fixed. Told me I could add water back , so I did but next morning still leaking. Called him back, he did answer and said he would be ther in a couple of days. Finally 6 days later he showed up after 5:00, getting dark, could not finish said he would be back tomorrow morning. No show finally, late that day, sad he was sick and at hospital. Week passed by, finally got ahold of him again, said he would come that week. No show again thenfinally came the following week on Friday after 5:00 again. I walked away, few minutes later, he left. I called him and said he got sick and he would come back. But to this day, he has not come back. He has also ghosted me for months and all my attempts to contact him. Picture below of how he left me: He made hole better and did not patch before he left then we had a big rain.