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    Pool Xperts

    4.5 (11 reviews)
    Closed 10:00 am - 2:00 pm

    Services - Pool Xperts

    Pool maintenance

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    Photo of Jodi P.
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    2 years ago

    Best pool store in Charlotte! Friendly and knowledgeable owner! Great prices. Highly recommend.

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    7 years ago

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    14 years ago

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    3 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    The people at Pool Xperts are incredibly nice and helpful. They go out of their way to help you. Love this place!

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    10 years ago

    They've been helping me with my pool chemicals for years..........they know what they're doing!!! I wouldn't go anywhere else!

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    11 years ago

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    Carolinas Pool Cleaning

    Carolinas Pool Cleaning

    3.7
    (6 reviews)

    This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

    Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

    Swift Water

    Swift Water

    5.0
    (4 reviews)

    My pool maintenance guy was unable to get my gas pool heater to communicate with my pool control…read morepanel despite multiple attempts. He connected me with Andy from Swift Water and explained to me that he calls Andy for any complicated pool systems issues. He told me he completely trusted him and he was very responsive. Andy came out, diagnosed the issue and had it fixed directly. He was wonderful. Fast forward a few months and I had another issue. Andy came out, identified the issue and told me he could fix it but was reluctant to do it because I needed replacement hardware that Hayward would cover under warranty. Andy filled out all of the Hayward paperwork so that the repair would be covered by Hayward (not me). Again, it would have been easier had Andy just fixed it and billed me for the repair. Instead, he did the right thing and saved me a lot of money in the process. If you need any pool equipment/automation work done. Call Andy with Swift Water. You will not be disappointed.

    I don't usually leave reviews, but I must in this case. To give you some background, I had an…read moreentire Hayward system put in originally to automate everything for my pool. I had the pool company put a top-of-the-line system in because I really didn't want to spend a time monitoring everything. It is a larger saltwater fiberglass pool that we went with and we only put it in five years ago. The Hayward system was never that user-friendly, nor did it really tell you what was going on with your pool chemistry. So I was doing the test strips or I kept bringing in the sample waters for testing and was told something was way off. The local Pool company in Rock Hill came out and said my salt water generator was not working properly. They said, however, that everything else seem to be working well. So I took it upon myself too buy a Hayward salt-water generator, and install it myself as it was easy, but the system kept faulting on me, so I called the local pool company and they refused to come out, even though I wanted to pay them, because I did not buy the salt water generator from them. So after searching, I was fortunate enough to find Swift Water and the owner, Andy Shook. He came over promptly and did a lot of testing only to discover that the Hayward motherboard was crashing, and none of the other features were really working, so how the local pool company missed all this I will really never understand. Andy priced out putting in a new Hayward system for me, and it was really expensive and I was frustrated because Hayward has not stood up to test a time in my opinion. However, Andy was able to show me another solution, and I am thrilled. He priced everything out for me and wow, the system we ended up going with was almost the same as the Hayward system, it is such a remarkable upgrade. He installed a product named Poolside Tech and I am in love. It completely monitors my poor chemistry, so no longer do I need to do test strips or bring my pool water in. On top of that it integrated with the Hayward systems that were still operational so I didn't have to swap everything out which saved me a lot of money. The other thing about Andy I found is that he has to be one of the most caring owners I've ever found. He is able to monitor my pool water remotely and noticed an issue and came back to fix it without even me asking. So if you're like myself, and believe you pay for what you get and want quality, you need to schedule a time to meet with Andy and see everything he has to offer. He is a man of faith and old-fashioned business ethics and is so nice and refreshing to see these days. I am so impressed with how things are operating and his system that I wish I could leave a 10 star review on here. Thank you, Swiftwater and Andy Shook

    Pool Xperts - poolcleaners - Updated June 2026

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