She is never open. How do you run a business and be closed all the time? I hear great things, just…read moreno access

I went in not knowing really what I was looking for. The woman who helped me, I wish I'd gotten her…read morename, was WONDERFUL. She wasn't trying to sell anything to me, but just answered my questions. She told me all that I would need, was very knowledgeable, but not at all pushy. I ended up not buying anything today, but when I do need anything for any pool ever, I will go back there for great customer service.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

Most thorough pool service I have ever had since I put the pool in 2019! Owner and staff are…read moreextremely professional and follow up is immediate.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Absolute joke, wasted an entire week, trying to get something fixed and for them to just ghost me…read moreis just unprofessional. Do not waste your time with these people. I emailed these people. I called these people at Lis eight times I text message these people they don't respond to anything. If you don't wanna do a job be professional enough to say hey we're going to pass on your job thank you or we're not capable of doing your job. Thank you. But they are absolute trash. I don't think they're capable of doing anything besides cleaning pools at a mediocre level.

I cannot say enough wonderful things about Pink Flamingo Pool Company. Not only do they provide…read moreexceptional pool care services, but they are also truly amazing and compassionate people. Recently, during a very difficult time for my family, they went out of their way to show kindness and generosity that went far beyond what I could have ever expected from a service provider. Their dedication to customer service, attention to detail, and genuine care for their clients are unmatched. My pool has always been impeccably maintained, and it's clear that they take pride in their work and truly value their customers. If you're looking for a pool company that combines professionalism with a level of personal kindness that's rare to find, I cannot recommend Pink Flamingo Pool Company enough. I'm so grateful to have found them, and I'll gladly share their name with any friends or neighbors who need top-notch pool care. Thank you for everything you do--it's truly appreciated!

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

Ted knows his stuff. I received great service and wish I had him be able to do our work much…read more sooner. He is truly gifted with attention to detail, experience, skill, and integrity with perfect down to the millimeter precision pool liner installation. Ted also repaired vermiculite damage that occurred due to us not knowing the pool had been drained completely due to a storm causing a large branch to tear the liner after falling on our fence. Excellent work with great follow up, educational materials, and support. Probably the most honest businessman I've encountered since coming to NC. Highly recommend.

Ted has so much knowledge that he was willing to share. Took his time explaining options…read morethoroughly. Is very down to earth and not salesy at all. When the time comes to replace our liner we will definitely be giving him a call.

They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

Been a long-time customer of Clearwater and they always deliver. Initially, Mark came out to…read moreinspect a leak with my Jandy pool filter. Quickly determined it was a hairline fracture so a new unit was needed. Worked with Michelle and the owner and got a good deal on a new unit. Dan came out to install the unit and had the thing up and running before I got off a work call. Dan has been one of the regular guys to service our equipment and he does a great job explaining all the necessary steps and maintenance moving forward. Thanks again Clearwater!

Evan came today to replace my salt cell. It went bad on me but Michelle had went out of her way to…read moremake sure it got replaced. She stayed in communication with me through the whole process, which I loved. Evan was extremely knowledgeable about my pool and even made some really good recommendations to keep my pool running smoothly! He took his time to teach me how to clean my new salt cell, and really made sure I understood what was going on with my equipment. He was really nice and genuinely seemed to love his job! I highly recommend this company! Everyone that has come out has been awesome, even the people in the office like Michelle and Megan! 10/10 WOULD RECOMMEND!