Best pool store in Charlotte! Friendly and knowledgeable owner! Great prices. Highly recommend.read more

This little pool supply store is tucked away on the side of the shopping center at Hwy 51 & Carmel…read moreRoad (the one with Fresh Market, Bangok Ocha, Rite Aid, etc.). They are around on the side that faces Carmel Rd. The footprint of the store is pretty small, but they have a surprising amount of pool supplies (chemicals, etc) packed into a small space. Several times I have called to see if they have a part or chemical in stock and have gotten an answering machine. However, they have been good about returning my call when I left a message.

Deep Blue did an amazing job of our pool installation. From start to finish we knew what to…read moreexpect; the communication was amazing. They know their business and treat every customer like a #1 priority. Highly recommend.

Start to finish the experience was top tier!! We were informed of every next step and what to…read moreexpect. Pool school was a huge blessing and when all was finished, they didn't stop the communication. We get continued emails detailing us on how to take care of our pool through the seasons. I really appreciate that relationship.

My husband and I wanted to take the time to offer our rave reviews of Lombardo Pools. Working with…read moreKeith and trusting him to keep steering us in the right direction during our pool build was invaluable. The crew was hard working and professional throughout the process. Our pool was on time and on budget and we are thrilled with the outcome. We have already recommended Lombardo Pools to our friends who are in the process of building. We recommend Lombardo to you too!!!

I purchased a home with spectacular pool built by Lombardo Pools. The pool is beyond phenomenal and…read morea bit overwhelming because it has so many cool features. The bad thing is I don't know how to work anything for when it comes to Maintance: vacuuming, back washing etc. the pool has many features including waterfalls, waterslide, spa, lights, heated, solar etc. I called to schedule an appointment for a "pool school". Was told that someone would call and schedule an appointment. It has been 3 long weeks no call to setup the appointment. When I call to follow up, no one answers. Messages left, no one returns calls. You may be busy, but a courtesy call for a new customer would be nice. I am very disappointed at the customer service with this company. If they weren't the pool builder, I would go else where....and probably will anyway. At this time, I do NOT recommend this company. ***UPDATE: I have been contacted and have a scheduled "pool school" on Tuesday. Once I have officially been helped & educates, I will update my review. Thank you for the return phone call!!

We have used Edwin's Pool service for over eight years. Everyone is always complimentary of how…read moreclear our water is. That's because Edwin keeps it looking great! He also put in a new liner, installed two new drains, exchanged our halogen pool light for a low voltage LED, and most recently, installed a 450,000 BTU pool heater. Yes, Edwin's Pool Service can do it all. Edwin is always on time and has even gone above and beyond to ensure our pool is always in top shape. I highly recommend using them. FIVE STARS!!

I can't say enough good things about this Pink Flamingo Pool Co. From my first inquiry, their…read morecommunication was outstanding. They responded promptly, kept me in the loop throughout the entire process, and never left me wondering what was happening next. What really set them apart was how thoroughly they walked me through my options. Instead of just telling me what to do, they laid out every possible approach, explained the trade-offs, and gave me a clear estimate for each one. I felt empowered to make the right decision for my situation rather than pressured into anything. They were friendly, professional, and clearly hard-working. They took pride in their work and it showed. If you're looking for a pool maintenance company that's responsive, transparent, and genuinely good at what they do, look no further.

They promised to stop by to meet in person. I found out they did stop by, but never rang the door…read morebell, took a photo of our pool. They gave their pricing over the phone, I accepted (verbal agreement) A few days later they came back with can't take on more people, and yet they service my neighbor. Their ability to return calls in negligable. Beware, as they may be going out of business. I don't know. But they left me hanging in a BAD way! I will still give them a chance if they can get a good manager team.

Excellent experience from purchase through follow-up service. I purchased a hot tub from them, and…read moreeverything was delivered and set up as expected. What really impressed me, though, was the service after the sale. About three months later, I had a filter that was extremely tight and I couldn't get it loosened. Mike, the technician, came back out to my house and took care of it for me. He was extremely helpful, professional, and made sure everything was working properly before he left. It's easy to provide good service when making a sale, but how a company treats you afterward says a lot more. Mike and the team demonstrated that they truly stand behind their products and take care of their customers long after the purchase. I really appreciate the service and would definitely recommend them to anyone looking for a hot tub or spa.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

TL;DR: The owner, Rod, called me a liar twice and ultimately told me to "F*** off" when I…read morequestioned why our saltwater pool had been out of range for weeks while under their full-service care. AtoZ has serviced our two pools since the end of June--one saltwater and one traditional chlorine pool. Their own reports show a concerning pattern. For five consecutive weekly visits from July 2 through July 31, our saltwater pool had 0 free chlorine. Across 11 visits, pH was 8.0 or higher on 9 of them, including 8.4. Salt was also low on nearly every visit where it was tested. CYA was 0 on July 9, so stabilizer was added, and by July 16 it was back to 30. After that, their reports show no CYA testing/documentation for seven consecutive visits spanning nearly eight weeks. When CYA finally appeared again on September 10, it was back at 0. Some treatment choices also raised questions. On September 4, their report showed pH 8.0 and total alkalinity 90, yet they added 6 lbs of "Alk Up" even though 90 was already within the normal range. Eventually we began seeing significant white flakes/sediment in the pool. At first I assumed it was undissolved salt, but after it continued for weeks I contacted Rod. Rather than come out and inspect the pool and equipment, he looked at a photo and told me it was algae. By then I had started reviewing their own reports against the recommended ranges for our system and asked why we had repeatedly high pH, low or zero chlorine, low salt, and inconsistent CYA monitoring without anyone communicating an underlying issue. That is when the explanations started changing. First he said they had been investigating a problem because our pool was getting older. The pool was built in 2022. I asked why, if they suspected a problem, nobody had told us or documented it. He then suggested we might have a leak. I explained that our automatic filler had been off for about three months due to water restrictions and the water level was not dropping significantly. Again, if they believed there was enough water loss to affect salt and CYA, why was that never communicated? Instead of answering, Rod became increasingly defensive. He eventually told me I could "F* off"** if I didn't trust his 30 years of experience and called me a liar about how long the white buildup had been occurring. We later tested the white material with vinegar and it reacted and dissolved, which is consistent with calcium carbonate rather than algae. Given the repeated high pH, calcium scaling is a reasonable concern. We also had five different technicians service the pool over the last five weeks, despite Rod originally telling me he wanted one of his more experienced people handling our system because some newer technicians were less familiar with the equipment. There was also a separate incident where a technician used our garden hose while cleaning the filters, put the hose into the pool, and apparently forgot to shut it off. We came home to find the pool overflowing into the yard. When I told Rod, his response was again to question whether I was telling the truth and ask me to prove it with video. Mistakes happen. Pool chemistry can get out of balance, equipment can malfunction, and a technician can leave a hose running. None of those things alone would have caused me to write this review. What I cannot accept is a documented pattern of abnormal readings over an extended period with no clear communication about the underlying problem, followed by the owner calling a customer a liar and telling them to "F*** off" for asking questions using the company's own service reports. After that conversation, I no longer have confidence in AtoZ servicing our pools.

I have called and left several messages and can't get anyone to call me back. We have the pool…read morealready, I just wanted to see if they could help troubleshoot a possible leak in the spa. All I am asking for is a return call as a courtesy. I have noticed that if you post a negative review, they respond and are defensive. If they have time to be defensive on their reviews, then why can they not call a person back?

Edgewater Pools did a phenomenal job for us! We had many challenges when approaching them with…read moreelevation, current retaining walls, poor drainage. The list of obstacles can go on. Shawn, the designer of the pool was Awesome! He came to the house and spoke with us and heard our vision. He grabbed his laptop and literally started putting this vision together. When we showed up to the Edgewater design center at a later date, he pulled up our vision in their showroom. We were blown away! Immediately, We were excited to work with Edgewater. Last year, our neighbor had A&S Pools put theirs together and ran into a few issues with communication, when work was to be done...many breakdowns that frustrated them. I cannot say the same for Edgewater. Shawn started it and passed the project to Jay. He was our project manager that communicated very well as to who, what, when, and how the project was to be worked on. We threw a few curve balls to Jay in the process and he let us make a few changes without any real pushback. Also, Amy, the receptionist was on the spot communicating with us every step of the way. Cannot say enough about how such a large project went smoothly with very few issues to even mention. The Pentair App you get for you phone is so cool too! You can turn on lights, change colors, Turn on the heater to the spa and pool, and manage all the pool functions! Very high tech! I would trust the Edgewater Team to put in your pool if you are considering this investment. Our backyard is our own vacation oasis thanks to them!