Carolinas Pool Cleaning

3.7 (6 reviews)

Pool Cleaners, Pool & Hot Tub Service

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Services - Carolinas Pool Cleaning

Pool chemical testing and balancing

Pool cleaning

Pool draining

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Pool inspection

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

Pool winterization

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Carolinas Pool Cleaning - We keep your pool clean! - Pool Cleaners Near Me

Carolinas Pool Cleaning - Pool Cleaners Near Me

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Robin N.

2 years ago

This was my first summer in my new house and I was so excited to get the pool open. I had Charles out in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd! read more

Carolinas Pool Cleaning - After FOUR WEEKS of "service" - Pool Cleaners Near Me

Carolinas Pool Cleaning - After four weeks of "cleaning" - Pool Cleaners Near Me

Carolinas Pool Cleaning - After four weeks of telling me my pool would be clean in a few days... - Pool Cleaners Near Me

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Kim N.

3 years ago

Our pool cleaner was not working properly and Charles came out as soon as he could. He was professional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone. read more

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Facts F.

4 years ago

Just about the nicest, most willing to help and talk to you about pool's company out here. After getting screwed over by Blue Haven, I switched over to Carolinas. They could not be happier with their people. They give you 10x more time and knowledge than they bill you for. Fair. Honest, Kind. read more

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Julie A.

4 years ago

We love this company! They are reliable, honest and trust worthy. We go to them with any pool concerns we have. We also have them clean our filters every year for a reasonable price. We highly recommend them!! read more

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Patricia S.

2 years ago

If I could give zero stars I would. I should have found another pool cleaning company long before I did. After my call with Ashley yesterday, I spent the remainder of the day making it my primary focus. For the last year and a half, we have had consistent problems with our pool heater and had been told time and time again that it was fixed by them. This winter we have only been able to use the pool one time after their repeated visits "fixing it" because it did not work. As tomorrow will be 73, I turned it on again on Sunday. It was not working yet again with the same codes. Ashley acted like she didn't know what the problem was. I had to explain it to her yet again. Same problem for a year and a half. When I asked her if she could send someone out Monday to fix it she said it was most likely because my filters were clogged ( although they are in charge of checking equipment weekly) and charged me $150 to clean them just to get the same error message. She also became belligerent and rude and said that I needed to listen to her and what she had to say or she wasn't sending anyone out. She talked to me condescendingly and told me that she would try to get someone out on Tuesday and that it was most likely our fault. When I had told her months ago that maybe I should stop getting the pool serviced in the winter if they couldn't fix the heater, she said she would not be able to get me on the schedule for the Spring and Summer if I did. I should have looked then but my father is sick and I work full time so shame on me for letting someone speak to their paying customer like that over and over again. I blame myself for that. The good news is I have found a reputable company in the company that actually built the pool as I didn't realize that they had cleaning services and they can do the warranty work right as well . It is actually $25 a month cheaper then I was paying although cost was not the issue. They were also inconsistent about coming out on the day scheduled and the pool cleaning was average. They drove around in a rented Uhaul that did not even have the company name on it and typically left our back gate open and we have dogs. Subpar customer service and subpar work as well as overpriced. read more

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Annie M.

4 years ago

This company has the nicest folks you will ever meet. They are fair priced! They walk you through EVERYTHING, and they are very responsive, understanding, hard working! Thank y'all so much! read more

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More info about Carolinas Pool Cleaning

Charlotte, NC 28205
Plaza Midwood
Directions
(704) 899-5509
Call Now
Visit Website
http://www.carolinaspoolcleaning.com

Payment methods

Does Carolinas Pool Cleaning take Bitcoin?

No, Carolinas Pool Cleaning does not take Bitcoin.

Does Carolinas Pool Cleaning take credit cards?

Yes, Carolinas Pool Cleaning takes credit cards.

From the Business

Specialties

The Best Pool Cleaning in Charlotte! At Carolinas Pool Cleaning we work hard to make sure that your pool not only looks good, but your pool and equipment are given the care it deserves. Our staff is friendly, knowledgeable and eager to give you the best pool care possible. We are able to help you with a multitude of pool needs that include weekly service, green to cleans and equipment repairs. Give us a call today and see why more families are trusting Carolinas Pool Cleaning to ensure their pools are being taken care of. We service Charlotte, North Carolina and surrounding areas.

Meet the Business Owner: Charles B.

Owners Charles and Richard have been servicing the Charlotte area for several years. They have a passion for pool care and making sure they offer honest work.

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Brett Morgan Pool and Spa

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Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

A to Z Pools

(14 reviews)

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

Quick Solution Repair

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Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

JTL Pool Services

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If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Hydra Hot Tubs & Pools

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Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

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Rack's Pool Service

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I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

Taylor quickly responded to my request for assistance. He came the very day I asked for help and…read morediagnosed the problem. He returned with the needed parts 3 days later and repay the pool. He reached out to make sure I turned the pump on when freezing weather was forecast. We have nice blue water now.

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The best pool service company we've ever used. Reliable, dependable and affordable.read more

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The reviews below are not factored into the business's overall star rating.

Rick G.

5 years ago

Over 14 years of having a pool in the Blackney area, I have been thru many pool service companies. Until now, none ever call you back quickly, keep appointments on time, stay reliable. Well, I have found that one that actually does what they say, when they say and follow up is amazing. From Ashley at the office, who calls or texts you right away and lets you know when your service tech is on their way & after service to be sure all was ok, to Charles, who has been my same person who handles my pool. Charles is simply amazing, very detailed and always there when needed. No more of "we will see you Tuesday and never show up"? This pool company is BY FAR the best I have ever used. I have tried the rest and These guys are THE BEST! read more

John G.

7 years ago

Communication is key when hiring someone to come and do any work in/on your property. I have struggled in the past to find a great pool company that treats me like a person and not just another pool they clean. Carolinas Pool Cleaning is without a doubt (in my & my spouses opinion) the best pool cleaning company in the area. They are always upfront and honest with each project/question I have had regarding my pool and the care it receives. They show up on time and do exactly what they are going to say they will. If you are looking for a company that will work with you in maintaining a healthy and safe pool, I recommend giving them a call. read more

Ashley K.

7 years ago

This is a wonderful company. They were so quick to diagnose my problem and came out exactly when they said they would. The repair was quick, and cheaper than I was quoted by a few other companies. They communicated with me every step of the way and ensured I knew about the new parts added to my system. They even installed the some extra pieces to ensure my pool would be easier when it came time to close it for the winter. I could not be happier. read more

Jamie D.

3 years ago

I have had 3 different companies come out to help me with my pool and the only one that was willing to help me solve the problem in my time span at an affordable price was Carolinas Pool Cleaning!! I will not be calling another company for help now that I have worked with CPC. Charles is very helpful and Ashley is very patient and kind!! If you have pool trouble in the Charlotte area, they should be your go to! Thank you again!! read more

Timothy D.

7 years ago

The best pool service company in Charlotte. I called them to come out and start servicing my pool because my old company was not giving it the attention it needed. These guys truly go above and beyond to make sure my pool was well taken care of and that I was informed along the way. My pool looks great and my water chemistry is perfect week after week. I could not be happier. read more

Jordan B.

6 years ago

Absolutely wonderful! My friend referred me to these guys after my old pool guy retired. I love my service and I love how clean my pool is. The water is always crystal clean, even after raining for 3 days straight. I can say there are not the cheapest, but you get what you pay for. Highly recommend. read more

Terri J.

3 years ago

The single best pool company I have ever worked with. Patience, kindness, and a willingness to get the job done as quickly as possible ALL WHILE SAVING ME MONEY!!! I cannot recommend this company enough, they have a customer for as long as I have a pool. Thank you again Ashley and Zach!!!! read more

Renne C.

6 years ago

So happy with my service from Carolinas. Charles has been really nice and extremely knowledgeable. My water is so clean and clear and my pool just looks better since he's been taking care of it. Not a huge company so I always get responded to very quickly, which I really appreciate! read more

Sara P.

7 years ago

These guys are wonderful. The best pool cleaning & customer service I have ever received. We have tried a lot of pool cleaning companies over the years and in one way or another, they are disappointing. My service is top notch. I highly recommend. read more

Courtney S.

2 years ago

Carolinas Pool Cleaning is top notch. We were in a rush to get our pool ready for summer, as we had family coming to stay with us and wanted everyone to enjoy it. They were professional and affordable. We will be using them again next summer. read more

Paula R.

6 years ago

So happy with the service I have received from Carolinas Pool Cleaning. My pool looks great and the water feels amazing. They also came to my rescue when my motor went down and I had a birthday party the next day. Highly recommended read more

Andre W.

2 years ago

The service was amazing! I was able to get my hot tub cleaned swiftly and also gave me pointers on keeping up with my maintenance. I would highly recommend because i hate cleaning my hot tub. read more

John G.

7 years ago

Very quick to respond. Met with me on time and got the job done quickly. The office was extremely responsive and kept me updated the whole time. Very happy, would highly recommend. read more

Jeff H.

7 years ago

Had an emergency and they were able to help me very fast with it, same day I called. Very pleased. If you are looking for great pool service I would recommend calling them. read more

Lesa G.

4 years ago

This company has literally saved my pool. Great service at a fair price. Fast response time. Educated me as a pool owner on how to keep my pool clean in between services. read more

D S.

2 years ago

Charles was very helpful in providing assistance with a Swimspa problem we had. He's very attentive to the customer and will get right back with you. read more

Melena L.

2 years ago

Great communication from start to finish. I called this company to clean out my uncles pool and he was extremely impressed. Highly recommend! read more

Taylor G.