We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

Carolinas did a great job! Would definitely use them again. They were always on time for the…read moreappointments and we are very happy with the final product

Trey did a great job even with several dogs running around. Ashley was great to communicate with…read more Look forward to working together in the future!

Excellent service, knowledge. Friendly, reasonable and reliable! Arrived on time. Kept me…read moreinformed. Great to know I have someone I can count on to keep my hot tub running!

I had a hot tub with a intermittent circulation which was 99% diagnosed from symptoms and confirmed…read moreand repaired in short order once Jason arrived on site.

Good install. Seems to know the equipment . Trying the maintenance…read more Equipment working well.

These guys are my go to for pool care. they are dependable, friendly and honest. thy never want me…read moreto spend money unless I need to. I have them on speed dial for when I am stumped.

Kent 704-320-5617 is rude, condescending and unreliable…read more He ordered a part for my pool but got upset when I contacted him to find out when it was coming in. His last message told me to stop asking. The original part was damaged when it came in and he had to reorder it. The first request was last month. The reorder of that part has been over 2 weeks. His last text told me that he was not going to do the work. He would not provide the name of the parts, though he was paid for finding this out on his last visit. I DO NOT RECOMMEND using him. He does not communicate at all; he was rude to my son's girlfriend when she had to talk to him; and finally he was rude to me and dropped the job simply because I asked him if he knew about the parts. This is subpar for any kind of service company.

Performance Pool Services provides professional pool service and maintenance in Charlotte and the…read moreneighboring towns. For complete pool cleaning and pool equipment repairs, take advantage of our weekly and bi weekly pool cleaning services. You can depend on our skilled and professional crew to make sure your pools are well maintained and all pool equipment is working smoothly.