This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

best pool service ever. i've used a few other large pool…read moreservices which seemed okay, although a few times when I checked the chemicals myself found they were off. When I hired Aquarious I saw a big difference. one day while swimming I thought to myself, "this is literally the cleanest pool I've ever been in." later that day my son and his friends were over and one of his friends said, "wow, this pool is really clean." I thought it was amazing. A teenager would make that observation too.

The best pool service company we've ever used. Reliable, dependable and affordable.read more

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

Most thorough pool service I have ever had since I put the pool in 2019! Owner and staff are…read moreextremely professional and follow up is immediate.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Carolinas did a great job! Would definitely use them again. They were always on time for the…read moreappointments and we are very happy with the final product

Trey did a great job even with several dogs running around. Ashley was great to communicate with…read more Look forward to working together in the future!

These guys are my go to for pool care. they are dependable, friendly and honest. thy never want me…read moreto spend money unless I need to. I have them on speed dial for when I am stumped.

I am not sure how Dan does with pools and maintenance but DO NOT hire him for anything outside…read morethat. I hired him to backfill my pool and asked if he really was able to do that, he agreed and so we moved forward with him. Since the beginning he was pushy and wanted to get paid right away. After the first payment he was unresponsive and no communication at all. I would constantly have to reach out to see if he was still planning to come out. While we were going through the walkthrough, he said that it would be $4k for low-grade soil which will include bricks, large debris and rocks or we pay $6K extra ($10K total) to get "clean rough grade soil". Since my wife and I were getting rid of our pool for safety concerns with our two young daughters, we agreed to the upcharge. They said it would take 3 days to complete but it took 10. Furthermore it was agreed that he would level my yard with proper runoff so there would be no puddling in the middle of my yard. Now, this was done in December of 2025 so I was not able to get to upkeeping my yard until this past March and what do I find? Whole bricks, a mini bolder of concrete, large rocks, puddling in my backyard and the yard wasn't leveled at all. I reached out to the 24/7 number that is listed on their site to let him know that this is an issue that needs to be taken care of but, of course, I did not hear from him until days later. When I finally was able to get him on the phone and come out to my house he told me that he would get this taken care of and make it right. Then, once he left, he was texting me saying he can't level my yard anymore and can't guarantee that runoff will occur and can only "Remove visible debris with light grading and lay top soil." That's not what I paid for. I asked for a new contract be written up saying everything he would be doing and he refused. I cannot believe that this is a legitimate business and a complaint has been filed against them. This has been one of the most baffling, unprofessional experiences I have ever had. Be warned

Best pool store in Charlotte! Friendly and knowledgeable owner! Great prices. Highly recommend.read more

Just built a pool this year, and have never owned one before. Came in because I was in the…read moreneighborhood. The owner and entire staff helped me from stupid to understanding some of what needs to happen in the first few months of operating the pool. Super knowledgeable and friendly, won't be shopping around, I will buy all my products from these guys! And to boot it's a small business!

Lane is a pool whisperer! Worked a miracle on my gas pool heater! Others weren't able to diagnose…read morethe problem. Very reasonable pricing, reliable and prompt response. Can't say enough good things.