We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Good install. Seems to know the equipment . Trying the maintenance…read more Equipment working well.

These guys are my go to for pool care. they are dependable, friendly and honest. thy never want me…read moreto spend money unless I need to. I have them on speed dial for when I am stumped.

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

TL;DR: The owner, Rod, called me a liar twice and ultimately told me to "F*** off" when I…read morequestioned why our saltwater pool had been out of range for weeks while under their full-service care. AtoZ has serviced our two pools since the end of June--one saltwater and one traditional chlorine pool. Their own reports show a concerning pattern. For five consecutive weekly visits from July 2 through July 31, our saltwater pool had 0 free chlorine. Across 11 visits, pH was 8.0 or higher on 9 of them, including 8.4. Salt was also low on nearly every visit where it was tested. CYA was 0 on July 9, so stabilizer was added, and by July 16 it was back to 30. After that, their reports show no CYA testing/documentation for seven consecutive visits spanning nearly eight weeks. When CYA finally appeared again on September 10, it was back at 0. Some treatment choices also raised questions. On September 4, their report showed pH 8.0 and total alkalinity 90, yet they added 6 lbs of "Alk Up" even though 90 was already within the normal range. Eventually we began seeing significant white flakes/sediment in the pool. At first I assumed it was undissolved salt, but after it continued for weeks I contacted Rod. Rather than come out and inspect the pool and equipment, he looked at a photo and told me it was algae. By then I had started reviewing their own reports against the recommended ranges for our system and asked why we had repeatedly high pH, low or zero chlorine, low salt, and inconsistent CYA monitoring without anyone communicating an underlying issue. That is when the explanations started changing. First he said they had been investigating a problem because our pool was getting older. The pool was built in 2022. I asked why, if they suspected a problem, nobody had told us or documented it. He then suggested we might have a leak. I explained that our automatic filler had been off for about three months due to water restrictions and the water level was not dropping significantly. Again, if they believed there was enough water loss to affect salt and CYA, why was that never communicated? Instead of answering, Rod became increasingly defensive. He eventually told me I could "F* off"** if I didn't trust his 30 years of experience and called me a liar about how long the white buildup had been occurring. We later tested the white material with vinegar and it reacted and dissolved, which is consistent with calcium carbonate rather than algae. Given the repeated high pH, calcium scaling is a reasonable concern. We also had five different technicians service the pool over the last five weeks, despite Rod originally telling me he wanted one of his more experienced people handling our system because some newer technicians were less familiar with the equipment. There was also a separate incident where a technician used our garden hose while cleaning the filters, put the hose into the pool, and apparently forgot to shut it off. We came home to find the pool overflowing into the yard. When I told Rod, his response was again to question whether I was telling the truth and ask me to prove it with video. Mistakes happen. Pool chemistry can get out of balance, equipment can malfunction, and a technician can leave a hose running. None of those things alone would have caused me to write this review. What I cannot accept is a documented pattern of abnormal readings over an extended period with no clear communication about the underlying problem, followed by the owner calling a customer a liar and telling them to "F*** off" for asking questions using the company's own service reports. After that conversation, I no longer have confidence in AtoZ servicing our pools.

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

Travis and his partner did a amazing job installing pool…read more Very respectful and efficient. Was done in less than 4 hrs. I can't recommend him highly enough..better than a 5 star.

Had Travis Reese put in an 18ft pool Above Ground for us. He is amazing! He is top notch service…read more Was very precise on how he put it up, explained everything we needed to know as we are 1st time pool owners. There when he said he would be, did not leave until we were happy!! Excellent Service! 5 Star all the way. Please use him if you need a Pool or Service. He and his team go way above excellence!!!

My husband and I wanted to take the time to offer our rave reviews of Lombardo Pools. Working with…read moreKeith and trusting him to keep steering us in the right direction during our pool build was invaluable. The crew was hard working and professional throughout the process. Our pool was on time and on budget and we are thrilled with the outcome. We have already recommended Lombardo Pools to our friends who are in the process of building. We recommend Lombardo to you too!!!

I purchased a home with spectacular pool built by Lombardo Pools. The pool is beyond phenomenal and…read morea bit overwhelming because it has so many cool features. The bad thing is I don't know how to work anything for when it comes to Maintance: vacuuming, back washing etc. the pool has many features including waterfalls, waterslide, spa, lights, heated, solar etc. I called to schedule an appointment for a "pool school". Was told that someone would call and schedule an appointment. It has been 3 long weeks no call to setup the appointment. When I call to follow up, no one answers. Messages left, no one returns calls. You may be busy, but a courtesy call for a new customer would be nice. I am very disappointed at the customer service with this company. If they weren't the pool builder, I would go else where....and probably will anyway. At this time, I do NOT recommend this company. ***UPDATE: I have been contacted and have a scheduled "pool school" on Tuesday. Once I have officially been helped & educates, I will update my review. Thank you for the return phone call!!

Cannot recommend. Don't believe they offer online quotes. Sent a full scope of work along with…read morepictures and design rendering for a remodel. Said they needed to come out. I offered a Monday where I was at home. They couldn't make it, absolutely no problem at all. Miguel said let him know any day the rest of the week and they'll be there. Checked my schedule then arranged things around with work to be able to be home on Thursday. Asked him on Tuesday if Thursday would work, he said yes. Then Thursday morning, he asked what time, I said outside of 1-2 PM, I am free any time, just give me a heads up when you're on your way. Said he would and then nothing. No text, didn't show up, didn't call. I can understand if things happen but, the expectation is communicating that. Pretty disrespectful as customers tend to need to work around their own schedules to accommodate these builders who overall don't seem to have respect for peoples' time. If you're not accepting work, don't say you will then never show up and waste peoples' time. When companies act this way for people who haven't given them any money yet, just imagine once they've got skin in the game. Would avoid any place that isn't going to do the minimum for a good first impression.

Miguel and his son Miguel were outstanding both in the service provided as well as communication…read morefrom the first time I spoke with him. Very efficient, great responses, Work was pristine, and they cleaned up thoroughly after themselves. I would highly recommend for anyone even questioning getting repairs done to a pool. I wish them the best of luck in their endeavors.

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.