Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

Highly caution using this company; no amount of calls, emails or interest forms generates any…read moreresponse. They must have too much business, be extremely overloaded, or maybe out of business? If this is how they handle their front-end imagine how poor the communication must be during a project.

From the owner: M&S Pool Pros LLC is your go-to partner for comprehensive pool care in the Charlotte, NC area. With…read moreover 20 years of experience, we specialize in providing high-quality services for both residential and commercial properties, ensuring your pool is always in pristine condition for relaxation and enjoyment. Our services include routine cleaning, equipment installations, liner replacements, plumbing, equipment repair and replacement, and more.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.