Every member of the team is super knowledgeable, friendly and helpful. Mike their technician is…read moretops!

Everyone involved from the store representatives, to dealing with the owners directly, to delivery…read morepeople, and maintenance supervisors, incredibly professional and responsive, never stuck in any automated systems, real people calling you back and talking to you at any time of the day to make sure your needs are met, you're in great hands with Hydra!!

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

Quality Pool and Spa construction replaced our liner in our in ground pool and we couldn't be…read morehappier with the work and customer service. We are first time pool owners and they walked us through the entire process and took away the uncertainty of how to maintain a pool. We received multiple quotes from other companies and their pricing is the best we found and the work was top notch. For any pool related repairs or new pool constructions I highly recommend Justin and his team.

Came out for a quote. After a few days sent a quote without company name or info via text. Tried…read morecalling a number of times without answer. Very unprofessional. Will not do business with these amateurs. A Void this company!

Thank you, Tyler, and Bob for getting my spa up and running again!…read more What a pleasure to work with people who are professional and knowledgeable! I cannot say enough good things about this company! Thank you! Lori

Tyler at Hot Tub Guy fixed 17 leaking jets in my hot tub. He was quick and the price was right. I…read morehighly recommend!

Faustino and Angel were first rate. You can trust them to do a great job!!! Hands on pros…read more Richard Roberts Stallings

Faustino Viveros and Elite Countertops & Stone are Awesome!! We were in a bind and thankfully we…read morefound these guys!! Greatest customer service ever!! Fredrico and his apprentice were fabulous on the installation! Faustino went above and beyond to get us taken care of! We give them a 10 Star rating!! Please call these guys if you ever need anything! They serve all of WNC!

Absolutely fantastic!!! Purchase a new hot tub from these guys, and found them to be extremely…read moreprofessional and responsive. Great hot tub, and they made the whole process easy and stress free. Very knowledgeable and fantastic communication.

We were on the hunt for some new patio furniture and Kasbys was on our list to visit…read more We actually found a piece of furniture that we loved, but unfortunately we did not end up supporting Kasbys. Just a couple things of note: 1. When we visited the store, I asked for a quote on the piece we loved. It was clear the associate was questioning how to enter in this piece as it was new for this year, mostly questioning what seat padding goes with it. Of note, to give me the quote she asked for my phone number, and actually stated it was just used for the quote but they would not be calling. 2. I called back as I wanted a different fabric that was quoted, and the person who answered the phone noticed the seating was inputted incorrectly. Luckily he was knowledgeable and corrected it. Who knows what would have happened if I went through my original order. 3. Kasbys advertises on social media lowest price guaranteed. I actually inquired about this as I found the same exact piece at 20% less with another small business. They came down slightly, but still not enough to support Kasbys. 4. After my inquiry on pricing, I ironically received a couple followup calls for my interest on ordering the piece. While we ended up buying the piece from another business, which is now bringing us much joy, I point out my review as Kasbys could have earned our business with some improvements.

Love this place and owner. It is a treasure house if you let Mark and team help you.read more

Rod did a massive pool for me with diving rocks, a Boulder wall, and patio…read more Turned out beautiful! The first reviewer must have his companies mixed up. Rod and the crew were super friendly and had great communication with me throughout. Will hire again.

Had a very bad experience with Rod, the owner of this small outfit. Poor customer service and…read moremisleading. I recommend finding any other pool builder in Charlotte.