My pump stopped working and I assumed I was looking at a huge expense to replace it. They sent…read moretheir service technician, Ricky, with the new pump but he checked my old motor thoroughly before just replacing it and found a loose wire. After repairing the wire the old motor is working fine which saved me a huge expense. Kudos to Ricky for being so thorough and saving me money !!! Great customer service !

Always first class and professional. Folks here will get your pool in shape and ready for the…read moresummer. My family has been using this Imperial Pools and Spa for over 20 years.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Every member of the team is super knowledgeable, friendly and helpful. Mike their technician is…read moretops!

Everyone involved from the store representatives, to dealing with the owners directly, to delivery…read morepeople, and maintenance supervisors, incredibly professional and responsive, never stuck in any automated systems, real people calling you back and talking to you at any time of the day to make sure your needs are met, you're in great hands with Hydra!!

They are the best pool company around!! Everyone is so friendly, knowledgeable, and so helpful!…read moreThey can get your water perfect!

Non professional ! No regard to make sure order is right! Did not carry through with job!read more

This store has perhaps some of the worst customer service ever. I purchased $157.52 worth of…read moreproducts from them, including 2 gallons of semi-transparent deck stain in the color "hill country". This is a color that I meticulously picked out online prior to coming to the store. When I got home and started using this product on my deck, I knew immediately that the color I received did not look like the "hill country" pictures on the Sherwin Williams website, the swatch in the store or any of the deck photos I had seen online. After immediately calling the store and going around with an employee who told me in 10 different ways that I was wrong, without even seeing the color in my can or on the deck, I told him I would just drive back to the store so that he could see for himself. After bringing the cans back to the store and the employee AGREEING with me that the color didn't look right compared to the swatch, he said couldn't process the return because a manager wasn't there. He told me I would have to come back the next day. This would have been a great thing for him to tell me over the phone when I told him I was going to come to the store in person. The following day, I called and an assistant manager answered the phone. Again, I had to go around and around with her telling me that I was wrong about the color. Please keep in mind this was after I had wasted my time driving back to the store the night before to try to show them in person AND the previous employee had seen the paint / my deck photos for himself and agreed with me that the color didn't look right. At this point, I just asked for a manager and demanded a refund. I will never be purchasing anything from this store again. Had this store at least acted like they halfway cared about me as a customer, I would have at least exchanged the cans for 2 new cans of the correct color. I don't think the customer is always right, but at least hear a customer out or see the product for yourself before you immediately start telling them that they are wrong. How you can you even argue with a customer about the color until you've seen it for yourself? and they should also consider having someone in the store at all times to process a return, especially if the customer calls advance.

Everytime i come here for paint, they always offer me a good service…read more Staff are very friendly and quick

When I started looking for pool companies, I interviewed four people who represented their company…read more Out of all the consultations, my favorite was Blue Haven Pool. I had the privilege of working with Blue Haven Pools in May 2024. Clint's professionalism at the consultation, his informative handouts, and his consideration of my vision gave me confidence in the team. Blue Haven gave me a 3D scope of what my pool would look like without the extra costs. Despite the initial mess, the process was smooth, and the communication was top-notch. The Director, David, made us feel comfortable through the process and worked diligently to get my pool up sooner than the original plan. As a business owner, I was impressed by the teamwork and punctuality of Blue Haven Pools. Their enthusiasm was infectious, making the project even more exciting. The final result was beyond my wildest dreams-my home had been transformed into a luxurious resort. I wholeheartedly recommend Blue Haven Pools if you're looking to turn your space into a paradise.

Update 9/11/26: I gave this company an opportunity to make things right, but unfortunately, the…read moreworkmanship remains subpar. I have added an additional photo showing what Blue Haven apparently considers acceptable workmanship for its customers. I emailed Warda Shaikh on 8/12/26 and followed up on 8/25/26, asking whether this type of workmanship is what Blue Haven wants to represent to its customers. I also called on 9/9/26 to give Warda another opportunity to respond to my question. Unfortunately, I have not received any response. At this point, after multiple attempts to have my concerns addressed, we are left with a pool from Blue Haven that does not meet the level of workmanship we expected. I would not recommend this pool company based on my experience. The workmanship fell well below my expectations, and several aspects of the project appeared rushed or improperly completed. I noticed issues with the quality of the work that should have been caught and corrected before the job was considered finished. When concerns were brought to the company's attention, the response was disappointing, and I was left feeling that customer satisfaction was not a priority. A project as significant and expensive as a pool installation should be completed with attention to detail and pride in the finished product. Unfortunately, the quality of the work did not justify the cost, and I would advise others to thoroughly inspect all work and get clear commitments regarding quality standards before hiring this company. Most recently they came out to fix an uneven tile and again the workmanship is very poor. I have reached out to Landon Hoffman and requested he come out and inspect the poor workmanship himself and no response. Do yourself a favor and stay away from this company!

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

TL;DR: The owner, Rod, called me a liar twice and ultimately told me to "F*** off" when I…read morequestioned why our saltwater pool had been out of range for weeks while under their full-service care. AtoZ has serviced our two pools since the end of June--one saltwater and one traditional chlorine pool. Their own reports show a concerning pattern. For five consecutive weekly visits from July 2 through July 31, our saltwater pool had 0 free chlorine. Across 11 visits, pH was 8.0 or higher on 9 of them, including 8.4. Salt was also low on nearly every visit where it was tested. CYA was 0 on July 9, so stabilizer was added, and by July 16 it was back to 30. After that, their reports show no CYA testing/documentation for seven consecutive visits spanning nearly eight weeks. When CYA finally appeared again on September 10, it was back at 0. Some treatment choices also raised questions. On September 4, their report showed pH 8.0 and total alkalinity 90, yet they added 6 lbs of "Alk Up" even though 90 was already within the normal range. Eventually we began seeing significant white flakes/sediment in the pool. At first I assumed it was undissolved salt, but after it continued for weeks I contacted Rod. Rather than come out and inspect the pool and equipment, he looked at a photo and told me it was algae. By then I had started reviewing their own reports against the recommended ranges for our system and asked why we had repeatedly high pH, low or zero chlorine, low salt, and inconsistent CYA monitoring without anyone communicating an underlying issue. That is when the explanations started changing. First he said they had been investigating a problem because our pool was getting older. The pool was built in 2022. I asked why, if they suspected a problem, nobody had told us or documented it. He then suggested we might have a leak. I explained that our automatic filler had been off for about three months due to water restrictions and the water level was not dropping significantly. Again, if they believed there was enough water loss to affect salt and CYA, why was that never communicated? Instead of answering, Rod became increasingly defensive. He eventually told me I could "F* off"** if I didn't trust his 30 years of experience and called me a liar about how long the white buildup had been occurring. We later tested the white material with vinegar and it reacted and dissolved, which is consistent with calcium carbonate rather than algae. Given the repeated high pH, calcium scaling is a reasonable concern. We also had five different technicians service the pool over the last five weeks, despite Rod originally telling me he wanted one of his more experienced people handling our system because some newer technicians were less familiar with the equipment. There was also a separate incident where a technician used our garden hose while cleaning the filters, put the hose into the pool, and apparently forgot to shut it off. We came home to find the pool overflowing into the yard. When I told Rod, his response was again to question whether I was telling the truth and ask me to prove it with video. Mistakes happen. Pool chemistry can get out of balance, equipment can malfunction, and a technician can leave a hose running. None of those things alone would have caused me to write this review. What I cannot accept is a documented pattern of abnormal readings over an extended period with no clear communication about the underlying problem, followed by the owner calling a customer a liar and telling them to "F*** off" for asking questions using the company's own service reports. After that conversation, I no longer have confidence in AtoZ servicing our pools.

Love this place! Workers are knowledgeable and always willing to go out of their way to help.read more

I was looking specifically for camping gear for a tailgate. As soon as I got in the store I was…read moregreeted by a nice guy offering free items of if I signup for the club. Sounds good until he asked for my social security number. Heck no was my response as my personal info is worth more than $20 coupon, a synch sack and a hat. Do better Bass Pro shop