Great experience picking our tiles and coping! Looking forward to seeing final product! read more

Anthony & Sylvan Pools - waterline tile - Hot Tub & Pool Near Me - Charlotte, North Carolina

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The Anthony and Sylvan Team demonstrated how much the customer really means! They are responsive and willing to help solve customer needs! They've gone above and beyond to ensure me and my family's outdoor Spring/Summer experience is a wonderful and memorable one! I'd recommend them to anyone who's looking to add a pool to their backyard! Amazing experience!! read more

Three years. Zero accountability. I paid Anthony & Sylvan over $100k to build my pool and spa, completed in March 2023. A few weeks after completion and filling with water, I filed a formal warranty claim w/pictures describing an active leak, water soaking the spa wall, and entire adjacent corner parged wall. That was May 8, 2023. Over the next three years, Anthony & Sylvan sent multiple representatives to my property. They also dispatched a third-party leak detection company, New Look Leak Services. Every single visit ended the same way: "There is no leak." "Spillway pitch is off." No corrective action. No repair. No accountability. I never stopped telling them the problem was real. On April 20, 2026, out of necessity and at my own expense, I retained a local licensed mason who on a single visit, visually inspected and identified the precise location of active water intrusion behind the stone face of the spa beneath the spillway. One or both of the left and right jet lines are actively leaking. The wall structure is saturated and has been since the pool was built (see pics). There is visible, ongoing structural damage to my property. A local experienced mason found it in one visit. Anthony & Sylvan's own team and third party leak detection service across three years and multiple inspections could not or would not. Their own warranty documentation states, verbatim: "We warrant that the pneumatically applied concrete shell will be free from leaks and that the pipes, skimmers and main drains encased in the concrete will hold water for as long as you own your structure." Warranty status in their system: Current. I have five dated photographs documenting the structural damage. I have asked for their Regional Manager here in the Charlotte, NC area to contact me multiple times but it appears service is not a priority as I have yet to receive a call nor received any assistance with getting a qualified vendor to come out and do the repairs. If you are considering Anthony & Sylvan for a pool build, read the BBB complaints before you sign anything. The pattern is consistent: excellent sales process, beautiful product on day one, and then complete abandonment the moment something goes wrong. Do not make the same mistake I did. read more

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At Anthony and Sylvan picking out the interior stone finish and coping for our new pool! So excited to be working with Brian, who's a great designer! read more

Do not get an Anthony and Sylvan Pool. They do not honor their warrenty and unless you hire an engineer to watch them they will cut corners and build you a poll that will be problematic for as long as you own it. Run away as fast as you can. Ask any pool repair person and they will tell you the same. The worst company I have ever worked with during my lifetime. Do yourself a favor, get a pool from a local contractor. read more

Picking colors for our pool. Super excited to have it put in. Thanks for all the help. read more

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Good service and ample options to create our backyard oasis. Folks were helpful explaining the process from design phase to choosing finishes. read more

Anthony & Sylvan Pools - Picking Travertine tile for our new pool !! - Hot Tub & Pool Near Me - Charlotte, North Carolina

Unbelievable how poor the communication is. I received a quote but it is now very difficult to get in touch with the salesperson (Tim). I have emailed, called and texted. If it is this hard to give them my money I can't imagine how difficult communication would be if something went wrong?! I will be taking my business to a company that can reliably communicate during the estimation phase. BIG RED FLAGS! read more

So far so good!! Nick, Adam & the crews have been awesome!! Summer can't come soon enough! read more

Anthony & Sylvan Pools - Travertine, waterline & interior finish! - Hot Tub & Pool Near Me - Charlotte, North Carolina

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Excellent service! We've used Anthony & Sylvan for pool service over the past few years, and they've been the best we've worked with. Our service technician is fantastic--there hasn't been a single issue he couldn't resolve. I highly recommend them to anyone I talk to about our pool. A++! read more

DONT DONT let the sales department talk you into doing a review until after the pool is installed. You deal with many other companies and they dont always get back with you. After you sign the contract they push you along. Although it's a beautiful pool workmanship could be an issue. They say three months for the pool to be completed. More like 5 or 6. read more

Anthony & Sylvan Pools - My pool - Hot Tub & Pool Near Me - Charlotte, North Carolina

Very helpful through the whole process of choosing decking, coping and pool finishes. read more

Anthony & Sylvan Pools - Stonescapes - Hot Tub & Pool Near Me - Charlotte, North Carolina

Choosing pool colors today! Excited to see the final product come together! Lots of choices to choose from. read more

Anthony & Sylvan Pools - Pool tile - Hot Tub & Pool Near Me - Charlotte, North Carolina

We had a great experience with Anthony & Sylvan Pools. Ron was incredibly patient and a huge help throughout the entire process. He took the time to answer all of our questions and made sure we felt confident every step of the way. Highly recommend working with him! read more

Lots of selections and great customer assistance. Easy process in and out in 30 minutes. read more

Anthony & Sylvan Pools - Picking out pool colors for my new pool. - Hot Tub & Pool Near Me - Charlotte, North Carolina

Our tech, Alex Lais, was awesome! He helped us resolve an issue with the filter pump. The service & support from the CLT team is great!

Exciting day picking out pool tile and decking! Great working with these guys! Let's start digging! read more

Anthony & Sylvan Pools - Pool tile - Hot Tub & Pool Near Me - Charlotte, North Carolina

We've had a great experience so far with Anthony & Sylvan Pools. From the initial sales process through design with Brian and into project management with Mario, the communication has been clear, timely, and professional every step of the way. Everyone we've interacted with has been knowledgeable and responsive, which has made the process smooth and enjoyable. I especially want to highlight Michelle, who was absolutely wonderful to work with during the selections phase. She was incredibly patient with all of my questions and concerns--always taking the time to explain options thoroughly and helping us feel confident in our decisions. Her eye for detail and calm, supportive approach made what could have been an overwhelming process feel easy and even fun. We're excited to see the next phases come to life and would definitely recommend Anthony & Sylvan to anyone considering a pool project! read more

DO NOT USE THIS POOL BUILDER. My family is very disappointed with our pool install. Horrible customer service and quality. Very unorganized, we had to manage the project ourselves and after pool was installed, plaster craftsmanship is horrible and they will not fix it. Just keep putting it off. Pool equipment still Leaking after they came out twice to fix it. I have reached out to an attorney to sue for poor workmanship and provided dated pictures of damaged plaster. read more

Anthony & Sylvan Pools - Hot Tub & Pool Near Me - Charlotte, North Carolina

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Our A&S pool technician, Steven Rucker, is doing an excellent job taking care of our pool service. He is very knowledgeable and thorough. I highly recommend Steven Rucker for all of your pool services. read more

Anthony & Sylvan Pools - Beautifully cleaned swimming pool. - Hot Tub & Pool Near Me - Charlotte, North Carolina

Good experience with building our pool. Fast estimate. Have been responsive to meet us when it comes to deciding different options. Has been honest about costs and upgrades. read more

Excellent service! We would highly recommend and enjoyed working with Ron and the team.

I have waited to write this review because I didn't want to write it out of frustration, which pretty much sums up my experience working with A&S. I'll start by say, everyone is super polite and friendly, so as people, I would give them 5 stars for sure. And at the end of the day, I love my pool and feel it was a great investment. What's caused my frustration.... I was told the process only takes a couple months. I signed in July 2023 and was told we would be swimming in Oct. It wasn't "finished" until January 2024. Wouldn't have mattered so much if the team set realistic expectations. Every step of the way I've had to call and follow up with the team. There was no pro-active scheduling and no urgency. Not only that, but nothing ever gets accomplished with one message. I would have to follow up 2-3 times to get acknowledgement. I'm unsure if the team is too busy or if I simply wasn't a priority (I was told once that I live too far away, so that made me feel like a huge inconvenience; I'm 15 mins from Charlotte city center btw). Anthony & Sylvan subcontracts every step, so there isn't any accountability. My PM would come out every so often and do a site visit and take photos. But A&S did not meet the subcontractors prior to their work, so there was no clarification before they would begin, and they would not inspect the work afterwards. I'm obviously not an expert, so it was a bit difficult to trust that corners weren't being cut. The biggest frustration has been the patio. Their subcontractors have already been out three times to fix issues with the travertine. It's still not up to my standards, but now I'm having to go through the warranty team. Lastly, I never really had one point of contact. My PM would show up unannounced and if I happened to be home, he was super friendly and would address my concerns, but he never answered calls, texts or emails. I would cc about 5-6 people on my emails, but never really knew who was accountable and who I could trust to advocate for my project. Honestly, I bet a lot of the pool companies operate similarly, but I would love if A&S developed more organization, better communication, and processes that set expectations with their customers and contractors, and took accountability for their product and services instead of passing blame on subcontractors that they hire. Ultimately I've given my money to A&S, not these third parties. read more

Anthony & Sylvan Pools - Hot Tub & Pool Near Me - Charlotte, North Carolina

Thank you Anthony Sylvan for building us an amazing pool. The process was smooth and efficient. You guys worked pretty quick. Thanks again read more

Anthony & Sylvan Pools - New Pool - Hot Tub & Pool Near Me - Charlotte, North Carolina

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Second pool install with Anthony & Sylvan! Ron Linn has been awesome to work with and I am so excited to see this pool complete! I love the communication and they have been great with the timeline as well! I would recommend. read more

warning do not use this company!! our pool is only three years old they say its a life time warranty on concrete pools but if you have a problem they say it out of warranty! we have had problems from day one , it takes forever to get them to come out and look and when they did the only fixed bare minimum and problem comes right back like all the tiles falling off , we have only had our pool for three years . beware of this company they talk a good sales pitch but the work and craftsmanship is awful . steer clear you will regret using them. read more

We used Anthony & Sylvan pools for the installation of our pool. It was started in November completed in March. We would recommend them. Our PM Ray Kennedy was the best. He is committed to giving his customers the best service. I had design what I wanted my pool to look like. Together Ray and I made it exactly what I wanted. We made some changes prior to digging as we drew the pool out on my lawn. He was very helpful. He's positive attitude and suggestions always made me feel comfortable. If I texted or call he answered my calls and answered questions. If I needed help he would come to my home to help and assisted me. Ray Kennedy is a asset to Anthony and Sylvan. I would recommend A & S and Ray Kennedy as your PM. read more

Great company. Great product. Very happy with sales team, build team, and the actual product so far.

I will give Anthony and Sylvan corporate for really helping out with this problem. Lesley did a great job solving this problem. Fingers are crossed this is the last issue, I really just want to enjoy my pool worry free this summer. However, A&S did a very good job resolving this issue, I appreciate all the hardwork Lesley put in this. I will move this to a 3 star as while there have been issues, corporate worked very hard to make everything better. read more

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Ray is the best! We put in our pool back in 2019 and recently had an issue. We reached out to him and he came out the very same day and was able to help us immediately. We appreciate his professionalism and his quick response. Highly recommend. read more

Anthony & Sylvan Pools - Hot Tub & Pool Near Me - Charlotte, North Carolina

Sylvan installed my pool before I owned the house. I tried to contact them to get some work done but they have voice mail hell. You cannot actually get through to a person and, after leaving multiple messages on several recipients' voice mail - have never received a return call. read more

Id give negative 1 million if that was an option. By far the worst company i have ever dealt with. The sales are aggressive but make you feel like they will take care of you throughout the process. They are the pool experts but leave you high and dry once they get your $$$$ for the pool DO NOT USE. Im 2 years in and items from my pool are still not comple. If you decide to use them reach out and ill be glad to give you the names of the sales and project managers that screwed me over. Do i use my pool? Yes. Do i hate the job they did. 100000% percent. read more

So my pool pump and heater cooler had issues the start of summer. A&S made arrangements immediately to get things resolved and repairs were made, one within the same day. Both were under warranty so that was great! Technicians were knowledgeable and friendly. Loved the urgency around customer service. Thank you! read more

Anthony & Sylvan Pools - So happy with our pool- easy process from start to visit. Delivered pool within 12 weeks as promised during design. - Hot Tub & Pool Near Me - Charlotte, North Carolina

These people hate money. I've tried to call multiple times to get A pool and hot tub combo and was willing to spend well over 50,000 for a project like this but because they never want to pick up the phone I had to find business elsewhere. Do not waste your time with them, they will send you straight to voicemail every time. It's a shame especially since I wanted to help a small business read more

So my 200th review will be for the Best pool builder in Charlotte.- Anthony & Sylvan. You'll find it's Quality above quantity with Anthony & Sylvan. Their motto is "Built for Life". From the front office to the last visit from their contractors Anthony & Sylvan is committed to excellence. Their company is not two men and a truck. They've been in business for over 50 years. You can rely on this company to show up and follow thru with their promises. They'll stand by their product and their warranties and guarantees are solid. Check them out ~ you'll be glad you did . Ask for Brian Syvrud- he's an amazing designer. Anthony & Sylvan....where America swims ‍ read more

If I could give them company zero stars I would. I would NEVER recommend to use this company. If your project goes as planned, you probably ok. The minute something goes wrong, good luck getting them to take accountability and actually fix it and trying to reach someone that will actually call or email you back is impossible. This company only cares about their profit and not their customers. We've not only lost time and money, but we've lost the ability to trust their vision of " We promise thorough communication throughout the entire process so you always feel in control." A business that creates nothing but money, is a poor business. Share your negative experiences here: https://www.facebook.com/groups/626304882456473/?ref=share read more

Horrible Incompetent Pool Builder! Stay away or you will waste thousands of dollars. Here are the details! We had Anthony & Sylvan install our pool. We have had constant problems with the pool and spa since the pool was completed in Aug of 2021. Anthony & Sylvan will not correct any of these issues and I just received an email from Mike Exum ( the General Manager) stating that he will agree to drain our pool and remedy the issue that Anthony & Sylvan created but that we need to use our hose to fill our pool back up. This is a ridiculous statement. We cannot use our hose because it would take a week to fill the pool and be extremely costly. The Aqua-Duck water company states it will cost $2,100 to fill our pool with water. Water is included in the pool contract. Anthony & Sylvan put water in our pool when they were aware of the issue and they would have to drain it to remedy it. Now Anthony & Sylvan is saying they are going to correct the issue but we have to pay for water a second time! Our spa does not work correctly. We have a 12 jet spa. Only 6 of the 12 jets actually produce hot water after the hot tub reaches maximum temp of appx. 104 degrees. Anthony and Sylvan specifically told us that they design spas this way on purpose. The other pool companies I spoke to refuse to do it this way and other pool companies don't even understand why Anthony & Sylvan would do it this way. Anthony & Sylvan never disclosed to us that we would not have hot water in our hot tub after it reached max temperature of appx 104 degrees. If they did, then we obviously wouldn't have agreed to let them build our spa. If you Google Anthony & Sylvan- you will notice they blocked Google reviews. Companies can pay to do this. Instead they link "Chamber of Commerce" reviews. The Chamber of commerce gives them 5 stars but if you read the reviews they aren't all 5 stars. When you post on the Anthony & Sylvan website directly, they have it programmed to immediately post over you so that all the negative reviews on them get covered by ads. But if you take the time to look, you will see all the negative reviews. Anthony & Sylvan just makes it hard for you to find all the negative reviews but thousands are there all over the internet. Electric on our pool is not complete and I cannot get a CO. It's been 18 months since my pool was completed. Anthony & sylvan refuses to remedy the situation so that we can get a CO. This is Anthony & Sylvan's contractual obligation! We have had constant issues operating the pool equipment using the app. The app is the only way to operate the pool. I have asked several times for a remote control but they said they don't recommend it and they will not give me a controller. I offered to pay for the controller but they still ignore these requests. They claim the controller will not work properly and cause more problems. They use a system named Jandy. Several other pool companies I called won't use this system because of all the issues. If you do a quick Google search then you will see thousands of complaints on the Jandy system yet Anthony & Sylvan will only use this system. Things that happen with this system- you will shut the heater off but it will stay on indefinitely. You will pay for all that wasted gas/electric because the app doesn't work correctly. Pool lights constantly different colors and never working correctly, no connection and always needed to reinstall the app.........When I complained to Anthony & Sylvan numerous times, I was told in email by Justin Taylor (Warranty Manager) that my finger was sliding the buttons incorrectly. Yes folks I have a defective index finger! In addition to these very large issues there are numerous small ones like broken coping they never replaced, .hot tub tile issues, both interior and exterior .... read more

Stephen Lyszczyk at Anthony & Sylvan turned our dream into a reality! Stephen was very attentive and always available to us throughout the process. Always checking in to make sure every step of the process was going according to plan. Couldn't be more pleased with the end result! read more

Anthony & Sylvan Pools - Pool, landscape, and fencing. - Hot Tub & Pool Near Me - Charlotte, North Carolina

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I just feel compelled to warn everyone what a truly horrific experience we have had with Anthony Sylvan at every level and every phase of the project. First, they dug our pool with depth increased from left to right instead of front to back. Then, after repeated discussions on a step and handrail, the step was put in the incorrect place and took explanations to 4 people to finally get the handrail right. Then our hardscape was not done ( a referral from our pool salesperson - don't take that referral believe me as that was another nightmare) but they said they could pebble bottom and work around it. They had us fill the pool and then the hardscape dumped pounds of dust in the pool so it looked like a mud pit. But, not to worry, they were coming to start it up. Only, the electric was not even hooked up so it wouldn't start. Finally fixed the electric and snuck on our yard to turn it on really quick, drop a box, and a pole and explain nothing that we were supposed to do and leave it running with all the lights on and no skimmers so huge chunks of dirt are getting sucked directly into the system, We have pages and pages of written correspondence with the PM, the SM, the PM's boss, The SM's boss, Corporate customer service,etc. Please please read the lower rated reviews before you choose this company. This is the worst customer service experience I have ever had for a pool worth half the price of my house. They don't care. They don't communicate and they don't follow anything they give you that they say they will do. Trust me- pick a Reputable and professional pool company to do the job! This is NOT one! read more

Anthony & Sylvan Pools - No skimmer - look at all the dirt being sucked in to the system - Hot Tub & Pool Near Me - Charlotte, North Carolina

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We are in MATTHEWS, NC our design consultant from A&S was Tim Clark and our construction manager Wayne Ehret and Patty Brugh they were all awesome to work with. We are very pleased with the professionalism and good work of A&S team. We hired them to build our backyard pool & spa. The whole process was very smooth they took care of all permits and inspections contractor coordination etc... The level of workmanship is second to none we are very pleased with the overall outcome of this project. We would recommend their services for sure and in all truth we already have done that to our friends and family. Good job! read more

Anthony & Sylvan Pools - Hot Tub & Pool Near Me - Charlotte, North Carolina