This place is closed. My friend and I came from Salisbury to look at pools for her home and there…read morewas a sign in the door saying they were closed. No notice on their website, here or Google. Thank God we also came to Concord to go to Concord Mills or we would be seriously mad, especially when. You have money to buy a pool today.

I live in Concord NC now I have been waiting 14 months for…read moredelivery of my hot tub It has been fully paid for very dissatisfied

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

Great people to work with. We bought a house with an above ground pool that hadn't been used in a…read moreyear and was a mess. I called them and they talked me through what I needed to do to get it running again. They recommended people to truck fresh water in since we have a well and I didn't want to stress it filling the pool back up. I took my first water sample to the store and they talked though what chemicals I needed and wrote everything down so I could get it all applied correctly. I needed a lot of chemicals initially and they carried all of it out to the van. They took the time I needed and answered all of my first timer questions completely. They were a great help and have definitely earned my repeat business.

Poor service and no professionalism. Called this company for a pool inspection. Set a date/time…read more They proceed to change it and never notify me, so I could be present. The explanation they gave was that too many customers try to get extra information when inspection is performed (they want you to pay for that). They sent report to my real estate agent, not me. The person who signs report is not the person who does inspection. I had questions about my inspection and it has been 3 days and still haven't rec'd a call back regarding my concerns.

I waited over a month after our pool completion to write my reviews because I wanted to make sure I…read morecovered everything. Building a pool is stressful and a HUGE decision. I hope our review helps others and helps True North become better. So here was our experience with True North..... Overall, we are happy with our decision to go with True North and they did a great job building our pool. It is beautiful and was complete in under 4 months from dig date! BUT the process was not without hiccups and it was A LOT to take on. The biggest issue we had was communication and the "orientation" to our pool. If I could do it over again I would say research, research, research! I wish we would have known more about the equipment, process, and how it all works when it is done. We chose a salt water custom free form pool with a spa attached. There was a lot we did not know before making that decision and it was not presented in the sales meeting. Like, we did not realize the pros and cons of having a spa attached, or realize that you have to maintain the pool all winter in order to use the spa, and that the salt system doesn't make chlorine in under 60 degrees. We also didn't know that you have to use Chlorine for the first 30 days, no heat in the spa for 30 days, and no robot vacuum for 30 days due to the pebble setting. Those are the little things that, had we known, we would have been more prepared or made different decisions. Jim and Tami were amazing and any time that we had an issue, they were there. Jim came out and resolved all of our problems and literally has been on call 24 hours for us. Even now, we are able to call him anytime. Scott (our sales guy) and Mike (company manager) are there at the start and with the selling of the pool but then quickly disappeared. Their selling point was that we are hands on and will be here throughout the process. To date, neither of them have actually seen the final product. Great guys but definitely not the go to people to get stuff done or help the process along. Scott is there to sell, Mike is there to manage, Tami is there to schedule (she's amazing at it) and Jim is there to actually get stuff done! During the process, the crews that were on site were respectful and worked hard. There are several different crews they work with and NONE of them warn you before showing up. Some mornings people were out there at 7am and needed us to move cars but we had no idea they were coming. Our yard was a disaster for the four months that it was under construction. Lots of mud everywhere, dirty driveway, trash in piles, and materials everywhere. The process moves quickly in the beginning and then stalls out for a while. Near the end we had to push to get it complete before the end of summer. Jim was a huge advocate for us. We were quoted a 8-10 week completion from dig date and it took about 12 weeks to complete. I will say that was much quicker than any of our neighbors. The materials and stone caused delays and issues but in the end it all came together nicely. Highly recommend going to the actual stone yard and picking your pallets of stone in person. We were not thrilled with the electrician and had issues there. We ended up having our own come out just to make sure we were doing the right thing in hooking up the equipment. They changed paths after our guy came out. Our largest construction issue came in with the pebble installation. To this day the pebble is VERY spotty and we do not feel it was mixed properly. It really was a rushed job and we had to have them come back out just to clean it off stuff (we had a blue waterfall) and to even it out on the tile line. They were frustrated to come back out to just clean it up but really we should have drained the pool to have it redone. Lastly, our final pain point came with the pool company that does the orientation after the pool is complete. We really did not get an "orientation" on how to use the equipment or deal with the pool chemistry. We knew nothing about keeping the chlorine balanced in the beginning or even how to hook up the vacuum properly. Someone just came out and threw in some chemicals and was like we will be back in a couple weeks. Oh and here is how your turn on your cool LED lights..... Then when it came time to switch over to salt, I had to contact them and someone just came out and threw six bags of salt in and left. After a week of rain and a smelly pool, we finally called Jim and said hey what do we do when the pool is going to overflow. We quickly realized the pool company never installed our back wash hose. It actually still needs to be done to this day. In general, we have had to do a lot of research on how to use things, how to keep the water balanced, and how to maintain stuff. But I guess that is a part of pool ownership. In the end, thank you for building our pool and if we could do it again, we would still choose True North. We would just research a whole lot more beforehand.

We had several companies come out to provide bids for our pool project this summer and couldn't be…read morehappier to have chosen True North! It was a massive undertaking but Jim Mike and the team were great. The workmanship was terrific and they were responsive to our requests with changes along the way. In the end we finished with a pool and outdoor living area that was even better than we had imagined! I can feel comfortable recommending True North to my friends and family.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

I cannot say enough about how excellent Clay is!!! He is the real deal. He represents what a local…read morebusiness owner is all about-- hard work & commitment to his customers. We have a large in ground pool & spa with a waterfall, & have used other companies in the past. I'm home when they come & let me tell you-- the employees the other companies sent out did 1 speck of the work that Clay does & also charged much more!! (On top of that, one company we used left dozens of heavy bags of chemicals by our pool pump to use when they come instead of having to "deal with it" at each visit. 2 companies in the past have dumped the contents of our pool filter right down onto our rocks by the pump, so it was a piled up wet leaf mess out there. Unlike those companies, Clay is DETAIL oriented, KIND & an excellent man to do the job. He even leaf-blows our pool patio area! I wish I could have someone like him do all of our home work because he cares about what he does. **This man has also helped me on multiple occasions, by rolling my trash bin from the road to its place, after the dump truck emptied it! He did it without me even knowing or asking which is the kindest gesture for this Momma with her hands always full!** You will NOT be disappointed in Clay!! :)

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

Having visited IKEA locations in Ireland and Sweden, I've seen how they take the concept so…read moreseriously over there--it's an entire cultural experience. Here, we tend to treat it more like a giant showroom with free babysitting and a cafeteria, but the value is still hard to beat. I had a great run during my most recent trip. The deals were everywhere! I picked up a summer-weight duvet along with a new cover and shams to refresh the bedroom. I also found a stunning set of gold-toned serving flatware -- they have that sleek, high-end look without the boutique price tag. A few highlights and "hiccups" from this visit: The Food & Drink:I tried the fish balls with mashed potatoes for lunch, and they were actually pretty tasty. I also noticed an older gentleman sitting completely alone, casually drinking glasses of what appeared to be wine. Many IKEA locations with a restaurant license do serve beer and wine, and honestly, he had the right idea. Of course, I couldn't leave without hitting the food market for those specific cookies and foreign candies you just can't find anywhere else. The Atmosphere: At one point, navigating the floor felt a bit like an escape room. While the staff seems nice enough, they aren't exactly eager to help--you really have to run them down to get an answer. The Warehouse:I'm honestly not a fan of the self-service furniture selection policy. The whole warehouse environment is pretty intimidating when you're trying to track down boxes. The Strategy:Since I'm lucky enough to live only 25 minutes away I've realized I need to stop coming here like it's a once-in-a-lifetime pilgrimage. If I visited more often, I probably wouldn't feel the need to drop $200 every time! Overall, it's a solid four-star experience for the unique finds and the reliable "Swedish-lite" atmosphere, even if you have to do some of the heavy lifting yourself.

Very nice IKEA. Super clean but organized like a standard IKEA. Two floors with very large…read moreelevators and an escalator in the front lobby. Like always, as soon as we get there we head to the restaurant. I always get the same thing, Swedish Meatballs. Can't beat how good they are. My grandkids love them too. My son had a Caesar salad which he said was very good and fresh, and my husband had a chicken thigh with black beans and rice and fried plantains. (We were very surprised to see a meal that you would normally see in a Florida IKEA up here in Charlotte North Carolina. I have to admit it tasted very good.) We hit the bathrooms afterwards, spotlessly clean considering how busy it was, and then we went shopping. I will say that there was quite a few open and empty spaces on the second floor in the furniture department. I'm not sure if they were re-organizing or had literally sold out after the holidays. Good thing though, we found what we were looking for things to the help of workers who know the place better than we do and advised us which shortcuts to use. All the workers we spoke to were super friendly and helpful. The value was good as always, IKEA might be slightly higher priced than other places but I have a few pieces in my house that are almost 30 years old and still in excellent condition. It was easier to get here than we thought and we really enjoyed our day here. We can't wait to go back.