Excellent experience from purchase through follow-up service. I purchased a hot tub from them, and…read moreeverything was delivered and set up as expected. What really impressed me, though, was the service after the sale. About three months later, I had a filter that was extremely tight and I couldn't get it loosened. Mike, the technician, came back out to my house and took care of it for me. He was extremely helpful, professional, and made sure everything was working properly before he left. It's easy to provide good service when making a sale, but how a company treats you afterward says a lot more. Mike and the team demonstrated that they truly stand behind their products and take care of their customers long after the purchase. I really appreciate the service and would definitely recommend them to anyone looking for a hot tub or spa.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Julia is awesome. Helps me manage my spa in a very professional and friendly manner every time I…read moreneed help

Service was great and they were very helpful in explaining their products and quality of their…read moreproducts. Definitely recommend.

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

So this review is long overdue, but better late than never. We purchased a hot tub from FOL and…read morewere extremely pleased with the sales and installation process. In talking with Andrey during the installation, we learned FOL also does landscaping, outdoor patio and kitchens etc. We contracted with FOL to have 12 trees (a combination of thujas and arborvitae), azaleas and purple fountain grass. We also had them extend the sprinkler system into the back yard. Couldn't be more pleased with all of the work the team did. Again, great sales and service and follow up when we had questions. Highly recommend you reach out to Andrey for your needs.

Do not waste your time on the Tent sales. There $7999 grill island to suck you in is less than 6k…read moreon other grill web sites. All of there sales prices on grill islands are still way high. They show limited quantities of product and then tell you it was a damaged item that already sold. No where in the description did it say floor model or damaged. It says limited quantities, that implies multiple are available. They are bait and switch. We had them out a few years ago for a custom made kitchen. They add 10% as a site cleanup/management fee. They said they make the custom kitchens mostly offsite and finish a few things onsite. So i am not sure what the 10% fee is.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

We stopped into this business to get information on a waranty for our spa cover. The staff…read more,including Brayden, were welcoming and very helpful. Alex went out of his way to explain our options and show us the products. We were very pleased with the service and would highly recommend working with this company.

From the owner: Charlotte's Largest Showroom for Hot Tubs, Pool Tables, and Saunas. #1 Dealer of Sundance and…read moreCaldera Spas. Brunswick, Olhausen, California House pool tables. Finnleo Saunas. Full line of home game room furniture and games. Best brands, better customer service.

Thank you, Tyler, and Bob for getting my spa up and running again!…read more What a pleasure to work with people who are professional and knowledgeable! I cannot say enough good things about this company! Thank you! Lori

Tyler at Hot Tub Guy fixed 17 leaking jets in my hot tub. He was quick and the price was right. I…read morehighly recommend!

When I started looking for pool companies, I interviewed four people who represented their company…read more Out of all the consultations, my favorite was Blue Haven Pool. I had the privilege of working with Blue Haven Pools in May 2024. Clint's professionalism at the consultation, his informative handouts, and his consideration of my vision gave me confidence in the team. Blue Haven gave me a 3D scope of what my pool would look like without the extra costs. Despite the initial mess, the process was smooth, and the communication was top-notch. The Director, David, made us feel comfortable through the process and worked diligently to get my pool up sooner than the original plan. As a business owner, I was impressed by the teamwork and punctuality of Blue Haven Pools. Their enthusiasm was infectious, making the project even more exciting. The final result was beyond my wildest dreams-my home had been transformed into a luxurious resort. I wholeheartedly recommend Blue Haven Pools if you're looking to turn your space into a paradise.

Update 9/11/26: I gave this company an opportunity to make things right, but unfortunately, the…read moreworkmanship remains subpar. I have added an additional photo showing what Blue Haven apparently considers acceptable workmanship for its customers. I emailed Warda Shaikh on 8/12/26 and followed up on 8/25/26, asking whether this type of workmanship is what Blue Haven wants to represent to its customers. I also called on 9/9/26 to give Warda another opportunity to respond to my question. Unfortunately, I have not received any response. At this point, after multiple attempts to have my concerns addressed, we are left with a pool from Blue Haven that does not meet the level of workmanship we expected. I would not recommend this pool company based on my experience. The workmanship fell well below my expectations, and several aspects of the project appeared rushed or improperly completed. I noticed issues with the quality of the work that should have been caught and corrected before the job was considered finished. When concerns were brought to the company's attention, the response was disappointing, and I was left feeling that customer satisfaction was not a priority. A project as significant and expensive as a pool installation should be completed with attention to detail and pride in the finished product. Unfortunately, the quality of the work did not justify the cost, and I would advise others to thoroughly inspect all work and get clear commitments regarding quality standards before hiring this company. Most recently they came out to fix an uneven tile and again the workmanship is very poor. I have reached out to Landon Hoffman and requested he come out and inspect the poor workmanship himself and no response. Do yourself a favor and stay away from this company!