I am beyond frustrated right now, and people need to hear this so they don't get put in the same position. We had a snake at our house, so I first tried calling the fire department. They were closed and told me to call 911. I didn't feel great about calling 911 for that, so I Googled who to call and this guy popped up. When I called him, I was explaining the situation and literally trying to figure out what I should even do. I said something along the lines of, "We have a snake and we've never had one before, I'm not sure if I should be calling the fire department..." Before I could even finish my sentence, he cut me off and told me I had called the right person, that he's a "snake guy," and that he could be there in 30 minutes. He asked for my address, told me he was turning around, and said he'd come take care of it no problem. At NO point during that call did he mention a fee. Not once. No ballpark. No heads up. Nothing. He shows up, walks up to the house, still says nothing about pricing. Sees the situation, still nothing. Goes and gets the snake, bags it up, and STILL says nothing. Then AFTER the job is completely done, snake is secured, situation handled, he says, "How would you like to handle payment?" Even then, he doesn't say the amount. So now we're standing there thinking okay, maybe it's something reasonable, and THEN we find out it's $160. At that point, what are we supposed to do? He already has the snake. The job is already done. We were completely backed into a corner with zero opportunity to make an informed decision. And let me be very clear, because this matters: I do NOT have a problem paying for a service. Not even a little bit. I respect people running a business and charging for their time. What I DO have a problem with is the complete lack of transparency. There were SO many opportunities for him to simply say: "Hey, just so you know, this is going to be over $100." That's it. That's all it would have taken. On the phone. When confirming the address. When pulling up. When seeing the snake. Before picking it up. Before bagging it. Even when asking for payment. Not once. So while we're paying, I calmly tell him, "Hey, it would have been nice to have a heads up on the cost." Instead of acknowledging that, he immediately starts arguing with me. He tells me this is a business and that if he did that, he'd be "living under a bridge." I told him I'm not arguing that he shouldn't charge. I literally said I have no issue with a fee. My issue is that there was zero communication about it. Then he starts going off about how the fire department would just throw the snake into the wash and it would come back and kill my dogs, and that he "handled it properly." I told him I don't care about any of that. That's not the point. The point is we were never given a choice because we were never told the price. And he keeps pushing back saying, "Well you should care about those things." No. What I should have been given is basic, honest communication so I could decide what I wanted to do. If I had known it was $160, I may have made a different decision. I may have called the fire department. I may have waited. I may have explored other options. But I didn't get that chance, because he waited until after the job was done to say anything about payment. That is not just poor communication. That feels like a complete bait and switch. There is also ZERO mention anywhere on his page or website about any type of fee. Not even a "service charges may apply" or "starting at" or anything. Nothing to indicate that you're about to be charged that kind of money. He had every opportunity to be upfront, and he chose not to. And that's the part that makes this feel gross. Again, I am not mad about paying for a service. I am mad that we were never given the information needed to make a decision before being locked into it. People deserve honesty before the work is done, not after when they have no choice. Be aware read more

When I called Arizona Snake Removal on a Sunday at 6:00 pm Kevin answered the phone quickly and was at my property within 40 minutes. I found a diamondback rattlesnake in my backyard and was immediately concerned because I have dogs. After I secured the dogs in the house I watched the snake outside (from a distance) as Kevin requested in case it moved. At this time the snake was very calm, thank goodness. When Kevin arrived he wasted no time catching the critter. He also spent a while walking my property to ensure no other snakes were around and to examine possible areas where the snake could have entered. He instructed us on what products to buy and how to install the wire along the fence line to keep our property safe In the future. Kevin is very professional and extremely knowledgeable and I highly recommend him and Arizona Snake Removal. Deborah Cave Creek read more

Kevin is awesome! Just moved into a house and saw a huge snake coming out of our pool. We were terrified and had no idea what to do. Called Kevin based on a Google search, he was there within 30 minutes and safely removed the (harmless) gopher snake from our property. We know nothing about snakes and were concerned because we have 3 small kids. Not the way we wanted to start off our first day in the new house! But Kevin educated us about snakes, the different types that are common on our area, how to handle and when to be concerned. He put us at ease and even let us hold one from his prior job! Turned into a really informative morning and a memory we will never forget! read more

Absolutely great service! Kevin arrived within 20 minutes after giving this company a call to remove a large rattlesnake we found under our house. Turns out it was not just 1 but 2 large diamondback rattlesnakes that had just given birth! Kevin was able to safely remove both the adults as well as 7 babies without harming them and gave us a very fun and educated demonstration. This company clearly cares for our wildlife and kevin was incredibly professional and passionate with what hes doing. This is the guy to call if you have any wildlife problems or an unwanted snake in Phoenix! read more

Kevin is awesome. He quickly answered my call, provided me the best tips while he was on his way to our home. He arrived at time and took care of the gopher snake in our backyard. Moreover, he explained everything about snakes in our area and best ways to keep them out of the backyard. I probably took too much of his time asking everything under the sun about snakes. He was patient and I guess that comes with handling snakes. Highly recommend him. And Kevin, if you are reading this, THANK YOU! read more

Answered the phone on the first ring and was at our house within 20 minutes. Kevin was super professional and enthusiastic in every way from his clear instructions over the phone to wrangling the 5 foot western diamond back rattlesnake that chose our patio as a sunbathing spot. Kevin and arizona snake removal is a solid company and you shouldn't hesitate about giving them a call if or rather when (this is arizona) you find a large and unwanted serpent slithering around your family's home. read more

I found a snake in my garage stuck in an insect trap. It was still alive and I didn't want to kill it. I called and spoke with Kevin. I explained the situation and he showed up in about 30 min. He was able to carefully free the snake from the trap. He told me the type of snake, (Arizona Coachwhip Snake) and gave me some info about the snake. I am extremely happy with the service. Kevin was professional, friendly, and was able to preserve the snake's life. Thanks! read more

My wife called Arizona snake removal after she finds a baby rattlesnake in our backyard. Kevin arrived in 15 minutes to catch the snake and remove. Kevin was very professional with how he guided us on phone and how he handled the situation so quickly. He gave us information on how to keep snakes from returning and how the rattlesnakes react to people and even how to keep our dogs safe. Thank you and very nice to meet you kevin! read more

Kevin was great. I came home from work to find a diamondback on my back patio coiled in the corner near the door. My dog & I almost stepped on it. In a panic I called Kevin and he was here within 15 minutes. Very professional, calming and got the job done. He said he would relocate the snake away from the neighborhoods. I hope I never see another snake again but if I do, he will be the one I will call. read more

Kevin is awesome! He arrived in less than 20 minutes and removed the snake in less than a minute. Very professional and friendly. I have a deathly fear of snakes and he was amazing. Informed us our area is a hotspot for rattle snakes but thank goodness this was not one. Regardless he took the snake and eased my fears. Thank you so much! I have already told me friends in the neighborhood about him! read more

I had an incredible experience with Arizona Snake Removal. I called Kevin after spotting a Sonoran gopher snake in my backyard, and he arrived within 20 minutes! He was fast, professional, and clearly knowledgeable. The removal was handled efficiently and with care. If you're ever in need of snake removal services, I wouldn't hesitate to recommend Kevin--he's the best in the business! read more

We had a rattle snake in our backyard in cave creek today. I called Kevin at Arizona rattle snake removal and he got to our house super fast and was able catch the snake like it was nothing. Seriously I can't recommend him enough! He even walked around with us and gave us recommendations on how to keep snakes out. If you have a snake call Kevin he's the man! read more

unbelievable quick, efficient and professional, we called on a Sunday night and Kevin was there in 30mins. He got the snake and then looked around to make sure it hadn't given birth yet. he walked the exterior of our house, fixed an opening on our garage door and told us a little about rattlesnakes. highly recommended, I'll have him on speed dial. read more

Kevin showed up at hour house within twenty-five minutes after we called him on a Sunday afternoon. He pulled our wine fridge out from beneath the kitchen counter and grabbed the four feet long gopher snake that had wiggled in through our kitchen door and proceeded to disappear underneath the wine fridge. Problem solved. Thanks Kevin. Great job. read more

Kevin was prompt and helpful - even though I live in Kingman Az- he was able to identify the snake on my porch and advise me / I have a terrible irrational fear and he helped me move past the inital shock and helped me feel safe. He was professional and had a fantastic sense of customer service/ thanks Kevin!! Kingman needs people like you! read more

Amazing service and quick response! We had a rattlesnake in our back yard. We called Kevin and he was here in 30 minutes. He told us what to do while we waited for him to arrive. Once here he safely captured the snake. Very professional! Kevin also gave us tips on how to better snake proof our yard. Highly recommend this company! read more

Kevin was great! He arrived within minutes of calling. Very professional, knowledgeable and friendly. Calmed us down quickly and found the snake quickly, after it had slithered away. Took the snake with him to relocate. And his pricing was very reasonable! Well done, Kevin! Highly recommend Kevin and Arizona Snake Removal. read more

We had a snake in our backyard and did not know what to do with it. We reached out to Kevin at Arizona Snake Removal to take care of it. Kevin was quick to arrive, professional, and removed the snake so it could be relocated. We hope to not come across any more snakes but if we do, we will be contacting Kevin! read more

I called to have a rattle snake removed from my back yard. Two nice people got here in 20 minutes and removed 2 snakes and took them in a pail. We were relieved and know they will be re homed to the desert. I would highly recommend them for this service. They are a valuable necessity if this happens read more