So I bought a used camper and kept getting flats. Turns out the tires were not rated for the weight of the camper. I ended up in Phoenix, AZ last night with my spare I had put on earlier flat too.
Had to spend the night in my camper in the parking lot of Trudoor. Great folks, not upset I was in their lot. Very gracious.
What I quickly found out is that it is damn near impossible to buy rv tires in Phoenix on the weekend.
Many tire shops closed when people are off work wanting to replace tires. Think I'll open a shop here as the is a very underserved market. You her me Discount Tire or Pep Boys?
So I found this company with a quick google search and the owner answered the phone promptly at opening time. She was patient and gracious and answered all of my questions with patience.
She found the correct tires and we set an appointment for 1pm. The cost was $1000 for four good trailer tires which is very pricy, but like I said, you can't buy trailer tires on the weekend in Phoenix, and you have to pay high prices for emergency calls and good service.
I showed up at 10:30 to a dirt lot address with a camper on it and a bunch of pallets and a few broken down cars as that was the address I was given. In all fairness the lady on the phone told me they were in the process of construction but the ground hasn't even been leveled yet or the trash cleaned off the lot.
So we waited for our appointed 1pm time and at about 1:05 no one was there except for the guy living in the camper. Super guy, beautiful dog.
I texted the owner as I had no communication and she responded at 1:22 that she would call the tech and get back to me.
I didn't have much choice really I was very late already in returning to California.
She texted me and told me her tech would arrive in 15 minutes. Stuff happens in a big city and I was glad she found me some tires.
20 minutes came and went and we decided to drive to Walmart and see what we could come up with. Walmart is for emergencies only but this was an emergency. As 2 pm rolled by I was turning the corner to head to Walmart when the tech arrived.
He was dressed in a good uniform and had his Son working with which I thought was great. A young man working hard is impressive now a days.
So the guys replaced all my tires with proper tires and it was 100* out so I gave them all our cold water and 2 cokes.
They finished the job and I gave them. $50 tip to buy their lunch. Happy to be on my way.
Headed west on the 10 and not 50 miles later the truckers were waving me down to tell me I had a flat tire
Pulled into Salome, Az to the pilot and discovered that when the tires were installed one valve stem which all were new 2 weeks ago was cut and pulled part way out of the wheel.
This called the owner and she contacted her tech who told her the valve stems were all old and rusty, according to her.
I sent her the photo below in puzzlement because brass doesn't rust. And black rubber dulls with age. You can see the new valve stem in the flat tire below.
We talked and she said I was too far away for her to help but that she would refund the $50 tip I gave the tech. We talked some more and she graciously agreed to refund me and additional $50 of the service fee.
So I got my tip returned and $50 but now I have to pay someone $150 to come out to replace a valve stem which they cut.
It's Sunday night and the guy that quoted me $150 still hasn't arrived and I've got work tomorrow.
As I said sometimes stuff happens. I not really upset but the lying tech really got my unders in a bunch. I told her that he reflected poorly on her brand and business.
She again apologized for the inconvenience but I'm stuck here in this parking lot with good new $1000 tires but one won't hold air.
Beware as this place does not stand behind their product or service. There are other tire stores open on the weekend. Mom and Pop shops. I'd trust them next time but I had given her my word and I stood by it even when her tech was almost an hour late.
Too bad they don't stand by their work. I'm very happy with the tires just not the work product. read more