The staff are amazing, it was my first time there. Very friendly and welcoming people. It didn't…read moretake long to get the oil change I needed and the pricing was great. They communicate well and have been fast at responding to any of my inquiries. Definitely recommend them. I'll be returning for any future work needed on my vehicle.

I do not usually write negative reviews, especially for local businesses, but I felt it was…read moreimportant to share my experience with Revive Auto Center in case it helps others make an informed decision. I first used Revive Auto Care to replace a control arm on my Infiniti QX60. I found them on Yelp, appreciated their positive reviews, and liked that they communicated over text. That repair went well, so when my AC started blowing hot air, I decided to return. They initially charged me $100 for diagnostics and a refrigerant top-off, then told me I needed a new compressor and quoted approximately $1,200. I dropped the vehicle off on Tuesday. By Wednesday and Thursday, they still had not identified the issue, but they continued replacing parts including the compressor, condenser with receiver drier, premium line kit, secondary rear AC expansion valve, blend door actuator, cabin filter, and recharged the AC system. By Friday, the vehicle was still not repaired, and they ultimately determined that the battery was bad and not providing enough amperage to properly run the AC system. They replaced the battery and told me the issue was fixed, which naturally made me question whether all of the previously replaced parts were actually necessary. The total had also increased to approximately $2,500, and at no point during the process was I contacted for approval on the additional repairs and charges. When I picked up the vehicle Friday evening, the AC was still blowing hot air. In addition, the vehicle was revving abnormally both while driving and while sitting in neutral. It is now Tuesday, and my messages have gone unanswered. On Saturday, I brought the vehicle to Infiniti for another opinion. I was told that the AC system had been overcharged by 1.73 lbs of refrigerant, which they said was causing the issues I experienced after picking the car up. I understand that diagnosing AC problems can be difficult and unexpected issues can happen, but the lack of communication, failure to request approval for major additional repairs, and returning the vehicle in worse condition than when it was dropped off made this a very disappointing experience.

I've been a customer for 5 years and trust David and his technicians to keep my 2005 Lexus going…read more Reasonable prices and they stand by their work

Updated my 1-star review to a 3-star because ultimately they did the right thing and refunded me…read morethe cost of the vehicle inspection. Of course, they did not admit any wrongdoing and refunded me on the premise of "customer satisfaction" (which for legal reasons, I understand). All nice people but their poor vehicle inspection cost me thousands in repairs that were completely missed (so I overpaid for the car I bought). Their arguments were the seller may have cleaned-up the vehicle before the inspection to hide issues and that over 1,000 miles were driven between their inspection and the subsequent car inspection/repairs that occurred 2 months later. The allegation of seller clean-up is possible but not a proven fact in this case; it certainly wasn't pointed out during the inspection. The mileage argument is fair but collectively, neither of these assertions, even IF all true, is not a complete answer. Issues with the vehicle that take years to build up should have been pointed out during the inspection and were completely overlooked; including a bad steering gear box, cracked bushings, cracked right and left lower control arms, loose sway bar worn beyond repair, blown out front shocks, severely unevenly worn tires, which all cost over $5K to replace. I feel those were pretty obvious issues that a qualified auto technician would have easily caught and noted on the inspection report. Based on my experience, my suggestion for people interested in getting a vehicle inspection is you may be better off paying twice the price somewhere else and avoid Half Price Auto. Check the BBB.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I never got a reply for estimate or whether they had a way of towing my car or if they were a…read moremobile mechanic they didn't seem interested

Wonderful Experience, they kept me informed of what the issues were, answered my questions,…read moreinformed me along the way before proceeding with work. Very nice people, atmosphere. Also, good snacks.

Frank was no nonsense and did exactly what he said he was going to do for the price he quoted,…read morewhich by the way was 1/2 of other places. Great communication. Found my new mechanic!

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

Best damn auto shop in the entire Valley! Full stop! We have been taking our cars there for 25+…read moreyears. We will never ever go anywhere else! Not just super friendly and now ridiculously busy, they are up front honest, give low pressure recommendations and are unbelievably fair priced! They even offer complementary Lyft rides as well as reports from Car Fax! I very highly recommend Shadow Mountain Auto Service!!

The people that work there are wonderful they kept me informed on everything that was going on. And…read morethe price of everything I would recommend them to anyone. They were very honest and up front.

Wonderful professional friendly shop. I arrived without an appointment but a small urgent need to…read morereplace a tail light to be safe in traffic. The team kindly took care of my car correctly in a matter of minutes. What a great asset to our neighborhood! I'll be back for my truck's oil change next week. Thank you so much!

I had such a great experience at the Grease Monkey location at 40th Street and Thunderbird!…read more I was greeted right away and received immediate service. Everyone was friendly, professional, and efficient from start to finish. They completed my oil change quickly, but what really impressed me was that they took the time to point out that my key fob battery was getting low before it became a problem. The biggest surprise was when I mentioned I had been struggling to reconnect my phone to my car's Bluetooth. The manager came out, took a look, and had it connected in less than two minutes! That level of customer service went far beyond what I expected during a routine oil change. It's rare to find a business that's not only fast and knowledgeable but also willing to help with something completely unrelated just because they care about their customers. I truly appreciated the extra effort and kindness. I'll definitely be back. Highly recommend this team!

David and Brock are very professional and provide excellent customer service. I had my AC…read morecompressor replaced at Roy's Auto, and I am very happy with the results. I do have a couple of suggestions that I believe would make the customer experience even better: Wash the car before returning it to the customer, especially after a costly repair. It would be a nice finishing touch and would leave the customer feeling that their vehicle was well cared for. Offer transportation to and from the shop (which I believe they do for a short distance), or consider covering at least half of the Lyft expense when a customer lives a significant distance from the shop. In my case, because I live quite far away, I had to pay for Lyft transportation twice, which added to the overall cost of the repair. Overall, I am very pleased with the service and the results. Thank you, David and Brock, for your professionalism and great customer service.

Roy's Auto is one of the most overrated repair places in Phoenix! I've taken my car there on a few…read moreoccasions and tried to use them on other and continually find that they have all the disadvantages of going to a dealership and none of the advantages. I've always understood that the advantages of using an independent repair shop should be price (dealership work is always pricey) and flexibility - a willingness to work with your situation. I've always been disappointed with Roy's prices, which are usually about the same as dealership quotes. And, unlike dealerships who can usually turn around most problems on the same day, parts availability notwithstanding, I constantly find Roy's can't do your job until some other day. On some occasions, I've been led to believe they could get the job done same day only to be disappointed when they called and said, "Sorry, we can't get to it today - too busy!" They're just not worth consulting. Find a better independent shop!

I am relieved and extremely grateful that I found Lowery's Garage. John is the owner and is a…read morestrait laced, honest, principled person that treats customers with the utmost respect. For an issue I was quoted $5800 by a Ford dealership, John did that job as well as a couple other and only charged me a little under $3,000. They are so busy that they usually like to schedule out a couple weeks. However, in an emergency where my truck broke down and I needed it fixed ASAP, he had me tow it over the same day and had it completely fixed just a day or two later. AWESOME auto repair and service company. Thankful I found a company I will work with for the rest of my life. Thank you, John! Another big thumbs up for the front receptionist. She is beautiful and so friendly and understanding. Very easy to talk to and keeps things flowing smoothly while treating customers with the utmost respect and concern. Thank you for EVERYTHING!!!

Had the worse situation occur - had to replace the transmission in my 2019 Tahoe. Incredibly…read morefrustrating but John got it done quickly, was incredibly professional and made the process as easy as possible. Highly recommend!

Brandon and Manager were very helpful, professional and friendly. Fair price and quick service. I…read morewill definitely be back.

I just had my first experience here. I received a coupon in the mail from them saying I could get…read morean oil change and an exterior wash for $39.00. So I called and they asked if I'd like to drop it off or wait with my car. I elected to wait for my car in the shop, I showed up to my appointment early and when we went through the pricing, now a service fee has been charged and it's $55.00. They explained that they do a lot of extras during an oil change and I kind of reluctantly accepted. Then I asked how long the wait was and they said it was at least 1.5 hours! I was kind of shocked because I have never even waited for an hour and this was unexpected. The guy that helped me was nice but I think they could use some help with their advertising. Nobody wants to wait in a mechanics lobby for almost 2 hours.