I moved to Arizona less than a year ago from Illinois. Before moving, I knew I would need to get a filtration system. It's the copper state after all. Plus, I like my skin to be baby soft and my eyes not to feel like someone is stabbing hot pokers in them every time I shower. I also knew from a friend who does not live too far from where I moved the door-to-door water salesman pitch. What is this the 50s? So I was not surprised when someone came a-knocking five months after I moved in. Why didn't you come sooner?! I've been waiting for you! I know there are plenty of other door-to-door water people out there besides AEP, but it pays to be first sometimes. I was pretty much a buyer before I made the appointment for them to come give me their sales pitch. They did the whole water test thing, which my sister was present for. Then they called me everyday (I had no idea what that number was so I ignored them for a week--haha!), which I'm sure is annoying for anyone who doesn't want their business. I wonder what they'd do if someone answered and declined rather than blocking or just not answering? Ignoring doesn't seem to make them leave you alone anyway. I finally scheduled the appointment, had a car accident, rescheduled the appointment, and fast-forward to a month ago when I met with Karol on a Friday night. She was wonderful. She wasn't giving a high-pressured pitch, though she admitted to being newer. Perhaps being newer is what people should be because if I felt overtly pressured they would have lost customer. I feel bad keeping her so late since I live south of nowhere. I could have cut her pitch short and just said "sign me up Scotty!" but I wanted to learn more about what I was buying...shame on me. She set me up with the gift card thing (I was expecting it to be in their hands when they came since I was asked about it over the phone) but it actually comes in the mail about a week later. Didn't mater what I picked because it was cold hard cash (in check form). Nothing wrong with that. Made it easier to replace my car. The next day (mind you Karol left my house around 10pm) I had plumbers come on time (oh my gosh!) and install everything quickly without leaving a mess! Now that's worth its weight in gold. The main guy showed me how to use the unite and explained the maintenance bits and also gave me a pamphlet to further enforce that you need to take care of you system regularly. Just like a car, a stove, a computer...any major piece of equipment with multiple parts is going to have issues eventually but you can prevent damage to surrounding areas if you follow manufacturers suggestions. I'm not handy. Last DIY project left a hole in my wall...so I'll be spending the money to make sure it's done right. My skin doesn't look like a lizard anymore and my eyes don't sting after every shower. I also took my first bubble bath! If I have any issues with the system in a year or so, I'll certainly update here, but as far as service goes I've had no issues. I'm one of those people who actually reads the information I'm handed before signing things. *dodges a volley of tomatoes* And that's because I've been left high and dry from shady businesses before. In fact, I may have left one or two scathing BBB or yelp reviews on other companies (mostly Arizonan it seems). At no point was I pressured or given false expectations. Granted they can be annoying if you want nothing to do with them. If you smell a salesman coming, just say "I already have one thanks!" and keep your door closed. Or, like parents do, stay really quiet and wait for them to go away. Why not a 5 star review? Well the person who did a follow up call with one of my friends I referred DID try to do a high-pressure sales pitch...just to set a meeting? She was looking to get a system installed, but whoever that woman was just made them lose a customer by trying to threaten her into making a decision without including her husband in the process. read more

15th March 2019 Arizona Environmental Progress, Inc Dorella J. Foletta 2800 East Chambers Suite 300 phoenix, Az 85949 Dear Gayle & Company, First, we would like to thank you for such an informative experience. When you arrived, we were not too sure what to expect. In honest truth we were just expecting to receive a report, and some informative pamphlets perhaps. We were not shocked persay to learn that the water quality perhaps lacked a certain appeal, it was how this information was presented and seeing the results right there for us to See, Touch, and Feel the difference. Now we had a decision to make, even though going in we knew the quality of our water was as we stated didn't meet a certain level of appeal, Was this the system for us. So, we started loading the questions on, we had to find a reason not to solve this issue today. First, we have been accustomed to just hauling all our drinking water, so that was not a major factor. We just set up a saltwater tank that increased the amount of RO water we are hauling. This was definitely something to consider, given the amount of RO water that now wasn't even going to be drank. Yet, was this enough of a reason. We certainly have skin issues, such as Eczema that hard water and certain soaps do not help, Now this wasn't something, we had considered, was there a potential benefit? We definitely needed to hear more about this, and the insight that you brought to the table was invaluable. We certainly could go on, about all the new information we were now equipped with, such as hidden costs and how much better filtered water seemed to clean right there in front of our eyes... We figured after a month, it was time to sit down and write about how that day changed our life. You see, we decided right then and there to get the system, and within hours Installation began, that night we started to enjoy our new system. The installation went without an issue and the installers were very professional, and polite. They took time to explain the new equipment and ensured us that they company would reach out to us to ensure things were going well. Sure enough, we not only received calls, but a personal visit to go over all the aspects of the installation, and to get feedback. Which we were already eager to relay how happy the decision made us. No Regrets. Not has it wiped out the need to haul water, it gives us a peace of mind to know just how good the water really is. From the RO on the sink, and fridge (Which we never really used the water or ice from before) we stopped buying water in any forms outside our own home. This was a bigger benefit then we imaged. It should have been a higher concern. One now we don't have to worry about. As for the Eczema, that has been on the improving side from day one. Not only the shower, but the laundry itself, we use to have to go and find hypoallergenic laundry detergent, but now the soap rinse completely clean, and our clothes are so much softer, one can only image why there is not a system such as this as part of every home. So, thank you for having such a dramatic impact on the comfort of our life, saving us valuable time and money, for the cost of living a better life. It's not often one purchase can impact almost every aspect of your home life. We are really glad to have meet your whole team. Thanks.... Sincerely, The Martin's read more

Best thing I have bought for my new house. I come from Colorado where the water is awesome. I moved here and it has been has been killer on my hair and skin. I am mixed. Half black and half white. Before I bought this for my house it would take 30 or so minute to brush my hair just brush. That doesn't include all the products and time to put it in my hair. After I washed my hair now it takes me less then 5 mins. My hair is softer and so is my skin. I use way less produces in my hair and on my skin. My oldest son has sensitive skin. After a bath or shower I had to cover him in lotion. He has eczema and rosacea so after a shower that would be so irritated. Not since I bought my water softener. He can play in the bath for as long as he want and doesnt complain about being itchy. He doesnt need lotion anymore. Both of my kid are as soft as they were as babies. All of us are have softer skin. Our clothes are softer. My dishes don't have those hard water spots. I have cleaned things with just water in my house like my mirrors and my shower door. It looks awesome better then it does when I use chemicals. Also I can stop buying bottles of water because I can drink the water coming out of my sink. My youngest son hates to drink water even bottle water since we got the reverse osmosis system under our sink he wants to drink water. I couldn't believe it. Also I am saving a ton of money because I don't have to buy so many product for myself my family and the house. Mark came out to show off the system. He was so sweet and professional. He made us laugh showed us a magic trick. My husband and I are younger and he is older. He never talk down to us. He was never disrespectful. He was never pushy. Answer all our questions. Was amazing to my kids and my dog. He will show you different demestation to show you how hard the water is here and how much you need soft water in your life. I alway knew Arizona had hard water but I was shocked to see how much crud was in the water. I also didn't realize that the water was the thing I was battling when it came to my hair and skin. The installers that came out were top notch. They told me everything they were doing. Answered my question and my kids question. Professional and ON TIME. Clean us after themselves. They were sweet, awesome and caring. Made sure I understood my unit and what I need to do to take care of it. I am so happy I bought this for my house. Everyone is happier because of it even my dog. I now enjoy my mom breaks of soaking in the bath even more. If you want a water softing system for your house don't go anywhere else. This is the system you want and this is the company you want to work with. read more

Indeed, their contact methods are questionable. But...in all fairness to the product, it is(our system is) high quality. We bought ours back in 1993. Back then they hung a bag from your front door knob, with a bottle for the water sample. Then you hang it back on the door and they pick it up the next day. Thinking it was from the city or county, we did just that. That is how they got in the door. We were impressed with the demo and signed the papers to purchase. The install was designed to meet my expectations and would have been flawless if they hadn't reduced my incoming water supply from 1 inch to 3/4 inch. The system works very well. Their techs are very knowledgeable, polite, and professional. Here is the rub for me. The system is quite expensive. That was back in 1993, I can't imagine what it is today. If you keep up with their maintenance plan, it is not cheap to keep. The filter replacement is expensive with the pricing of their filters - the price of convenience with their tech doing the work, perhaps? The Hydro Quad lifetime warranty is limited, the timer and resin beads are not included. These are the parts that fail most often. If you do need a resin replacement...and you will a couple of times, if you have it as long as we have had ours. (requires a "new warranty rider" plus the service call charge.) Again, it is costly. We still have the entire system. It still works very well. However, I took over the maintenance of both the RO and Hydro-Quad about 10+ years ago. If you are somewhat mechanically inclined, the system is a breeze to care for. I change my own RO filters at 1/4 the price (no service call charge), sanitize the system and I replaced the RO holding tank a couple of times due to wear and tear. I replaced the resin beads in my Hydro-Quad without issue and even have a small inventory of parts that can be purchased on the web. The Internet is a wonderful medium to find parts and supplies and "How to" videos. The product is very good, yet it is costly to maintain. I am sure most systems out there have a level of upkeep. If you have plenty of discretionary income...go for it. If you are concerned about cost...look around and compare. read more

My family and I are new to Arizona state, we have relocated from Washington state. We absolutely love being in the desert but, the water is terrible when compared to Washington. We noticed streaks on our dishes, our fridge and faucets all had corrosion, our skin was itchy and forget about my wife's hair (fortunately I'm bald). We were going out and filling up 7, 5 gallon jugs at a time to drink and cook with which wasn't that big of a deal but it was tedious and over the course of year, it adds up. When Arizona Environment Progress came to the door asking for a water sample, I was happy to oblige, they did come back with a "sales guy" but I was okay with that, I let the guy in and he did his thing. The house I had bought had an R/O system in it but it wasn't functioning, when he ran down the numbers for us, I was happy to do so, I saw it as an investment to my home but more importantly, if this would "cure" our water issues, I would be happy. The next day, the installers came in and were in and out in under 2 hours, giving me a run down on how to maintain the system and providing additional salt. We had 10+ days to try out the system and immediately we saw a difference in our water. The taste was awesome, the way it made our skin feel from literally the first shower was like night and day and on top of that, when you buy, you get 5 years worth of soaps, I'm talking hand soap, face soap, body wash, household cleaners and even laundry detergent. That in itself was worth the cost of the system which in my opinion, is a good deal. We too got a gift card and a follow up from the company where they found a very slight discrepancy in the water so the very next day, another installer came in and replaced one of the filters, definitely something they didn't have to do and could have easily gotten away with saying nothing. Overall, we are very happy with our decision to purchase and have zero regrets. If you are in the need of a R/O system, which I believe is very common down here in the desert, I would highly recommend working with this company! read more

We are very pleased with our Hydro Quad SS water system and would highly recommend the system to anyone. My husband is owner and president of 'Lewis Handyman & Lawn Service' and he has praised the system benefits to all his clients. We enjoy the soft feeling after bathing or simply washing our hands (which we are doing a lot more of lately.) We love the hassle free availability of purified water, no more taking 5 gallon jugs to fill weekly. We love and are surprised at the additional softness in our clothes after coming out of the wash. My husband suffers from eczema and immediately began to see an improvement in overall skin condition. I absolutely love the ability to wash my hair with soft water, something I was previously only afforded when making a trip to the salon, it makes a world of difference! Cleaning has become an easier task and I find surfaces are really clean after using the processed water, no more blurry residue left behind. We also know there are unseen benefits, the processed water makes our appliances run more efficiently and reduces hard water deposits that shorten the life of such appliances. We LOVE the soap products and the amount that is needed is amazingly less. The system is nearly hassle free, only requiring a quick check once a month. I also want to express our delight in customer support. Everyone we have encountered has been exceptional. The installation team was amazing, our system installation turned out to be an all day job and the three man team here was professional and very knowledgeable. They discussed our options and 'best practices' for our home and system. I also made a call to the office several times and the customer support is friendly and go above and beyond. The night we purchased the system the owner actually took the time to take a call with us to thank us. It really feels like we are a part of the Arizona Environmental Progress family. Don't hesitate buy the Hydro Quad SS from Water Resources today!!!! read more

This is a review focusing on the actual product NOT the sales tactics which is what everyone seems to be annoyed with. So to start off, a friend gave AEP our name as a referral. I will admit I was trying to avoid these people because of the reviews I've seen but I am glad I gave them a chance. The representative came over a bit unannounced & gave a presentation that took a couple of hours. Very informative & we did not feel cheated nor did we feel lied to. Gayle tested the water right in front of us with basic chemical solutions that showed the amount of particles in both the hard water & processed water. Huge difference, as we already were aware of, only now it made it hard to ignore. We knew our water quality was sub-par but now we could actually see all the sediment in the water we used to bathe in & wash dishes/do laundry with. We can even smell the difference. I see a lot of people reviewing seem to be giving reviews for the "sales tactics" & about feeling scammed. I grew up with well water & when I moved to another city, my body immediately noted the difference. We agreed to purchasing the system after the presentation to take advantage of the "smart water program" that would provide us with healthier cleaning products for a few years. This is great because I am always looking for more naturally based remedies & products. We have had the system for a little over a month now I think. My boyfriend & I noticed right away that our skin was not irritated after showering which was always a pain. Our dishes clean up much easier & smell so much better than before. We use less product for everything including laundry & dishes. We don't have to moisturize as often & we have noticed better skin along with hair. Our 2 year old's eczema has also been improving so we definitely have found it worth it. Also, we got a $25 gift card a few days later just for listening to the presentation :) read more

We are writing this letter to explain our experience with the water company, Arizona Environmental Progress, Inc. My husband and I moved to San Tan Valley Arizona at the beginning of April 2019. Soon after we moved into our house a representative came to test our water quality. Honestly, the results of the test were very alarming. My husband and I have a two year old daughter and another baby girl on the way so the fact that the water quality we were living with was so poor was a huge concern for us. When we were given the presentation of products we were immediately hooked. We couldn't get past knowing that even our filtered refrigerator water wasn't the cleanest. We had our water system installed in May of 2019 and couldn't be happier with it. Within a short time of having the equipment installed we noticed a huge difference. We noticed a difference in the way our hair feels. It's much softer and doesn't get greasy or oily. We also noticed a difference when we clean. We can literally clean our bathroom mirrors with just water and a clean towel and they are cleaner then they have ever been! Lastly, our family is very picky about the taste of our water. The water that comes out of the purified tap tastes so much better then what we were drinking from the refrigerator and we don't have to waste money buying countless amounts of water bottles. Drinking water in this hot weather is so much more convenient when it is at your fingertips. In conclusion, our family has had a wonderful experience with Arizona Environmental Progress Inc. So far the equipment has been of great quality. The customer service we have received from every member we have encountered has been incredible as well. The staff is always very friendly and positive. We look forward to working with them for many years to come while enjoying our fresh and clean water. read more

We had our water softening system installed about 3 weeks ago and honestly it was been a great investment. Our dishes no longer have the nasty hard water marks, our skin doesn't feel as dry anymore and we no longer have to worry about replacing the filter in our fridge since the installers ran a fresh water line to our fridge. One of my co-workers referred us to Arizona environmental progress and although the presentation and testing was lengthy (about 2 hours) our agent Gayle made it very intriguing and educational. We knew we had hard water but we didn't realize how disgusting it really was until we were shown the difference. My husband and I are both originally from the Pacific northwest so we've never had to deal with super hard water until moving to Arizona. Our installation was actually done that same day as our presentation and the installers were very professional and informative. The price of the water system is not cheap but for us it's worth it. We are financing ours and our monthly payments are not bad at all. Also, with the water system we get 5 years worth of household products like, dishwasher detergent, laundry detergent, body wash and shampoo! I cannot tell you how happy it makes me that for years to come we won't have to worry about running out of and purchasing those products. Overall, we are happy with our new water system and we recommended it to a lot of our friends. Also, we did receive our gift card and it was actually a $50 check! read more

My husband and I recently purchased a water filtration system from AZ Environmental Progress and it's been life changing. We moved here from CA and couldn't wrap our heads around why the water was so bad. Didn't know until I met Bob, the sales rep, how their system could change our lives for the better while getting an education on water. Bob Daniels did a terrific job explaining the water industry and how their system could provide incredible benefits. While it was a long meeting Bob's knowledge pushed the appointment through and he made it funny and entertaining in the process. I'm glad I took the leap and purchased the system because overnight things started to change for the better. I no longer have dry, brittle hair and skin. I've increased my water intake because their "fresh squeeze water" is amazing and pure. My washed clothes are so much softer and there are 90% less water spots on my dishes than normal. The staff is very professional from the management team down to the installers. I also like the fact it's a family owned business. I feel they care about their business and customers in a way you don't see anymore. Customer service is a lost art and glad to see there are still companies trying to make their customers number one and feeling satisfied. I've had my system for approximately three weeks now and feel blessed every day this one change made a huge impact in me and my husband's life. read more

First let me start by saying thank god there is finally an honest company that actually has your best interest in mind. We just moved into our first home and it seems like every company we need services from tries to pull one over on us constantly. These guys were different. Colin was our representative and he is was amazing. His demonstration was very fun , informative, and entertaining. You can tell he loves his job and takes pride in the company. When it came time to the actual sale he made sure I understood all my financial options. He also never gave me a '"sale person" vibe EVER. Once we signed, the actual owner of the company called and thanked us. That blew me away! Skip forward a few days later to our install. The 3 gentlemen Daniel, Mario, and Alan were great! They were polite, diligent and even did extra work at our request at no extra charge. When they were done my house was clean no sign they were there. A few days later another gentleman came to check how our system was doing. I forgot his name but he was awesome too! He really explained the systems maintenance. All around this company is incredible. I feel like they genuinely care about their customers and the work they provide. My boyfriend and I are very happy with the water. Best purchase in a our new home so far!!!! read more

I recently purchased my new home in Casa Grande. Once I purchased my home, I knew that I wanted a water system installed in my new home. Arizona Environment Progress Inc. approached me concerning the water at first, I said to myself that I wanted to get several quotes before I made my decision, but when the sales representative Mr. Gunn showed up at my door he made me feel comfortable and his professionalism and presentation of the product was top notch. I went ahead and had my water system installed with Arizona Environment Progress Inc. not only for their great water system but the way they treated me as a customer from their sales representative to their owner customer service is their top priority. I had my system for a month already and it was the best decision I made my wife and daughter loves the way a clean water treats their hair and their skin. My wife says that her hair has a shine and feels soft, me personally I love it because my skin feels hydrated and I do not need to use lotion. I recommend Arizona Environment Progress Inc. not only for their topnotch water system which is in my opinion the best in the valley but for their customer service, they are as a company number 1 in my book. Thanks, Mr. Gunn for allowing me be part of your family in your great company. read more

Loooove the water system and the workers who installed it but hate the company and the annoying sales man who wouldn't take no for an answer. He was kind at first, a little strange ( he showed us two inappropriate videos on Youtube that were not business related at all and actually made me and my boyfriend very uncomfortable) but after we declined he started talking down to us.. said he needed to go outside and inspect the house, lit up a cigarette, and started treating us like we were incompetent and stupid for not saying yes. He asked very unprofessional/personal questions and was being extremely rude when we would give him partial answers. I hope this guy retires soon. After discussing payment plans and him basically begging we say yes, we finally agreed. They threw in "5 years worth of all natural cleaning products" but honestly it was watered down goop that you water down even more, shake up, and pretend like it is supposed to do something. After washing my clothes with it they were crusty and smelt like mildew. Also my credit score got shot after signing up with them, they open and close accounts at least two times and don't respond when you call them about it. Do your research before agreeing to be more in debt with a company full of creepy a-holes. read more

I have had the water treatment system for a couple months and so far.. I am a VERY HAPPY customer. They offered an incentive for just listening to them. Me and my husband told them we might not get anything until the following year and there really wasn't any pressure at all to purchase right then and there. The gentleman (Jason) that came to my house and did the demonstration was very professional and courteous. I live in an area of Arizona that water is a HUGE concern since the water treatment plant could care less about letting contaminates into the water. I am so relieved that I now have safe drinking water for my family. And as an added bonus, our water is SO much softer we use WAY WAY less product of any kind to do our normal and even deep cleaning. I LOVE how clean our water is now!!! I referred many of my friends to them and I wouldn't have done that unless I was confident in the system and in the company. I also needed to speak with the company about something and the lady who answered the phone (Gloria) was also very kind and professional. Thank you Arizona environmental Progress for our soft and clean water!!!! read more

We moved here to AZ from the Pacific Northwest where the water was so clean and plentiful. When we moved into our newly purchased home Arizona Environmental Progress, Inc. came to our door with the offer of clean and soft water. It was our desire to install a water softener but this system they installed exceeds all of our expectations. This system has supplied us with clean drinking water, cleaner laundry and we don't have the hard water spots that are normally very hard to wipe off. Manual, Juan and Jesus came to do our install and they were wonderful. They answered all our questions, they were helpful in every way possible to help us through the install process and cleaned up every area impacted by the install. Couldn't let them leave without an extra little something in their pockets from us. When we called the office for a couple after install concerns the company did not disappoint us, responsive and helpful in every way! Our family highly recommends using Arizona Environmental Progress, Inc. for your water softener and drinking water needs. read more

We had had a bad experience with a different company about 3 years ago, and I vowed not to do it again, but my husband was convinced that the water in Arizona wasn't very good & we could save a lot of money by reducing our dependence on bottled water. So, we gave it a chance & we're very happy with our decision. Our experience with AZ Environmental Progress was the best. Though the presentation was long, Gayle made it entertaining, so time just flew by. We all noticed a difference in the water right away: My husband, now takes longer showers. My Mom says her back used to be itchy when she got out of the shower, but now she is itchy no more. As for me, I love the feel of the water...it's so soft. The best thing about this is the drinking water...wow...no more chlorine taste! My husband actually drinks water from the house. No more bottle water for us. Now we "Squeeze our own fresh water". Last, but not least, we received the Pure & Gentle Products a week after they were ordered. This is an additional value that came included in our purchase. read more

I am very happy with my new water system I just had installed. Bob did my presentation. He was great at explaining everything the system does. I decided to go ahead and purchase the system. The next morning the installation crew arrived to install. There were 3 guys on the installation crew. They were very polite, professional & explained exactly what they were going to do. After they installed the system they explained everything that I needed to do for maintenance. They even cleaned up after the installation. I love the way my skin feels (no more itchy feeling) and my hair is so soft & squeaky clean hair. I love the taste of the water from my tap, fridge & no more water spots on my dishes. No more heavy cases of water to lug home from the store. Yay! I also just received my first shipment of cleaning/personal products from Pure & Gentle that I will receive for 5 years as part of the deal. I was very impressed with everyone from AZ Environmental Progress. Great company.........I love my new water system! read more

My husband and I just purchased the hydro-quad and ultra-micron filtration system. We are to say the least ecstatic at the difference it has made. We drink the water and use the ice cubes that come from the fridge now and we have not had itchy skin since it has been installed! The hard water marks are disappearing on my brand new black garnet sink. We are so pleased with the purchase of this system!! Not having to worry about buying cleaning products and water is a joy! We simply use the soft water to clean the mirrors come out streak free my stainless steel appliances that supposedly need special cleaner just need a wile down with the soft water now and the and they stay clean for weeks. We use less body soap and shampoo and laundry soap because with the soft water it lathers better! We stayed in a hotel recently and we instantly missed our shower! Crazy but you notice a difference right away and just when washing your hands they feel soft like you just put lotion on! I would recommend this to anyone that asks and I do! read more

Had the water softener installed about a month ago and it does everything as it should perfectly. Water spots don't show up on any counter tops, shower or sinks anymore and you can definitely taste the difference through my RO system that came with the house. Cleaning is also much easier and takes less effort to maintain. Our hair is softer and skin is no longer Itchy but that is why you get a water softener in Arizona. i live with a professional piercer and they love how it makes the jewelry sparkle and stay clean and keep there colored hair look and feel healthy. when someone came to the door it was obvious that a sales pitch would soon follow. Mark, who is the salesperson, was courteous and would let you interrupt with questions and answered everything professionally. the install was quick and clean and they even carefully cleared space in my garage to install the system. Overall everyone i had the chance to talk and work with was professional, friendly, and was not pushy to just get the sale finished. read more