Garbage company! Garbage customer service!They are everything you can expect from a garbage company ready to take your money for an overpriced service call. They perform poor product repairs and not willing to back their work on faulty repairs. Spoke with their office several times to rectify an ongoing issue. Left messages and texts with Kevin Holman the supposed go to customer service guy who as well never returns calls or respond to texts. Buyer beware when you do business with these clowns. read more

Culligan of Phoenix - My bill - Water Purification Services Near Me - Phoenix, Arizona

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If you read the other reviews here, you'll see a very clear pattern billing issues, no communication, false notices, and terrible customer service. I just experienced the exact same thing. I provided Culligan with my active card on file for automatic billing specifically to avoid late notices. My card was successfully charged last month with no call, no issue, no problem. But instead of honoring that setup, they continued calling me with "past due" threats and then escalated it to an equipment removal notice while STILL having my valid payment method on file. This is unacceptable and shows a major internal billing problem. Their team has already apologized in the past for calling me about payments that were not actually late and yet here we are again with removal threats for an account that was already paid. Reading the other reviews, it's clear this isn't a one-off mistake. It's a systemic problem with their customer service, communication, and billing accuracy. Great water maybe but the worst service I've dealt with. Customers shouldn't be threatened with equipment removal when the company has an active card on file and has already charged it. . read more

Things started off well. I was very happy with the people that sold me and installed the system. After some years we had a plumber in the house who also installs water softeners. He seemed to have some serious qualms about our system and urged me to query Culligan. They sent a fellow out that seemed inexperienced and told me that he would have to ask someone senior to himself. I never heard back. It turned out that this was this fellow's last day and I was sent a bill. Also at that visit I told the fellow that the valve that opens and closes the system was leaking. He didn't seem overly concerned and told me to keep doing what I was doing and that was backing it off so it would stop leaking. I thought that was a weird fix for a professional. read more

I am stuck with a water system that has no customer service. Waited 3 weeks for appointment only to call them to tell me they canceled. Said they sent e-mail Total BS. If you purchase their system plan on no service afterwards. read more

We have been using Culligan for water and salt delivery service since we moved to AC. For that, we are very satisfied with their service. However, we had some issues with our water softener install that resulted in a slow leak in our utility room that their yearly inspection failed to catch. Finally I noticed that the dry wall was getting wet and soggy when I was refilling the salt, which lead to the discovery of a leak in the regeneration line. Turns out that the technician that installed our Culligan system did not tighten the connection. This resulted in dry wall damage and some mold growth behind the wall that needed to be remediated and repaired. read more

Very poor experience with sales experience. Practically no information was provided on "High tech system". Customer service and technical support is terrible. read more

Do not go with them, they delivered poisoned/ drug enhanced water on the week of 2/5/2022 to customer #291-10236933-2. The water I paid for had been tampered with directly from their facility because after opening the sealed 3 gallon containers myself I sat with the water and was the only one there in my home before drinking it that night and I swear by Allah Almighty that the company did this to me! I am a religious Muslim; fasting by day and drinking their water by night this day & I experienced inability to get out of bed,serious lack self awareness and time lapses, memory lapses/ hallucinations about an hour after drinking several glasses of their water only that night. Hallucinogens are strongly prohibited in my religion as is lying DO NOT GO WITH THIS COMPANY They are also paying to have reviews removed. Very devious read more

Culligan of Phoenix - My Culligan water dispenser and one of the jugs that had poisoned water in it :( - Water Purification Services Near Me - Phoenix, Arizona

This is a tough review because for service, I'd give them zero stars. For product and sales rep, I'd give them 5 stars. I had a Culligan soft water system and RO system installed in 2018. My salesman was Tim Shanahan. He was fair, honest, kept his word, and always available. The products are high quality and I have had minimal issues. I did just recently have an issue with my RO system not producing water and called the office a little upset about a $179 trip charge. The lady was extremely nice and understanding and said she would have a manager call me. That never happened, and I do not like businesses that blow off customers. So I managed to get ahold of Tim, and it's been 6 years since I've had contact with him. Tim was extremely understanding and helpful. Tim took the time to troubleshoot the issue with me, and he was able to solve the issue on the phone with me, and get my system working again. Tim is an awesome gentleman and I really appreciate him doing that. My issue is, once you're a customer, Culligan will charge you $179 for a trip charge just to come out. I did call several other water companies, and that is not industry standard. So the company was more than willing to charge me $179.00 just to come out and additional labor charges involved. I really don't think this is a good practice and I think they need to make some changes on the service end. I am grateful to Tim and I highly recommend him. I also do recommend Culligan products. However, I would thoroughly check into the service end once you have the product. Now, in the near future, I need my filters changed and I will have to pay $179 just to have them come out, and additionally pay for the filters. One company I called that offers a comparable RO system, comes out once a year, replaces your filters and checks your system, all for $140. Tim did talk me out of it, but I was highly considering ripping my Culligan system out, and having a company that isn't going to price gouge me on service calls, install theirs. A new system installed is not much more than a Culligan filter change (with the $179.00) trip charge. Then I can feel comfortable having my filters changed yearly for a fair price $140. I really hope Culligan reviews it's service practices, because they really do have a great product along with a salesman that really goes above and beyond to keep his customers happy. read more

I called this morning and am happy to report that the call was answered and the representative was very accommodating and got us on the schedule for repairs next week. Thank you so much! read more

Absolutely the worst delivery service I have ever had the misfortune of dealing with for service! I've spoken to the General Manager, Kevin multiple times and have been assured each time that the problems have been resolved. Well, Kevin is either a liar or he is inept to the point of not knowing and understanding his business. Not once in the year that I have paid for this service have they delivered on time! Each time there is a tire blowout, a break down, or an injured employee. It is uncanny the sheer amount of trauma this company allegedly ensures while trying to deliver water! Don't get me wrong their price is right, but there service and reliability suck!!! The office staff seems to be a bunch of idiots too who can't keep their stories straight. Some weeks it's a blowout tire and then a mechanical breakdown. They can't keep track of what lie they're telling people!!! Hilarious! Anyway, if you can afford a different service for your eater I would recommend doing that over these clowns any day! The moment I can afford to switch services to one that knows how to deliver water then I will gladly be switching! Culligan - you should be ashamed of your Phoenix operations! read more

Great water terrible customer service. Will be cancelling my services and going to sparklets after speaking with the last rep over the phone. read more

I have been a culligan customer for 3 years the last 2 months my delivery guy has not shown 2 times in a row I called and talked to John he was not helpful and would not get a supervisor. read more

Bought a whole house water softener system and an under the sink reverse osmosis system in a new home build. I still have crusty white buildup on the shower head which they can't tell me why. The water softener system uses very, very little salt which they say is normal. Tried ordering replacement filters for my RO system and after several months of calling and waiting, still don't have the filters. They want to charge $150 plus filter costs to come out and change them when I can do it myself. When I call, the person I talk to seems to have no clue and puts me on hold multiple times for 5 to 10 minutes at a time. So far, my current call is 25 minutes. Three filters, $90. My advice for an under sink reverse osmosis system would be to use a different commercially available RO system where you don't have to go through a particular company to get the filters. But here we are with this system now. My mistake was to purchase the system as opposed to renting. Now I'm stuck with it. To be fair, I had used Culligan in a previous house and was happy with them then, but now, I would not recommend Culligan at all. read more

BELIEVE THE BAD REVIEWS. I ignored the poor reviews regarding customer service because they were a bit old. Got the system which is awesome. But the customer service and follow up after installation SUCKS! Frustrating. read more

Paid $4500 for a whole house water softener system from Culligan after thinking they were the best available. They were way over priced, but I thought I was buying a quality brand that would last at least 10 years. The unit has broken down after only 5 years in use and the Culligan repair service fee is three times what other companies charge. Plus, all their parts are propietary, meaning they can charge what ever they want to fix the system. What a waste of money. I'm going to have the system pulled out and another company install a better product. DON'T USE CULLIGAN read more

Customer service is everything!in 2023, I put in my first purifying system. The technician, Mellow, has been consistent and professional. Any time I have a problem, he does not hesitate to solve it. He is very personal and considerate. If you decide to put in a water Filtration System in, Culligan is great and ask for Mello, the technician! read more

They have bad business practice. My under the sink filtration system went bad and flooded out my kitchen causing damage. I called several times to have it fixed or removed. They never responded. So I took the system out myself and drove it to their main office and dropped it off. Then they sent me a bill for $250. It was a removal fee. They did not remove the system for me I had to do it myself. I was told it didn't matter whether I remove it or they remove it I still have to pay the fee. The system was faulty and did over $1000 worth of damage under my sink and drywall and they wanted a removal fee. I told them they are going to have to send the bill to collections. Hands down this is one of the worst companies to deal with. I am not even sure why they are in business. I recommend not doing business with them or sign any contracts with them. Stay far away from this company as possible. If I can give them a zero star I would. read more

Abysmal service. Called and waited 15 minutes, wasn't moving up the queue fast so opted for call back. Waited over an hour and no call back. So, called back again and waited over 20 minutes for someone to answer. On what planet is this an acceptable level of service? Based on the other reviews I read, this is about par for Culligan Phoenix. Huge difference in their responsiveness to prospective clients vs. actual clients. For what they charge, this isn't going to work for me. read more

No one responds to my calls. I was supposed to have service nearly 2 weeks ago and nothing!! I've used Culligan for 30 years in MN and now 12 years in AZ. What happened to you guys?!?!? read more

The worst water delivery service I have ever experienced! What is really disgusting is that if they miss your delivery, they put you in 10 - 15 days down the road because that is the best they can do! If you depend on this water, don't go with Culligan! This is not the first time this has happened. I think their drivers make up excuses- this time it was that the driver couldn't get the door open on the truck! Supposedly left a note - no note was found, and we were watching our porch for hours yesterday. Saw no truck. Really?!!! Good customer service and the retention of good customers is obviously not important to them, or they would get that water to the customer the day after a missed delivery! Don't waste your time and money on them!! read more

I talked to Kevin and he was more than helpful. He explained the mix up with a new employee, she was using an old price plan. I was refunded the difference. read more

This is the most screwed up company that I have done business with! They screw up appointments, hard to deal with and the left hand doesn't know what the right hand is doing! Had my system scheduled to be serviced last week and just a couple a days before received numerous texts and emails stating my system is overdue for service, plase call to set up an appointment!!!!!!! My system was serviced last Thursday and between yesterday and TODAY, Saturday received numerous calls and text messages that "my system is overdue for service."!!!!!!!!!!! They have increase my monthly fee a couple a times in the last few years, now I understand why! They have to cover the costs of their unbelievable inefficiencies!!! read more

Service is terrible. Our salt delivery was skipped several times, even though our softner was outside. We had to buy our own salt and when we complained, they just delivered extra salt!! What good is that when you're paying for a service and have to do it yourself. Will never deal with Culligan again. read more

absolutely SUCKY. their delivery is not reliable. I can't leave my used water bottles outside for days wondering when in the heck they're going to show up. They tell you they're scheduled to bring you water on such and such date in the morning then they literally don't show up until days later. That is absolutely not acceptable. If they schedule it ahead of time the service needs to happen promptly within an hour of the time they said. none of this baloney is acceptable. I'm dropping their service asap. sick and tired of their crap read more

If I could give zero stars, I would. Customer service is a joke! Get a water softener and RO SYSTEM through a plumber. These people will ROB you blind. We OWN our system, spent over $5000. Treated like complete garbage by customer service. They just want your money. Save your money. read more

DO NOT SIGN with these people, they are crooks. They signed us up for a 1 year contract and told us at that time if we sold our home during the one year we could transfer the contract to the new buyer and we would have no other obligation. If the new buyer did not want the water softener then they would pick it up and we would have to pay for the first year. Fair enough. After we sold our home their sales rep asked me to put them in touch with the new buyer to sign them up. Their sales rep again told us if the new buyer signs we are no longer required to pay So we spoke to the buyer and they signed up for the water softener. A week after the buyer signs, we get a call from Culligan Collections Department saying we owe them for a full year rent even though the new buyer signed up. They said the salesman was wrong and in our contract we agreed to pay for a full year regardless. Now they want US and the NEW Buyer to pay for the same system for the same period at the same time for one year. Southwest Water Conditioning and Culligan are a scam, stay well clear of this company and their shady practice. We will be fighting them in court over this. We would have never signed up the new buyer to double pay them if we had known this. ----- Updated information, so now the sales folks have called us and told us we just need to pay through closing and we are done. He said billing is always making this mistake and angry customers then take it out on them. Culligan needs to get their billing department straightened out instead of getting customers this upset and angry. We explained to them that she was threating to send us to collections if we didn't pay for the year. So now we will pay through closing and hopefully this ends the dispute. We have asked them to give us something in writing to this effect. read more

I worked with Jody Wasmer and Meghan Schwarb to try and get a whole home RO system. Long story short is, I don't have the system and lots of incompetence and poor customer service along the way. read more

My water cooler stopped working so I no longer get hot or cold water. When I called in and asked to have someone come out to replace it, I was told I would have to wait until my next scheduled delivery next month or pay $40 for a special trip out to my place. I asked for clarification, because it shocked me that I should have to pay extra for someone to come out and fix a broken product that I am paying them to rent. She replied "Yes, sorry we just don't have the man power to be making special deliveries". I said "so I just have to deal with a broken product from you guys for a month". Replied a simple "Yes". So, it appears they just have so much business that they can't take care of their current customers so they probably won't miss me. I just wanted to warn anyone that might be thinking about using them that this is how they treat you once you become a customer. read more

Love Culligan water we have there Water softener AJ the best filled up my softener he listens he is on the Ball top notch I ran Customer service Business Culligan of Phoenix is top notch A J the best friendly he gets it done service is key & all the staff at Culligan water top Notch!!! Mesa Arizona read more

Sent a cooler that did not work along with 5 bottles of water. I called and they said they would send a new cooler. They brought another cooler and 5 more bottles of water. The new cooler also did not work. They picked up the coolers and left me 10 bottles. They call me and tell me they are not sending me a cooler that works. I now have 10 bottles and no cooler and they refuse to pick bottles up and are threatening to turn me to collections as I am not paying for water with no cooler. AVOID THESE JERKS!!! read more

I have had a Culligan Water Softener for 8 years now.  The original system required replacement after 4yrs, and now after 8yrs, the control valve has stopped working. I diagnosed the failure this time myself, since the last time Culligan visited my home, it was an example of incompetant field service.  I had to call Culligan head office to motivate proper service.  I have no complaints about head-office staff!  Head-office is responsive and gets the job done. This time, I texted the office admin photos of the replacement parts I needed before arriving.  I was told they had one in stock and would put it on hold for me.  Different story when I actually arrived.  On pricing the replacement control valve assembly, the admin punched some numbers into a calculator, and two of them stared at it for ~20sec, before one of them said it was a non-negotiable $560.  That was after the admin said it would be $271.33 in the text message, and the parts guy said it was around $1400. Finally, do not expect more than 4yrs of service from the controls valve assembly (Gold or Plantinum series). I have the text messages to back up my account. read more

I can't say enough great things about Phillip and Ken at Culligan. Phillip spent a lot of time walking me through the technology so I could make an informed decision and Ken is the MASTER installer! Both also just happen to be really nice, personable fellas! The installation is flawless, no mess, Ken even noticed an issue with my faucet! Both men went above and beyond, I really appreciate it guys! I just took my first shower and it was marvelous. Tomorrow they install my Washer and I just know I'm going to wash everything I own so I can get any residues out of them! Ick! read more

We spent nearly $10,000 on their equipment. Water sofener and reverse osmosis system. We used their financial institution Aqua Finance. We are elderly and therefore they assume we are stupid is all I can figure. After we had payed it off. The finance company declared that we still owed another $3,000. We became very angry about it because they were harrassing us about late payments that did not exist. They just wanted to keep collecting even when it was payed off. Then came the plandemic. We paid them to have salt delivered and placed in the salt container which stopped for that period of time. We also had them replace our RO filters about twice. The last request for service, we had tryed to replace the filters ourselves. The reason it wouldn't work for us is because the bladder had deflated. So he fixed that, charged us for the filters wer had already bought and asked if he could check things out in the garage. We had two extra bags of back up salt. Thinking that the employee had done his job, we paid them. That was in the in middle of 2022. Still have two bags of salt because he turned off the digital controls including salt usage. Back in the 1960s and 1970s it would mineral bound if it did not cycle properly. Sincerly, Martin F. read more

This company Culligan as usual use a lot of blah blah blah and no action he wrote that he wanted me to get ahold of him I've left two messages and nobody has gotten back to me about this problem that occurred with my Culligan water treatment system. When I say blah blah blah that's exactly what this company does they take your money and blah blah blah. Please understand I'm a very unsatisfied customer with follow through with promises with money laid out and not received the service that I paid for. The company gives you blah blah blah service as long as they reach in and get your money the rest is history read more

First of all, the website is awful. But if you can get past that fine, then there is no information once you sign up and they accept your payment. When I called, after being charged $38...they said "we don't have any information for you and you can't order just 2 bottles." Why doesn't the website say that, when it charged me for 2 bottles? Days later I get an email saying my delivery was coming on 8/31. Never showed up. I thought Sparkletts was bad, this is horrible. read more

In August of 2021 I purchased a whole house filtration system along with the RO and bluetooth to activate the RO system. Day 1 the RO system did not work and threw constant TDS error messages. I've made multiple attempts to get this corrected with now 6 service visits, calls to the Culligan head office, Sean the service manager (when he would actually call me back) and now four months later they're finally replacing the system. As a first time client to Culligan I'm disappointed in the care, follow-up, follow through, and overall service. The service technicians have been great, Amy at the call center was very helpful, I think the issue is at the management level and I regret the day I made this purchase. read more

I have been a customer for a couple years and customer service WAS great. Must have went through management changes and now service is terrible. Delivery dates have been missed and prices are raised with out notice. read more

Culligan of Phoenix - Child safety hot and cold levers - Water Purification Services Near Me - Phoenix, Arizona

My Name is Tim Shanahan of Culligan Water of Phoenix, AZ. Full disclosure, this is not a review per se of my company but I wanted to comment on many of the poor reviews and complaints we received here on YELP. You know what? I bet we earned many of these bad reviews and or complaints and yes, we have made some mistakes but I am here to tell you, sincerely, if you ever have a problem with Culligan, our products services or personnel PLEASE let me know. Call our office and ask for me by name. I WILL HELP YOU. We are fair but not perfect. When we do make a mistake with you please allow me an opportunity to make it right. If not for YOU, our customers, none of us here at Culligan Water of Phoenix could provide for our families. I am sorry we let you down..but I promise to treat you with the utmost respect, honesty and fairly. Thank you all.. good and bad reviewers for pointing out where we do well and where we drop the ball. It helps us all identify where we can do better. Please allow me the opportunity to fix any problem you might have with our store.... I will do my best to make it right. read more

We had our water softener unit installed a year ago and had ongoing issues with it throughout the year. The customer service we received has been exceptional and Culligan came through for us. A special thanks to Sean, Tim, Massachusetts Mason and the ladies taking my calls and being ever so nice. Hopefully problem solved and looking forward to a year of soft water and excellent customer service. Highly recommend them. read more

We purchased an RO recently and have been trying to get a repair person out here to get it to work and they keep giving us the runaround. We paid over $2000- for it. Very dissatisfied read more