Wouldn't return a body suit in original packaging packaging that was shipped to me in. Clearly never been opened, or worn. The box was sealed. read more

I like how I spent $400 there but the sales girl still wanted to CHARGE me 10 cents for a damn bag. This was BEFORE the charge for bags in SF & this is a clothing store. read more

Beautiful clothes which are priced on the more expensive side. This location is very big so there is a lot to choose from. Only downfall is that the sales associates are very condescending to customers. For some reason some of them have attitudes for no apparent reason. When you feel awkward and a bother to ask questions that's never a good sign of good customer service. Also why are there no mirrors in the actual dressing rooms. Having to go out to the sitting area to look at how you look is odd. read more

I'm Canadian and I know of all the Aritzia stores back in Toronto. I love Aritzia! I especially love their in house brand, Wilfred. The one in Westfield is disappointingly small and doesn't carry the kind of variety that I love from the larger locations back home. I usually pop in to browse a bit and check out what they have but I don't usually buy anything unless I really love it because I know I can go home and find whatever I see anyway. That said, it's Aritzia and what's not to like except that it's not big enough?! read more

I'm a nurse and have been wearing mostly sweatpants and scrubs the past year. I wanted to freshen up my wardrobe but felt a little intimidated. I don't shop very much and wanted to find some staples to wear as places start to open again. Julia was very approachable and friendly and put together great outfits with the pieces I picked out. She was attentive and helped make today incredibly enjoyable. I got some great, versatile pieces to wear. Thanks for a great afternoon! read more

I wish I could give zero stars to this business. I ordered a shirt for my daughter's birthday on 11/22 in store to be delivered to my house. Two months later it still hasn't arrived. I checked with the store and they tell me that it's stick "somewhere" in a fed ex facility (or possibly lost). They also tell me that since they shipped it that it's my problem and I need to follow up with FedEx. What?? That's not my issue...they took my money, they chose the shipper. It seems like I should get my money back since they never delivered the product to me. Three phone calls and one visit to the store later and I still don't have a refund. Now they need to open up a missing item file. I've never been involved with such nonsense and incompetence before. How many months do I need to keep following up with this terrible store for a shirt I don't even want anymore. Waste of time for mediocre fast fashion and awful customer service. read more

I'm always looking for a new store to add to the long list of places where I like to frequent when I am in my major shopping mode and I happened to come across this store per the recommendation of one of my best friends. I'm glad I listened to her and went here last week because I came out of there with two dresses and a lovely top! The clothes here are reasonably priced and are of really good quality. I like that there is a good mix of trendy and classic clothing here - everything fits like a glove! The sales girl that helped me out knew exactly what I wanted and was honest with me with what worked and what DIDN'T work with my body type - which I appreciate because she wasn't trying to sell me on clothes that weren't flattering on me. I'm definitely coming back again :) read more

LOVE it! my friend in vancouver has been raving about this store and finally the one in SF is now open. there's another store, but its in the south bay. i like the wilfrid line and the hoodies! and of course their classic organic cotton jacket they sell all year round. read more

I personally really like this store. I LOVE that they have tons of high end designer denim in TONS OF DESIGNS. They have Japanese raw denim and your typical brands in cute designs with rhinestones and different color threading. I'd go here to buy my jeans not only because of their selection but because their sales associates are so nice and knowledgeable. For example, they know which brand of jeans stretch out and how much they'll stretch by... They give you advice on what size you should get, how you should wash them (at least the girl who helped me did). I thought they had really cute jackets that were really comfortable and fashionable and probably pretty warm. Some of their tops did look like they were of cheaper material and I did think that I could find something similar elsewhere for somewhere cheaper... but I just wont' buy that stuff here. I think the store's main attributes are designer denim, jackets, and service. Their dressing room style is sort of weird, because the ONLY mirror is the one that's out in the open so essentially you're checking yourself out in front of a lot of other people (if it's busy)... and what are they going to do if they have long lines for the dressing room? But, for my visit and experience at the store, the mirror wasn't too big of a factor, and... if you go with your friends then it's nice to get feedback on what looks good or not (depending on how good your friends are)... All in all, I really like this store, and am planning on visiting every time I go to SF mall. Also, you get a free bag and makeup kit for every $100 you spend! (limited time only?) read more

I was looking all over the mall for a dress for a wedding I had to attend the next week. Discouraged, I checked this place out for the very first time on my way out. Surprisingly, I found a dress I loved! They didn't have it in my size, but they ordered it from their main warehouse. They said it would come in five business days and they would call when it arrived. However, it ended up taking more like seven business days (thankfully, still in time for the wedding). The staff at Aritzia is great. They're really helpful and sweet! Prices are high for everyday items, but for a dress I love, I'm willing to spend the extra $$$. read more

Wow! The mall just keeps getting better and better. First Reiss and now Aritzia. If SF keeps importing stores from other countries we'll be in good shape. I had a great experience here. My friend and I had planned a girls' night out, and she remembered someone gave her a gift certificate to this new store that was going to expire the following day. So we perused the website and decided to head over as our first stop of the evening. First off, I haven't really bought any clothes in over a year. Secondly, I'm at the tail-end of a quarter-life crisis and trying to reasses my wardrobe in terms of still being edgy but looking professional. I'm not quite ready to spend an entire paycheck at Barney's but I do need more office attire. Office attire that doesn't make me look like I stepped out of a Banana Republic catalog (Don't worry... I'm not a hater I shop at BR, too). So, basically, I came into Aritzia thinking it was this hipster, limited edition art/clothing store. It was, but it was also a store with a lot of contemporary office pieces that you can mix and match. And the range of price points meant that while I could lust over a $600 cream jacket, I could also put together a dress and sweater combo for under $100. (By the way, that range of price points is a normal retail maneuver and you see it at countless other stores and I, for one, like it. It means I can walk into a store with a $1200 dress and maybe still find a few pieces that won't break my particular bank.) When I'm in buy mode I like to chat with my salespeople. I know how it is if you're just looking and want to be left alone, but I didn't want to be left alone. I wanted ASSISTANCE. And I got it. Awesome saleslady who's name I don't remember but was visiting from Cananda to open the store: Thank you. LOVE the outfits. Also, why is everyone complaining about that mirror situation? Am I the only one who LOVED IT? That mirror was genius. The lighting made everyone look fantastic and tall and slender and it gave you plenty of strutting room to check out your outfit. OK, so I'm a little farsighted and need distance to get a full view. So what? Ditch your body issues because this mirror made everyone look good. It was also big enough for a full dressing rooms worth of people to get a spot so... does everyone just have body issues? Trust me, you look like a supermodel in this mirror. Anyway, in the end I had to make some excruciatingly tough editing decisions, but ended up with some great outfits. I'm probably going to be back as soon as I get paid again. Oh, and did I mention they have layaway? No one does that anymore and I always loved it. On second thought, maybe you shouldn't shop here so that all the limited edition stuff is left for me. read more

This is the first Aritzia store I have been to and I loved it! There was a good selection of clothing. The quality of most of their clothing also appeared to be good (better than Urban Outfitters). Customer service was good and helpful. The dressing rooms are large and spacious, but mirrorless. You have to use a big mirror outside of the room. read more

Love. Love. Love. First of all, the store is beautiful - really, take a good look at it next time you're there. They have the CUTEST clothes. If you're looking for cheap, I can suggest going to forever 21, but if you're looking for quality, shop here! The sales people are super friendly and helpful and the store is always neatly organized. The only thing I dislike is that there are no mirrors in the dressing room. read more

The women who work here have always been so nice and helpful! They're always happy to help me find clothes that will fit and compliment my body. They also usually add some pieces that they think I'll look good in, which almost always look great on me! Would highly recommend this place! read more

I originally went to Aritzia because I had a free gift card from there and I noticed they carried some good lines plus ones I'd never heard of before. ALL the salesgirls were really friendly and I found them easy to talk to. When I go shopping alone I like talking to the salespeople to get their opinions and these girls were great without trying too hard to make a sale. I ended up ordering a TNA bomber jacket but they didn't have my size and the girls offered to call up another store to have it transferred over. Even when I came back to look at the jacket again, the girls remembered me and everything we had chatted about before! All in all, I enjoyed the service here and I would probably come back again if I was to hit up the mall. Plus they have good music on their website. read more

5 stars for Aritzia because it's my FAVORITE freakin store, besides Nordstrom. First off, the employees here are SUPER FRIENDLY!! Very welcoming and willing to help out if you have any questions or need help finding something. This location has a wide variety of good quality clothes. It can be a little on the pricy side, but you get what you pay for. The clothes bought from here can last forever. This location has a wide variety of Citizens of Humanity jeans which I LOVE because they're hard to find at other stores. (And if I do find a store that carries them they don't have a wide variety). The store doesn't seem super big but they have A WIDE variety of clothes to choose from. I can go on and on but I'm going to keep it short. Aritzia is like a one stop go to shop for your chic clothing needs! Super friendly and helpful staff and beautiful chic high quality clothing. LOVE LOVE LOVE IT!!!! This is DEFINITELY the place to shop :) read more

I had an unpleasant experience making a return today. My husband bought me a couple of blazers of different colors and I wanted to return one of them today. A store assistant didn't want to make a return because "they normally don't attach a price tag like this". I have no idea how it had to be attached and neither my husband nor I retag it. After arguing for several minutes the return was accepted. An hour later I still feel awful being treated like a liar and accused of smth I didn't do. If it's so important where a price tag is attached, Aritzia should check it before selling an item. read more

I am such a fan of Aritzia. I recently moved in with 3 wonderful ladies, and I loved their clothes. Literally every time I mentioned that I liked something they were wearing it came from ARITZIA. Between the three of them, and now with my help, we probably own the entire store. I enjoy the general vibe or Aritzia. There are some fun high-end pieces that could be worth the splurge, but they also have some very affordable things (ie. tops, tanks, etc). I have also been super impressed with their sales. I took my little sister shopping here looking for jeans. She wanted to spend around $150 at most for a pair...and we found a great pair of Seven's for $70! She also found a fabulous sailor-inspired hoodie and a great long sleeve printed shirt (for $7!!). So she ended up getting an entire awesome outfit for about the price of a pair of jeans elsewhere. Yes, the sales people can be a bit pushy, but they know their stuff. They offer things that work for each person's body type, and their suggestions usually end up with a nice sale. I have found that if you are NOT IN THE MOOD they get it pretty quick. I love Aritzia so much that I have found myself walking 6 blocks just to hang out and unwind at the store. I have taken home some interesting pieces that have proven to be unique and very comfortable. Ah...just thinking about it I can't wait to head over there. Oh and their fabrics are so comfortable...10 outta 10. Go to Aritzia and you won't regret it. You might even get a pair of jeans that make your ass look fabulous, for just $59 bucks. Give it a whirl. Yay Aritzia! read more

Love Aritzia. Not only is this one of the best boutiques in the Westfield Mall, it's one of the best in San Francisco! The customer service here is stellar and gracious, and the selection of clothing is high quality, beautiful and always interesting. You won't find a lot (or any!) of their merch anywhere else. Especially had a wonderful experience recently with Gaby, who patiently and enthusiastically assisted me in selecting a cute dress to wear to a wedding. Go check out Aritzia. You won't regret it :) read more

The "$$$" price range is pretty misleading. Aritzia does carry some labels on the pricier side, but they also have tons more of affordable clothes from $20 range and up. The cheaper clothes are super cute and stylish, too. I have to give major props to this store because the sales people are really helpful! I was able to get a couple of my favorite J Brand denim on sale here for $80 - they helped me get my size from another location and it arrived exactly when they said it would. Thanks Aritzia! read more

I LOVE this brand of clothing. It's chic and cute. Plus I've loved their products since the past 3 years. As of the one in SF CENTRE- it has great stuff but horrible customer services. I walked in with my friend on a slow weekday, the employees were talking to each other and there was no greeting or service. We walked around for a good few minutes and still no service. We finally just walked out and left. Although they have great stuff, bad service, but the price is a little high. But it is in the heart of SF. read more

The employees are super approachable ,the service is above and beyond I actually purchased a Wilfred coat . I love the vibe in this store. As a guy pulling off a women's coat I get compliments when I wear it , to me I see it as a unisex coat. Big shout out to the 3 friendly employees who helped me out . Aritzia needs to start a men's line . read more

Horrible return policy. I purchased two jackets online that were slightly marked down. I tried to return shortly after receiving them, only to be informed that I would only receive store credit. Now I have a ton of store credit that I don't want to spend at such a terrible store -- never shopping here again and would warn others to do the same! read more

Beautiful clothes but no mirrors in dressing room, and as a bonus you can't exchange bodysuits. So how can I know if it looks good?

I really avoid coming into Aritzia due to their deteriorating customer service but have to admit the clothes are hard to resist. I've been coming here for a while but recently I prefer either to order on-line or actually head to the one in San Jose..where you can shop around without being followed and the staff are genuinely nice. As soon as you enter the store in SF you are hovered over by sales assistants making you feel terribly awkward but let me add that's only if it looks like you are going to be spending a lot. I've come here other times where if I don't look like I'm going to be purchasing anything and I ask a question they are quick to dismiss you, also as other reviewers have stated they are not the most pleasant staff. I thought it was a one off incident but it's happened a few times, considering the extortionate prices for clothes I would expect better customer service. read more

definitely one of the nicer (and newer) stores on the Nordstrom side of the Westfield mall. i hardly venture out to this wing of the mall unless I'm at the Nordstrom Via C department and to my surprise the other evening, i spotted this gorgeous store with really cute items in the window. though i didn't get anything this time, the staff is SUPER friendly and accomodating. they carry cute jeans including current and elliot and designers like see by chloe and canadian brands including talula, TNA, wilfred, and mackage. i will be back! read more

Aritzia is a small chic clothing store perfect for any lady with any type of style. I came in to buy my girlfriend a birthday gift and within 15 minutes I grabbed two tanks already... The service here is amazing as well. Stop on by! read more

I've never really been interested in this store but decided to stop by and look around and found a great dress in the style I wanted. The customer service was great they were helpful. I think the people complaining on yelp weren't being assertive and asking for help etc. the staff aren't mind readers they don't know what you need. The only complaint I have is the Mirrors god they are awful they're aren't any inside the dressing rooms you have to go out and the people passing by outside can see you. read more

Great selection of trendy clothes. Terrible customer service. The only person who acknowledged me was the security guard. I walked the whole store no one even attempted to greet me, tried on clothes, nothing. I even made a purchase and even then no small talk. I want to shop here but that type of customer service for their price point is unacceptable. Might as well shop on line. read more

It's somewhat embarrassing how much I shop here. I'm slightly obsessed. Aritzia is consistently stocked with lovely and trending pieces, especially for my minimalistic neutral-toned wardrobe. You'd think it's simple to find high quality basics at a reasonable price - it's not. All that aside, what really keeps me coming back is the outstanding customer service I've received at this location. SHOUT OUT TO MY GIRL, LINA. She had remembered me after the first time she helped me, even greeting me by name on my second visit to this store *blush*. But more importantly, she gives me her undivided attention and accommodates my every request. I'm incredibly indecisive and easily become overwhelmed by several options (talk about the paradox of choice, huh?). Lina alleviates this problem for me by finding out what I'm looking for/interested in, provides me with some solid starters, then continues to tend me, swapping out pieces as I provide feedback in the dressing room. Sometimes I'll come in without the intention of buying anything, but then I'll leave with some new additions to my closet. The girl is good. I've read many reviews discussing the lack of service people have received here and it's truly unfortunate that that has been their experience. I'd also like to give a shoutout to Lexi (sorry if I misspelled); I believe she's relatively new, but she helped my boyfriend and I out during the Christmas rush one day when Lina was off. She tended to us for a good few hours, even past closing (huge thanks to Alex, the Manager, who doesn't immediately kick me out when the clock hits 8.30pm, allowing me to take my time in the dressing room and at the cash wrap). These ladies are genuine and always willing to listen and help, and that's why I shop here. read more

sale and hopefully purchase one! I asked a young lady to unlock the jackets for me so I can try them on, she seemed nice enough and commented the jackets are at a great price point. I tried on an extra small, which was too snug but she tried to convince me that it wasn't too snug. I'm a 32D and I know when my puppies smooshed. Now get this, I walk to the mirrors to check out the fit of a different jacket, I come back and she had removed all the sale tags from all the jackets I just tried on. WTF? She then casually comments, "oh all these jackets aren't on sale". I said, but they were on sale before I walked away. She said, only the Wilfred, not Babaton. What an asshole. I said no, I saw the tags a minute ago and look, they're on sale online as well. She said "those are different jackets that Aritzi only sells online". They weren't different, in fact they were so identical I went online as soon as I walked out and purchase the jacket I just tried on. On sale. I'm going get her name (hair in a bun and blue eyeshadow girl, I SEE YOU) and update this review. This person shouldn't be working retail for Aritzia because she's miserable and it shows. read more

The SF Aritzia sales team is amazing. Super helpful and knowledgeable and also not pushy (as mentioned in my initial post).

Miserable experience. I will NEVER purchase anything from them again. I have no idea how they stay in business. Tried to order a coat - paid for expedited shipping. Long story short - Missed the occasion for the gift - and over 2 weeks later, 10 phone calls, many emails they ended up sending TWO coats. Now, I've got to do extra work to get the extra coat back to them. They are horrendous. Also - When you Eff up this bad, don't tell customers on the phone how busy you are and to not get stressed out over it. ("Now, don't get yourself all stressed out about it.") Um.... I DIDN"T. YOU guys stressed me out. So glad to be done with you. read more

Such a disappointment, not only the store but the whole brand. All their sale items are final sale and the sign saying that is so tiny and only 1 in the entire 2 floors store. If the entire store is on sale what basically means that you can't return any of those items, please, make sure there are more than just one little sign saying that. Your sales assistants should mention that too when you tell them you are not sure about this purchase and want to see if it fits the rest of your wardrobe home! But it looks like they don't care about their customers, just trying to sell. The manager said she couldn't do anything about it even a store credit. She said,​ "it says final sale at the receipt." But wait, don't you get a receipt AFTER PURCHASE? So now I have a skirt I don't want to wear. Terrible experience and customer service. I'll never come back again. read more

Loved this location. All the sales associates were very sweet and helpful, one in particular did everything she could to find a specific sweater, when I told her I had seen it at another location she then offered to order it online for me. read more

BEWARE! The ladies who work here will sell you the entire store. Your entire closet will be Aritzia. You will love your clothes. You will have things to wear to work. You will have things to wear to that wedding this weekend. You will have things to wear to not freeze at a Giants game. You will have hot boots to wear everyday. You may spend all your money. Btw the tights are amazing. Just get them. read more

I love Aritzia! Fully stocked with designer items and the staff was very helpful and courteous!

It's alright. You don't have to acknowledge I'm in the store, or greet your potential customer. I totally understand, you have better things to do, like file your nails, and straighten up the clothes on the sales rack. Cute store, organized displays, lots of sunlight. Not much selection. Found a very nice pea coat hoodie-esque jacket and started thumbing the material. Salesgirl walks over to me and starts giving me advice I don't really need. I go over to the cash register to buy the jacket, but wait! I'm short 30 cents. So I have to run around Westfield looking for a familiar face to ask for change.. Next day, button falls off jacket. Can not return because it's a sale item. read more

Something to know: Aritizia sizes can be small. Their bottoms only go up to a 10 (and that's IF they actually have 10s in the store, I haven't seen that many), but as someone who actually *is* a 10 (across a few labels), I can only assume the number on the label is actually the suggested age of the wearer, and not the size. So the communal mirror in the dressing room area, where you're forced to bring yourself out into the open to potentially show off your muffin top, camel toe, or any other proof that you're not the size Aritzia would like you to be, is less than ideal. The employees of this store aren't to be blamed for this. The higher-ups in the brand have decided on a No Fatties policy (because that worked so well for the CEO of A&F?), and the designer of the space decided on that mirror. The women who work here just sell the clothes. So, this isn't their fault, but this also isn't the reason for my review. In an age where e-commerce is king, brick-and-mortar stores need to be able to offer something the consumer can't get online: excellent service, and the ability to try on garments before they decide to buy. I don't know why nearly every time I've come into this store, they're mysteriously low on larger sizes, but have so, so many options if you're 0-4. Maybe those sizes sell out first. Maybe someone is deliberately ordering fewer larger sizes. I don't know. But this isn't uncommon. If you've never experienced being larger, let me tell you, [inadvertent] passive-aggressive fat-shaming SUCKS. But if I learn that you don't usually carry my size in store, then I will learn not to shop in your store, and shop online. Which brings us to the service bit. Service here is hit or miss. I was here a few weeks ago, and the two women helping me were lovely: Stephanie at the register, and another woman whose name I can't remember (I just remember she was rather petite, maybe medium-length dark hair? 20s?) Helpful, made suggestions for garments I might like (since the ones I was interested in weren't actually in the store), pleasant without being overbearing. And then there was yesterday, where the girl helping me with my return was just downright surly. As in, I just wanted to get away from her as fast as I could. The middle-aged woman with the red hair who editorialized on my returns was well-intentioned, so I'll give her the benefit of the doubt, but word to the wise: it really doesn't help to offer your thoughts on clothing someone else is rejecting, especially when you don't know why they're being rejected. So, between not actually expecting to find garments in my size, and the crapshoot that is the service here, I won't come back unless I absolutely have to. You won't have to drag be back kicking and screaming, which is why this isn't a one-star review, but I won't be happy about it. read more

Store looks good and offers a good variety of designer (trendy clothing). However, the management of the company is misguided and focused purely on driving the bottom line with out regard for its customers or employees. read more