I love their unique hand craft furniture. The price are not bad if you can catch them when it's a sale. Better quality than ethan allen for sure. The staff treats you well and are very friendly. We are asian and don't believe they are race-discrimination like one of the review say. It is not cheap furniture but stuff that will last and when your friends come over will say wow. So this is a great store in Natick and we are addict to get good deals and stuff here. Recommend them highly. read more

I have found Arhaus (Natick) to have incredibly high quality furniture, excellent design services, and a professional team work approach! This is not your "aggressive" sales approach that their neighboring stores will use. They LISTEN! I have had the pleasure to work with Linda Joy Connors who has an extensive design background. She has remembered things we discussed weeks previously which I appreciate when you are busy. Barbara, the Manager is equally thorough and has created a very professional staff. There is such a positive attitude and energy at Arhaus! I design my home finding interesting pieces and creating an interesting palette. It will never have the "showroom" look...They welcome working with your existing pieces, respect your price point and follow through on the details. read more

Terrific selection in a range a notch above Jordan's. The service is even better than the selection. The show-room staff is very knowledgeable about their inventory; patient, helpful. No sense of pressure salesmanship (that makes me leave a store in a moment).. Instead they are interested in listening, helping you identify your needs and then making it happen. read more

If you are looking for quality service or quality furniture - DO NOT GO HERE. We purchased a nice bedroom set here, and been in a nightmare since. White glove delivery service was horrible, did not show up when they were suppose to, and when they did, it was damaged, when they came back, it was wrong several times. Now this lovely high end furniture has lost its stain because something was leaning against the dresser. When I called service, they said they don't warranty against the finish. So after all this, the furniture is no longer quality. What a horrible place, with horrible service all around. Though they are very friendly when you are at store and they are making that sale. Trust me - go to a real furniture store, with real service instead. read more

We worked with Arhaus to solve our issue with the couch through getting new cushions. They now have (perhaps they always did) foam cushions for the couch we bought which are much firmer than the feather cushions which we kept having issues with - Arhaus provided us these as replacements. We are happy with the way they resolved out complaint - we should have escalated the problem the first time we had it. read more

I have bought a lot of furniture from Arhaus because it's beautiful but every time a delivery comes there is a problem; broken, not right this last one my table was labeled wrong and instead of bringing my coffee table they had a dining table !!! How is this possible , very bad customer service. Instead of trying to ship it ASAP now I must wait 2 more weeks after I had moved all my furniture already , unacceptable read more

This place rocks! And, the designers in the store are incredibly helpful from making choices through to deliver and ensuring satisfaction. I have a whole house I need to furnish and I'll be back! read more

We love this store. Although it is pricey, but we appreciate good quality craftsmanship on the furniture pieces. We were greeted by Robyn and Gina. They have been very wonderful to us. We made a big purchase and was told to call whenever we see a price drop. They are very patience with us and always make us feel welcomed at their stores. They also provided is helpful color palette for our new home. We will come back in the future to buy more furnitures! Overall excellent customer service and the store is well designed!!! read more

Arhaus has got the be the worst people to do business with. Their signature chair came to my house three times broken. They don't keep great customer service records; however, the people on the phone are very nice. Sales people don't follow up with orders read more

I own a local Interior Design company and I happened to stumble accross Arhaus when it just came to Natick. I had no immediate need at the time but I went in to look around and met Robin Levitt. Robin spent a good amount of time with me explaining the company and product as well as getting to know me and how she will be able to help me in the future when I do have a need. It has been many years now and I Have used Arhaus frequently not just for my clients but my own personal needs as well. Robin has helped me on her days off, if she cannot get to me at the time I am there, she checks in and and makes sure I am being helped by one of the management team. No matter how busy she is, she will always find time to assist you in some way. Robin is an asset to me and I am so glad that I stopped in years ago to check out a new store. I have had the pleasure to get to know management and other long term associates over the years who are extremely helpful as well. I feel Ike part of the family when I am there. They all make sure they have greeted you even when they are with other clients. However, I cannot say enough about Robin. She is professional, knowledgable, caring, gives amazing service, and I could go on and on. There are always issues that arise with any company. I will say anytime I have had an issue and there have not been many, it has been resolved in a timely manner. The management team will step in along with Robin and will go out of there way to resolve the issue. That is when you know you are working with real professionals. They not only care when you are giving them a sale, they care all the time. If you have ever the opportunity to stop in and meet Robin and the staff, I encourage you take the time to do so. You will not regret it!!!!! Daniel H Houde Design read more

Tom went out of his way to make sure we were happy with our sectional. It is a beautiful, extremely comfortable piece of furniture and has already seen several naps! Love that it is made in the US. read more

We had a terrible experience this past Sunday with an associate who tried to cover up the fact that SHE had forgotten to do something by publicly embarrassing the person we sent to pick-up our item. Completely unprofessional read more

I bought a whole house full of furniture at Arhaus in Natick. First the Buffet came with the big marble insert missing. It took many months and many phone calls to get it installed. During that time I notice sawdust around two cabinets. I called and Customer Service knew the name of the Powder Post Beetle causing the dust which was in the furniture when Arhaus imported it. A promise to replace it was made by Arhaus. Finally when the new cabinet came the delivery man refused to bring it in my new house. He took me out to his truck and showed me the same dust on the shelves. Eventhough Arhaus cleaned it up, the rocky truck ride shook it so badly that I saw that this cabinet was also infested with Powder Post Beetles. Arhaus wanted me to sign a waiver which frightened me more. Would these beetles infect my brand new house? Help Yelp!!!! read more

I was approached by a salesperson, I think Robin was her name, who I assured I did not need help at that moment. She was so overly persistent and insisted on refering to my wife as 'honey'. Too familiar and very rude. When we did ask a question she asked us where we lived and other probing questions, I did not reply. Asking if we needed to finance the purchases, if we rented and how long we've lived in the USA. I then realized what she was doing. It was a extremely racist tone and her line of questioning was very insulting. She gasped when I told her we lived in 4 floor Beacon Hill brownstone and need to furnish all four floors and would pay cash At this point I had already decided that any firm that had racist staff like this was not going to have any bit of my business. I will be telling all of my friends and acquaintances of this racist experience at Arhaus. As a south asian family of considerable means perhaps I should buy Arhaus and sack the racist salesperson. read more

I just had a wonderful experience in the store today. My boyfriend and I were approached by Robin who asked us to let her know if we need assistance. I told her I had several questions and she was happy to assist. She was very accommodating and able to answer all our questions. She did ask many questions about our background regarding where we lived and what we do. I saw a few reviews where people were bent out of shape about racist behavior because the floor person asked these questions. I am a white woman and I was asked the same questions that offended these people. I did not take offense. This is not a racist behavior. First off there is an additional fee for delivering furniture outside of a 30 mile radius which is likely why they ask where you live not your socioconomic status. The floor person is probably trying to learn if they need to tell you about the additional fee. In addition, the designer may want to know where you live to assist in guiding you on styles that would look good in your place. If you live in a brownstone it might be better to decorate with more scaled down traditional styles versus oversized modern pieces. So the people on this site crying racism should get their chip off their shoulder and stop crying racism every chance they get. read more