I couldn't be happier with my experience working with this carpet workroom on my stair runner. Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project. read more

I had a wonderful experience with the Carpet Workroom. The staff is friendly and knowledgeable, and the carpet was delivered on time and expertly installed. I would happily use them again. read more

Our experience with The Carpet Workroom was nothing short of amazing. Peter was incredible end to end. He was incredibly responsive and knowledgeable about what would work in our spaces. The Carpet Workroom offered a wide variety of carpet options and price points. The installation was seamless and Mike went above and beyond with prepping, cleaning and installing everything in our rooms. Follow-up was immediate and both Peter and Mike ensured that we were fully satisfied. We will absolutely plan to use The Carpet Workroom for future projects and highly recommend them for any home carpeting project! read more

Had a great experience working with The Carpet Workroom! I had shopped around at some other places and found the process to be daunting and overwhelming, but from the second I reached out to The Carpet Workroom they made it painless and easy. Peter was extremely efficient and the installers were professional and tidy. I would highly recommend them! read more

My biggest nightmare has always been buying rugs, especially stair runners! I came across The Carpet Workroom and had a totally different experience than I expected. I made an appointment and met with Peter . He has such a kind and thoughtful demeanor and he is patient to boot! I was looking for a particular pattern and color and he helped me find it and also had me take some other samples home just in case what I was thinking I wanted turned out differently. When I made my choice he answered my 100 questions and then helped me choose a colored binding which was just perfect! Installation was meticulous - we couldn't be happier. Pricing is good and more competitive than most stores. And you can't put a price tag on care and customer service . Thank you !! read more

The Carpet Workroom - Carpeting Near Me - Newton, Massachusetts

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During my search for the perfect runner for the staircase in my home, I came across an ad on Instagram for The Carpet Workroom. I ended up finding a runner I loved and was quickly contacted by Matt Lovetere who walked me through the whole process and answered all my questions. Matt and his team were professional, patient and knowledgeable. All my emails were answered promptly by Matt. There are so many huge companies out there selling rugs; however, it's a good feeling spending your money on perhaps a smaller business that that focuses on customer service and quality of care. I'm very happy with the runner. It's some of the best quality I've ever touched. It looks beautiful! read more

The Carpet Workroom - Martinique silver runner - Carpeting Near Me - Newton, Massachusetts

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A truly professional and competent organization! From the initial browsing of carpets to the installation, our dealings with them were the best! Peter was very helpful in our deciding our choices and communicated with us in a clear and timely manner throughout. The carpet installer worked hard all day long...and he was extremely careful in moving the furniture. We had had runners installed in our former home which is why we returned to them. Truly top-notch! Theresa B read more

A wonderful experience working with Peter at The Carpet Workroom in Needham. Selecting new carpet is a difficult task but Peter made it so simple. After narrowing down the options to a few, Peter used his expertise to explain which one would work best in the location I needed. Thank you Peter, I love my decision. Peter's communication skills are outstanding. He responds promptly to my emails, answering any questions and making sure I am completely satisfied. When it comes time for installation, Mike is quick, efficient and did an outstanding job. I give Peter and The Carpet Workroom in Needham my highest recommendation. Do not look any further or hesitate to give Peter a call. read more

I highly recommend The Carpet Workroom. I went to a few carpet stores before finding this one, and they definitely had the best selection of modern looking rugs and also had some reasonable prices. I picked out a nice wool rug for our stairs, and John efficiently communicated with me to help us pick out details and set up times for measuring and installation. The whole process was stress-free and very quick. We love our new runner on our stairs and get a lot of compliments on it. read more

The Carpet Workroom - Carpeting Near Me - Newton, Massachusetts

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We were very interested in the Carpet Workroom as we knew they had all sorts of carpet remnants on site to choose from. We needed custom replacement runners in our kitchen and after a long exhaustive searches, there are not many carpet stores that have a large inventory of leftover remnants and that will modify to your needs. We went and chose a very nice mid-quality (they sort them low, medium, and high) and pricing reflects that. We needed 2 rugs custom made and James assisted us with the questions, and measuring it all out in the workroom. James was wonderful and told us that our piece would be able to be cut into 3 pieces (a runner that we have off the kitchen) so we were happy about that. It all came to about $630, quite a bit more over our budget but we needed this and we came all the way there and the carpet was wool and very good quality. In closing, there was some miscommunication and 1 of the runners was not the right size, and 1 was missing! After talking to Alison, it the 1st issue was corrected which was great. We got a very apologetic email from the owner Bill, he must have been alerted of the problem and he quickly made good on the issues (wrong size and missing runner) and sent the last piece to us UPS which was hugely appreciated. I wholeheartedly commend this company and hope to do business again with them in the future. Check out the pics of the runners they did!! read more

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The Carpet Workroom just recently installed a runner for two flights of stairs in my house and I'm amazed by how good it came out. I was referred to the Carpet Workroom from a friend, and although at first the customer service was spotty, as soon as John took over my account it was smooth sailing from there. He was responsive, scheduled me right away for a showing in the work room, had plenty of options ready, and from there on out the scheduling was a breeze. He followed up several times by text finalizing my order, asking me questions, and confirming the details of my project. He and his colleague did the installation and they were very nice and accommodating during the install. I am so pleased with the results! read more

This is my favorite company for all carpet choices and installation. Their customer service is just as good as their professional installation. Recommend this to All ! They did more work for us!!! Fantastic read more

The Carpet Workroom - Stair runner - Carpeting Near Me - Newton, Massachusetts

Where to I begin? I'm in love with Carpet Workroom. Matt was so amazing from my first "hey I'm in Miami looking for nontoxic runners that won't get stuck in my little dog's nails and is also cute", and even though they are in Boston, MA he said they could help without hesitation. Even though I'm in Miami, FL, the picking out of the product (check out their amazing Instagram), the financial matters, the actual installation logistics was a BREEZE! The carpet itself is incredible. It's beautiful, durable and trendy but also SAFE (flat weave wool). As way of background, on my 35th birthday LOL, I fell down the stairs which I normally wouldn't care about it except that I also fell with my doggie (THANK GOD SHE IS OKAY!) but I now realize runners aren't just a possible decor aspect, they are a SAFETY MUST HAVE! Like honestly, it should decrease your homeowner's insurance if those companies knew better LOL But anyways so I'm in Miami and could only find companies that did nylon or other mixtures that weren't compatible with me because I have a couple autoimmune diseases and I'm extremely sensitive to chemicals and glues. And so I started looking for a wool which led me to carpet workroom. Matt was able to suggest some flatware wools (so the little dogs nails don't get in the rug and cause them to trip) and because their instagram is so extensive, I was able to pick out a flat weave, "in stock" (which generally means more affordable) runner. And because they install with stapler, no glues!! They also provide such a high quality backing to the runner that the walk up and down is breeze (cushiony) and so much more quiet!! The dogs (all 5 of them) absolutely love it and I can tell they feel more confident going up and down. And I am way less panicky The carpet also brightens up the stairwell so much and it's truly so beautiful. I can't thank Matt enough for making this happen and during covid no less! They followed every safety measure ps so don't hesitate as it's truly so much safer and so important especially if you have kids, dogs, elderly parents, any sort of visitors LOL I'm sure I will think of more to say and can update. But honestly so many stars, so many thanks and I LOVE THE CARPET WORKROOM!! Such a great company with integrity. It's also a family run small business ~ ALL LOVE! Can't wait until they are in every city in the US lol because they are so great!! PS: Their prices are also soooo reasonable. And I think they send samples if you like. Though I didn't need it because Matt was so helpful and their instagram has so many great examples as well. PPS: The installation was done meticulously. And no chemical smell!! PPS: I chose the peter island stripe in graphite with a black thin border. It's gorgeous!! I realize it's a light color but that's what I was going for and even though my yard isn't sodded right now, I just put a waterproof matt on the landing (little tip) so that my muddy dog doesn't walk mud up . I also put a little, unsecured movable gate that I use in case he's a total mud ball and one the yard is sodded it won't be necessary. But I also put the same waterproof carpet a the front door so now there's a little extra protection =). Also thank you to Ken for the perfect installation and wonderful company. THANKS AGAIN GUYS!! Love, Kristina, Eric, Ziggy, Mikey, Osprey, Nena and Lucy read more

Direct, helpful, provided an itemized estimate that showed clearly what I would get --and where I could save money if I needed to. The carpet choices were all good quality and the installation was done on schedule. It looks beautiful! read more

I hired The Carpet Workroom to do a somewhat complicated stair, and I had a wonderful experience from beginning to end! I worked with Maggie through the product selection to custom details, she explained everything in detail and William even came out a second time to confirm measurements. The final product was perfect! I even went back to them a few months later to get a small tear in a rug I had purchased elsewhere repaired and William looked it over and offered to repair it on the spot to save me a trip back. As they are a family-owned business, they are friendly, professional, and always make you feel like you are a top priority. I would highly recommend The Carpet Workroom for any custom carpet and rug needs! read more

Are living room carpet was developing wrinkles and bulges in it. The Carpet Workroom was easy to talk to, set up an appointment, have have someone come out to the house in a matter of a few days. They did a great job stretching and repairing the carpet to the point of what it looked like the day it was first installed. Based on my experience, I would highly recommend The Carpet Workroom.... Steve read more

This has to be the best referral I ever received. This family owned company has amazing product and a fabulous selection. They encouraged me to take several sample to try and helped know what would work best in my house. Everyone was so nice and has answers for all my questions. Can't say enough great things about this company! read more

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I'm afraid I had a really disappointing experience with customer service here. We are up in Vermont and I incorrectly thought that Carpet Workroom was in White River Junction, NH. Totally 100% my mistake. I requested some information and Matt was very prompt and helpful. When it came time to get someone out for measurements we realized my mistake but Matt said that, for an extra fee of course, they could still carpet my home. At his request, I sent a sketch of the area with measurements and he said he'd get a quote together. That was several weeks ago. Emails started to slow down a little bit but everyone has been so busy that I didn't think much of it. Matt sent a suggested carpet to keep us in our price range and, when I asked if they had a grey synthetic carpet with a pattern, he simply said no. I found some other examples that I thought he carried and he simply said, no we don't carry those. At that point I said it seemed like maybe he was not interested in our project and he said that since we were far away it wasn't a good fit. Frustrated, I said that I wish he'd said that a month ago, to which he responded "haha I'm pretty sure we established that we weren't in the same state weeks ago." Now, I know that this is a terribly difficult time and I know that tempers may be running high, but this response really disappointed me. I wish he'd simply declined our business when we realized I was too far away, I would have totally understood that. Instead, he was unprofessional and rude. Their products look beautiful and the results do too, but I wanted to share this customer service experience that fell short. read more

I deleted my original 1-star review after the company responded with an aggressive rebuttal. Other responses to 1-star reviews can be seen in the review history. In short, I would not recommend this company after a negative customer service. read more

My last project in our recently renovated home in Cape Cod was to find a nautical stair runner. I called John at the carpet work room who made an appointment for me to come into the store and visit with him. He was extremely helpful, and guided me to the exact color, style, and quality runner that would fit my space. Within two weeks the rug came in and they had Jim visit my home to install it. It is absolutely perfect. It will hold up to my dog and all the company I have and more importantly aesthetically pleasing to the eye. The only problem you will have if you use the carpet workroom is that you are going to want to redo every room in your house! They are that good. read more

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The absolute best experience and I couldn't recommend them more!!! We worked with Jackson, who made the process so easy and enjoyable! He not only worked within our budget and was extremely patient, but also he offered great recommendations based on our needs. He went above and beyond, staying in constant communication. We initially were hesitant due to COVID - but he helped us do everything remotely and we never had to worry. I know he had our best interest in mind with everything be did, and wouldn't hesitate to reach out again on future projects. Jim installed the carpet and did a fantastic job! He was professional, worked quickly, and very friendly. Start to finish, I'm so impressed! read more

The Carpet Workroom - Carpeting Near Me - Newton, Massachusetts

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Had such an awesome experience with this company. We were put in touch with Jackson through a family member and it was an absolute pleasure working with him. He was always super responsive with texting, was polite and courteous at all times, and generally just a great dude to work with. He absolutely knows his stuff and helped us work through options on a challenging repair due to the dog eating our expensive, custom rug throughout our house. The day they came, Jackson was here and they worked so fast and the finished product is fantastic. We're thrilled with the result. Would highly recommend this company for small or large jobs (my sister-in-law's job was much bigger and the result for them was also superb). read more

We had our 15 year old carpets replaced on two flights of stairs in our home. With Matt's expertise, we selected the perfect carpet for the steps. Several samples were sent to our home within a few days . As soon as we chose the one we wanted measurements were taken, and we were given an estimate with cost breakdowns shortly after. A month later, a team of two very precise and experienced young men spent about 8 hours installing the carpet and finishing with a very thorough clean up. Working with Carpet Workroom was a real treat. They listen to what the customer wants including price limits and deliver. We are extremely pleased and highly recommend them for your flooring needs. N and B read more

I found John at Carpet Workroom in Avon, MA(same company as Needham) and had him cut down carpet and restitch it in one side. He did it so quickly, gave me a great price and was so nice to work with!!! My screened porch where it is going to be placed is not done yet, so I have not seen it done but I am sure it was done well!! I highly recommend them! read more

We had a really great experience with Keith of the Carpet Workroom in Needham. We had a very safe and helpful visit to the showroom, and from there, Keith was incredibly responsive and helpful in figuring out carpets for our three staircases. The folks who came to install were great and stuck to very safe Covid practices. We love our new staircases! read more

I have been stalking The Carpet Workroom on Instagram for months. Each project they feature is stunning. Their Instagram feed made it so easy to prepare for my visit to the showroom. I was able to see options installed in other homes that I would have easily overlooked had I only looked at the samples. I worked with Maggie, who was so incredibly helpful and knowledgeable about their extensive product lines. She made this process seamless and worry free. Everything in the showroom is beautiful, making it hard to settle on a decision. It's a good problem to have! I went in looking for a runner for my main stair and ended up with a rug for my daughter's room and a runner for the basement stairs as well. I can't wait to go back to pick out something for our other rooms. I wish I could give them more than 5 stars! read more

Carpet Workroom replaced the binding on my 2 bedroom area rugs while I waited. It took only an hour and they did a great job. Their price was much lower than the quote I got from a couple of other places. I was impressed with the quality and price, and will buy my new staircase carpet from them. read more

The Carpet Workroom - Carpeting Near Me - Newton, Massachusetts

I got my new stair runner installed today and it is fabulous! All of the people with whom we dealt were very professional and helpful - on the phone, sending pics by text message, in the Avon Warehouse, and upon install. I relied on their opinions to help choose the size, style, binding, etc. and they really did a magnificent job. It was a fun experience to go look through the impressive selection of high quality remnants; I will definitely be going back! read more

The whole process working with The Carpet Workroom was great! I first found them on instagram and after a few friends got their runners from them, I made an appointment with Corey to visit the showroom. He was so helpful in finding samples that fit our taste. They came out to do a final measure the day before installation and made sure we were happy with the layout by taping out a few options for one of the landings in particular so we could see what they would look like, helping us to ultimately choose their recommendations. The install was smooth and even though we were home during it, it all went well! Overall we are very happy with the carpet and it is great for our 3 kids and dog to be safe on the stairs while adding some warmth, texture and comfort to the hallways and stairs in our home. We would definitely recommend them and would love to use them again if we have another carpet project. read more

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Billy, John, and team did a wonderful job installing a stair runner and custom cut area rugs. The team is so easy to work with and provide exceptional service and attention to detail. I highly recommend The Carpet Workroom! read more

Amazing, patient customer service. They explained the whole process step by step of what to look for with a stair runner.

Always love a good recommendation and this company gets mine - as a Designer I know quality work and thought Derick did a super job with my carpet installation. He was efficient, and a hard worker and did a great clean up after the job. I highly recommend this company . Candace read more

My experience, from visiting the showroom to the final installation was a very professional and satisfying one. I would highly recommend using this business for all your carpet needs!! read more

After many years in the design business, it was at last time to do some updating to our own home. We looked around at some of our resources, but no one could match the pricing, service and professional service we found at The Carpet Workroom. (We did not receive any special consideration for writing this review!!!) We are so happy that this company continues to provide such unbelievable customer service. We've done the first half of our project- I'll post again after Part 2 is done, and will include photos. read more

I just had a stair runner installed, and it looks beautiful. I have also ordered two entry mats to match. I discovered this company during an open house. The seller had stair runners that came from The Carpet Workroom in Needham. I met Marina who is wonderful and a wealth of knowledge. The selections are extensive. I felt a bit overwhelmed initially. I was afraid of making a mistake. Marina was so helpful with incredible suggestions. I highly recommend this company and Marina. Thank you. read more

I had two excellent experiences recently at the South Shore location in Stoughton. I wanted to created 6 x 9 area rugs from remnants, which are available at this location. I worked with John McNeice both times, and found exactly what I needed. Prices were very reasonable for high quality carpet. Highly recommended. read more

Rug for the playroom: My wife and I were expecting twins and for any guy who has had a pregnant wife you know how they want things a certain way...we found this place a stones through from our home in Needham and worked with Matt for over a year to find just the "right" carpet (as my wife would say). Matt was extremely patient and worked with us, sending us pictures every time they got a new shipment of rugs until we found the "right one". Then Matt's Dad came over to measure and did an amazing job of creating a custom rug with multiple cuts and angles to meet our rooms unique shape. We could not be happier with the level of professionalism and customer service they have provided and the fact we saved some money was not a bad thing at all either... I cannot say enough good things about The Carpet Workroom, this is the 1st of many rugs I am sure we will be getting from them... Keep up the good work guys and for those of you who are thinking about it, support a small local business... these guys are doing good things for the environment!!!!!!! read more

The Carpet workroom did a great job on our rug runner for our stairs. The installation was scheduled super fast- within a week of visiting the showroom to pick out our carpet. The pricing was very reasonable and the employees were super helpful letting us know what things to consider when choosing our rug. Over all fantastic quality and customer service from John. Highly recommend. read more

I have had many years of doing business with this company,they have done some great work,but today I was really disappointed.I had requested information on a project 3 weeks ago,it took a dozen phone calls to get the right person on the phone and he was not very professional...he name called me "immature" when I didnt agree with his opinion. His negative attitude and follow up insulting text are not in keeping with the business their father started. read more

A great source for carpet! Peter, the owner, is a great guy. Install and binding services are fantastic too.