I do not recommend this company. I have used them twice. The first time was fine for one small rug. We just used them again for a larger project, and I am very disappointed. POOR CUSTOMER SERVICE - I called to order a rug cleaning before the deadline of a discount promotion I received by text. I spoke with someone who answered the phone, who said the head person was out but I would receive a call back. I never did. - I called back the following week. I set up a pickup date, and I mentioned the discount code I was sent via text as I am in their system. - This discount code was not honored. I failed to notice when I paid the bill because our home is under construction, and when I called back to remind their manager she denied that I was ever sent this. When I explained that I couldn't have dreamed up such a code and it was part of the reason I gave them my business again, she still refused to honor it. - When she called to let me know about setting up the delivery, her tone and her comments were accusatory "arent you reading my emails, I have tried to reach you". I apologized, but she proceeded to say "we cant store your rugs here" - again in a very accusatory tone. The email oversight was my bad, my intention was not. As anyone who has had to go through a renovation knows, details can easily get lost when you arent living in your home space. If you are looking for a company that honors their promotions and has professional customer service, go elsewhere. Boston Rug Cleaning is not your place. read more

I had this website bookmarked for months before finally accepting that my ancient inherited oriental rugs needed professional cleaning. My friends, my pulmonologist, my coworkers, they were all like "wait, you don't clean your rugs?!?" And I said "I vacuum them" and "I got them from my parents and they've never sent them off to a rug cleaner." Yelp reader, I was wrong. You need to have a professional actually CLEAN your rug. And so, I finally did. Boston Rug Cleaning was fantastic. Reasonable prices, rugs were done in about 2 weeks, good communication, and very pretty rugs- with no weird chemical cleaning smell. Also, it's like those ASMR videos of people cleaning filthy rugs and you're like "it was red this whole time?!" That's how I felt when the rugs came back and I unfurled them from their paper casings. The colors are so vibrant and evenly tufted. I feel like I've grown out of my family's incorrect conviction that wool rugs don't need deep cleaning - they really do! My lungs are happy! The weird smell in my house when we've been gone for a week is also gone! Anyway, it's work to move all the furniture away and roll up the rug, but definitely worth the effort (you need to sweep under there anyway, guarantee it). The company will pick up the rug but if you have a car it's not hard at all to take over yourself and save some $. They're on Rte 9 and parking was no problem- they also helped move the rugs in and out of the car. So happy with the service! read more

Boston Rug Cleaning - Clean oriental rug - Carpet Cleaning Near Me

Scheduled a pick up and they never showed up. Called and left a message with their service to reschedule and they never called back. Poor professionalism. read more

I fell in love with a white wool rug two years ago and just couldn't stop thinking about it, and while I don't let anyone wear shoes in my apartment I have a Goldendoodle. Right, a dog who loves the outdoors and can't take his shoes off! I bought the rug anyhow, and after a year I noticed that one side of it looked gray in areas, then I had the "aha" moment that it was where my pup likes to lie. I moved a year ago and just flipped the rug around and bought myself some time. Last month I decided to move again, and looked around to see if this rug was available in a material I could clean at home? No, wool only. I just assumed that sending a rug out for cleaning was hundreds of $$, and that was why I was thinking of calling it a lesson learned and just throw it away. I happened to see a post on NextDoor from someone asking about rug cleaning, and narrowed it down to Boston Rug and Kennedy Carpets. I get up early so I am often emailing at that time, and sent a message to both with details on the rug, size, etc. Received a message from Bahman with all the details, as well as a 20% offer for mentioning "cute dog" (the cute dog on his website is his dog). I said I was moving in a month and would get back to him when I had more details, and when I did, someone came and picked it up the next day and it was back a week later (earlier than expected!!!). I was so anxious to see it when it came back, but was rolled/wrapped up so nicely that I knew to leave it that way for the movers. As soon as I was in my new living room, I unrolled it and it is LIKE NEW!! Hooray!!!! Thanks to Bahman and his crew, I have what looks like a brand new rug again. Thanks so much to them (and the cute dog)!! read more

I wish I could give them 100 stars. Despite vacuuming somewhat regularly and occasionally spot treating stains, I'm a gross person who has wreaked havoc on my rug. It's a 7-year-old, synthetic fiber area rug which I bought from IKEA. High foot traffic, spilled ski wax, and hair really took its toll on this rug. Bahman and his team worked their magic- washing and vacuuming it many times until it was up to his high standards. This rug looks brand new to my eyes! I dropped off and picked up, but they also offer that as a service in case you have larger rugs or less time to bring it to Brookline. Next time I drop by, I'll definitely check out their show room. They have so many beautiful rugs there. I can't get over how clean the rug looks. I've already recommended them to my friends. read more

Boston Rug Cleaning - This is a 7 year old rug which I never had cleaned. After Boston Rug Cleaning worked their magic, it appeared vibrant and brand new! - Carpet Cleaning Near Me

Quick response, friendly staff, excellent work. Especially convenient to have our rug picked up at our house and dropped off when finished.

Boston Rug has repaired and cleaned several beautiful old oriental rugs - including one of which had moth damage. Every rug returned rejuvenated and looking great. Great service, prompt pick up & delivery, reasonable prices - recommend Boston Rug without reservation. read more

Excellent Timely Reasonably priced Helpful I will use them again Carrying the rug to my vehicle for me was just the right touch Thank you Betsy read more

As always, exceptional, speedy service. We had two carpets to clean, one damaged by EMTs attending to our family medical emergency. Boston Rug picked it up as promised and returned it well before the promised delivery date. Thank you. read more

Boston Rug Cleaning is the BEST rug cleaning service I have ever used. The house has wood floors so the area rugs really add warmth to the house and they get a LOT of traffic. Added to that was a major reconstruction in the house which added ground in dirt and dust. GREAT JOB!! GREAT PRICE FOR THE QUALITY OF WORK!! read more

Not only did they do an excellent job with my wall-to-wall carpet and room sized oriental rugs, but they also cleaned my upholstered furniture. It was amazing how much dirt and cat hair they got out of these items. I would recommend them without any reservations. read more

Easy to work with. Clear pricing. You get a bigger discount on cleaning if you bring it in yourself. I also had to shorten a carpet and they did a great job! read more

I brought a large indoor-outdoor rug from IKEA that I wanted to have cut into runners for my kitchen. Even though it was a small job on an inexpensive rug, the folks at Boston Rug did it for me with a smile and for a reasonable price. I would highly recommend them! read more

I really wanted to be excited about writing a review for this company. I chose these guys because it said they do repairs. I have a 8x10 wool rug with two spots where the piling was pulled out and it needed a cleaning. Nothing too crazy. I reached out for a quote and the guy said he had to do in person so he scheduled a visit next day. He arrived and told me the rug couldn't be repaired. I told him I just wanted it cleaned then. He knelt down and began rolling it up (I assumed to check the back side?) and hoisted it over his shoulder and as he's basically walking out with it, said it would be $240 and back in 10 days. What!! He left behind an invoice with his card attached and no actual written quote. A week or two later he called to tell me it's ready. I asked him the price and how I can pay, he said $260 and by check. What?! He disagreed with the price, but I quoted the 20% off in his site and he dropped the price to $220 (which isn't 30% off). After explaining I wouldn't be home to receive it, my husband would but didn't have the check book, he reluctantly took my credit card over the phone. After unrolling the rug, it's nothing special. In fact, there are still visible stains on it. Overall would not recommend the service, and shady business dealings, for the high price tag. read more

Boston Rug Cleaning - Stain still visible after $220 cleaning price tag - Carpet Cleaning Near Me

See all

These guys are great - really fast and friendly. They do good work and have pick up and drop off if you need it. They also give you a discount if you bring in the items on your own. We had 2 rugs to get cleaned, one large and one small. They turned them around in about 10 days and they were reasonably priced and did a good job. There isn't great parking though so plan accordingly. read more

Right from my first phone call the owner was very professional and accommodating. They picked up my rugs that same day and said it would be up to 10 days for a turnaround but they had them back in five days and they look great! I would highly recommend them. I could see they had excellent experience because they saw immediately that My rugs were genuine hand woven orientals and very valuable so I'm glad I found them. If you want the best for your rugs call them! read more

The Boston Rug company has done a marvelous job bringing my dining room rug back to pristine condition twice now. They are courteous, immediately responsive to messages and offer door to door service at an exceptional value. read more

My fiancé and I just purchased 4 rugs from Boston Rug. These rugs have added so much character around the apartment. Boston Rug has amazing quality and customer service! Also I really appreciated the extra attention to detail that helped us coordinate the colors in our home with these gorgeous rugs. read more

Boston Rug Cleaning - New rug! We're in love - Carpet Cleaning Near Me

Super responsive and did a great job. I have a Paul Smith rug that is multicolored, has to be hand treated. Boston Rug company came, picked up and had ready in no time. Rug looks great! Thank you! read more

My sons dog caught his collar on our woven area rug and pulled about a 2 foot long strand of material from the weave. We brought the rug in to have this repaired and to have it cleaned. The repair is invisible to the eye and the rug looks like new. The price was very reasonable and you are treated extremely well. read more

It was a pleasure doing business with this company. The owner is very kind and professional, and most importantly, I'm very happy with how my rug turned out! Pick up and delivery could not be easier or more convenient. Thank you! read more

I came to Boston Rug to look for a rug for my new apartment. I've never shopped for a traditional rug before, and wasn't even sure exactly what I was looking for. Bahman and his team were extremely helpful in showing me different styles, and helped me determine the best size for my needs. I ended up getting a lovely rug for a great price. Staff was friendly, patient and accommodating all around. I'm also happy I got to support a local Boston/Brookline business rather than a big furniture chain. Extremely happy with my experience! read more

I was very pleased with the cleaning of my oriental rug. It was picked up and delivered promptly and the rug looked very good, especially since it had not been cleaned for quite a long time. Bahrman and Ameer were both very courteous and efficient. You can feel confident in the work of this company. read more

Boston Rug Cleaning is super responsive, very professional, timely and most importantly they do an excellent job cleaning rugs! I've worked with Bahman and his team several times now and will definitely continue to go to them going forward. You will not be disappointed! read more

Bahman is extremely responsive, professional, and takes great pride in his work. The pick up service is wonderful. Will definitely continue to use their services in the future. read more

My rug looks BRAND NEW! The company was a pleasure to work with from pick up to delivery! They saved my very unique rug that is no longer made -- could not have asked for better results - they got cat pee and drink stains off of my ivory rug and cleaned up all the pulls from my cats being naughty with their nails. I am so happy and would definitely recommend them! read more

Boston Rug Company does an excellent job cleaning area rugs. They pick up and deliver back. I have been very satisfied. Also, when I purchased an area rug from them, they delivered it and lay it in the spot I wanted it. Diana read more

Bahman and Amil were very helpful in helping us choose an 8x10 ft area rug for our living room. From showing us a handwoven rug (beautiful and tactile), to packaging it up to easily fit into the trunk of our Prius. We prepared for this to be a two weekend process, and we ended up spending 45 min. from walk-in to purchase. read more

I have had Boston Rug Cleaning do two of my rugs now. In addition to cleaning they also repaired some pulls. They were great. Always arrived on time and were very professional. read more

I've brought two rugs to be cleaned at Boston Rug. Great prices, easy to pickup and dropoff (didn't use the pickup service) and the rugs look fantastic after several years in storage. read more

I spoke to "Bob" before our rug was picked up and asked if they could deal with dog urine stains and smells and he said "yes."$514 later the rug came back with yellow stains turned orange and still smelling like urine and a handout on how to deal with pet urine. If we had been warned ahead of time I would feel differently about this, but we were not. The rug went out into the trash the same day. Bahman's comment is correct, he did send me that email. What I did not expect is that the stains would be worse when the rug came back. He has so many great reviews, I expect that he often does a great job. read more

I am REALLY HAPPY with my experience with Boston Rug. Bahman was so knowledgable helping me with my two rugs, getting them cleaned and also sleuthing out their heritage (one was inherited) and helping me with pads and getting them packed for shipping to my son. It was such a great experience. I would absolutely return. There are also a lot of beautiful rugs in the showroom...would shop at Boston Rug when it's time to add a new one. read more

Bahman and his team work miracles! While visiting my Dad I complimented on his new rugs when he explained he had them cleaned expressing "don't they look new!?"This was no easy feat given his many years of dog ownership and the rug situated under their dining table. Not long after I contacted Bahman, the pick-up, cleaning, and drop-off went wonderfully well, and have used him several times since. Bahman, you're the best! read more

They did a great job cleaning some of my old oriental rugs of various sizes. Plproces are fair and it didn't take very long. Pick up and drop off service makes the whole process easy and convenient. I recommend! read more

Great service! Prompt call back, and rug pick up and delivery. Quality of the work was great - as the rugs I sent over were long overdue for a cleaning. The most important rug looked brand new! It was an investment but worth every penny! read more

I had several old rugs that were in desperate need of cleaning. Boston Rug took care of the rugs in a timely, efficient, and reasonably priced manner. I couldn't be more pleased! read more

Quick, convenient pickup. Only downsides are the time it takes to get the rug back and that it doesn't have a newly clean smell or anything-- just the absence of the bad smells they get out of the rug, which is still great! read more

Amazing work and highly professional friendly staff. Provided same day pick up and quick delivery. Both rugs are handwoven and they obviously are experts with this type of expensive rug. Would rate higher if possible. read more

The owner, Bahman, was extremely friendly and welcoming! I didn't even know about the store until walking past it and thought it would be worth a shot going in. There were more rugs than I could even have the time to look at!! The rugs are beautiful and priced very fairly. Hard to pass up such a great experience for lower quality superstore rugs when Boston Rug Company is just around the corner. read more

The staff was incredibly kind and helpful while they helped me pick out a rug for my living room. They have a great selection at decent prices as well. read more