Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

We purchased some beautiful furniture from an estate sale, but it had a noticeable dog odor from…read morebeing in a home with pets. Since one of our children has a mild allergy to dogs, we needed the furniture professionally cleaned as soon as possible. DiTucci's Carpet & Upholstery Cleaning was able to work with our schedule and come out quickly. They did an excellent job cleaning the furniture. Highly recommend their service!

Our oversized sectional sofa, with multiple cushions, hadn't been cleaned in many years. Its…read moreoff-white/cream-colored hue was dull and greyed and adorned with several small stains. Greg ably took care of the challenging task of getting the equipment up through bushes, onto our 2nd floor balcony, and into the living room. He worked hard scrubbing all of the numerous upholstery surfaces. The end result was a wonderful vibrant white sofa that looks almost new. I liked my telephone interaction with Bob DiTucci when setting up the appointment, and we are completely satisfied with the results of Greg's upholstery renewing work.

We have Easy Clean Carpet cleaners in every time our apartment turns over and at this point they…read moreare the only service we trust. Over the many years we've been renting we've used several companies and these guys are the best. The carpets are stain free, the apartment is fresh, and the nap of the carpet looks like it's new. We are able to rent to pet owners without worrying, which greatly increases the pool of desirable and reliable tenants we can draw from. I highly recommend them and think using their service and expertise is truly money well spent.

My carpets were filthy after years of neglect, I thought the only solution was to get them ripped…read moreout and replaced before they were presentable again. Fortunately Marc came by after some initial consultation by email and was able to spend a few hours with a large machine. (I advise not being in any work from home meetings during that period of time because it's loud) After pre-treatment, he worked on each room with 12 gallon tank of clean hot water and dumped out gallons of filthy black water that used to harbor all the dirt and grime baked into the carpet. I've used Rug Doctors before but the level of clean is significantly different with the expensive machinery Marc had on hand. After he was done I felt comfortable walking around barefoot on those carpets, which is something I couldn't say beforehand at all! You really get what you pay for.

Marc was great - super responsive on scheduling. I had to switch times to a little later, and he…read moreshowed up right on the dot, did the job in the time he said he was going to do and now my carpets are sparkly clean!

Unreliable. We made a phone appointment for upholstery cleaning. They never showed. I personally…read morespoke to a man who said he was lorenzo. I guess he didn't write it down

I couldn't be happier with the outstanding service from Florez Deep Clean Upholstery Cleaning! From…read morestart to finish, the experience was professional, friendly, and exceeded all of my expectations. Years of stains, dirt, and everyday wear completely disappeared, leaving my upholstery looking fresh and brand new.The attention to detail and level of care that went into the job were truly impressive. Florez was punctual, knowledgeable, and took the time to explain the cleaning process while treating my home and furniture with the utmost respect. If you're looking for exceptional upholstery cleaning with outstanding customer service and incredible results, I highly recommend Florez Deep Clean Upholstery Cleaning.

Very Disappointed! I…read morehired New England Carpet Cleaning to clean my carpet after my dog had been sick on it. The stains were very obvious, and I pointed out each one to the technician. He arrived late, but he did communicate that he was running behind, which I appreciated. He was pleasant and seemed diligent, and he assured me he could remove the stains. He also told me that if any stains reappeared after the carpet dried, I should call the office and he would come back, "no problem." I trusted him enough that I even gave him a cash tip. Unfortunately, once the carpet completely dried, all of the stains were still clearly visible. I contacted the company the next day and immediately sent the photos they requested. The same technician then contacted me and arranged to come back Friday at 4:30 PM. I specifically asked him not to be late because I wanted him to have enough daylight to properly see the staining. He responded with a thumbs-up emoji. He never showed up at 4:30 and never called or texted to say he was running late. I called him directly and got no answer. I then called the company and was told someone would contact him. After waiting 15 minutes with no response, I called again and was told a supervisor would call me. No one did. I called two more times and eventually no one answered. Four hours later, I still had not received a single call from the technician, a supervisor, or anyone at the company. The cleaning itself was disappointing, but the customer service and complete lack of follow-through were even worse. The technician specifically told me he would come back if the stains reappeared, and when I actually needed him to do that, he didn't show up or even have the courtesy to contact me. See photos below of the stains that remain. The technician asked me to review his work, so here it is. My initial impression was that he was a nice, hardworking guy who stood behind his work. Unfortunately, I no longer feel that way. Thankfully, I paid by check and was able to stop payment. I would not recommend New England Carpet Cleaning. If you use them, make sure you inspect your carpet carefully after it has completely dried before considering the job finished.

NECC came by and picked up a small area rug for cleaning. Only one side of the rug had been walked…read moreon and needed cleaning. It was dropped off to me in the exact same condition. Nothing had been cleaned. I was shocked that they would return it to me in the same condition. It was just foot traffic -- nothing spilled. I do not recommend this company at all. They should have been embarrassed to return it to me in that condition. Wish I knew how to attach a photo.

We had three area rugs cleaned, and the gentleman who came out did a fantastic job! We were so…read moreimpressed with the quality of his work, his professionalism, and the prompt service. A big thank you to the entire team for your excellent communication, quick response, and fast turnaround. The whole experience was seamless from start to finish. Highly recommend!

I dropped my rugs off about 6 or 7 months ago. I had totally forgotten about them. They called me…read moreto see if I still wanted them. Not only did they not get rid of them, they delivered them to me in another state and took a cash payment just for the rugs. No delivery fee...nothing. The two men who delivered the rugs were so kind and nice. I highly recommend this company to everyone who needs rugs cleaned and top notch customer service!!

Back again! Rose Cleaning reorganized my bathroom closet, and this was one of those projects I knew…read moreI needed help with but did not feel like conquering on my own. I knew where everything was in the mess , but I did not have a system I could easily maintain. I rotate through a ton of skincare, body care, hair care, dental, fragrance, and other personal care products depending on my needs. Before, they were mostly sectioned-off piles. Wal (pronounced Val) sorted everything by category, placed less-used products and back stock in the back, and kept the things I reach for most in the front. The team also bought clear bins that fit the space, including sliding bins I can easily pull out and taller bins for shampoos, conditioners, and other bottles. This was especially helpful with the wire shelving in my rental. Now everything is grouped together, visible, and easy to access. I can also refine the system over time as I use it and getting ready flows now. Wal and I collaborated on what I wanted to keep and how I needed the space to function. The team also organized under my sink, where I prefer to keep only cleaning products, foot care, and toilet paper. That preference was respected. Rose's team worked with my budget, and Wal has become my ace for projects like this . I already have more spaces I'm excited to hire the team for. Thank you Rose! for giving me a practical system I can actually maintain. I absolutely recommend them for cleaning and organizing support.

I hired Rose's Cleaning to clean the carpet in the one room in the house that has carpeting. It's a…read moresmall room and they were able to fit us in last minute. Great! I spoke to Jim on the phone to book the service, and he was really friendly and helpful. He said his wife Rose would be in touch with a quote after I texted some pictures of the room. I don't know who I was texting with in the end. They quoted me $100. The two workers arrived right on time, were very polite, and did a beautiful job! However, they spoke no English and used a phone app to communicate. (You speak into the phone, they read the Portuguese that's generated, then they speak into the phone and it spits out English. Who knows how accurate it is.) I lived in a foreign country for 6 years and while I wasn't fluent, I had basic proficiency in the language... admittedly I worked in an industry where people spoke English, but for day-to-day things I was glad I could read and handle basic conversations. (This was pre-smart phone.) I'd love to hire Rose's Cleaning for their organizing service, but can't imagine how you'd do that with someone you couldn't talk to. They get good reviews for that, so maybe I'll try it. I'm skeptical but interested. If all you need is cleaning it probably doesn't matter that you can't communicate without a phone translator. Their work was beautiful and they were punctual and polite. All of that is great. I'm glad they could fit us in!

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

I spilled bright pink nail polish on an area rug and Jason did his best to get it out - it's barely…read morenoticeable now! He also cleaned the couch. He was timely and very communicative. An added bonus is that he is friendly and personable. I had two other companies "ghost" me and now I'm happy they did because I found South Boston Carpet Cleaning. Pricing was very reasonable as well. Highly recommend!

I wish all companies were this easy to work with- they were pros from beginning to end…read more When I reached out, they replied right away, managed to get me in within two weeks, came on time, did a great job and were very reasonable! Great experience and highly recommend!

Highly recommend! They did a great job cleaning off white carpets in bedrooms. Carpet looks brand…read morenew, Professional and efficient service,