I do not recommend this company. I have used them twice. The first time was fine for one small…read morerug. We just used them again for a larger project, and I am very disappointed. POOR CUSTOMER SERVICE - I called to order a rug cleaning before the deadline of a discount promotion I received by text. I spoke with someone who answered the phone, who said the head person was out but I would receive a call back. I never did. - I called back the following week. I set up a pickup date, and I mentioned the discount code I was sent via text as I am in their system. - This discount code was not honored. I failed to notice when I paid the bill because our home is under construction, and when I called back to remind their manager she denied that I was ever sent this. When I explained that I couldn't have dreamed up such a code and it was part of the reason I gave them my business again, she still refused to honor it. - When she called to let me know about setting up the delivery, her tone and her comments were accusatory "arent you reading my emails, I have tried to reach you". I apologized, but she proceeded to say "we cant store your rugs here" - again in a very accusatory tone. The email oversight was my bad, my intention was not. As anyone who has had to go through a renovation knows, details can easily get lost when you arent living in your home space. If you are looking for a company that honors their promotions and has professional customer service, go elsewhere. Boston Rug Cleaning is not your place.

I had this website bookmarked for months before finally accepting that my ancient inherited…read moreoriental rugs needed professional cleaning. My friends, my pulmonologist, my coworkers, they were all like "wait, you don't clean your rugs?!?" And I said "I vacuum them" and "I got them from my parents and they've never sent them off to a rug cleaner." Yelp reader, I was wrong. You need to have a professional actually CLEAN your rug. And so, I finally did. Boston Rug Cleaning was fantastic. Reasonable prices, rugs were done in about 2 weeks, good communication, and very pretty rugs- with no weird chemical cleaning smell. Also, it's like those ASMR videos of people cleaning filthy rugs and you're like "it was red this whole time?!" That's how I felt when the rugs came back and I unfurled them from their paper casings. The colors are so vibrant and evenly tufted. I feel like I've grown out of my family's incorrect conviction that wool rugs don't need deep cleaning - they really do! My lungs are happy! The weird smell in my house when we've been gone for a week is also gone! Anyway, it's work to move all the furniture away and roll up the rug, but definitely worth the effort (you need to sweep under there anyway, guarantee it). The company will pick up the rug but if you have a car it's not hard at all to take over yourself and save some $. They're on Rte 9 and parking was no problem- they also helped move the rugs in and out of the car. So happy with the service!

This company is horrible, they quoted you for lower price and billed you double when they finished…read morethe work, and started they had spent more time on it. Stay away..

The stain on my carpet looks much worse after their treatment (see attached before and after photos…read more-- yes, the bad one is the after...) They refused to refund my payment. They don't have expertise in rug cleaning - the reason I hired them instead of doing it myself was because I didn't know how to clean my delicate wool rug without damaging the fibers. Turns out they don't either. It's harder to see in the photos, but they destroyed the fibers in an area much larger than the original stain. I should've known it would be trouble when they came back a second time telling me that they picked up a cleaner that "Home Depot recommended." I told them all I wanted was a refund (I could've threatened them with small claims for destroying my rug.) They refused, so here we are. 1 Star.

Rami and his team were the BEST!! They saved me $$$$$$$$. They were on time !! I was able to get…read moresane day service. He made my 20 yr old wall to wall carpet look new again!! I suggest Green Carpet Cleaning for a fair price bur Superior job

They didn't go behind/under any furnitures, the whole thing took 15 minutes and they only accepted…read morecash. Absolute scam and a waste of $150.

I hired K-A to clean my 2 sofas and 6 dining chairs. They came quickly and did a great job…read more When they saw the mess my kids had made of the dining chairs, they were hesitant to clean them because they weren't sure they could do a good job. I asked them to give it the best shot they could and they ended up doing a great job. Two thumbs up to K-A! I'll hire them again.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

Didn't want to leave a bad review but after attempting to contact the owner of this company I felt…read morepeople should know what to expect and maybe the owner will see what I wanted to talk to him about. I had a 12 - 2 hour time frame and he got here at 5:20pm. Michael did a good job on my carpet but they were left very wet. Took almost 24 hours to dry and I had fans on the carpet. I had him clean my ottoman because I spilled some water on it and it left a water stain. He did tell me that it might not come up. That water stain came up but he left other water stains and black marks all over my ottoman. When I texted him about the black spots shortly after he left he responded w a rude defensive answer telling me that he didn't leave the black marks and told me it was a stained ottoman to start with. I told him it was not a stained ottoman. Since then no one will respond to my texts or messages. Horrible customer service and expect a late arrival as others have mentioned. If someone just got back to me and fixed my ottoman this review would not be here.

Awesome. I saw the…read moredeal on Groupon, and like all smart Groupon-aholics, I checked Yelp first (hint, hint for anyone who does not do that first because you should NOT be sucked into a great deal unless you read the reviews first) and saw all of the great reviews. I was moving and needed to get the carpets cleaned, so I bought the deal and called. They were very nice, especially when I said "yes, I'd love to have it done on the 31st, like everyone else!". I added a flight of stairs for $49 as well. Received a call the day before (yesterday) giving me a two-hour window, and today, the nice guy (whose name I don't remember, sorry) called to ask if he could come a bit early? EARLY? Um, sure. Quickly got everything into a couple of rooms without carpet, gave the dog some toys, and the three rooms AND the stairs were cleaned in no time. Really, I couldn't believe it when he said he was finished, and the carpets looked GREAT. My goal is to not have carpet in the future, but if I do, I would definitely call these guys again, Groupon or not. Tips for good Yelpers: vacuum first (they are there to clean the carpets, not vacuum them for you), give your nice cleaner some water on the way out and a tip. And a "thank you". And call Beckwith!!

Had an awesome experience with Super Steamers. They were easy to schedule and really flexible with…read moreaccommodating my work-from-home needs. Very communicative leading up to the appointment and came right on time. Stenio was really courteous and thorough, and did a great job. An aside: I was worried I'd have to try and move all the furniture myself, but he managed to do it and didn't even need me! Everything looks much better (both my rugs and my upholstered furniture) and I felt like the price was reasonable. Also, the quote I received ahead of time ended up being spot on to the actual cost. I'd had carpet cleaners come before and try to throw on all sorts of extra fees at the last minute, so that was a really welcome change! Definitely would use Super Steamers again.

These guys responded quickly, had competitive rates, and were very professional. They showed up on…read moretime, were respectful of my apartment, and were very thorough. My couch hasn't looked this good since I bought it! Would recommend to family and friends. Very pleased with their service and will likely use again.

Bruno and John showed up on time, worked long and hard, and left my carpet looking great. It hadn't…read morebeen cleaned in years. I considered replacing but thought I'd have a professional strength cleaning done first. I'm glad I did. I'll add photos after posting. Kevin

Really good cleaning job- our rugs look almost new - very nice techs too. Aces all around!read more

These ladies were very professional, and very polite. The…read morecleaning was very efficient and thorough. I would greatly recommend this company to my friends and family!

Highly recommend this cleaning service! The day before…read moreThanksgiving we had a different cleaning company no call/no show and leave us in a bind. We found Dimas' company here on Yelp and within moments of our inquiry they replied with availability and rates. They were able to come same day, just a few hours later! Dimas and his partner arrived a few minutes ahead of schedule to get a lay of the land and got started promptly at 1. For a two hour clean they got right to work and finished exactly at 3PM. I was shocked at how efficiently they worked. We were so impressed with the job they did and even the small touches like making our tissue box look like a little flower and making even the toilet paper look cute. We plan to book them again soon and often!