Sorry for the length in advance but I wanted to give a detailed review of my outstanding experience with Archibald's. After shopping all over Spokane for a new rig, I was becoming extremely discouraged and disappointed in my local dealerships. I hopped on Autotrader and expanded my search out to a couple hundred miles and that is where I came upon a truck I fell in love with that Archibald's had for sale. They had amazing reviews on FaceBook and Google so I figured I would give them a try. I contacted the dealership (on Thanksgiving of 2016) about the availability and Jarod quickly responded as soon as they opened the next day. Jarod and I had a lengthy e-mail/ phone conversation about the details of the truck, my current truck I was trading in, and we hammered out the specifics of a deal. The experience could not have been easier! I even had a great conversation over the phone with Danny, the owner of Archibald's. Danny explained a little about the dealership, how they did business, and the particulars of my deal. He was honest, informative, and was great to talk to. I set up a time with Jarod and made the 150 mile trek to Kennewick at the end of the week. When I arrived at the dealership, Jarod had my future truck pulled up front so it would be easy to look over. The truck was all that was advertised and more! We went for a quick test drive where Jarod allowed me to take the truck through my list of tests in which it passed with flying colors. We went back to the dealership where Jarod got my trade checked in and my new truck ready (with a full tank of gas), all while I watched the Seahawks game as I waited to sign paperwork. Signing the paperwork was a breeze and I give the business manager Bruce all of the credit for that. He was prepared and was quick to get me out the door with my new truck since I had to be back in Spokane that evening for work. My wife could not join me on my trip to get the truck so Archibald's accommodated me and let me take her part of the paperwork home to Spokane for her to sign. I thanked everyone and was on my way home. Quick and painless! I even forgot the spare set of keys to my new truck there as I was waiting which Jarod quickly mailed out to me the next day! The previous couple of rigs I had bought, I had been burned in the transaction by dealerships so I was somewhat weary of trying the dealership route again. Archibald's staff went over and beyond to make me feel comfortable and to get me a good deal on my new truck. A big thanks to the staff at Archibald's, Jarod in particular, for the great experience in buying a vehicle. I would highly recommend their dealership and I will be looking at their inventory first when it comes time to buy another car for my family. Thanks again! Chad read more

Shoutout to Eddie and Johnny! We came in 1/2 hour before closing time and started browsing after having a bad experience at another dealership. Eddie was out to help us quickly and patiently answered all of our questions. He never rushed us and let us test drive a couple of cars that we liked. Once we decided to pull the trigger on a vehicle he was with us until the end of the process. This means he did not go home until after 9pm on a Wednesday! He ensured we were comfortable and communicated with all the way through the process. He's even been responsive a couple days later when I had questions. I could not have asked for a better sales person to help us find a new rig. Their finance guy provided the same top level service! I was approved through a different finance company and instead of just rolling with my pre-approval he did some work and found us a MUCH better rate and terms that helped us afford the vehicle we wanted. He answered all of our questions and ensured we were comfortable with everything! Through the whole process we were never pressured, and always made to feel important and we felt like our business mattered to them. We can't forget Wyatt-He checked out our trade in and ensured we were offered a VERY fair price. To the whole team- THANK YOU! We love our Evoque and I will start with Archibald's for all of my future vehicle purchases! read more

I recently (yesterday...lol) bought a vehicle from Archibald's. It was an absolutely refreshing experience. I initiated the conversation via the website, by inquiring about a vehicle I was interested in. It was after hours when I sent it. Right away the next morning I received an email and then a phone call from Jared. I explained what had happened with my last purchase (5 months ago) from a different dealership in the area, and the reason from my looking for a replacement. Jared listened, without judging or bad mouthing a competitor. He asked me exactly what I was needing, about the car I would be trading and how I wanted to proceed. Once that was ironed out (about 50 minutes later) he called me back and we had a deal. Now I layed the big bomb on him. I was pretty much town bound....I couldn't get to far from home and the dealership was 75 miles away. He said "let me see what I can do". 10 minutes later he called back and said "how about I drive your new car down to you, then drive your trade in back? We'll just do the paperwork there". That is exactly what we did. I would highly recommend this dealership to everyone I know. They go above and beyond for their customers and there is no reason to question their integrity. Hats off to Jared my salesman and Bruce the man behind of expert paperwork. Terry D. Ritzville, WA read more

I asked everyone what dealerships to go to and avoid. Everywhere in town had very mixed reviews or nothing good to say. But I still couldn't image what a great place it was. Everyone was so nice and welcoming and did not pressure you at all. And phenomenal prices. They even stayed late when I had to leave and then come back later to make sure I finished buying my car. I think the aspect of the dealership that impressed me the most was my salesperson, Isabell. She was beyond amazing. This was my first time at a dealership and I was so noticeably nervous but her kindness, warmth and overall her people skills were able to make me feel so much more comfortable. I was having issues with the bank giving me payments but she relentlessly pushed for figuring out a solution that I was able to do. I also found out she was a new employee, which was so impressive cause I couldn't tell at all and she was literally so helpful and accomadating. I literally couldn't find a better salesperson. I left archibalds feeling so positive and happy with the car I got. My dad works some on cars and did a thorough inspection and he 100% approved. It's honestly a perfect car. In the future, I will 100% recommend not only archibalds, but working with Isabell. read more

After searching to find the best value, customer service, and of course price. I concluded that the best deal would be driving out of state and was set to do so. I stumbled on Archibald's because a friend of mine suggested them but I truly believed that I would not be approved in a high end dealership like Archibald's due to being a first time buyer as well as wanting a costly vehicle. I was told that no bank was willing to lend a first time buyer with no previous loan anywhere close to what I was asking due to risk management and was quickly turned down as expected. After just 24-28 hours Hector called me with the best news, His nonstop perseverance to assist my family was met with success! I couldn't be more happier with his hospitality and desire to help my family of 6 as we had a older Honda Pilot on the verge of catastrophe and ready to be retired. In sum, I am very happy with the results and would suggest to go there before anywhere else. Their expertise and experience with customers is over the top and their desire to find the perfect car for your needs is unmatched. My family's life was surely changed forever and will never have to worry about a reliable car again! My wife thanks a million times more than me haha. read more

We recently had to replace a totaled vehicle on short notice and scoured the web from many sources for just the right replacement. Archibald's, Inc had just what I was looking for, and at a price and milage count lower than what I could find elsewhere. After submitting a request for more information online I got a call from Miguel right away. Because the dealership is 4 hours away, Miguel did a video tour and test drive of the car for me over the phone. Deciding it was worth the trip, We went out there and bought the car. Miguel even offered to have somebody their before their regular hours if needed. Selecting the financing and completing the buying process was painless and professional thanks to the business manager Bruce. The car made the long trip home without issue, so far so good. We are very pleased. Having purchased two other vehicles elsewhere I can say this was a better experience. I'll update this review if there are any developments. read more

Zach was great. I was just testing the waters on kbb to see what kind of instant cash offers I would get. Needless to say they were EXTREMELY low offers. Archibald's reached out to me and they actually asked me what I wanted!! I told them thinking yeah no way will they accept the asking price. To my surprise they asked me to come asap and if it was what I said it was we would have a deal. They sent me to a shop, not theirs, to have it checked out. My car was in perfect condition, just like I said. They had a check already waiting and the paperwork to sign when I went back. They even gave me a ride home. This experience was hands down the most simple transaction ever. I honestly didn't expect to get what I asked for. Archibald's was so transparent I didn't feel stressed out at all. Literally the best experience selling a car!! read more

Hands down the best car buying experiences I have ever had. I have purchased several vehicles from Archibald's and will only buy my vehicles from them. I used to hate trying to look for a new vehicle; the sales people are pushy and they run their game of "let me talk to my manager" etc. Never been the case with Archibald's. This business is top notch. The sales people are laid back, never pushy, and are truly there to serve you. The inventory is great, the pricing is low enough you don't feel the need to negotiate, and when you are there it feels like you are with family. The entire experience from start to finish is smooth and pleasant, every time. If they don't have what you are looking for they can probably get it for you. I honestly never thought I would ever enjoy a car buying experience but I do at Archibald's. read more

I was attracted to a vehicle from their website. Johnny, my salesman, promptly answered my email request and help set up a test drive. I live about 90 miles from the dealership but the price was worth the trip. He was very genuine and knowledgeable. No pressure, which was great for me. We worked the price down and he gave me a fair trade value for my older vehicle. In-house financing was great and I was able to get a very low rate. I don't buy a lot of cars so I am not real experienced in dealing with dealerships. I can honestly say that this was the best car buying experience I have had. The vehicle I was looking at didn't have floor mats. Johnny ran home and gave me his own-great condition and totally unexpected. These guys have my business in the future! read more

Where to begin!!! Bought a car today, from Archibald's. And needless to say...it was one of my best "customer service" experiences yet. John was such a professional sales men, and was really interested in helping us find the perfect one! We found just what we were looking for on the very nice sized lot, and found the perfect compact SUV! It's the perfect size and such a great car for my future mom self!! We got the best help from beginning to end. John explained so much to where I would understand everything I was purchasing from start to finish. Everyone inside is so friendly as well!! Such a family atmosphere. I encourage anyone to consider shopping with the archibalds, and enjoy every mile archibald style. read more

We spent the prior week shopping for a car. The level of misinformation from a variety of new car dealerships we visited was frustrating. We finally narrowed our choices to 2 similar cars, one at the Lexus dealer north of Seattle and the other at Archibalds in Kennewick. The Lexus dealer was friendly but politely let me know I really did not understand car values. When I called Archibalds, we agreed to a price on the phone and the car was even nicer than he stated when we arrived. The final price was as we agreed. Both the price and the car were excellent. I seldom even take the time to leave reviews, but this place really impressed me. Sincerely Jim Cadwell La Grande, Oregon read more

I had a wonderful experience at Archibald's! I had AMAZING customer service by Miguel & Bruce and an outstanding experience in purchasing my car here! I would highly recommend anyone looking to purchase a car to look no further than Archibald's! You will not be disappointed in how easy the process is and the service you receive. Miguel & Bruce worked very hard for me to get the car I wanted and delivered the car to my home! Couldn't have asked for more, they went above & beyond; just wish more dealerships could be like Archibald's. Reasonable pricing, helpful staff and great variety of cars to choose from; go to Archibald's for your next car. THANK YOU Archibald's for helping me out! read more

Hubby and I called Archibald's on our way from out of town to see if a vehicle we wanted to look at was still available and Johnny said it was. Johnny had the rig running and completely warmed up and thawed when we arrived (not really knowing if we truly coming or not, or just a couple yanking his chain!) as It was snowing and very cold when we got into town. He was personable, up front, and seemed to genuinely care about getting us the best deal/trade in and making the whole process seem effortless. The rest of the staff was amazing as well, very friendly and made us feel right at home. And to top it off, they had the Seahawks game on and of course they won! : ) read more

I just want to take a minute to rate my experience at Archibalds. As you can see I gave it a 5 stars. This was a very smooth process from beginning to end. I would like to give high praise to my sales man Luis Valencia. Not only he was extremely helpful and genuine but also a professional. His approach was very quite relaxed and there was no pressure from him at all. After about 2 weeks of thinking about purchasing the vehicle that I really wanted At Archibald's. I I knew it was a deal that I needed to make things work for me. Luis made it an easy purchase by communicating through via email or text. Thank you for your patience Luis! Gael A. read more

I am not a fan of car shopping. I do a ton of on line research before even going to a car lot. I narrowed down what I wanted and checked out a few vehicles. Archibald's responded to all my emails and patiently answered my questions. No pressure at all from them which was a pleasant change of pace. The price for the vehicle was very fair. They had the best price around town and trust me I did my homework. I have been driving the vehicle for about a month now and have no regrets. I got a good vehicle for what I was needing. I will work with them again in the future. I will send anyone who asks me in their direction. Thank You. read more

I just wanted to take a moment and write about my customer service experience with Archibalds This was by far the easiest and most hassle free car purchase I've ever been part of. We called them and let them know the used vehicle we were searching for. After about 2 weeks they called us back. We agreed upon a price and in less than a month we were driving exactly what we wanted. It was by far the easiest car transaction EVER. Everything was transparent. They were honest about their commissions, I was honest about what we wanted to pay, and it was perfect. I can't recommend them enough. read more

My husband and I went to Archibald's recently to take a look at a specific car. Before we got there, we were prepping each other on "going to a car dealership". Once we drove on to the lot, and was approached by Johnny, it was a whole different experience than we've had before on other lots. We felt at ease. We didn't feel pressured at all. When we started talking numbers, is when we thought the unpleasant back and forth negotiations would begin, which did not happen. We got a fair price on our trade and an awesome deal on a car we love! This place is top notch! Thank you!! read more

The owners and sales staff at Archibald's are quality people who will speak straight and give you a fair price with a clear explanation of costs. My family has purchased cars from Danny Archibald for over 25 years because Danny's relational approach to the service after the sale is superior to anyone around. He is a friend and adviser. He has helped us with warranty disputes, detailed our cars for free once a year, gotten us good deals from other vendors (e.g. body shops) ... it's a nice long list of how friends take care of each other. Five stars aren't enough. read more

We recently were looking to buy an SUV and our daughter was looking to buy a car. Together we went to Archibald's -- and walked out buying 2 cars! Jordon helped us with both, and he was great! He helped us, answered our questions and showed us even the small things about each car. As we each drove away with our new cars, we felt great about our purchases. Why buy from anyone else when you know you are going to be treated well, given a good price and have a strong inventory to choose from. Thanks Jordon, thanks Archibald's -- read more