Horrible customer service. I complained to corporate. No response yet. Unless corporate responds, I'll never go another Arby's. Even if corporate responds, unless the employee who treated me badly apologizes personally, I will never go to that particular Arby's again.
I wanted to report the initial rudeness by responding to the survey that normally appears on the back of a receipt. There was no receipt in the bag. So I went back around to the window to get one. The clerk said I could not get one and to get out of his line. I asked for the website for comments, and he told me to get out of line again. I did.
I parked and knocked on the door. The clerk walked over to me, holding a phone, and then turned and walked away. I returned to my car and searched the Internet for Arby's corporate complaint line. While I was doing this, a police officer approached me and informed me that the clerk had called the cops on me. I explained what happened, and the officer was genuinely surprised that the clerk would not give me a receipt and instead called the cops.
He offered to go inside and get my receipt. He came back with a receipt (not mine). When I pointed out that it was not mine, he told me that he knew it wasn't, but that it had the store number on it so that I could complain. Nice gesture by the officer.
He then informed me that the clerk said that I had to leave the parking lot and never return. That is his right--unless corporate overrides him. I thanked the officer and complied.
I only wrote this review because Arby's has not yet contacted me. It has been four days. Otherwise, I would have considered the matter settled and moved on. Since the have as yet not replied, this review is now permanent. I will update the review if corporate ever does respond, but the review (and the one star) will remain forever. read more