I always come to this store. The staff is always friendly, the food is delicious, and the store is clean. I've been here so many times and every time everything is perfect. I highly recommend it. read more

Just visited the rome hilliard location for lunch ordered 2 burgers 1 without onions when i open the burger without onion they was on the burger along with about 8 strands of black hair called to addres the issue was greeted by a kid that jus kept on saying ummm had no intention of making this right wont spend my money here again management needs to be better about quality control and customer service!! read more

Fantastic! 3 of the big Cheeseburgers an Cajun Fries. YES so good and good people on staff They have open boxes of shelled peanuts ! Help yourself Wonderful!!!!!! read more

Five Guys - So good Classic Cheeseburger w all ! Wounderful - Burgers Near Me - Columbus, Ohio

They were not storing the pre cooked burgers in any kind of vessel. They were dry and setting on the spatula. Maybe getting warming storage box for pre cooked burgers. For some reason it is steal taking forever. read more

The guy with a finger splint knows ASL finger spelling!! We went there yesterday (2-28) for dinner and it was pleasure to see him very friendly and he knew finger spelling! Thank you for the pleasant evening! read more

Shatttt Five Guys are expensive lmaooo. I ordered a little cheeseburger (i.e., 1 patty) ($7.29) w/ a little fry ($3.99), & a regular drink ($2.59). Total $14.06... I remember when they were cheaper. Pros: I mean the burger is good I cant complain about the food. They give you a butt load of fries so that's dope. Cons: this Alacarte business is ridiculous lol! No Peanuts either booooo lol. I like Five Guys but I dine with them every Blue Moon! read more

Five Guys - Little Cheeseburger w Little Fries - Burgers Near Me - Columbus, Ohio

First time there and we were not asked if we wanted anything on our burgers. We did not see the options and the woman did not ask if we wanted toppings. We thought they came with toppings- why didn't she ask? Obviously we didn't know. read more

I figured the order would be easy since placed ahead of time. Wrong. You have to have wait "3 minutes" ( but actually 6-7). Once fries are ready, we must reload the basket when there are ZERO other customers in the restaurant instead of packaging the fries so I can leave. Then, they looked around to see who was waiting for an order although I was the only one there and already checked in to let them know I was there for the order. I get the food is desired hot, but don't screw around and give your customers the food when it's quoted not at your leisure. read more

They had cold fries left and the cook came up to me to let me know it would be a little bit of a wait for fresh fries. I appreciated the gesture. Food is always good but the customer service (in my experience) is even better. FYI: they don't carry malted milk anymore so ask before you add it to your order. It's still in the system and new cashiers aren't aware of that. read more

Quick and Effie service. Delicious burger. All in all good experience. First time at this location and loved the vibe of the place

Although it's pricey it's worth it for the quality of the food ! Also the staff is beyond amazing especially Jen/Jennifer she was so kind & professional ! read more

Food is delicious and fresh. My grandma who doesn't eat much loves this place :) Pricing is always my deterrent here though. read more

Good food, ok service, TERRIBLE TERRIBLE PRICES First time hitting up this Five Guys location but I have been getting burgers at locations all over the country (mostly So Cal). Food tastes about the same as every other location as it should. The food is always good at any Five Guys. Service was not great. Guys. Behind the register yelling at every one including customers. I would say it borders on slightly rude which is never what you want from anyone let along customer service. Lastly the cost was outrageous. I have never paid over $5 and change for a burger from most Five Guys but this place is charging you over $9 for the same burger. Doesn't even makes sense. Over priced fast food. You might as well go sit down at any of the other spots on the same road and pay the same amount for a burger. I lived in California and you can say what you want, but I never came close to paying $9 for a burger from Five Guys. IT'S A COMPLETE RIPOFF. Definitely not worth the money at that point. How more people haven't called them out on here (I saw 2 similar reviews) is beyond me. read more

I ordered my food on-line and unfortunately, it didn't process in their system. The manager took the initiative to apologize, address the situation and my order was ready in 5 min. The burger and fries were EXCELLENT as usual - I'll definitely be back to 5 Guys in Hilliard! read more

This was one of the better Five Guys experiences I've had, the burger was fantastic, I just wish the cheese was melted and not cold on the patty. The fresh cut fries from Washington were so good that I couldn't stop eating them. The manager, Winter, was the most passionate manager I've ever encountered in casual fast food, he was funny and checked on everyone in the restaurant to make sure they were taken care of. I will recommend this place to everyone. read more

Five Guys - The double bacon cheeseburger all the way minus mushrooms-beyond delicious. - Burgers Near Me - Columbus, Ohio

Now this is the first time I've been to this establishment in like 4 years I believe but after coming back from a haircut I deicide to get a burger and a drink and it was a little pricey but my oh my was the burger good, it was greasy, had the right amount of cheese, lettuce, onion etc. it was a amazing burger and they'll plan to see me back soon read more

Five Guys - Burgers Near Me - Columbus, Ohio

5.0 Stars Location Overview: This chain can be located on Hilliard-Rome Rd in the same shopping plaza as Panera Bread. Always smells fantastic and clean. Customer Service: The customer service here is always on point. No issues with staff getting orders correct and askin if I need anything else. Quality/Quantity: The quality of the food is soooo good. Fresh and tasty, I truly love this franchise. The quantity is of course more than enough and if I did not have to watch my diet I would live in the fries. Side Notes: A must for cheesy burger goodness. read more

Very professional staff, kindly helped solve an issue, easily the best Five Guys in the area.

This place was WONDERFUL. Very clean, fast service, good prices, employees were clean in appearance, couldn't ask for a better place to eat. Good music playing and not to loud. I HIGHLY RECOMMEND THIS FIVE GUYS BURGERS AND FRIES. Can't wait to come back!!! read more

Curbside pick up was efficient. Food is always great, they forgot my peanuts but that won't stop me from going back! Love Five Guys!!

But only 4 Guys Workin..... Great job Guys! Fast-Deeelliicciiooous- AlwaysToo Many Perfectly Done Fries. Best Burger. Got cheeseburger all the way. Perfect. Thanks Again 5 (4) Guys Just read a review for not having "vegge" Burgers. That's liking going to a Chinese Restaurant and asking for a Hot Dog..... This is the Best Burgers-By Far!!!!!!!! Juicey-Not Over Cooked. Good Job 5 Guys!!!!!! read more

Love this place. Now I will admit with everyone else, the burgers are a bit high in price. The one thing I didn't like as a topping is the jalapeño peppers from here. They taste a bit strange to me. That's why I put my own on it when I get home. Not a fan of those fries they serve. I love how much they give, but the season they use on it is not great in my opinion. read more

Not a fan. They don't serve veggie burgers, but instead will sell you a "veggie sandwich" consisting of a bun with toppings. Ugh. I wasn't impressed by the fries either. read more

I've heard good things about Five Guys for years now, so I finally decided to go after a coworker had it and it smelled delicious. I went and got one of the smaller burgers, a hot dog & small fry. Service was quick & friendly. There were only 2 other guys in there at 1:45p, which I thought was a little strange for lunch time. The hot dog was good, nothing fancy, but it's a solid dog. I got a bacon cheeseburger w/ sauteed onions, mushrooms & A-1. Maybe my expectations were too high, but it was also just ok. The fries were fantastic though, and a small order is plenty!! There's no shortage of places to get a good burger in Columbus, and I don't think Five Guys would crack the top 20. I just don't see myself going back if there are other options available. read more

Amazed: people like these fries? I think they are disgusting and awful. Fast food places with good fries? McD's and Steak and Shake have the locked-down. Five Guys are wretched. My opinion. And, good restaurants in Cbus offer some amazing fries. Burgers: another story. Love. Feel like a large, solid, immovable object has been installed in my gut after eating, but love. Must go with beer. Always eat with beer. I give my dogs a nibble of the burger and a sip of beer when I bring home Five Guys to maintain equilibrium in the known universe and to further stabilize the human-canine peace accords. The teenagers at this place seem like the a-holes I went to high school with, but I pay and they sling the hash fast, and wish me well in. Hearty fashion. Carry on, high-school a-hole burger boys, carry on. Great soda machines, seriously! You can mix and match just by pushing a button. Stoned people must marvel at the delights that magic machine brings forth. read more

This is THE place to go if you like fries. It's one of those places that specialize in one thing and do it really well. Their fries are some of the best around. It's the kind that actually tastes like potatoes. The kind they call fresh cut (though I'm sure it wasn't just cut when you ordered it). The fries are delicious and when you order some, they bury you under a pile of them. They literally hand you a paper bag half full of them. The burgers are big, messy, and there's a ton of choices for toppings. It's definitely a good place to go if you like the kind of burger that you can't eat with your hands. But there's really nothing special about the burgers. It's just like what I would make at home. No flame broiled taste, no special beef, no anything to set it apart from every other hamburger out there. And personally I like to eat my hamburger with my hands. If I have to eat it in pieces or with a fork and knife, that's not a hamburger, that's a pile of ground beef and a bunch of other stuff. When it's like that you can't taste everything together. It ends up not a hamburger with this topping and that topping, it's a bite of this topping, then a bite of that topping, then a bite of just beef. It kind of defeats the purpose of putting toppings on your hamburger. The decor here is kind of like a ghetto mall food court: tiles on every wall and floor surface, and cheap tables and chairs you can barely fit your fat ass into. What is kind of cool about it is that you get a tray of peanuts in the shell when you go in. It gives you something to do while you wait for your food. It's pointless and I think just a gimmick to emphasize that they use the non-artery clogging peanut oil (which I think is the law now anyway). But it's at least something different. This place is a little bit pricey but you get a huge amount of food. It's not a place I would frequent but definitely my go-to place when I want some fries and a few extra pounds of fat hanging over my belt. read more

I have enjoyed five guys ever since they came to Columbus! You will get a lot of food for your dollar and it's always fresh. Yes it's greasy and unhealthy, but with moderation who cares?! I don't go there all that often anymore but what I can say is be prepared because once you bite into their burgers you won't want to stop! The meat comes in fresh not frozen and they ball the patties up and make them fresh. The potatoes are brought in fresh and sliced all at the restaurant. Kudos! read more

If you've ever been to Five Guys, this will hold no surprises. If you've never been to a Five Guys, this is as good an introduction as any - featuring 10,000 fries in a "small" order, made to order burgers or hot dogs with your choice of toppings and free peanuts while you wait, it's an incredibly successful and tasty joint that has finally started to expand into Ohio. And if you want to really blow your mind? You can add a hamburger patty (or two) to anything on the menu....including the grilled cheese sandwich. read more

Can I brag on the staff? I walked in and was pleasantly greater by Josie. Unbeknownst to her, I'm having the worst evening ever and this gem says "hi" in the most chipper five guys staff voice but it was genuine. She took my order and it was right. I wasn't rushed or hurried along. I got to read the menu and really choose what I wanted. Then she says "what else for you beautiful!"And boom let their be water works. Be for walking in I was in my feelings about otherness and her kindness and genuine pleasantness was so unsettling and necessary for me in this moment. I just wanna say thanks for making me feel better and taking my order. I'm sure your colleagues do a great job also but you ms. Josie are appreciated. Keep up the positive attitude and great job. Btw my burger was good. I love a good bacon cheese burger To cheer me up. read more

Don't bother ordering online. When you get there you still have to get in line and wait for your food. What's the point of putting credit card information online (risking identity thief) if at the store you have to show it again. read more

I love their burgers! So good. When we went, there certainly wasn't 5 guys working, but the few workers present were all very friendly and professional. read more

I went based on a recommendation after seeing the place for years. I was less than impressed. First problem is for a fast food counter type restaurant it is grossly overpriced. The bacon cheeseburger I ordered was $8 by itself,it was a decent burger but an $8 stand alone burger it was not. I feel like if I had got a small fry and the burger for $8 It would have been more on point with price. Second my wife and I ordered two burgers one regular fry that we split and two drinks and our total was over $25 for the entire order that is way out of line with the type of food I received. The fries are fresh cut thick fries and for a regular it is 3.50 they aren't stingy with them but that's probably because half of them aren't worth eating. Fries are supposed to be crispy and golden brown,their version is dark brown to burnt and it tastes like oil soaked potato mush. A fountain drink was 2.50 and for a place you have to pour it yourself and clear your own table and the size of the cup that is ridiculous. Over all it had good potential but it missed the mark on a lot of fronts. I don't believe I will go back but if you're the type that likes greasy spoon burgers and fries and doesn't mind overpaying for them you might give it a shot. read more

I forgot how expensive they are and the prices seem to have gone up recently. We can't get them as often as we like but I stopped in today to grab it for dinner. A little greasy but it hit the spot for my burger and fry craving! read more

Some of the best burgers I have seen around here, and the cook the fries fresh to order to ensure freshness! Staff was very friendly, and everything was made perfectly! read more

$27.00 for 3 average hamburgers, 1 small order of fries and 3 soft drinks. I nearly froze to death in there and I won't be back. Just not worth it. read more

Service was very good, but I can't see the hype in this place at all. I make better more gormet burgers at home and when you go to a place called five guys burgers and fries your expecting more then one cheese option, different bun options something, lol. I mean seriously the meat has no flavor, the bun is a standard cheapo bun you buy from the grocery store, and it cost well over 5 bucks for this less then average burger. I can say the fries are amazing and I love that they have vinigar, but for two people to walk in n get two single patty burgers, a frie, and 1 drink for a whopping 18 bucks!!!! Heck to the No people this is not my idea of a great place to eat. read more

Good burger for the buck. And love the peanuts but at the end it is burger from ground beef not Kobe or anything.

I love there burgers , I love there fries with seasoning I can eat it everyday except for the calories .. But it's delicious everyone should try a burger from five guys read more

We went to Five Guys on a Saturday night when Thurman's had a 50 minute wait just on carry out.. There was a large family who ordered in front of us, which was fine, but apparently the cashier wasn't too happy. He was very short, borderline rude, but everyone has bad days I guess! While waiting on our order, the cashier started cleaning tables but decided to drag each metal chair he moved across the floor. Couldn't get out of their fast enough - got home and the order was wrong. Little disappointed obviously, the burgers are a step above fast food but the service left quite a bit to be desired (another customer returned his burger while we were waiting, too) - Johnnies down the road blows this burger joint out of the water & the 50-minute wait at Thurman's isn't looking too bad now. read more

The one time I try them and I order a little burger to go. Get home...no grilled onion or grilled mushrooms on my burger. I hate that.