I love Chick-fil-A and come to many locations all over. I have to say this location is the worst I've experienced. I put in a mobile order for 2 Cobb salads. The drive thru has no markings for mobile puck up or order. They told me to pull up to the corner of the building to pick up. Someone else was parked there so we sat and sat. Then a kid came out asking why we parked there explained why, so he had us pull up and park closer to the building. After another 5 minutes another kid asks us why we are parked here. Clearly the sign says Meal Delivery Zone. We gave him our name and he acted confused and went inside. People are cussing and tearing out the lines to leave because food seems to not be coming out. A girl finally comes out rushing and apologizing. After sitting almost a half hour they put my order in and filled it. Somehow they didn't see it. Mad house at this location. *Rome Hilliard Rd by Walmart location in Rome Hilliard Ohio read more

I am deaf and I didn't want to go into the store. They usually have service people standing outside taking orders but I'm guessing it was too early. I bypassed the drive up since I don't voice. I got to the window and showed what I wanted to order from my phone. The young man was very pleasant and patient. I was told the coffee wasn't ready but they had one sitting on the counter. I asked if I could have that one and he informed me it didn't have the type of cream I asked for. And that I would have to wait for a new pot to be made. (Coffee pot takes 8 minutes from start to finish) I told him I would like that coffee instead of waiting. He was nice enough to give me it. So thank you guys for your patience with me at the window. You made me feel like a valued Deaf customer and did not push me away. read more

I love Chick-fil-A's original styled chicken sandwich. I think it's the pickles and the way they cook and flavor their chicken that makes it awesome! Recently I went to this location and all if my food came out super fresh and quick. They even asked me if I wanted a pup cup for free. I had no idea they offer whipped cream pup cups and my dog got to enjoy a nice little early holiday treat. I know it's not cheap, but when I want to treat myself with a fast food meal this will be the place! read more

This location sure is a busy one! This did not effect the quality or service at all. The food came out perfectly prepared and all of the employees were friendly and helpful. I believe this is going to be our new go to location since we have just moved here. read more

Well let me start off with my samich was atleast a 5/10. The fries were excellent and the shake was amazing. Also server did not say anything polite at all. Cheese COLD but honestly was not expecting too much from them they were really busy but honesty hurts. read more

This is pretty much like other Chick-fil-A. I felt service was a little slow inside. I'm not sure if they normally are not that busy or it was shift changes or what. Everyone was nice, but getting someone's attention when you need refills or sauces took awhile. I feel like the grilled chicken quality is just getting worse every time I eat here. It was fine, but nothing like it used to be. Fries are amazing like always. Overall a good, quick stop. read more

Ordered from drive thru for family at least 3 times over the last 4 weeks and as busy as they always are the service was fast, orders were always correct and food was great! I have come here for years and never had a bad experience. read more

Stopped in while driving through the area. This Chick fil a is still closed for dine in. But they do have three options for picking up your order: drive thru, curbside and inside pick up. We opted to pick up our order inside so we could use the restroom. By the time we got out of the restroom, our order was ready and waiting. My daughter and I had a salad and my husband had a nugget meal. My salad was very large and fresh. Super tasty. Nice job. My husband and daughter both enjoyed their meals also. Fast, friendly and bathrooms open to use. Great pit stop. read more

Chick-fil-A - Busy drive thru - Fast Food Near Me - Hilliard, Ohio

See all

Their service is always great and the employees are very kind. The only real reason to put 4 stars instead of 5 is the drive thru is set up so you have to drive around the whole building before you can get in line. The food is always a good temperature and the wait isn't very long. However, one morning I arrived for breakfast 10 minutes before they opened so I waited at the end of the drive thru entrance before driving in. When it was opening time, someone had cut through the gap and skipped me in line. That is not the chick fil a way and I am hoping someone let him know that chick fil a serves everyone in a timely fashion so there is no need to maneuver in front of the one other guest there at 6:30 am. read more

Door dashed from this place today! The food was fresh and really good. Everything tasted great! Good sandwiches, mac and soda! If ever I am needing a fast meal I will definitely utilize this option again :) read more

Yoooo as much money as Chick-fil-A makes y'all mean to tell me y'all can't give good food out fries taste like they been refried spicy chicken soggy from grease read more

Awesome. Their drive through at lunch time and dinner time .... they have it down to a science!!! It may take you a while in the drive thru, but goodness, they know what they are doing! Oh, and the sweet tea is to die for .... LOL! read more

We were in the area and stopped by curbside pickup. We had ordered ahead via the app from our previous stop, and it came out quickly. The curbside spots are clearly marked, the service was fast and friendly, and the order was accurate and tasty. I would use this location again when nearby. read more

Bang for your buck: 10/10 Quality: 10/10 Service: 10/10 Ambiance/Location: 10/10 Overall: 10/10 Chick Fil A all day! This location is really great. Their drive thru is SO efficient, the interior is always clean and well kept, and the service can't be beat. It's fast food that feels like eating in a small town diner where everyone knows everybody and takes care of one another. read more

This franchise is going down hill. This was the sandwich I got yesterday. It tasted like they made it earlier in the day and it was sitting in a thermal bag. I did contact the store but still cannot believe the poor quality. It was smashed like it was part of a fleet of sandwiches made several hours ago. They are better than this. read more

Chick-fil-A - ows a hand holding a half eaten sandwich - Fast Food Near Me - Hilliard, Ohio

Food is always consistently good and restaurant clean. Love their customer service and that they always respond with "my pleasure". The fact that they close on Sundays makes me love them more. I am always bummed that their breakfast ends at 10:30 though and I miss out on getting my chick-n-minis but I guess the sweet tea makes up for it. read more

As always, chik-fil-a never disappoints. This location has never gotten my order wrong, always fast and fresh. Love this place read more

Let me preface that I like Chick-fil-A a lot. One of the better fast food restaurants IMO. That said, this is the worst location I have ever been to. Two times we've found plastic fried into the sandwiches. We wrote corporate, and the restaurant owner did send us $20 in gift cards. Problem is, we really don't want to eat at this location anymore. We've been driving to the Grove City location for months which is way out of the way. Yesterday we decided to try this location again as we were nearby and wanted to grab a quick bite. It was around 6:30pm, the restaurant was filthy. Tables a mess, floor a mess. Not what I'm used to with Chick-fil-A, they normally pride themselves with cleanliness. On to the order - my wife wanted a frosted lemonade, I wanted a lemonade. They were out, how do you run out of your signature drink? It's not the first time it's happened here either. I wanted to try the new mac and cheese. Out as well. The food they actually had was good, but once again a poor experience at this location. Stay away from this location. They really need a shakeup in management it seems. See the attached picture of my wife's plastic chicken sandwich. She now checks every sandwich for plastic before eating it. read more

Chick-fil-A - Plastic in sandwich. - Fast Food Near Me - Hilliard, Ohio

love the frozen lemonade but very mad that the "no chick fila sauce?" girl was here. i traveled all the way from toledo cause i heard a rumor she was here. wow how upsetting. read more

This is a disgrace... i ordered 12 nuggets and specifically asked for TWO Chick-fil-A sauces and i did not receive any. Anyone who has been to Chick-fil-A knows the sauce is the #1 most important part of the meal. I'm not mad, I'm just disappointed. read more

I recently ordered from this location and I do not recommend you to go pay high price for terrible service

This Chick-fil-A is A+. They have a system down to keep that line MOVING. This is a big deal because just about every place along Hilliard-Rome Rd gets really busy and backed up around dinner time. The customer service here is always great. The food is also always great. No complaints whatsoever. I would recommend this place and I will definitely be back read more

Always great and fast service at this Chick-fil-a! The line is always long but they do a great job taking orders fast and getting people through the line. Unlike your normal fast food place being stingy on the sauces, they don't mind giving you as much sauce as you need which is awesome when you and the family love chick-fil-a sauce. Definitely a quick easy trip when you're in a rush and everyone is always so friendly. Every time we drive by the line is wrapped abound they building, so they must be doing something right! read more

Great service, great food, SEVERELY needs a better system for the parking lot. There must not be an area for people to walk in because I've had 5 families walk in front of my car in the DRIVE THRU line. Can't even blame them because that's how everything is set up. But pretty dangerous honestly read more

I placed an order for carry out when i got there it was not there they didn't offer to replace it just refunded me the money she was very rude and unprofessional i thought Chick-fil-A was better then this . read more

I stopped at the Hilliard Chick-fil-A this afternoon around 1:00pm for lunch. This is my go to Chick-fil-A since I live in Hilliard. I thought I'd try the new pimento cheese chicken sandwich they're crowing about on TV. WOW! Truly disappointing. The sandwich photo in their print ads shows a plump chicken breast lying on a bed of jalapeños with a mound of pimento cheese on top of the filet. My sandwich had one lonely jalapeño slice, and maybe a table spoon of pimento cheese spread. IS IT ANY WONDER FAST FOOD CHAINS ARE CURRENTLY BEING SUED FOR FALSE ADVERTISING for the very thing I experienced today. This was certainly not up to the quality standards Chick-fil-A typically provides. I won't be buying this sandwich again, especially for the price, and will take an overall respite from dining at Chick-fil-A for a good while. read more

Used Chick-fil-A's app to place my order for the first time today. It worked seamlessly. When I went in to pick up my order, they followed me to a table and served me my order. They thanked me for using the app. It was, as usual, a wonderful customer experience at this restaurant. read more

Chick-fil-A - My breakfast favorite - Fast Food Near Me - Hilliard, Ohio

This owner supports police but not real heroes(the military). I was denied a discount today yet the 2 cops that were in front of me got a discount. The owner here is not very Christian when you give to one and not the other. I wont ever return to this store. read more

I don't know what ended up in my sandwich, but it was like a hunk of plastic packaging. The bigger concern was that some gunk was stuck to it. I drove around and asked for another sandwich and was greeted with a shrug. Too many better eating options in the area to put up with this. read more

I love me some chik fil a so it doesn't take a lot to convince me to go, even way out of my neighborhood. So I came to this chik Fil a for a little yelpers breakfast for dinner. This location has a play place, my kids ate the chicken, and apparently they also do kids Events like story times, so this would be a fun place to meet with friends on this side of town for a coffee and play date. My only beef (see what I did there?) was that when I asked the manager for more chicken minis for my husband after our toddler ate hers and his she was like "ok I will but really you're only supposed to have one" and I was like "if you're going to give it to me don't act all begrudging, and if you're not, just say so" so I thought that was kind of flaky, but the location is clean and bright, the kids area is good for walkers and crawlers, and they have a variety of fun events! read more

Chick-fil-A - Play space! - Fast Food Near Me - Hilliard, Ohio

Officially under new owner/operator. Met the new guy today. Supper nice. I've always loved this location, even more now that there's a rewards points program read more

We go to the one on Rome Hilliard... It's always busy but they are very efficient and have never messed up our order!

Always forgets my sauce in the drive thru. One time they forgot my whole breakfast sandwich. I had to drive back, and breakfast was already closed so they gave me a regular sandwich instead. Bad service compared to other locations. read more

Got the order wrong, giving us waffle fries instead of a chicken sandwich. Took forever to get it and the fries we didnt even ask for were cold. Waste of time. read more

Everyone else on here seems to love this. And I... just barely like it. Oh, it's fine, and a little better than most fast food. And the chicken itself is very good- juicy, flavorful, etc. Also the staff, as others mentioned, is great. Very friendly; I was even offered a mint after my meal. So 4 stars for service and chicken, 2 for my actual meal. I had the deluxe sandwich combo. I pulled some chicken off the edge, and plain, it was great. As part of the sandwich, meh. The touted waffle fries were mushy and flavorless. The place was spotless. I was looking forward to trying this out (I'm pretty sure it was my first-ever visit to a Chick-Fil-A.) But if I ever go back, I'll just get chicken tenders or some other plain chicken item. read more

NEW SPICY CHICKEN SANDWICH REVIEW: Just enough spice to actually earn the word "spicy" in its name; not many fast food places do that. Unlike Wendy's Spicy Chicken, with Chick-fil-A's you feel the bite and the flavors rush in as soon as you dive in. Wendy's you kind of have to bite, chew, swallow....then wait... I've never known other levels of customer service because I don't go to any other Chick-fil-A except for this one. A+! I couldn't decide between the basic sandwich vs the deluxe and the super nice lady at the register ordered one in between. AND THEN TOPPED IT OFF WITH "my pleasure!". read more

Chick-fil-A - New Spicy Chicken Sandwich - Fast Food Near Me - Hilliard, Ohio

Always fresh, line wrapped around the building! They kids working there are so friendly and helpful! We love the lemonade too!!

I went to chick fil a today around 4pm. I am newly diagnosed celiac and still learning how to order everything gluten free so I don't get violently ill. I specified while ordering that I had a severe gluten allergy and needed a gluten free bun. I received my order and noticed the bun looked super grainy so I asked once again if they could clarify whether or not It was okay and gluten free. The girl and guy working drive through window took a closer look and said "yeah! It has a sticker. It's gluten free!" I was still hesitant because I've heard gluten free buns come in separate packaging but I was willing to take their word. My boyfriend insisted that I play it safe and get a third opinion so I walked in and asked the cashiers at front. They provided AMAZING service and told me I didn't receive what I ordered. They fixed the order and, I believe her name was Ameera, or something very similar, but her customer service was super on point!! She came over to talk while I was waiting and was so apologetic for what happened, despite it being completely out of her hands. I would have ended up very sick with intestinal damage had she not been quick to verify what I ordered and have it fixed. THANK YOU SO MUCH for your kindness, positivity, and phenomenal customer service!!! She deserves 5 stars!!! But, please try to train other staff on the importance of knowing the difference. read more

Great food and people, but the management seems obsessed with making you make 2 full laps around the building to use the drive through. I don't understand what they are trying to achieve, but it isn't making things safer. read more

Excellent service, very friendly and this place is very clean. I ordered a 12 count nugget for dinning in and they accidentally gave me a nugget sand which thing, it comes with 4 of them but I'm not sure what it's called. They told me to keep it and gave me my order and was extremely nice about it. I've been to places that got my order wrong and they act like it was my fault they don't read the monitor or their copy of the receipt but they were very nice. The lady who helped was named Gio and I hope to see her every time I come in. I couldn't catch the other managers name but he was very nice too. Tasty chicken and tasty hash browns. read more