mareena and tay are awesome great attitudes and atmosphere. service and food were great! would come…read moreback.

Customer service was great and my sub was done in soon as I pulled up. It was made just right…read more Thank you

This spot is catered specifically to drunken OSU students, so beware coming here if you are not…read moreprepared for the occasional long wait and overly greasy food. I rate this place 5 stars because I always get exactly what i'm expecting (and want) when I come here. Sure, the food sometimes takes too long to prepare, but they seem to handle a high volume of orders and deliveries for how small they are. It's always an interesting experience waiting for your number to be called, but if you are looking for food late at night (and I mean super late) and you are cool with fried food and large portions then this is the place for you.

For a $9.99 chicken sandwich, I'd expect there to be a little more chicken. The chicken itself…read morewasn't bad. French fries were solid, but still $3.99 on top of a $10 sandwich is a little steep.

This may have been the worst Customer Service experience I've ever had in my actual life. Cat…read morepissed me completely off! I requested a manager and was told one wasn't available. I ordered cheese fries deconstructed because my daughter was unsure if she'd like the chili and cheese sauce and wanted to try them separate before adding to her fries. We found a blonde hair on a fry that had been dipped in the cheese sauce but couldn't identify if it was from the fry or cheese. I brought it to the attention of Cat who took the contaminated fry from my hand and in a very snarky tone said "I guess I can throw it away" I said "I didn't bring it to your attention for you to throw it away both the fry and sauce needs replaced please" she proceeded to walk off and huff. Fries were brought back with the cheese covering them ... which is not how she took away both the fries and the cheese. I ordered the pastrami bacon burger double which was missing the onion. The pastrami bacon was the highlight to my sandwich for sure! My daughter ordered the single classic burger which she says was fine. I haven't tried the banana jam banana pudding yet but I also ordered that as well. The kitchen staff were loud, someone in the kitchen questioned me with an attitude insinuating I was attempting to get a refund when in all actuality I was asking for my receipt. I would never recommend this establishment based on the behavior and attitude of its employees!

I've been here many times, it's a nice burger and the price is reasonable (no sides with the…read moreburger, but I think that's nice to separate the prices like that). I'm not sure what's happened over the last year though. The customer service has been poor, and I reached a 'can't return' moment recently. There was a large sign outside that said "Happy hour deal, 10 dollars for a burger and a beer". The bill came to 15 dollars. I talked to a bartender and to explain the mistake and they said that's actually official policy, to not give the happy hour price unless you ask for it while ordering. I've never heard of that before. I said that's an unethical policy and they could not have cared less. No apologies, nothing. Now, if it's truly the businesses policy, the employees are just doing their job. They don't have to care, but it would have been nice if they pretended to sympathize. Ultimately, it's either a bizarre, rude policy, or the employees are skimming the difference. Neither option is ok with me.

Handy for breakfast after a fast. No line at 9am on a weekday. Lady working the drive-through was…read morepatient and funny, cracking jokes. Food was up quickly. Sweetie got a maple bacon chicken croissant, I think, and loved it. Well, she said the potato wedges are the best part. I got sausage gravy on a biscuit, because of course. I had low expectations. They were exceeded, by a lot. Thick peppery gravy, big chunks of sausage. I know it was from a jar, or vat, but it was way better than most food-service sausage gravy. The biscuit was dense but not overly heavy, and a good foil for the gravy. Decent portion for the price. I would say nice size for a light breakfast, but it ain't light. Still, plenty for me right then; if you're starving you'll want something more. Prices were reasonable for what we got, in the current era. Easy access. Fast. Good enough that I'd get it again.

I swear this location is not consistent!!!! Of course it's my fault for going back every time…read morethinking it's going to be something different... but it's just so darn close to my house. Generally, they forget your major condiments or they give you the wrong food. This time around as you can see, I only got half of my fries. This is totally unacceptable in every way. Get it together people!

We got the chicken tenders and subbed for onion rings. Would recommend. The onion rings were…read moreperfect and the chicken tenders were super tasty too. We saw so many people with the chicken we just had to try it! Would definitely come back!

Voodoo fries are to die for. If I lived closer I would be fat as heckl baby! Cool area to hang out…read moreinside or out on the giant patio.

Before retiring, my job involved a lot of travel in Michigan and Wisconsin - places where Culver's…read moreare common. Consequently, I ate a Culver's many times when on the road. Until recently, the closest Culver's to my home was 16 miles and, while Culver's is good, 16 miles each way wan't in the cards. The Colver's on Hamilton Road is about 4 miles from home and I'm happy to drive 4 miles for a visit to Culver's. This was my first visit to this location and it lived up to my expectations. My wife and a friend share a common b-day and I took them to Culver's to celebrate their shared special day. Our friend had the chicken sandwich while my wife and I had two differnt variations of the butter burger - all three of us had a side of fries. The burgers were exceptionally good and the fries were excellent. AND - what's a trip to Culver's without ice cream. My wife and her friend both had turtle sundaes and were impressed by the amount of pecans in the sandae. I had a choclate "concrete" that was really good - very chocolatey. Glad to have a Culver's less than 5 miles away.

Followup of our 5star review. Friends ate ate Culver's based…read moreon first review said horrible. We were shocked went back for lunch yesterday horrible. Sooooo much grease just disgusting. Is there no quality control a real chef, mgr anybody overseeing what goes out? Done

Ordered a Steamer with everything on it today for lunch. Got home and it only had the meat and…read morecheese on it. And the amount of meat was disappointing. Won't go back. I paid $10.00 dollars for cheese and a bun.

Ordered- medium Italian sub on wheat no additions or substitutions…read more Pros: The sandwich was really good! The bread was soft and the ingredients were fresh. The medium sandwich was just enough to satisfy my sandwich craving. The store was clean and not busy. Cons: no cons on my end!

I visited Marsh Road Mr. heroes today and ordered a cheesesteak. Usually when I visit the location…read moreI like to get the number three with lettuce tomato as well as the mushrooms and the onions. However, they said lettuce and tomato. We're gonna cost extra money and I said well, I don't really need it that bad I get that. So I said I just want it with mushrooms, onions, and mayo. And then on a whim, I said you don't charge for mayo on a sandwich and the guy gave me a smile and said Yep, we just started yesterday. I said OK if you're my receipt will reflect that just let me know. I'm gonna run it to Corporate real quick once I get my hands on it and that's fine. And then he said do you want the Mayo? I said no I just want you guys to enforce standard practices and not charged different prices or different customers as they walk in. He checked me out and did not give me a receipt. After the other manager came to give me a receipt finally I noticed I was charged $.50 for extra Mayo. So I've been a long time Mr. hero fan and never had to pay for Mayo before and it may not seem like a huge deal but times are hard all over and you would just think that something like this people should know before they go in order because if it's not specifically listed on the pricing it could represent misrepresentation of pricing

First time here. I picked up 2 sandwiches: a Turkey sub for me and a Roman Burger for my guy…read more The counter lady was nice and I waited for a short time since there was no one else there. The Roman was a hit; he declared it the best thing on the menu. He'd had it before. My sub was good but a bit salty. I would try the chicken gyro next time.