Went today to replace my 6 week old Oxygen Pools Dynamic Oxygen Generator as my sanitizing system…read morefrom Gibralter Pool. My pool was never clear in the whole 6 weeks and the unit started leaking badly last week. I was done. Brought my water sample to Budget, was helped by Mike who spent quite a while explaining the chemicals I would need to switch to chlorine sanitizing. Got all the chemicals I need for a reasonable price. Came home followed Mikes' instructions and presto-5 hours later my pool is clear!!!! I am so very grateful. Thank you for your professional service.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

25 years of having a pool, these brothers did the best job anybody's ever done. I recommend them…read morehighly. I've been through at least 10 pool companies and none even come close. They opened my a left it 90 percent ready to swim in. Thank you guys!

Due to not receiving @ $200. refund from Chris, for making me believe, he was going to work with…read moreour home warranty company, in which he back out, he did call the warranty company, & reported, we needed @ filter & pump replacement, howeva, when I text him @ week later, he stated,our pool did not need any repairs, or replacements, I will be requesting documentation from our warranty company, for the info he call into them, & will see see him in small claims court, for fraud, he @lso accused me, of telling him, what to say to our warranty company, this is not true, y would @ good business person, lie for @ customer ??? Just Sayin ???

Customer service redeemed itself. I like knowing the status of a work order and how long I can…read moreexpect to wait for service. Thanks to Josh.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

Pools Unlimited , they are the best company to do business with…read more We did have other pool people out that were not as professional as them They helped us out so much this summer with all our pool issues Joe was fantastic and Heidi was the nicest person to deal with always being so nice with all our questions We are an older couple and they made it so easy for us I would recommend Pool Unlimited to anyone that needs pool help Thank you Joe and Heidi for all your help in resolving our pool issues

We needed to replace our liner this year. Joe was the only local business that replied to our…read morecalls. Even with the rainy spring we had, he got our liner installed before the summer. He did a great job, was fairly priced and was personable to work with. We highly recommend him!

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

I've always had a good understanding of how to keep my pool crystal clear. But this year I had a…read moreslightly cloudy water situation. The chemistry was near perfect, Budget Pools told me to just keep running the filter, but nothing was resolving the slight cloudiness. It was frustrating me quite a bit. It was the folks at Leslie's who took the time to explain to me what was really going on. My phosphates were too high, and the phosphates are able to get through the filter media. Running the filter 24/7 does nothing for the phosphates content. Phosphates also feed the algae so it's especially concerning. Leslie's suggested to me their 'No Phos' product, explained how it works, and took the time to give specific directions on how to use. I was honestly skeptical, I was ready to just replace all the water of my pool and had already scheduled its delivery. But, because the H2O truck could only get to me at the end of the week i figured giving the No Phos a try. Well, OMG, this stuff really works! It binds to the phosphates so that the filter can grab and filter out! I was able to get my phosphates down to a 33 score! Which is extremely low! (Ppm I think) in the end, my conclusion is never to go anywhere else accept Leslie's! Going anywhere else may just be a waste of your time!! Thanks Leslie's!!

Absolute worst customer service! I would give them a zero if it was possible! Corporate needs to…read morehave more people working!

Update: They decided not to cancel my order (since it violated the terms of their own contract...)…read more At no time did Diana (the GM) "offer" to refund me, either. She told me in no uncertain terms they were cancelling my order and she would mail me a check if I refused to provide my credit card information. Do you want to risk a $25K purchase with someone who behaves like this? 4/20/23 - Their salesperson, Mike Powers, blatantly lied to us about availability when we purchased our hot tub. Now we're on the hook for a $25K hot tub that we have no idea when will be available. Would NOT recommend. Spoke to Diana, the GM, who tells me "we all have lawyers" and made no attempt to rectify the actual issue, instead, she does what they do to all their trouble clients, and cancelled my order. Stay FAR AWAY!

Bought a new tub at the Big E in 2022 that developed a crack within 6 months. Hotspring refused to…read morereplace the tub and instead did a awful patch job on mine. So my brand new tub already looks like crap. They also fried my tubs computer board installing the "repaired" tub a second time. Don't do business with this company. Youre nothing to them once they have the sale.

We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.

The best above ground pool out there! Very easy maintenance, amazing customer service! Great value…read morefor the money. Highly recommended!