Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

Chris is an absolute relief after years of being bullied by St. Cyr and shaken down by Mainely…read moreTubs. He's solution-oriented, optimistic, and a hard worker. I used North Shore Pool Boys for a property I oversee and will absolutely continue to use them. Highly recommend.

Total scam--left me high and dry with pool opening. Beware. Do not waste your money!!!read more

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

We needed to replace our liner this year. Joe was the only local business that replied to our…read morecalls. Even with the rainy spring we had, he got our liner installed before the summer. He did a great job, was fairly priced and was personable to work with. We highly recommend him!

I have them do my closing and opening in my pool and no issues anytime great service great price…read morehighly recommend

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

I called them to help me to open my swimming pool and they told me that i need to deal with another…read morecompany. They built my swiming pool, they open and close it evey year since the y built it. I just did not ask them last year to close it and now they do not want to deal with me!!!!!!!

I've always had a good understanding of how to keep my pool crystal clear. But this year I had a…read moreslightly cloudy water situation. The chemistry was near perfect, Budget Pools told me to just keep running the filter, but nothing was resolving the slight cloudiness. It was frustrating me quite a bit. It was the folks at Leslie's who took the time to explain to me what was really going on. My phosphates were too high, and the phosphates are able to get through the filter media. Running the filter 24/7 does nothing for the phosphates content. Phosphates also feed the algae so it's especially concerning. Leslie's suggested to me their 'No Phos' product, explained how it works, and took the time to give specific directions on how to use. I was honestly skeptical, I was ready to just replace all the water of my pool and had already scheduled its delivery. But, because the H2O truck could only get to me at the end of the week i figured giving the No Phos a try. Well, OMG, this stuff really works! It binds to the phosphates so that the filter can grab and filter out! I was able to get my phosphates down to a 33 score! Which is extremely low! (Ppm I think) in the end, my conclusion is never to go anywhere else accept Leslie's! Going anywhere else may just be a waste of your time!! Thanks Leslie's!!

Absolute worst customer service! I would give them a zero if it was possible! Corporate needs to…read morehave more people working!

Update: They decided not to cancel my order (since it violated the terms of their own contract...)…read more At no time did Diana (the GM) "offer" to refund me, either. She told me in no uncertain terms they were cancelling my order and she would mail me a check if I refused to provide my credit card information. Do you want to risk a $25K purchase with someone who behaves like this? 4/20/23 - Their salesperson, Mike Powers, blatantly lied to us about availability when we purchased our hot tub. Now we're on the hook for a $25K hot tub that we have no idea when will be available. Would NOT recommend. Spoke to Diana, the GM, who tells me "we all have lawyers" and made no attempt to rectify the actual issue, instead, she does what they do to all their trouble clients, and cancelled my order. Stay FAR AWAY!

Bought a new tub at the Big E in 2022 that developed a crack within 6 months. Hotspring refused to…read morereplace the tub and instead did a awful patch job on mine. So my brand new tub already looks like crap. They also fried my tubs computer board installing the "repaired" tub a second time. Don't do business with this company. Youre nothing to them once they have the sale.

we have a 21 year old Kayak pool that my husband usually opened and closed but as he is older now…read more we called Ambassador /Kayak and were pleasantly surprised by the quick , friendly, accommodating and professional service ! Communication was easy , polite and quick ! They couldn't have been more accomodating! highly recommend! Jeanne Smith Saugus Mass.

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular