This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

I would say zero!!! Second year having our pool open. First year, images of the "paid for" pool…read morecover. We have videos of them taping it together. Images of the sunken pavers because the patio wasn't packed enough around pipes and now we have a leak. They refuse to fix the leak because we had another company open the pool (a company hundreds cheaper too) Who wouldn't reach out to someone else. Do NOT use this company. You may have good luck but is it worth going through this?? Absolutely not!

where do i start? we have had a pool for 40 years and have never experienced a company like d&p…read more they communicate through every stage of service and were extremely polite and professional. arthur,joe.pat,roger,chuck and tony were very easy and helpful to work with,through all stages. we had a liner replaced and a fair bit of rebuilding done to bring our pool back, all accomplished beautifully. we found their prices extremely fair, all up front with no junk fees. we are not related nor do we know anyone associated with the company. not only do we highly recommend them we highly commend them! KUDOS AND THANK YOU angel and arthur gould

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

25 years of having a pool, these brothers did the best job anybody's ever done. I recommend them…read morehighly. I've been through at least 10 pool companies and none even come close. They opened my a left it 90 percent ready to swim in. Thank you guys!

Due to not receiving @ $200. refund from Chris, for making me believe, he was going to work with…read moreour home warranty company, in which he back out, he did call the warranty company, & reported, we needed @ filter & pump replacement, howeva, when I text him @ week later, he stated,our pool did not need any repairs, or replacements, I will be requesting documentation from our warranty company, for the info he call into them, & will see see him in small claims court, for fraud, he @lso accused me, of telling him, what to say to our warranty company, this is not true, y would @ good business person, lie for @ customer ??? Just Sayin ???

I called for an estimate for a new cartridge filter including a new Hayward superpump(motor) and…read moreinstallation. The man took all the information, said he couldn't do it today because he was going to an appointment and would take get back to me the next day with an estimate. Never got back to me. I waited a few days. In the business world, if you make a commitment to a customer you follow up. If you can't do the job, a dealer should have the courtesy to return the request and state that you are unable to give an estimate for whatever reason but thanks for thinking of us.

Extremely poor customer service by one specific employee. Called Christina on 4 different…read moreoccasions, left messages 3 times with employees, once left a message on a recording. I physically went to the store after the 3rd call and spoke to an employee who said he would have her call me and finally told me that they don't install above ground pool liners, only inground. I decided to call a pool liner installer and suggested I call her to get a liner and he would install it. Again made a call and never heard back. I finally ordered my own liner, cove foam and bottom pad. It's now days later and still no contact from Christina or anyone from EZ test pools trying to help. A return call from the first time asking about this would have eliminated this review and the legwork just to get a pool liner and have it installed or guide me to someone who could help. ​

Went today to replace my 6 week old Oxygen Pools Dynamic Oxygen Generator as my sanitizing system…read morefrom Gibralter Pool. My pool was never clear in the whole 6 weeks and the unit started leaking badly last week. I was done. Brought my water sample to Budget, was helped by Mike who spent quite a while explaining the chemicals I would need to switch to chlorine sanitizing. Got all the chemicals I need for a reasonable price. Came home followed Mikes' instructions and presto-5 hours later my pool is clear!!!! I am so very grateful. Thank you for your professional service.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Triad installed the pebble finish on our pool. The work was fine, but the crew showed up at 6am, in…read moreviolation of the building permit, causing a host of problems with the Town and our neighbors. When I called the company to complain, the manager (Chris) basically told me to pound sand and said he was going to tell his guys to walk off the job. There are so many companies that can do this work well, so I would think twice before using these guys.

BEWARE: We had Triad put in a patio around our pool…read more 1 Star - Extremely Disappointed, No Accountability We've been waiting over three years for this company to make things right--and they still haven't. The product was defective, and despite repeated attempts to contact them, we've been met with silence. No response. No resolution. No accountability. A company that refuses to stand by its product and completely ignores its customers is unacceptable. We gave them more than enough time and opportunity to correct the issue, but it's clear they have no intention of honoring their warranty or doing the right thing. I wouldn't recommend this company to anyone. Be cautious--once they have your money, you might be on your own. --- P.S. We are now blocked from calling their business. We have never been rude, just simply asked for them to do the right thing.

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

Have had them close my pool for years excellent Service never an issue. Will continue to use them.read more