Aptive is a great company. I love their technicians and love that they use pet, child and eco friendly products. Please disregard the other reviews. The contract is clear and makes sense. If you cancel early, there's a charge. At the end of the contract, it's done. Love the transparency! Great company! read more

A friendly fella rang my doorbell in an attempt to sell me their services. While the person was very nice and took no well, I'd never use a company ever that feels the appropriate way to get customers is to intrude at my place of residence. Avoid this company. Clearly the other negative reviews of how they actually serve their customers aligns with the style of how they gain customers. read more

We used aptive's pro pest service for a year and got absolutely no value out of it. I shouldn't be surprised because it's a company that gets contracts via door to door cold sales. When I called to cancel service they offered a discount ($40 off our monthly bill) to keep me in the contract, which just tells me they know they're overcharging for their service. They charged me $200 to get out of the contract, which beats paying $1k over the next year and getting absolutely nothing out of it. Scam company. Far better off with a local, ethical exterminator. read more

Do not use this company They offer you a great value but don't do the services promised. They come out during winter with snow on the ground to do bug treatment. WHAT BUGS? Very dishonest company. The charge you when you cancel. Do your research before using this company. Many complaints. read more

This company is filled with incompetent humans. They are a complete scam. I wouldn't recommend aptive to anyone!! I've only ever received complete SHIT from aptive. I've had problems with bees and ants the entire time aptive has been "servicing" me. The product they use to spray the house for bugs and pests is worthless. This company is a waste... don't waste your time. read more

Completely disrespectful of private property. Driver ignored 'No Trespassing' signs and drove around driveway cones set to reinforce 'no trespassing'. In June driver sat on private property and was eating food. Driver was warned in person this was private property, signs pointed out and it was requested to note on file for future drivers. In July, driver disregarded all no trespassing obstacles and turned his truck around on private property. Again, driver was warned in person and a call was made to the company to report. Would never recommend a company with blatant disrespect for property. What else are they doing you don't see? read more

Truck rolls up and offers pesticide application for $35 cash then sends a $200 bill. Interesting business model.

Do not get this company!!!! Horrible! They damaged an outside second floor spotlight and never paid for it! The schedule appointments with less than a 24 hrs until the guy shows up. You can't cancel an appointment online for appointments less than 24 hours. Pretty slick!!! Then when I terminated the contract charged me $139 to cancel because I was "out of contract". Thieves! Run! read more

Horrible billing service. They expect everything done on line without a paper invoice. They never sent a physical bill until I got a notice from a collection agency. They texteded way too much about all kinds of things (including the bill) but I thought it was just noise. Rather then send a paper bill or have a service rep talk to me about it, they went straight to a collection agency. I have so many things on auto pay and pre pay when it comes to my yard service. This is unacceptable. Their service was not worth it either given they did not take care of our voles and most of the service people did not know what they are. Use a local person instead. read more

Awesome and amazing services . Aptive take cares of my family also .call me for discount referral 916-825-8633 read more

Scam. Sales guys come door to door and tell you its a one time service. I explicitly told the sales guy I do not want to be in a yearly contract and he assured me that it was just a one time service. After you sign up you are billed every month and told you are locked into a one year contract. You can not cancel after the term in advance, you have to call in to cancel. The sales guys are young guys that just want to sell and don't actually follow company policy as I'm sure that is not how they were trained. Buyer beware. A second issue happened yesterday. I received an email saying that service was completed. I checked my security cameras and no one came to my home. I called in to complain and was escalated to a supervisor who checked our records and saw that the photos the service provider uploaded was not of our house. As a skeptic, I see it as a young guy (sales and service guys are all young guys) who is playing the odds. Does one house in the morning then hangs out all day and uploads the same pictures to all the houses on his route. A lot of people have to work outside the home now so they won't know any better. Total scam and ripoff. read more

Annoying aggressive door to door salesman who refused to give his credentials or business card and said he was only available for on the spot landscape/bug treatments. He LIED and said my neighbors are using him. They are not. I confirmed. This company is shady AF and should be avoided at all costs. They have NO PERMIT to go door to door in my town. read more

Aptive Pest Control - Pest Control Near Me - Princeton Junction, New Jersey

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Contractor Alert!!!!! I had a exterminator salesman for Aptive stop at my house last Friday and contracted for dewebbing and spraying for mainly spiders and other pests. Originally he told me they would be by the next day between 6-8 pm. Then I got a text that they could be here at 3 pm if I was home and I agreed. Then they notified me at 4 pm that they could not make it and can reschedule for Tuesday from 5-7 pm. Their technician pulled up in front of my house at approximately 5:30, sat in his truck till 6 then came to my door. He said he would take care of everything. Within 15 minutes he was gone without letting me know he was done. I went out to inspect and hardly any of the webbing was removed as well as any spider eggs. I texted the salesman and sent pictures and told him to cancel the contract. I also canceled my credit card that I gave to charge to. Aptive pest control zero stars read more

Door to Door SCAM ARTISTS. They prey on the vulnerable with their well rehearsed sales pitch. They will get you to sign a contract that you can not get out of unless you pay $200 CANCELLATION FEE. STAY AWAY FROM THIS COMPANY!!! read more

These scammers are a total pain in the ass. EVERY year they canvass door-to-door, without required permit, outside authorized hours, unable to show the photo ID required by the EB Police Dept. Same old phony story - we're doing bug control work for a lot of your neighbors. Pure BS. At 8:45pm on 5/19/22 there was a commotion at our front door. 25-ish white male, skinny, with a purple Aptive polo shirt started his spiel. When I asked if he was a salesman, he was evasive. Asked if he had the required permit to canvass, he said "yes". Asked to see his photo ID, he replied "it's in my truck". Told him he was violating the law, and to leave my property. He refused and got really nasty and I told him I was calling the police. His response - "what are they going to do". I called the police. If this company uses DISHONEST, ILLEGAL sales tactics, why would you trust them to take care of your bugs? read more

Hit or miss on the quality of service. All they do is spread products that cost less than $5 and charge $120+ (sometimes they hardly do that). Aptive rescheduled on me for treatments I had planned before gatherings and pushed them out weeks. If you cancel your service before 18 months, they chare you $199 (and your door to door salesman may not disclose this). If you don't pay it, they turn it over to debt collectors that then harass you. All in, just not worth. Hire a real pest control company if you have a problem. read more

A total scam. They get your credit card number and keep charging it. When you call to cancel the service, they charge you $199. Do not use this company, a total ripoff. read more

Highly unprofessional. Exterminator offered Unsolicited relationship advise to my wife. Pest control treatments were much less effective than our previous service. High employee turn over. Missed appointments scheduled by the day not the hour. Centralized customer service for all of US, so you do not get good local customer service, just a wait in line call center. I was originally encourage to switch over by their door-to-door salesman that promised much more than they delivered. read more

Unsolicited late night visits to your home, pressure sales tactics, generally false information about no inside treatment needed. Stock sales lines / compliments that will make you cringe. Aptive Environmental pays their reps / managers up to 60% commission, and they are known to frequently not perform services that are contracted for. Will be extremely hard to cancel. read more

WARNING OF FRAUD AND APTIVE CHANGING CONTRACTS WITHOUT CUSTOMER KNOWLEDGE On 12/4 , Aptive serviced my premises as they have been doing since 2017. Shortly thereafter I received a new contract dated 12/4 but fraudulently signed and initialed by my wife. It stated the contract was reviewed and all terms agreed upon. The fact is no one talked to us about the contract or terms, nor did we sign or initial anything. Even though docusign was supposedly used, no notification of documents for review and signature was ever sent. Plus contracts are not being encrypted when sent despite containing sensitive PII data. Since Monday, i have attempted to get an explanation and continue to get the runaround and no one will put me through to senior management saying I'd get called back which never seems to happen. I would encourage everyone to review their contracts, verify signatures and initials and confirm that Aptive didn't create fictitious contracts as they're done with me. Fraudulently signing documents and manipulating terms without customers approval is illegal yet seems to be a policy of Aptive. For your protection - check your contracts and if you didnt sign and approve the contracts - report it and find another service. read more

DO NOT buy Aptive service!!! I lived here for 6 years and never do I have bug problem as bad as after Aptive treatments. I had 2 treatments so far and had swarming of flies and mosquitoes INSIDE and OUTSIDE of my house. As soon as I step out in my backyard I gets tons of bites within seconds. Aptive had turned my house into a swamp and I had to buy Cutter Backyard Bug Control from Lowes to treat my own yard so I could walk outside. read more

AVOID THIS COMPANY. I can relate to all other one star posts about Aptive Environmental. Good techs are hit or miss. They pose for pictures of themselves on your property with their equipment but never actually use the equipment. Supposed to be some proof of work thing, what a joke. Go with someone local and avoid the contract. read more

I've been an Aptive client for several years and wanted to leave a positive review after my most recent treatment. I'm surprised to see so many negative reviews that I wanted to share my experience. Interestingly, the Google reviews show Aptive Environmental to be a 4.5 star service. Unlike some local competitors who charge more, Aptive is always professional and responsive. I have an annual service plan and the technicians are always knowledgeable and helpful. I recently noticed many spiders and wasps at my home and I gave Aptive a call and they sent service people within the next 2 days. Great service. Highly recommend. read more

Obviously in the service industry it's silly to expect perfection but Aptive has a satisfaction guarantee and provides a much more in depth service compared to any other company in this area. Lots of negative feedback because of them soliciting business but that deserves a lot of respect in my eyes, it certainly doesn't sound east to do. Keep up the good work! read more

Aptive has great employees that work hard and do an incredible and thorough service! they use all pet, child and eco friendly products! read more

Back in the end of May, sales rep Jonathan Eads, came knocking on my door with another young lady offering services for a $49.99 promotion. NO contracts, NO obligations. I said ok because I had a problem with ants and 3 days later they came and performed the service. It was NOT good as I still has so many ants on my deck. I called Jonathan and he said give it a couple of days. I did so, and still had an issue with dozens of ants on my deck. I called him back and he did NOT pick up his phone. Fast forward to this past Saturday, July 3rd, I got a text message saying "Your Aptive Pest Control appointment is scheduled for Tuesday, Jul 6th" But I never agreed to a contract AT ALL! I called customer service and they told me I would be responsible for $300 cancellation and there was nothing they could do! I was in shock! I NEVER signed up for services, never got a contract or anything! So the lady on the phone said she would send me the contract. So to my surprise, a contract for a year service for mosquitoes (remember I had an issue with ants), and what appears to be my initials and signature. HOWEVER, I've had the same signature since I was 20 and I've NEVER signed that way AND when I initial documents I put a period between my initials, which was not on the document. Not to mention, IT WAS CLEARLY NOT MY HAND WRITING!! Also check the email that Jonathan and the young lady put down...clearly that is NOT my email address. So of course I wouldn't get an email confirmation of this contract they forged my signature into! I messaged Jonathan Eads on Instagram and he replied back with his "new number" that it should not have been a contract and that he would fix it but it hasn't been the case yet. It was either him or fiancée that forged my signature and this must be looked into. He tried to tell me something about Aptive being bought out and how things have been a mess, but I don't believe him. So after finding him on Facebook I see the "young lady" is actually his fiancée and it's her email she put on this forged contract! I have since emailed their legal department waiting to hear back on a resolution. See the attached pics below. Man! The things sales reps will do for a sale! Stay clear away from Aptive Environmental!! read more

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Have used aptive for a year now in NJ, originally called them out for an ant infestation . Service pros were professional , timely , polite and did everything instructed. Super happy with service ! read more

This company is fraud. They send me contract which I didn't agree with fraudulent signature and initials which I never signed. I told the salesman that I didn't want to sign contract and if they are doing one time service with the discount ed payment then you can spray only one time. He first said no and came back again saying ok will do onetime. But they created fraudulent contact with made up signature and created account to withdraw money from my account automatically. First service they did was barely for 10 min and the guy left never even meeting again after the service. And took money from my checking account. My advice is do not use this service. read more

Horrible company. A scam. Charge $199 for cancellation. Good riddance. read more

Several weekends ago someone rang the doorbell and my husband answered it. About 15 minutes later he calls for me to come to the door. It's some guy from Aptive. He gives me a quick rundown of the company and asks if I have any questions. My first question is if I can have some literature to read up, and the second is if this is safe for pets as I have a 16 year old dog. Sales guy whips out his iPad and pulls up the "literature". He literally scrolls through it and then tells me he's glad I asked if it's safe because Aptive prides themselves on the safety of their formula. It didn't smell right so I walked back in the house. Another 15 minutes and hubby comes in and says he signed a contract! Fast forward to the next week when we had our first appointment. I'm not sure exactly what they were supposed to do but whatever it was, it didn't work. Spider webs still all over, ant hills popping up left and right, even ground bee holes opening up under the front bushes. There wasn't ANY difference in the amount of bugs in our yard. Yesterday was another Aptive appointment. I have no idea how often these appointments happen as I told hubby I want nothing to do with this garbage. Anyway, guy rings the bell and asks how the bug situation has been since the last appointment. I tell him there's basically ant conga lines outside and if he looks left or right he will see spider webs. Now this is where I had to laugh... the guy tells me, "oh our first appointment is to OPEN UP THE NESTS (Wtf dude, is this what they told you to say when customers are pissed?) so it's common to see MORE BUGS after the first appointment. This second appointment is to kill them". Really? Now what if I said that I hadn't seen one bug since you last came? You'd be telling me the first appointment kills them all I'm sure. I just started laughing (on the inside) and said, "oh, ok". I'm sitting outside as I write this, watching the ant conga line. They're about to start a game of limbo so I've gotta catch that, but I've gotta say, I chalk this Aptive contract up to one of the stupidest mistakes hubby has ever made. I'm happy to update this if the ants start dropping left and right, but I have a feeling my update will just be pictures of them moving their extended family into our yard. UPDATE! So we literally have ALL the ants in our neighborhood living on our property. Why? Because all my neighbors have real pest control companies spray their lawns, unlike us who still have Aptive. Why do we still have Aptive? Because there's only one time a year you can get rid of them... it's when your yearly contract is up. If you try and cancel any other time they charge you something like $250 for breaking the contract. And being that this is up to the husband to cancel... well, we have them another year. I WILL cancel next summer. In all honesty, we have ants all over the place. We had ants in the house this spring. We have ant hills between the seams on our concrete patio. We have anthills literally all over the lawn. Ive talked to the guy who comes out to spray. T didn't make any difference. Please don't waste your money. I have more bugs now than I ever had. read more

TERRIBLE! They acted like we were going to get a discounted rate for our services which ended up not being true. We go locked into a 4 service contract with them at a much higher rate and the first two times they came they said those don't count toward the 4 in our contract so overall we were stuck with paying them WAY more than we had agreed on when we signed up. Huge scam. We also started getting bugs about a month after they came to our house the first two times. Save your money and go with a local pest control place they will be so much better than Aptive. read more

I had my routine service last week and the tech sprayed all of my outside windows and made a mess. I had cleaned all windows in early fall. I contacted the company and they offered me a $30 credit. This does not make up for the mess. No other service ever sprayed my windows and I don't think this is the correct use of pesticide. I will cancel them and don't find there customer service to be helpful. read more

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Annoying aggressive door-to-door salespeople. They ignore local do not knock ordinances, trespass, lie about your neighbors getting the service done in hopes of roping you in. Don't even answer the door when you see them coming! read more

Don't go door-to-door and knock on people's door at 7 PM. Unprofessional, and clearly a pyramid scheme.

We signed up for this service after their door to door salesman sold us a dream. After a couple months we realized whatever they were doing wasn't working. This is where the scam gets exposed. We followed the cancellation instructions and forgot about it. Out of the clear blue, several months later, we received a collections notice saying we owed them $199 cancellation fee. However, we never even got a bill for this nor were we ever told of this charge otherwise we would have gladly paid it to be rid of these people. If the salesman knocks on your door, hide behind the curtains until they're gone!! Total scam!!' read more

I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail. read more

This company didn't do thr job they promised. The worker sprayed for about 10 min before leaving. It was not enough to help with the ants. We were also overcharged for service. When we called to talk to someone about these issues, they said they could send someone out to spray again but that they would charge us again. Decided that this was too much and decided to cancel service instead. It took 30 minutes, a lot of holds, and talking in circles before we were finally able to cancel. read more

Had service done Saturday....awful job. Spider webs still all over outside of home. Saw ants in my den that I've never had previously. $140 gone and got nothing to show for it. I'll be advising my bank to stop further payments read more

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No call, no show twice in two weeks. Contacted my account manager and she assured me tech would be out to treat today with a 30 minute call ahead. Nope. Called Aptive. Said they can't call tech so see where they are. Just cancelled my service. So disappointed. Wasted two days sitting around for these people. read more

Amazingly pushy kid tried to sell me a contract. He claimed most of my neighbors had switched to Aptive, which seemed a little fishy. I don't buy anything on impulse, which I told him several times, but I did say he could leave his card and a quote and that I would look it over. He refused and instead insisted I show him my current pest control contract. Really? After he finally left I checked the reviews here and was shocked at how many people said the same and worse. read more