Don't be fooled by their extremely polished sales pitches, extremely personable service techs, and smooth talking employees in general, because underlying this is an overpriced and very questionable service. Btw I seem to have more insects now since Aptive began treatments! Additionally, no one could really explain in detail what their treatments were derived from (ie what harm might it cause to say other wild birds/animals in the life cycle). And communicating with Aptive is absolutely awful, as their "automated" comms via texts/emails/phone messages are basically in an endless loop that gets you nowhere. Once finally through to customer service to cancel my service, Aptive was willing to cut their service calls by over 20% to keep me as a customer. And although I had to pay a cancellation penalty, I'm thankful NOT to have to deal with Aptive ever again. read more

Yesterday (June 9, 2021), two individuals from Aptive Pest Control in Hanover PA (part of Aptive Environmental) illicitly gained access to our gated community by lying about who they were coming in to see. They were told at the gate to turn around and leave, but entered the community and violated HOA rules and regulations by going door-to-door, soliciting lawn care and pest control contracts. Unfortunately, one resident contracted with their company, likely encouraging this dishonest behavior in the future. If this is the way they train representatives of their company, they should be ashamed of themselves. It is also likely illegal, and should be reported to local police. Person 1 Hair: Hats Top: Grey polo with Aptive Bottom: Dark shorts Age: 20's Sex: Male Race: White Physical Build: Average Other: Tattoos It appears the company has a policy of unethical and dishonest practices based upon Facebook and other reviews. read more

Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden. read more

the service you provide is really bad, they made me wait several times for the and when I called customer service, they didn't even give me a solution. I am really disappointed and scammed read more

Drake was awesome. Very kind, explained the service being offered very well. Very understanding on all our questions. He was flexible with times and schedule for the service and future. Highly highly recommend the company. Highly recommend Drake! Offers lots of services and covers lots of bases! Thank you to Aptive !!! ​ read more

A friendly salesman came to our door and my husband signed up. He was sold on the idea of pest control using low-toxicity chemicals (pyerithrins). However, I didn't like signing up for a mandatory two-year term. More concerning, there was contradictory language in the contract about how often they would come and how often we would be charged. When he asked the company for clarification, they said they would clarify it when the contract went through. Never sign a contract until you are satisfied with all the terms. Fortunately, we were within the 72-hour cancellation window. He texted the salesman who confirmed the contract was cancelled, and he also mailed a letter. Hopefully, that will be the end of it. read more

Please save yourself a major headache and DO NOT sign up with Aptive. Talk about regret... They are so administratively screwed up they don't know what accounts they have, who does and does not need service or even how to schedule an appointment. I mean, they will schedule an appointment for you and send a technician to your house completely unannounced and unneeded at 8am...and every other week for months after that but absolutely never on your terms or when you actually need service. Don't worry though, they will definitely still send you 8 emails a month so you can refer a friend to their stellar company...and you'll still have pests in your house as well so all this hassle is for absolutely nothing at all! You can definitely tell their customer service people deal with angry customers all day because they are absolutely numb and indifferent to it. That is...if you can get through to anyone in the first place. Just...don't bother. read more

These people do not take no for answer, they bothered us at 9pm and made great promises about covering many bugs that other companies don't, but obviously have to make their quota. They promise discounts for problems that we don't have, and just don't understand that they are bothering people and wasting our time. read more

If I could give Aptive 0 stars I would. They are a very bad company to work with. They made me sign a 24 month contract. After they placed rat poison in my house, they were unreachable when I suspected my oet had eaten it. They had no clue who had performed the pest control service. They said their regional manager would call me and let me know what kind of poison was used. I never got a call from anyone about the poison situation. They called me multiple times about pending payments. When I said I would pay for the service I received and cancel, they put a 199 dollar cancellation fees on top. They were very difficult to talk to. The agent said I had an email about what poison was placed in my house. She asked for a screenshot of my mailbox. When I provided all those details, they still charged me 199 for cancellation. read more

We are very very unhappy with the service as it was performed in the rain with more rain to follow due to Hurricane Laura. We have sent written notice of cancellation of service and they keep asking us to call. NO is NO. Very Unhappy in Boyds, MD read more

Contract pricing different than what was discussed during sales pitch. Would not recommend.

I really think this company is nothing but a big time phony. May be just using water and spraying and pretending they're doing great. Literally spending not more than 10 minutes and on top of that you've to tell them what to do. Stay away from them read more

DO NOT WORK WITH THIS COMPANY. we satisfied our contract and they are still forcing us into more treatments. They are dishonest and I'm not sure if the treatments even worked. Their customer service is horrible and this company is a fraud with lawsuits. read more

Sales rep Jacob came to my house and was very professional and polite. He explained everything and it sounded like a good deal. They were willing to match what I was already paying. And they gave me a discount on the first treatment (as other yelpers pointed out), with the stipulation of paying a penalty if I canceled. Went ahead and signed an agreement. There were some technical issues, though, and I never got my contract or agreement via email. This seemed fishy, so I reached out to customer service to ask what was up and asked if this was a legit operation (rightfully so since I never got any confirmation of what I bought). Well, I guess they didn't like that because the attitude that followed, from them, was pretty awful and condescending. I also mentioned that the scheduled treatment time was too late (they wanted to come between 5:00 PM and 7:00 PM). The customer service agent might as well said I was an idiot and commented that "I was strange to think it was too late and what is the big deal". Ok dude...I was just planning to reschedule but cool. After a few more rude remarks from them, I had enough. I demanded they cancel my service and they were decent enough to terminate my contract for free. Sucks because their attitude essentially screwed over their sales guy. Don't recommend. I'd rather have ants than deal with this company's customer service team. read more

I've been calling customer service for 3 days and no one picks up the phone. I ended up speaking with someone in sales who told me they were having issues with customer service and advised me to download their app to schedule a service. read more

Guaranteed bug free yard doesn't mean anything. 200 dollars per month to still get bitten outside. Trash

I have been with aptive since 2013 and so far they have been pretty good, although, I have noticed their prices increasing which isn't much of a big deal. Also, here lately, I believe they have changed representatives because they are not as knowledgeable as before, specifically, I was trying to use the refer a Friend feature and sign my mom up and I couldn't believe no one knew how to tell me what to do. The rep was nonchalant by stating, oh well, is there anything else I can help you with? I couldn't believe they didn't want new customers, she wouldn't even give me a supervisor when asked. I don't know, this company is getting a little shakey. I just told my mom to solicit another company. Ridiculous! read more

The sales man lied to us to sell a contract. We had a severe yellow jacket problem we told him needed to be eradicated. When the tech came to do the job we found out the only REPELL pests. Nothing they did helped at all! We cancelled. read more

I'd like any and everyone in the DMV area to do themselves a solid and never, ever accept service from Aptive Environmental. The operation is ran like a second-hand consignment shop located in the seventh plane of Hades itself. The customer service, if we can even effectively refer to it as such, is nonexistent and the techs are largely clueless, disaffected, malcontent, and trying to get upper management to address issues is something that the support associate has to waste time and "schedule."" If you have a persistent problem or issue, addressing the situation is not Aptive's strong suit, and it becomes readily apparent that they are a sham of an outfit that has no strong suit to speak of period. It is deplorable how poorly the ship is ran at Aptive and to think, I left one provider thinking they were lesser equipped but Aptive proved to me beyond of shadow of a doubt that they are the worst pest control service in the region. Do yourself a favor: STEER CLEAR. read more

Aptive service techs are always punctual and pleasant! They are polite and put clean booties over their shoes before entering the house. Malba does an excellent job and it's the constant professional! He is an asset to the Aptive team. Malba did our entire outside from the 2nd story soffits to the foundation and inside as well. read more

A knock door sale making tons of false commitment. And after 4 month treatment, the situation is worse. Tons of ants and growing wings flys everywhere. And mice still happily making noise on my attic. And spide knit the net in the house. I checked mice trap, the bait inside it never be touched. Never never use this compay. read more

Had a young man come to the door to sell a pest control service. Said I wasn't interested and started to close the door, but he continued to speak. Again, I said I'm not interested and further shut the door, and he continued to try to sell. Finally say I am again not interested and shut the door. He proceeded to flip me off (guess he wasn't smart enough to notice the doorbell camera) as he walked away. My house could be infested with every bug on the planet and I wouldn't go with their business. Too bad I can't rate a zero. read more

They get you in the initial sale and the initial service. After that, the second appointment is... well the guy showed up but did NOT do any service at all. Yet he still charged us, claiming that he performed service. We werent home at the time, but we have a ring doorbell. We saw him in our property for only 15 minutes and he left, without doing any work. Stay away from this company. read more

Summary: Watch out for their year-long contract hustle! Yesterday, we received a visitor wearing a blue polo shirt going door-to-door in our neighborhood. He was a representative from Aptive, named Taylor. He told us about their the pest control services, which we were interested in. When asked, Taylor was unable to provide us even a business card or flyer. So, we told him we would agree to only an initial appointment to see how things go. Taylor tried to get us to pay in advance, which we declined--wisely. He rushed me to get a signature and there was little notice of what I was signing. As it turned out, what we signed for that initial appointment was a year-long contract with multiple payments. If I had not gone back to the document that was emailed to me, I would not have realized this. ​ While the guy seemed nice, we didn't appreciate the dishonest hustling. It was lacking integrity, candor, and transparency. We don't like feeling cheated. For these reasons, we will never be doing business with Aptive, ever. When I went to cancel the Service Agreement, I saw that they made it near impossible to do so. It took me fifteen minutes or more to download the PDF, fill out the contract's Notice of Cancellation, execute it, and email it to them as an attachment. The cancellation signature/date fields were non-editable, which required me to use some tools--for other people, I recommend just printing it out. This ploy to lock people into year-long contracts is a really shady business practice. read more

I am very disappointed with the service so far. The guy that came door to door talked me into trying out the service to compare it to the other company I was using. He offered me a free service but said not to cancel right away or they would have to charge me for a service (due to loss of product) so I stuck it out for 2 services. The first service the guy didn't come in the house to do anything. I told him I have ants really bad in certain areas but he said just treating the outside would get them. Second service they texted the day prior to coming. Supposedly they treat spiders but there was a big spider living in my window (ground floor) right after the service. He stayed there happily for a few weeks too. So I received a text today they are coming out tomorrow to treat my house. I have not seen any improvement in my ant population and that spider is still living in my window, so the treatments haven't been working. I called customer service who said I signed the contract for a year. I told them that their rep told me I could cancel anytime and that the contract was just to prevent me from cancelling after the free service. She informed me that was not the case and i have 3 more treatments before I can cancel or I will be charged $229 service fee. So the point of the story: the reps that are going door to door lie to get you to sign and the woman did not sound surprised at all that one of their reps lied. read more

AVOID AT ALL COSTS - DO NOT SIGN UP WITH THIS COMPANY. It is a major scam. They lie about their services, you WILL see insects a plenty, you cannot get anyone on the phone - EVER -, they do not respond to emails nor texts, they lie about their prices. Once you sign up - you are locked in as you will NEVER be able to get a hold of anyone to cancel. At this point, I don't care what it costs to cancel - I JUST WANT OUT. I have re-signed up with Orkin whom I've never had problems with at all. The only reason I left to try "Aptive" is because it was communicated they were cheaper and that they treat from the roof down as a part of their "perimeter" treatment service. What they actually charge from 2nd service onward is $139 per term, which is grossly more expensive than the EFFECTIVE and ACCESSIBLE services offered by Orkin. Woes me read more

This company is a joke I signed up with them paid them and it seems like they were feeding them not killing them came back multiple times things did not get better they got worse it's not worth the money and they are they trying to come after me for some additional funds which I refuse to pay they are a big scam. I would not recommend them to anyone read more

I guess I'm the fool for hiring this company. Company has typical business model, solicit business with professional sales representatives who talk a great game. Unfortunately, In my Opinion, deceptive sales tactics are employed, outright misrepresentations on frequency of service, how your account will be billed, and again, In my opinion, complete lack of performance. I will admit, they are very good at billing, charging, bumping up charges, altering billing cycles to meet their local performance objectives, again my opinion by reviewing my billing. Think about this, during a recent service appointment, the technician was on my property for literally 6 minutes and 20 seconds. 4 minutes 15 seconds in his vehicle 20 seconds to knock on my door, acknowledge his presence and return to his truck 45 seconds to strap on backpack 38 seconds to fast walk spray my shrubs 15 seconds to take off backpack and put back in truck 7 seconds to take a picture of the house and leave Price for this service $69 I have now been billed for $199 because evidently I received their initial treatment at 50% off, PROVIDED YOU STAY A WHOLE YEAR! Ok, I'll pay it. I will also make it my mission to educate every person I come into contact with of my experience and opinion. Fortunately, I have the opportunity to lecture across the country and Adaptive has just provided an additional example to include in my curriculum. WARNING: This company is GROSSLY OVERPRICED in my opinion. Do your research, (again everything stated is my opinion from my own experience and now supplemented with research) Why pay monthly when a large percentage of companies do pest control quarterly (at lower rates ) and still service in between if a problem comes up. Don't spend money spraying for mosquitos in the dead of winter, another money making scam in my opinion. I say do your research, did you know Adaptive Pest Control has faced legal action for deceptive business practices in the past. My suggestion, find another Pest Control Company. You'll still get rid of the pests but you'll probably be much happier. read more

By law you can cancel a product or service within 3 days, which Aptive states in their contract. When canceling with Aptive, you have to click on the web based contract and sign the cancellation form. You have to print out the form, because it is non-fillable, sign with pen and ink and either scan or take a picture using your phone and email to the address shown. Well the print function for their contract has been disabled and if you try to print from your browser menu you will only receive page 1 which is not the cancellation form so you will not be able to cancel the service in time. These are shady business practices. read more

Aptive product KILLED MY DOG, by baby is dead because of these bastards. I wa as told product not dangerous to pets even if the dog eats weeds, just need to wait an hour after spraying. I called customer service and they said it's the least toxic of all the pesticides. Least toxic does NOT equal not dangerous. My baby started coughing shortly after the first spray, both my dogs wouldn't eat and had diarrhea. My sharpei was not recovering as my springer spaniel and if you know about sharpei the way the environment reacts to their over production of HA will morpheus a health condition. The condition was cancer that the vet said has been there for 6 to 8 weeks, which was the timeframe of Aptive service. read more

We got them from a door to door salesman a few years back. We constantly had bugs and we would call and ask them to respray. Last service, the next day my kids went out and got bit by bugs. We called to cancel due to mosquitoes constantly and were told by the account manager we were never sprayed because that wasn't in our package (even though they came and resprayed for them multiple times). We got another call after we cancelled telling us another story than the first representative. Not worth the money. Make sure you ask about their yearly increase. read more

SCAM! BEWARE! Rep rolled up to my house on a hoverboard trying to sell service. Told me my HOA asked them to come. I'm on the HOA board. WE DID NOT REQUEST THEM TO DO THIS to our residents. Would not take no for answer. Finally asked him if he'd like to see my gun and carry permit. Thought he was gonna shit his pants. I called police and reported this. read more

Came home to a flag on our front lawn and some kind of rodent trap at the back of our house. WE DID NOT ORDER THIS!!!!! We don't spray chemicals on our lawn and we have a (hopefully still) organic garden in our back yard. WTF?! My husband sat on hold for 20 minutes just to get a prompt to leave a message. So pissed. We don't have a need for this service and got sprayed with poison without our consent. read more

Never got my receipt I requested several times already, salesman who came to my front door promised that they will remove all cub webs around the house and never did! Should've listened to the reviews! Learned it the hard way! Will cancel the remaining quarterly plan ASAP! read more

Initial service started off OK until October when a appointment was set up automatically. I did not approve or confirm this appointment as NO ONE is home!!! Tech shows up, husband talks through our Ring doorbell system. Tells the tech "no one home, we don't want the service" Tech lies and notes on my account that he "sprayed extensively inside & outside" Aptive charged my card $119 for a service that never happened!! I have been fighting for a refund every since 11/8 I have been getting a runaround by Aptive! First I'm told check in the mail, then I'm told the charge was reversed, then when I call back to confirm check was indeed sent I'm told no. My bank has verified to refund or credit has ever been issued. I have since submitted a claim for a fraudulent charge with PNC. Meanwhile Aptive is still playing games with me about my refund. Never again will I use this company and I have told all my friends and family. I'm now contacting the BBB read more

I had and continue to have an absolutely terrible experience with this company. They were unable to get rid of any of my pests. I was told by the tech that there was nothing they could do about my rat problem. I ended up calling another company that got rid of the issue in only one service. The nightmare continued with Aptive even after I had moved to another pest control company. Every time I spoke to customer service I was told a different thing. First I was told I had only one more service to pay for, then it was several, then I needed to pay a disconnect fee. Then I was told my account was frozen and I didn't need to do anything. Now I'm getting bills again. Every time I call I am on hold for twenty minutes. Just don't get involved with this nightmare company. There are so many more reputable ones in the area. read more

I've been using Aptive service for several months and am pleased so far. Today, Nico came to my home. He accidentally hit an outdoor lamp with his long-handled sweeping tool. I haven't checked the lamp yet to see if it is functioning; I'll get to that later. But what impressed me so much is that Nico immediately came to the front door, explained what happened and asked if he could borrow a ladder or step stool to try to fix the fixture. He was clearly upset and apologized. I opened the garage door and told him to help himself, but I couldn't go out to help, because I was with a client. He came back to the door later to say that he had tried to fix the lamp, but the bulb wouldn't screw all the way into the socket. He wanted me to try the switch, but I actually don't know where the switch is, so I assured him it would be all right and not to worry. I felt badly for him because he apologized several times and said he had called his manager right away to explain what had happened. OK--so this is not exactly 5-star service. But if the lamp happens to be broken, the remedy is to buy another one. It wasn't expensive. What I really appreciate is Nico's character. He owned the problem, reported it to his manager and tried to the best of his ability to make it right--actions we rarely see nowadays. Nico, I don't care about the lamp nearly as much as I care about the fact that you are a man of integrity. Thank you. read more

It had been oaky with their service for couple years, but it came out really bad. I need to cancel service due to moving out. I called and called almost 15 times to cancel and left messages 17times including a chatting option on their website for last 3 weeks (never directly connected with a real person on the billing department). they never called back or left messages for me. I dont understand what is going on with this company. They might want me to pay their service even after moving out, which might be their own way to do business. WATCH OUT!!! I will report this whole situation to BBB soon. read more

Shady business quick to have their sales team pick up but they will not return emails or phone calls to cancel do not use

I worked for this company for two years. Last year, it was ranted and raved to join a department that the company was streamlining towards. I applied and did not get the job the first time. I was offered another interview and I got the job. The position never panned out to be what it was told to be but it was supposed to be a good move. However, since moving to this position I endured a major pay cut, odd occurrences with no regard for human life nor decency, to just about 2 hours ago unemployed. It's heart wrenching because I asked constantly for about a month if something drastic was going to happen and would I at least still be employed, I was told from the director to my manager that there was nothing to worry about and I would be made aware if anything changed. Just as dreaded, a mandatory meeting was called, started late where we was thanked for our patience, to ending with being told we were without a job within a matter of 5 minutes. Meeting ended access to all platforms denied and that is the end of a two year stint with no offer to another position, no warning, no time to plan anything with the current state of the world. That's the Aptive way! read more