My service with Aptive started off rough. A good friend of mine referred me to them. He said he has used them for years and was happy with their service. On my first date I scheduled a service window from 4-6 pm. This is where the problem started. The technician sent me a text around 3 pm saying he was five minutes away. I told him I was just leaving work and would be there by 4. When I got home at 4 I received a text from Aptive around 4:15 saying the tech came and there was no one home. Needless to say I was not happy. I called customer service ready to cancel but they convinced me to give them a second try. On the second time they redeemed themselves. My technician James showed up in my service window at 5. He was great. He walked me through my home and explained every step of the process. He was more than willing to answer all of my questions. He thoroughly explained my service plan and made sure I was comfortable. After he was finished with my treatment he was on his way home. Even though I was his last appointment for the day he didn't rush the job at all. Thanks to him they earned the 5 stars. I will see how the bugs look in the future but so far I am pleased. read more

Service was poor and fraudulent. They first came to deal with mosquito's. They killed everything but mosquitoes. They killed birds and pollinators. Then changed me for service they never did. They wrote up a fraudulent report claiming that they came to my home but never did. I know because I have video surveillance and my property is secured all around. I requested a refund for service not completed and was denied. You have many options for pest control services. Aptive Pest Control should not be one of them read more

Would recommend this service. I signed up for what thought was subscription service for quarterly visit but turned out to be single service. Though was getting a discount deal only to be told later was just one time service and deal was quoted wasn't honored. Also had my last name missed spelled so could sign into account. Moving onto new provider. Don't recommend read more

I had the worse experience with this company. I called in to cancel my subscription and THEY HUNG UP ON ME. They provide horrible customer service, inaccurate information, and an unpleasant experience overall. I urge you to leave this company if you are with them. read more

Had an appointment scheduled for today. They ghosted me. No one showed up, no one called, or texted. VERY UNPROFESSIONAL. They are just taking our money and not even attempting to do the job. read more

DO NOT SIGN UP WITH THEM I signed up with Aptive Pest Control about three months ago to deal with a wasp problem at my home. Despite multiple visits, the only treatment they provided was spraying outside and setting traps, which did not resolve the issue -- at one point, I had hundreds of wasps inside the house. When I called for help, a technician repeated the same surface treatment. I asked if they could remove the nest, and he said he wasn't licensed to do that. What made the situation even more frustrating was the office manager's response. During the call, he accused me of being condescending and repeatedly blamed me for the issue. His tone was rude, dismissive, and unhelpful. I recorded the call because it was shocking how unprofessional it was. After weeks of ineffective service and poor communication, I decided to pay the $200 cancellation fee just to end the contract. Bottom line: Ineffective service, unprofessional behavior, and blame-shifting. Save your time and money -- look elsewhere. read more

Aptive Pest Control - Just one day of collecting all the wasps in the house. - Pest Control Near Me - Annapolis Junction, Maryland

Should have known things would go bad from the hard sell. From the automated assostant to the foreign call center, not a good experience. They dont give you a preliminary time frame; you just wait all day or call as i did (hence the AI and foreign center). Tech texts just before arrival and asks if you have special concerns. I said I'd talk when he got here. Only talked to him when he was in his truck leaving and i ran out. When i asked why he didnt come talk to me first, he said "Im talking to you now so what do you want to say. I dont believe he did much of anything, certainly not what I wanted. He and the boss said he had pictures. Supposedly sent me pics but they werent; just a nothing description of actions he took and how angry i was. I have no doubt he took pics, but he would have had time to do little more because it shows his arrival and finish time -- totalling SIX MINUTES. Im done after second visit. Never again. Steer clear. read more

I would not recommend this company. They make their own schedules without verifying you are home or not. They also miss very large issues (hornet nest, etc). I have texted them 6 times and they never respond after I tell them to wait for me to get home. read more

I had the out to my house for a European hornets nest spray and removal. I bought a 1 time service for $229. They came out a sprayed and put powder in the hole in the tree where the hornets are located. The spray and powder did nothing. I still have the same amount of hornets I did before the service. When calling to have them come back out I was told the because I paid for a 1 time service and the service was done there is nothing they can do. The only way for them to come back out is for me to buy a year service agreement at $35 dollars a month. I was told I can cancel the a year service after they come out and not be charged the $35 a month. Who in there right mind would pay more $ to have them come out. They did not remove the nest because it was in a tree truck off the ground. I was passed around to different department and never received any answers. The last person I talked to Sean was rude and nasty to me. Be careful with this company and signing any service agreements with them. read more

A horrible company! They will take your money, do not hire. They also make it impossible to cancel. I have never seen a company with such a horrendous business model, buyer beware! They come around on scooters and state they have so many customers in the neighborhood and then refuse to cancel service. Almost 2,000 dollars later and Im still fighting. A horrible investment. read more

They forged my signature on a service agreement document allowing them to continue service and increase their payment....do not ever use their service!! read more

I had a very bad experience with this pest control company. The salesperson promised many services and benefits that the company never delivered. Once you sign the agreement, they immediately demand payment even if the promised services were never provided. After signing, the salesperson stopped responding completely. When I tried to reach out for help, the supervisors were unhelpful and even worse than the sales staff. Instead of solving the problem, they threatened to send my account to collections. This company is not honest with customers. They only care about getting your signature, not about providing quality service. Do not sign any agreement with them until everything they promise is clearly written and guaranteed. i wish to give negative even not zero read more

I needed a pest control company to control earwigs and carpenter ants outside of my house. We went from having carpenter ants in the yard to having dozens and dozens of carpenter ants crawling all over inside the house. They took a problem and made it worse than it was. Do not feel pressured by the door-to-door salesperson because they are not an effective pest control company and their rates are not as competitive as other companies regardless of how much they say they are taking off. You can find a cheaper and more reliable company somewhere else. Hiring Aptive was a huge mistake. read more

Aptive Pest Control - We didn't used to have ants inside. Now we have them everywhere. - Pest Control Near Me - Annapolis Junction, Maryland

My experience with them started off well about a year ago. But the last two scheduled visits, the tech showed up at 8pm! how the heck is supposed to see what he's doing at 8 at night? Then trying to cancel, nightmare. Two calls, the rep hung up on me, finally got a hold of someone who completed the cancellation, asked for confirmation via email... nothing has arrived. Not the tech's fault, it's the company's fault. Going to go the DIY route. read more

I don't recommend Aptive at all. Very deceptive. Disappointed with poor service and exorbitant rates. They don't come when there's a problem and charge every month. They did not solve any of my problems with mice, spiders or mosquitoes. Charged me $199 to cancel poor service The last service call was 5 whole minutes. Don't fall for their for to door lies read more

This service borders on a scam. They require regular service calls whether you need them or not. I was told I could call them only when I needed their help, but that is not true. Also, they do very sloppy work and don't care. An environmental disaster. There is a penalty of over $100 for cancelling. I phoned and tried to cancel service calls. The agent said she could not do that without a penalty Too bad there is no exterminator for corrupt exterminator companies. read more

Sounds like pretty much everyone is having the same experience with this company. Door to door salesman stopped by because they were "doing jobs in my neighborhood". He did his talk and found out the price was 160/month for their contract. That was more than I was willing to pay, especially for some random company I'd never heard of, so I told him no. "What if I drop the first session down to..." Again, told him no. I knew I wasn't going to sign up, so I asked him to leave. As he went back to his electric scooter/segue he muttered something under his breath. That confirmed I made the right decision. read more

If you are looking for a budget pest control company that does good work, I have had no issues with bugs while using this company. Price is much lower than other businesses, and they have been very flexible with me as an annual customer. The technicians have always been professional and courteous. read more

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF. read more

They lied about the time they would come and ruined my whole day by not showing up at that time and then offered me $20 for wasting my day. The salesperson told me a lot of stuff most of which isn't true and now I am stuck in a contract and would never let them step foot on my property again. read more

Used to be a decent pest control company, but seemed to become deceptive over the last year, as well as not doing everything they were supposed to do. My last service caused me to end my contract, although the manager I spoke to in order to cancel, used vague language and in the end said they'd still contact me every 3 months. I told him I do not want to hear from them again, and he was still dancing around it! The last service I received left my pets in danger, as they used a product all over my backyard that I'd asked them not to use. After 2 hours of conversation with different customer service people, they could not assure me it was safe. The pellets they used were loaded all over the backyard, and from what I read they need to be wetted down in order to not be dangerous to pets. I spent 4 hours trying to wash this away and allowed to drive. I was told the Service manager could answer my questions, but he was "unreachable" on weekends. I'm done with this company and advised them I would nor be paying for t b at last "service." I was transferred to another extension to address that, and was only able to leave a voice message. Very unprofessional and disappointing. read more

Buyer beware!! very deceptive company. The technicians say there is no contract agreement but try to charge you $100. if you cancel.

I contracted with them for bug management and was told they would spray for mosquitos, remove cobwebs and remove wasp nests. They failed to remove 3 obvious cobwebs and a wasp nest near the front door and am not confident they sprayed properly in my house and had to hire another pest control company to do the work. Very poor service and luckily I cancelled my 1 year contract with them within 72 hours. They did not even offer a refund for the first service. read more

Gave me an appointment and no-showed. I've wasted my day for nothing. How would you feel if they did that to you? Think about that before you use them. read more

I don't like giving bad reviews, but when the salesperson from this company came to my house to try and sell me services, the tactics he was taught were all wrong and really pissed me off. I told him that I called a local service that's a member of my Chamber of Commerce and after I had to explain to him what a Chamber was, all he did was bash the other company and tell me how they don't do the things that Aptive does. The sad thing is, I never mentioned the name of the other company. Whenever I told him no, he kept dropping the price and trying to get me to commit right away, even after explaining to him that I always research a company first. The guy tells me he'll be back at 8 that evening to see if I changed my mine after I told him no and if I do change my mind, I would text him. I'll be damned if he didn't show back up at 7:45 PM and keep ringing the doorbell. I was not going to waste my time with him again so I didn't answer. Train your sales team properly, and explain to them that your Google rating is not 4.8 and has a lot of false reviews and your Yelp rating is only 2.3. read more

Dear Aptive, Please let your Door-to-Door salesforce know: 1. Wear your mask, dont just hold it in your hand. We are in the middle of a national pandemic and all.. 2. Dont ignore "No Soliciting" signs. 3. STOP PITCHING after the sign is brought up by homeowner, and don't say "a bunch of my customers have those". You're not helping your cause. I had to close the door on the rep to get him to leave. I'm also a sales person, and it's tactics like these that give us all a bad reputation. read more

I've lived in Maple Lawn South for 3yrs. Every spring neighbors post negative comments about their experiences with Aptive. I've posted their comments below. -Beware of Nate from Aptive. Hard sell. Just not interested in pest control thank you very much. -Yes he was very pushy and wouldn't leave my porch despite me saying it wasn't a good time several times. He came back at 9:15pm -I was roped into Aptive last year by a pushy and fast-talking salesguy named Dallas. Their customer service is lacking, they show up whenever they feel like and treatments after the initial discounted one is fairly expensive. After all that, I'm still dealing with mosquitos and flying insects in my backyard. I'd avoid Aptive if at all possible. -I was talking to him through the Ring and after I insisted I wanted to see a quote via email before agreeing to any services he literally ran from my porch back to his hoverboard and scooted away without a goodbye. Strange interaction. -We have a no soliciting sign next to our front door, as do most of the neighbors, and they still knock on the door and give you the hard sell. read more

The guy that came to the door him and I had a agreement but come to find out most of the services we agreed on did not happen after the guy shows up hours late. The price we agreed on was a complete lie. I will be using local for now on. Don't waste your money read more

Ok service but very disorganized. Was told I had an appointment from 8am-12pm and received an email confirming that time. No one shows that day and I call and they tell me time frame is all day?? I was specific with the time frame and they dropped the ball. Don't use this company. read more

I've had nothing but great experiences with Aptive. My wife and I first moved into our new build November of 2022. We were having issues with roaches. Seems if they had transferred over from our previous apartment in College Park, MD. Initially, we hired a local pest control company, Fogle Pest Control, whom seemed to do the bare minimum when it came to pest control. We stayed with Fogle for about a half to a three quarters of the year when we were approached by a sales person from Aptive offering their services. I told him of the issues we were continuing to have even with pest control in our home and he was able to quickly tell me what type of roaches we had, what routine treatment Aptive could provide to assist me with my issue, as well as offered to get me out of my current contract with Fogle. Aptive got me out of the contract as well as exterminated our roach problem. Something I thought could not be fixed. In addition, we recently had a mouse problem in which mouse got in through the garage. I brought this to the attention of Aptive during a recent visit and showed them where I was noticing the most activity. Aptive laid traps and the mouse was caught the very next morning. I love the fact that they listen to their client, are reasonably priced, and are very knowledgeable about pest control. For instance, the exterminator that came out to help with the mouse control previously had his own pest control business in D.C. and if you've ever seen those DC rats they're similar to New York rats in size and thinking the city belongs to them. All and all I couldn't be more thrilled to have found Aptive Pest Control. read more

Aptive Pest Control - Mouse caught via Aptive trap - Pest Control Near Me - Annapolis Junction, Maryland

Came to my front door and verbally offered a good deal. First service they showed 6 hours late and didn't perform some of the tasks they said they would. The verbal offer was a lie and wasnt even close to the contract. The contract was $300 to get out of, over $800 to stay. This company is dishonest in the beginning then collects cancel fees for profit. Hard lesson to me to check reviews and read contracts for any new company. Also, the chemical they most often use (Permethrin) is 10-30$ to buy at hardware stores. Only have to apply once a year to be effective. read more

This company endorses shady business practices and are a scam!! Their door to door salespeople are aggressive and harassing. Never seen anything like it. And they seem to thrive from fake positive reviews. Can't believe they haven't been shut down read more

No stars. Super aggressive and pushy salesman. Doesn't hear "not interested" or "no." Came to my house twice in 24 hours. Told "no." Police are being called next time this company shows up. Recommend nobody hire this company. read more

I hired Aptive to treat my yard for fleas and ticks using insecticide granules. They required either a credit card information, or my bank account information, so they could automatically bill me. Aptive's technician came and spread the granules ONLY on the perimeter of the front yard, and the perimeter of the back yard. I complained to the technician about the lack ot total yard coverage, and the MEAGER amount of granules distributed, and he only gave me excuses. I tried to leave feedback on the poor service I received, but the online feedback form was rather complicated. I tried to send an email to the person who set up my Aptive account, but he was no help at all. He works in Sales, and has zero concern about customer satisfaction. I obtained the customer service phone number, but got no help there either. Aptive contacted me about a later appointment (which they automaticlly set up without getting any input from me). On that same day, I emailed Aptive to inform them that I did NOT want the upcoming yard treatment. They came and did the next day's yard treatment ANYWAY, in spite of my attempt to cancel. I continued complaining to Aptive, but they basically ignored my complaints. I went to the bank that issued me the credit card, and had the credit card cancelled. Now Aptive is threatening to turn me over to a collection agency. The only good news, is that I found a LOCAL company that did an EXCELLENT job of treating my yard. I can actually communicate with LOCAL people in that second company, if I have any concerns. read more

I had an appointment on this date for the time frame 1-5 with an hour call. "Antonio called me at 1:52 PM, stated he was in the area and would be there shortly." One hour went by and I called Antonio back, he said he got caught up do I want to reschedule? I stated no, I took off work for this appt., Antonio stated he would not come today, and I had to reschedule and HUNG UP ON ME. Antonio then DID NOT ANSWER this call when I called him back. Was treated rudely and unprofessional. When I contact an Aptive supervisor, Mr. Galloway, I was told that Antonio called and said, "he was not comfortable coming to my house and cancelled due to that?????????" He told a lie and just did not want to come to my house. I told Mr. Gallaway and stated I took off work, he stated he "WOULD NOT COMPPESATE ME", "sorry you took off work. Will listen to the call and IF this has happened before, Antonio would be reprimanded" When asked if he would be reprimanded if it was a first time offense, was told NO Horrible company, bad management and employees/DO NOT CONTACT THIS AGENCY Terri Letwinsky read more

This is 4 hours after I received an email from the technician stating he dewebb and removed all spiders...along with the removal of a "wasp nest." I called to cancel my serviced with Aptive but have to wait till I receive my next service call in January for $119 and then will have to call back again to cancel or pay $199 cancelation fee. For all I know, the technician threw a sign up in my yard and a door tag on my front door and walked away. Dallas Crane knocked on my door back in April the day after my dog died. Despite me crying, he still pushed for a sale. I've emailed Dallas but haven't heard back. Great job Dallas, thrilled I put my trust into a reputable pest control company. read more

Aptive Pest Control - Pest Control Near Me - Annapolis Junction, Maryland

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They are unprofessional and rude. Their salesman has came multiple days in a row ringing the doorbell and knocking at least twice both times. My husband answered and told him we were not interested (just like last yr) and that he didn't have time to talk to him. Meanwhile our two year old was crying at his legs and our dog was barking like crazy. The guy just kept going and trying to sell and ask questions. My husband said "I don't want to be rude but leave and I'm going to close the door" and he KEPT GOING! That guy was so aggressive and unprofessional in our opinion. We will never use them just because of there approach now two years in a row. read more

Aptive somehow talked my elderly mother into signing up with them for pest control even though they did not operate in her area at the time. I saw 13 monthly payments of $75 in her bank statement so I contacted them. They said they would refund the money, but only refunded one month's worth ($75). After 5 months, were are still waiting for the remaining $900. Aptive's aggressive sales tactics have been reported on several websites and the cause for lawsuits in some parts of the country. We filed a complaint through the Better Business Bureau to help our situation. I want to make sure people are aware that Aptive may provide quality extermination, but they also use questionable methods for sales. read more

Contracted with this company for 18 months, and we are canceling after 5. We contracted for ants and mosquitos, and after months, nothing has changed. The company does not provide a time frame for appointments, leaving consumers to wait all day. They also move/cancel appointments with no communication to the consumer. Our last appointment was canceled by a tech in the middle of the day, and we only found out because we called at 5:30 to ask when the tech would be here. So unprofessional. The Cancelation fee is high, and when I called to cancel customer service tried to offer me a $20 coupon for the trouble. read more

The hustler appeared in a no solicitation neighborhood on his wheelie contraption and knocks on the window a foot or two away from the door. When I answer it he was not particularly deterred by my German Shepherd who was not happy to see him. He was not wearing the mask and I doubt he was vaccinated. He did not want to take no for an answer and wants to come back at 8 to try again with my spouse. I told him that we already had pest control and I let him know he shouldn't return if he valued his legs - and let him know my other dog was even bigger..... If he does come back, I'll let him know how the company's Yelp reviews are. Oh, try calling the company - they have the absolute worst robo voice to give you options! read more