Lovely job, pleasant people to work w8th. My very beat up old floors look brand new.read more

We got the floors in our 99 year old house refinished, and Dale was great every step of the way! He…read moreresponded very promptly to my inquiry, and took the time both over the phone and in person to explain his process. On top of that, his knowledge and expertise were very evident. For our quote, he very thoroughly walked through our house and answered all our questions. It really helped us understand what to look out for, and how to keep our floors in good condition for the future. Not only did he do a great job refinishing the floors (see before and after photos below), he also removed a bunch of squeaks from our floors -- we didn't even know that was possible! The last thing I'll say is that Dale is an incredibly fair vendor -- we originally reached out to him for a full sanding and refinishing of our floors, thinking that was the best way to protect them long term. He took a look, told us they were in pretty good shape, and that he'd recommend a lighter refresh and seal instead -- a service that would be faster, cost us less, and would still protect our floors for the same amount of time as a full refinish. We'd highly recommend him for all your refinishing needs. Thanks again, Dale!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a…read moreluxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets!

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

Mugi is a true professional. Shows up on time, works fast and meticulously and did a fabulous job…read moreon refinishing my old oak hardwood floors. They are gorgeous and perfect. Plus I kept changing my mind on what I wanted when it came to stain or no stain, gloss or satin. He gave me expert advice and I am glad I listened. I am so happy I went with him, I got about 5 quotes and his prices are beyond fair! I wish I took before and afters to show here.

Incredible work ethic. Beautiful work. Happiest anything has ever made me in the work I've done to…read moremake my Berkeley pre-1900 brown shingle, full of legacy wood, look and feel better. Mugi refinished badly stained existing oak flooring, put in new oak flooring, and cleared a room's floor of a bad paint job to expose and refinish Douglas Fir. I see the poor reviews indicate that Mugi required follow up. That was true in my case as well but that's not uncommon in the world of getting work done on a house. And once Mugi commits he's a very clear communicator - no regrets!

I highly recommend Hao and his team for your hardwood floor refinishing. Hao was very…read morecommunicative, informative, and professional! Price is reasonable and well worth the results. His team were prompt, careful with our property, hardworking, and respectful. They arrived on time, protected the surrounding areas and cleaned up everyday. HD Flooring is everything you look for in a flooring contractor company. I am extremely pleased with the results and will definitely continue to hire and refer Hao and his guys for flooring needs. Thank you so much Hao and team!

We just bought our first home and the one missing piece was updated flooring. The home wasn't…read morecohesive, there were harsh transitions between carpet, LVP, and tile. We found HD Flooring online, and a consultation was scheduled promptly and we had a quote later that day. We showed Hao our ideas, and he discussed every option with us providing his professional and valuable opinion. He took into account other elements of our property such as our pool and made suggestions for materials. Hao's first hand experience made his suggestions invaluable in selecting materials for our flooring project, even suggesting a local flooring store that provided us with an excellent price for exactly the flooring that we were looking for. Hao had the material delivered to our house and was very hands on in the demo and install process. Hao provided feedback, identified potential issues early on, and provided solutions. We had the entire floor in our house replaced and are extremely happy with the final product. Hao's team worked quickly, finished ahead of schedule, fixed all our minor concerns, and provided information on how to care for our floor going forward. We are extremely happy with the service HD flooring provided and our new floors. We will be recommending Hao and HD flooring to all of our family and friends!

The Amber Flooring team did a great job on my daughters room. Our hardwood floors look brand new…read moreafter being covered with a rug for almost 60 years!

Strange experience. Amber's estimator came out, inspected the floor, and promised to send an…read moreestimate but never did.

The whole process of replacing our old kitchen vinyl floor with eco-friendly, beautiful marmoleum…read morein our 1930s home with Mr Frick went very smoothly and the end result is we could not be happier. We contacted him thru his website and he came on a Saturday to discuss our needs and measure for a free estimate. He was running a bit late bc of traffic but texted to let us know. His bid was somewhat better than the nearby flooring store but he would take longer. he assured us he takes his time so everything is done the right way. He kept in communication during the job, cleaned up every night, took care to make sure everything was right. He even went to 3 different stores to find a reducer that matched the color of the adjoining hardwood floor. We would 100% use him again if we had another flooring need. And he is such a nice guy too.

Mr. Frick is wonderful to work with. We may or may not be able to schedule our flooring job with…read morehim. His bid was prompt, comprehensive, and he knows his stuff. We highly recommend so far. Thank you, sir.

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

With new construction there are so many choices to be made. As the project manager of my home I…read moremade sure to do a lot of research and get multiple bids. I found Factory Direct Flooring on yelp and stopped by in person to see what options they had. Not only did they have the exact herringbone color I was looking for, it was a much lower price than all other places. They scheduled my install at a time convenient for me. They were professional and provided great communication. They installed over 2,500 sq ft and also did a great job on my stairs as well. Living here for 6 months we have had zero issues with the floors even after spills and drops. Nice to know there is a good warranty, but don't anticipate needing it. Check out the photos, we couldn't be happier. Looks like we will be back since my mom wants the same floor I have now.

We had previously purchased unfinished hardwood flooring and had planned to install the flooring…read moreourselves. Life got busy and after a year we decided to find a contractor to complete our flooring project. I hired Factory Direct Floor to install the hardwood floor at our house. Everything was incredible from start to finish. I had a mixture of tile, carpet, and laminate flooring that had to get removed. Jose and the team finished the project within 7 days, covering 1,250sq ft. They were extremely professional and clean. It was great seeing the progress that was made everyday. They are such hard workers. Every day Jose would give me an update on the work that was completed and checked in with me to make sure I was happy with all the details as they made progress. I'm so happy with the final result. The owners were excellent too, payment was super easy. I never had to visit the store and everything was handled via text/phone calls.