I ate here with my coworkers today. We had a party of 7 total and sat at the bigger round table (back left of the restaurant). We were greeted by our waitress Jessica after about 7-10 minutes sitting down. After everyone ordered their drinks, I spoke up and told her I think everyone's ready to order. I wasn't 100% sure if everyone was onboard and ready to order, but the people who were ready went first while the couple others made their lunch selection. I spoke up prematurely to get our orders put, because I had a feeling it'd take awhile to get drinks out. Where I work, we're given an hour lunch. We had come here a time or two within the past couple months and had always been able to get in and out during the hour. The food has always been decent and the service has always varied based on server. The 7-10 minute wait for the waitress to come up and introduce herself ended up foreshadowing an even greater waiting time for the food.
There was actually a point during this visit where I thought the Cooks in the back had died. Over 30 minutes had gone by and nothing was coming out of the kitchen. Not even any of our appetizers. I was looking around at what looked I thought was a non-busy lunch service and literally saw no food coming out onto any tables. Jessica continued being attentive and refilled our drinks, but never mentioned she would go check on the food for us. After 40 minutes of waiting a couple started joking around at our table, 'did the cooks go on lunch break?', 'are they on smoke break or something?' You could tell their sense of humor was showing through as a veil clothing the frustration of the waiting period. Around 50 minutes had gone by and there was no visual sign of any food being brought out, no manager walking around on the floor assisting staff, and no one giving us any heads up of what was going on in the kitchen. I don't know if a cook or two quit half way into lunch service or what, it came off like the kitchen was completely cold.
We flagged down Jessica as she was walking by and told her to tell the cooks that we needed to get the food boxed up and take it to go. We also needed help on splitting the checks 7 different ways manually because the Ziosk at the table wasn't working properly. Jessica went to the back and told them to box everything and must've not realized how much time had past. I'm assuming this because there was no apology about not getting any food to our table, and it hitting a point where we spent our whole lunch hour sitting around drinking tea, lemonade, and water. She informed us they were boxing it all up and got together everyone's checks split up appropriately.
Finally onto the food here. I ordered the 2 for $24 with a co-worker. We both went with the chicken tender platter. The platter is an additional $2 on top of the standard chicken tender basket. You're promised a larger portion of food in the platter. After the even split, my tab was around $16 and some change. It was $12 and some change for the chicken tender platter and $2-3 for the drink plus tax. I mention the price for you to make a correlation with the image of the food I ended up receiving. The food was far from warm. When you're given fresh hot food in a plastic to-go box, the steam automatically starts fogging up the plastic container the food is in. The to-go container stayed clear the whole time and it had me wondering how long ago the food had actually been cooked. The icing on the cake here was that they forgot to include any dipping sauces for everyones meals. One in my party had ordered an oriental chicken salad and they gave him no dressing. They didn't even pack in any to go plasticware.
To say this visit replicated my past visits here would be a lie. Obviously we saw this place as a decent spot to come for food if we had visited it a couple times somewhat recently. What's strange is the last time we were here, the staff seemed very cheery, jolly, and more than willing to teach the customers how to use the Ziosk's at the tables to help lighten your server's load. This time around it's like the place literally did a full 180 degree turn for the worst. I'm more than disappointed here. The portion sizes have always seemed fair and the food has always tasted fine. Not only did we end up wasting our time for horrible food, I felt ripped off paying a couple bucks extra to upsize my meal and get a laughable portion size. I'm not trying to come off cheap here. I want you to mentally correlate a $20 meal (when you include tip) with the food I received in my attached photo. If they continue down this track, this location won't be around much longer. I am beyond amazed at how you can have good service/food one day, only to return a couple weeks later and leave feeling like you should of just ordered at a jack in the box.
I don't plan on returning to this location anytime soon. I don't know if there's been major staff changes or what happened but this place is going downhill big time. read more