Long wait times, ok food, and good service give this review of an Appliebee's a 2 stars.

They state they are open til 11 pm. My family and I showed up at 1015 pm after being on the road for 9 hours, we were told that our table would be ready on 10 mins, we left at 1050 pm because we didnt get served, or sat down. I'm very disappointed and will be in contact with the manager in the morning. read more

The wait was excessive. We were told 5 minutes, but it was closer to 20. There were a lot of empty tables and tables waiting to be cleared. Wait staff was friendly, but the worst was the food! The grilled chicken was so hard it was difficult to cut and chew. I thought about sending it back (which I hate to do) but it took long enough to arrive that I didn't want to wait for the kitchen to try again. The broccoli was way over salted. The ribs were overcooked also. It would have helped to have had more sauce on the ribs. The fries had been under the warmer too long. How could that be when the restaurant was packed and busy? I'm not sure what people see in this place. read more

Pulled in at 5:20pm. Was seated promptly. Server came after 15 min wait. Had to ask where the appetizer was after 30 min. It came 5 min later.main course took 50 min to get to the table. One order of baby back rib was sent back because it was served cold. Aftet 10 min the meal made it to the table. The staff was bickering about who should be bussing the tables. Meanwhile 5 familys came in waiting for a table. The manager came to our table and apologized for the cold meal. Comped us 10% and deserts were free. Bottom line there seems to be a lack of leadership on the floor. Bussers walking arount the lobby floor, wandering. When there were tables that needed to be bussed and people waiting to sit. Recomend going to cracker barrel just down the street. read more

Got take out while visiting for vacation. The food was thrown into bags and not properly displayed. The pretzel bread was stale and the food was greasy. Would not recommend. Manager was nice though. read more

I have been to Applebees a handful of times over the last 20 years, all in different locations. They have been on my 'ok' list, till this week. Hubby and I are living in Gallup for 3 months while we are on a voluntary work assignment. We eat out each weekend and have tried many of the places in Gallup. Applebees was the latest. First of all, it was busy on Veterans day and it seems (but we didn't ask) that there was a special deal going on for Vets that night. Good for them. Hubby and I decided to go for the 2/25 deal. Main entree, sides. I think our server was fairly new, our unfamiliar with the food so I will give him slack for trying but giving wrong answers. I asked if the mashed potatoes had cream (which is deadly to me) and he said no. I clarified, any dairy? He said no, but they did have a gluten free menu if I wanted it....Ok. He is young and doesn't have dietary issues, yet. I ordered the baked potato to be safe. For the other side, I asked what the grilled veggies were and he said peppers and cucumbers. Cucumbers? yes. Cucumbers. Hmmmm. I am thinking it was Zucchini, but maybe it really was cucumbers. I got green beans. Ok. On to the ribs. I am a TGIF ribs fan. I like the sweet sightly spicy sauce and not the hickory, tomatoey, sauces. I was assured it was the sweet, so I decided to give it a try. The house salad was wonderful! Nothing really spectacular, but we have been salad deprived. Green beans were flavorless, and possibly a little beyond their prime. Potato was safe. The ribs were WONDERFUL. the 1/2 rack was much less than I expected but there was plenty of food. Hubby had the bourbon chicken and shrimp which he liked. Nice dinner. We will return and maybe I will get a full rack of ribs. Service was fine, they were busy. I do wish there had been wipes or extra napkins. I had to go wash my hands after eating the ribs, so I could finish my meal. read more

I do wish that I could give no stars, and it's not because I have high standards for my dining experiences and can't be satisfied...blah, blah, blah. This restaurant truly deserves no stars. My family and I were traveling from Vegas to home and stopped in Gallup for the night. We stayed at the Hampton Inn right up the street (so location wise, Applebees is in just the right spot). We didn't expect much. Just the New Mexico version of what we have back in New York. Um, no. First off the hostess was just weird. She was on a cell phone when we went in, and didn't hang up when she saw us. Instead she turned her back to us to continue her little chat in private. When she was finished, she told us a table has just opened up and she was having it wiped off. We got to the table and it was still a mess. I get it though. I work in a restaurant and things don't go the way I want sometimes. Our waitress took our order. Things were looking up. Then a table of about 7-8 came in. We overheard the other waitresses laughing and they told our waitress "they're allllll yours." She sighed in sadness. Nice. After that, we weren't really sure who our waitress was. We never saw our original one until she brought the check. The manager on duty kept asking other workers if we had been checked on in a while, so that was nice. I get that she was busy, so the other waitresses stepped in to help, but it seemed every time we needed something, it was accompanied with an eye roll. Sorry, but we're not the reason our waitress is busy. We're not trying to hog your time. We know you have your own tables. Eh, you win some, you lose some. We're never coming back. read more

Food was good service sucked also there was hair in my boys drink and to top it off the draft beer was warm! Seems like every visit the restaurant is going down. read more

Awful. Served raw bloody chicken wings. I took a picture as proof. I am hoping I don't get sick. read more

Applebee's Grill + Bar - American Near Me - Gallup, New Mexico

The worst customer service period. Waitress got my order wrong and suggested I take my food to go after the cook remakes it. I don't think I have to say much more. read more

Been a while since my review, and this place is doing a lot better. Real good burger today, and employees are doing much better now. Service is improved and so is the food. I'm nicely surprised. read more

I'm surprised that this location only has two stars. Our visit tonight was absolutely perfect! Ashley, our server, was lovely and very attentive! Food came out piping hot and very yummy!! read more

Great service! Food on the other hand is not terrible, but just taste like frozen food. Food that was microwaved, put on a plate, served and charged $14. Small piece of tilapia fish and some raw tasting roasted potatoes. I told my wife that applebees used to be my favorite restaurant chain. Hopefully they will improve food quality. My wife had the wedge salad which she devoured. She enjoyed it. Main course was some crappy tough chicken marsala with raw-ish potatoes. read more

Okay, this was the worst Applebee's i have ever been. I ordered the pepper crusted sirlon and when i received it was about 5 cubes of unseasoned meat. The manager came and asked if i would like them to prepare it again. This time it came back (same plate) with what looked like they sprinkled some pepper on it, threw it in the microwave and sent that crap back. So the manager came back and asked me if i wanted something different. Ordered a grilled chicken salad ( the manager took my order) about 10 minutes later the waiter asked if i wasnted grilled or crispy. Really? The food finally came and the chicken smelled like a sewer. Needless to say i didn't eat anything there. Poor management and no quality control. I will call the GM in the morning. They didn't deserve one star. read more

From the moment we entered Applebee's in Gallup, we had a wonderful dining experience. The host was very friendly. Our waiter, Brandon, was also very friendly. We mentioned that we had stopped at this Applebee's on our last trip from Oklahoma to California and we're pleased then, so we decided to give them our business again. As we finished our meal the manager stopped at our table and thanked us for returning on this trip. The food was really good, but the staff was excellent. We will return on our next trip. read more

If you think all Applebee's are the same, you have never been to this Applebee's. This is a busy one and the food is not so good. But, in a town like Gallup, there aren't a lot of places to go. So you'll probably come back here anyways. read more

I've been to this place a few times since my last review and was pleasantly surprised. The service, food and drinks were a huge improvement from the last time I had made a review. The steak I ordered was cooked perfectly and my margarita was strong and tasty read more

Went for lunch today Dylan was our server and he was very respectful and did a good job, we also had a Host who frequently checked in on us, the service was great and the food was AWESOME! read more

Nice service, love our server his name is Dusty. Very personable and on top of things. My coffee never got cold loved this experience. Food wasn't too slow coming out. Nice experience over all. read more

If I could give half a star I would. Walked in at 9:15pm and the guy at the host table literally walked away from us. We waited in the lobby and no one came. 5 minutes later a young woman came, apologizing because there's a new chef and she was helping out. She said the kitchen is backed up over an hour because everyone is ordering steaks and ribs. We said that was fine, we'd been driving all day and just wanted to sit down. We could drink and have some chips and salsa. She said sorry we can't seat the kids at the bar. We said that was fine and we can sit down at a table. Oh but nope it's an hour wait to even get a table, and showed us her reservation program on her tablet. The whole situation was confusing because there was no other people in the lobby and there were tons of tables open. To me it sounded like she had zero plans sitting anybody and was coming up with multiple excuses. Not impressed. read more

Don't eat here unless you want to have your money stolen. The Manager condones theft by his employees. I had my credit card charged twice for the same meal and the Manager will not refund my money because it would mess up his books. THIEF!!!!! read more

Good selection on food. Friendly waitresses. A little bit too big and too loud. The cocktail margarita didn't taste good. In total not worth the money spent, too expensive. read more

Our Server/Bar tender Jerome always friendly, great service...He always makes us feel welcome No complaints and Recommend if anybody eats there to ask for Jerome....he will take care of you..!! read more

My wife and I had classic fajitas, the steak was over cooked and tough. The served our rice on the skillet , it was burnt and hard . They meal should have been around $11.00 and change, they charged us $15.95 the price of their smothered fajitas, our final bill Was 41.00 plus a five dollar tip. We wont be eating at any Applebees in the future. read more

Tonight I wish I knew the girls name that served us, she was slow and appalling!! Seems like it was going to be ok with her, drinks were ordered and then later she took our orders. I ordered salad and soup for dinner, daughter ordered the chicken Alfredo plate and husband ordered the brisket soft taco -- They brought my dinner out and not my daughters or husband! Ridiculous!! I completely finished my dinner and still no dinners for my husband or daughter! Finally dinners came out and my husband brisket tacos were COLD AND ROCK HARD, for soft tacos! How dare they!!! I called the waitress over to have my husband explain and asked, are theses supposed to be hard tortillas? The waitress said, no and took the plate back... didn't apologize or anything! We sat there another 20 minutes waiting! And mind you, during that time waiting... THE WAITRESS WENT AND SAT AT THE BACK TABLE WITH ANOTHER EMPLOYEE, even as I was watching her! WHY are they even allowed to sit while working in the view of customers??! (Should show customers that you are being proactive). I finally had the manager to be called over by some young guy waiter which he spoke on his mic and ear piece, saying, "they need you over here, yo! Who talks like that in front of customers?? The manager came over but seemed to just listened , AT FIRST, of our astonishment on how this whole dinner ordeal went. He then said, he knew about the order being wrong from our waitress and added, "she had no tension on helping you"...WHAT??!!!! At that point, I told him this is all wrong and should have never happened! He finally understood and agreed and said, he would take care of the whole bill. Totally not what we wanted because we just came to eat dinner after traveling and being on the road two states already! Believe it or not, when we were discussing our issue with the manager at our table, the tacos came..... and the young guy waiter that had called the manager for us, was STILL STANDING NEAR OUR TABLE listening to what was happening (WHY stand at our table when it has nothing to do with you). Anyhow, when the new plate of tacos was put down, (my husband had already informed the manager husband that he had lost his appetite and we all just wanted to go), the young guy waiter then said to the girl waitress who placed the new taco plate down, "No, No ,No they don't want the tacos! take them back". Major embarrassment! All in all, they all need retraining on properness and professionalism! Sad! ‍ read more

The food was decent, when it finally came out. Not only did the table wait for more than 30 minutes for our food, but when we finally got it, one of the party members had to wait an extra 15 minutes for her salad! Apparently, the chicken was not ready (although we had three steaks on the table that looked as though they would have taken a lot longer to cook than putting together a salad and some chicken). The waitress did, however, acknowledge this issue and took a whopping $0.70 off of our more than $70.00 bill! So thoughtful of her. Overall, bad service and mediocre food. read more

Service was terrible! We waited and waited for our food. When it finally came out, my wife's food was nice and hot and my was very cold. I sent it back and told the waiter to skip it. I ate a bit of my wife's meal and we walked out. Also, they do not fire grill the food with American oak as they advertise. If you drive around the back there are no stacks of wood for grilling. If pellets are the idea, then it is false advertising to have a small stack of wood in the entryway giving the impression that real wood is actually being used. In any case, they don't use it. You can't see it, you can't smell it, and you can't taste it. read more

Should Be minus one star but the they don't allow it... waited an hour for my food. Manager never came out to discuss what happened.Bartender was nice and tried to Help The Situation. I ended up canceling my food order. read more

Waited over 10minutes for someone to take our drinks & another 10minutes to actually get them. Drinks were wrong & didn't get it fixed until we got our appetizer 15minutes later. Bad Service and Mediocre Food. Not my choice to come here but we don't have the largest range of restaurants. Now I remember why I haven't come back in over a year. Choice Cracker Barrel or a local place. read more

Food was average for Applebee's. Ate in the bar. It seemed that if you were not seated at the bar you were not important. Waited over 10 minutes just to get a server and I was staring right at the bar tender but she did not care. When I ordered a second drink the server was unable to get it for over 15 minutes. She told me they were waiting for clean glasses. I looked over at the bar and saw at least a dozen clean wine glasses. It's a very happy place for the employees but they need to get their priorities in order. I hate to say it but if your not a native or a guy. Good luck! read more

I should have checked with Yelp before I came. The reviews are correct. When someone finally came to take my order, I ordered Cajon chicken and shrimp. Evidently, some people think you can cover up freezer burn with an extra helping of garlic. Not so. Had to dip the chicken in ketchup to choke it down. read more

The food was great, but management needs to get the staff to clean, there was trash from the last customer under our table, picture frames on the walls are dirty..Wait service was great and friendly. I'll go back once they decide to clean.... read more

Very disappointed. Comments are about the Kitchen and To Go Staff only. Not a complex order, but results were abysmal. I am a well-traveled person and have worked in restaurants before and understand the challenges, and also understand how it should be done. I also have never felt the need to submit a review or survey before this experience. - 4 Cheese Mac & Cheese has bacon in it (not in menu). - 2 Kid Orders of Chicken Tenders came out shriveled - but more importantly 1 had 2 tenders, the other had 7. ????? - kids milks were forgotten/missing - Med Rare steak was med well and cold. - Burger - wow, this couldn't have been more bungled and had to go back to the kitchen 3 times and still didn't come out right! Order was Burger, medium, with cheddar cheese and tomato only, fries on side. Came out with no cheese, pickles/lettuce/onion/tomato and so well that it crumbled apart (think it was chop steak and not ground beef). First time it went back it came out with cheese shredded on side and half the fries, and all the garden dressings, then came out with cheese melted but with only lettuce. I get that a kitchen is busy, but there was no other orders at To Go at the moment, and the server had to keep coming out to verify the sides, etc for all orders (don't they have a printout or screen I the kitchen?). Plus the To Go Server was all "ok boss this, ok boss that". I am from NY and still felt like he was a used car salesman. Wish I could cancel or take back the generous tip I gave him upfront. Again, very disappointed. While waiting, and waiting, the bar seemed to be well run/managed by the bartender. Would never eat here again, would not recommend this place to others and am hesitant to visit another Applebee's anywhere. Will be even more disappointed if Yelp screens this and removes it. All states is true and can be corroborated. I downloaded the Yelp App just to submit this (was forced to by Yelp - only way to submit a review on a mobile device). If this review disappears, so does the Yelp app from my phone. read more

I will never go to another Applebee's because of this place. Words cannot describe how filthy it is. It is always understaffed with long wait time. I had a pasta dish, which was soggy, waiter took forever. Buy yourself some luncheon meat from WalMart and eat in the parking lot, you'll save yourself money, time and aggravation. read more

I have eaten at other Applebee's in the West with decent food being served. This location needs to have a corporate inspection or something more drastic. I ate with a party of seven. All food was mediocre to poor. I ordered a Turkey Stacker Sandwich. It turned out to be filled with Cole slaw and the location of any turkey was a mystery. My wife ordered a wrap and it was also filled with slaw. I guess we arrived at a time when it was time to clean out kitchen leftovers on the plates of customers. Avoid eating at this restaurant if you're looking for a decent meal. read more

Service was awful. She didn't even asked how we wanted our steaks cooked, they arrived over cooked. Took forever to get refills. But probs to the managers for taking action, he took off some items and even gave us 2 free desserts. read more

Only 1 out of the 6 times I ate here was the service pretty decent. Food is usually okay...the appetizers and flavored iced tea is usually good...but for some reason the customer service is usually sucky read more

I don't know what the deal is, but they must grow the laziest, worthless employees in some dilapidated basement in the outskirts of Gallup and everytime I drive through I am blessed with having to deal with them. We stopped in around 3pm, which is typically a non busy time in a restaraunt. It took almost 30 seconds for the hostess to greet us even though she was standing right there and was just doing nothing. It was almost as if she completely forgot what to do. She then walked away to clean our table. She was only 20' away, but I think she actually fell asleep wiping our table. Once seated, I excused myself and went and washed up. By the time I got back, our drinks had yet to be served. Then my girlfriend went to clean up and when she came back, we still didn't have drinks. We're talking water here. It didn't come until after we placed our order. We placed a simple lunch and once again we had to wait. The only good thing was the little computer thing on the table where we could pay our bill and not have to wait for our waitress. As we are walking out, our waitress and the hostess, both of which had eye contact with both of us, couldn't even muster up a thank you or good day. I would pack up some beef jerky and popcorn and drive straight thru Gallup next time. read more

Poor service. I walked into the bar and sat at a hi-top. I'm a white guy and the only guy in there not Native. Placed an order with their automated system. Waitress was conversing with her friends at the next table, looked at me and went back to her conversation. I activated the "call server" button on the automated system and a light flashes. She looked over again and back to conversation... I left. And to be clear it wasn't busy. read more

Food was OK. Went in for happy hour in afternoon, had 3 drinks with girl bartender and at 5 o'clock another bartender, Jerome, came in. She went ahead and got me 4th drink and went ahead and charged me. Well, after she left, Jerome came and asked if I wanted something else. I ordered another drink and an appetizer. They brought appetizer but never new drink. I asked for receipt and he charged for appetizer and two more drinks. When I question he wanted to make me a fool. He then went and lied to manager and they took one drink off. I still gave 20% tip as that is what I do but I will never come back again. read more