They helped me fix and issue that my cell phone carrier could not. Cell phone carrier spent 3 hours with me. Still same problem. Apple spent 30 seconds (no kidding) & problem solved. read more

Always helpful assistance here. Very knowledgeable staff - BUT...the whole Apple shopping experience went downhill very quickly after being asked to pay $0.25 for a bag on a $5000.00 purchase. Surely Apple could absorbed this in their prices or pay this on the customers behalf. Really bad marketing move here. Spoilt the experience over the annoyance of being gouged while paying for a premium product! read more

Why is it so freaking hard to find a way to make a genius bar appointment? Searching on the site sends you in circles and then sends you to online suggestions of how to fix the problem.....I WANT TO TALK TO A REAL PERSON AND IT'S ANNOYING. So much for Apple's user friendly products... read more

Unbelievably slow service. An hour wait for a hardware repair inquiry? Feb 12 5:30 pm read more

feeling the need to up my photography game, i decided to take advantage of apple's complimentary photography workshop. i booked my spot online and made my way to their beautiful downtown location at pacific centre mall. the informal class was on the second floor, up a grand staircase. the two level downtown store is a chic space with ample natural light with floor-to-ceiling windows, providing captivating views of west georgia's traffic and the art gallery. over the course of the one hour workshop, i picked up a variety of tips and tricks, with a special focus on honing my skills in iphone photography and mastering the fundamentals of using the camera. the small group of around ten participants gathered informally in front of a huge wall screen, making the learning experience dynamic and enjoyable. a great opportunity to broaden my photography and editing skills. read more

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Spacious new 2 story Apple Store in the heart of downtown vancouver. Friendly & helpful staff. Fast service. -1 star because: Street parking can be hard to find and underground pacific centre parking is on the more expensive side. read more

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Wasted my time - I made an appointment to replace a battery, called ahead to find out if that would be possible same day as I live out of town, was told by over the phone by Apple support it may or may not be depending whether they had battery in stock, and then only when I showed up at the store was I told it was not possible because they have to unglue the battery and it takes hours to do a replacement. Had I known that I would not have bothered hauling my laptop on the plane and around the city all day. Then I got some "Genius" attitude at the store. Yes, I was annoyed at how Apple handles battery replacements and how I couldn't get accurate information over the phone. I made it clear I understood that was Apple's policy and not the "Genius"' fault. However, fragile millenial that she was, she complained about my tone of voice and escalated right away to wanting to call a manager because it was hurting her feelings. I wasn't yelling or swearing or anything like that, I was just really annoyed at Apple and didn't see why I should have to hide that. That was a really poor way for her to handle the situation. I am actually a customer service expert (I ran an organization that trained people on it). She just cost Apple all my future business, I'll never buy another new device from them again (user since the Apple IIs) and I'm in my early 50s so likely several more purchases ahead of me. Also, she lied and said the reason if I go to another authorized Apple service provider like London Drugs that I have to leave my Macbook with them while they order the battery is because that's London Drugs' policy. BS. It's Apple that makes them do that. London Drugs hates it too. read more

Let me prefix this by saying the employees are nice and I understand that they are just doing their jobs. What inspired me to take to Yelp in the first place was the fact that the appointment I had scheduled for 7pm wasn't honoured at all. I ended up waiting for a solid 30 minutes before being helped. After that, I was made to stand around for another hour and a half before my problem was so At the root of it all, there is absolutely no system in place to ensure guests are being helped. People come into the store and stand around for a good 15 minutes before being approached by someone who asks if they've signed in. read more

Not an Apple person but I came with a friend. Beautiful and huge Apple store. The service was okay but what killed the experience is the nonfunctioning payment devices - she had to keep tapping it aggressively against the counter because the screen would flicker constantly and actually ended up using a coworker's. Also, they just let a homeless man in here to watch the NBAs or something on YouTube. Terrible body odour and loud. The security guards did absolutely nothing. read more

So. The store is beautiful, the staff are polite, blah blah blah. However when I went into the downtown Van location it was with the intent of purchasing a MacBook Air. Long story short I went through 2 of them in 3 weeks and neither one worked with my USB-C drives. I discovered later the drives worked perfectly. The staff made somewhat of an effort to sort out the problem, but in both cases nothing was resolved. I was put into a position of purchasing a MacBook Pro from Bestbuy (which was way beyond my initial budget) and had to finance it. As I had a large downpayment, no one objected. Best buys customer service was an absolute nightmare however. Apple. 1. Have a person in store to handle your financing. 2.Don't have a staff member recommend buying a Windows PC (Yeah that happened) 3.Do whatever is needed to resolve an issue including replacing an online ordered Mac with one IMMEDIATELY..not in a. week, not in 2 weeks. If you lose a couple of dollars, doing that, its the price of doing business. 4. When A customer who has experience trouble shooting technology has a suggestion, don't immediately dismiss it out of hand. 5.Do more to control the experience instead of letting it get out of control. Such as putting a customer into the position of going to Best Buy. When I started the purchase process of a MacBook, I never anticipated it would take over a month to complete it. I despise writing a yelp review. It gives people cart blanche to say the most ignorant crap without fear of reprecussion. However talking to your staff downtown elicited "buy a Windows PC" from a support person. Whaaaaa? That was amazingly smug and condescending. Don't talk me out of buying a Mac, talk me into it. This might be my last Apple purchase. Cheers Stephen read more

Came in to purchase a Macbook Air. After slight misunderstanding, were greeted and helped by an enthusiastic and passionate young lady, Jenn. The technician and the manager were super professional as well. The data transfer finished that day, and computer operational and is working well. Thank you. read more

QAIS WAS AWESOME! Super friendly guy. Came by to pick up my iPhone 8 Plus and he walked me through the reservation in a breeze. Answered my plethora of questions and followed up with welcoming invites to ask him anything. He also took some time to get to know me a little, made some great suggestions on what to do/where to go since it was my first time in Canada(Vancouver). Great suggestions, great experience at this Apple store with Qais and Vancouver. read more

I took an hour off work to go drop off my iPhone to get the screen replaced registered with one of the attendants who took my information. He then directed me to sit a a table and stated someone will be right with me after an hour of sitting there another lady came in and sat right down after 10 minutes she was served right away! I then stated to one of the employees that I have been here an hour and your attending to other people who came after me so I told them what I thought of the whole situation and left not impressed with there customer service and will now go back to using Samsung products! if they don't want my business that's fine I was always a Samsung user anyways! very poor customer service and obviously disorganized with little direction and management! Samsung has always been the Best anyways! Had enough of Apple! read more

I want to Apple Store today. The location was very nice. It was so organized. The staff were very helpful. I really like them. I got like only 30 minutes until my purchase was done. read more

Wonderful young woman Cora (I think) helped to fix my hubby's frozen iPhone. Pleasant and knowledgeable...also did diagnostics as follow up check. read more

i brought my laptop to the apple store and they fixed it for me By screwing in screws for my laptop. Free of charge great service and they did it fast they are amazing kevin read more

God bless the Genius Bar at this Apple store. That's all I can say! They saved my butt (well, ok, just my iPhone and Mac) more than once. I was reminded of their life-saving skills the other day when, suddenly, my phone and laptop weren't in synch with each other and were, for lack of more technical terms, acting really wacky. I was able to book an appointment online for their Genius Bar help. When I arrived, the store was super busy but I was checked in and was seen exactly on time. I wish I remembered my tech's name but he was incredibly nice and knowledgeable and he fixed the various problems in no time at all. And he even helped me with other stuff and provided tips and shortcuts for other issues. There never was any mention to purchase any other products or to "upgrade" to a new phone or laptop or any programs or services. The only suggestion the rep made was that I should check out all the free tutorials and lessons they give people here (the schedule is online. Tons of classes. Did I mention they were FREE? He even mentioned they go on walking tours around town, taking photos, so you can learn how to take better photos outside, and some folks bring their out-of-town visitors on these walking tours. A free guided tour! How cool is that?). If you are technically challenged (like myself), or just want to better your phone and/or computer skills, this place is a wonderful resource. read more

I went to The Pacific Centre Apple Store to get a new iPhone. I was served by a profoundly deaf associate, who used an iPad to communicate. (We each had a keyboard.). The service was excellent! She helped me select the right model with the right storage. I have a hearing impairment for which I wear bilateral hearing aids, and very much appreciated the possibility to receive service without struggling to hear the associate over the loud background noise in the store. read more

Oh Apple. You may be a billion dollar corporation, your products sell themselves and have a huge cult following, but Apple has terrible customer service. A friend and I walked into the store around noon. Yes, it was busy, but I saw about 3 staff just standing around. We were looking for a screen protector and a staff member approached us. He guided us to the section where they were selling it and we asked if they can help us put it on. He said no and pretty much waved us away. OK, whatever. We go up to the "genius bar" and wait for a few minutes and then we were told to move over to the side, -it could have been said in a nicer tone. Everyone was getting assistance except us. That's fine, maybe they were there before us and the staff were helping them first. But it would have been nice if the person who helped us either walked us up to the counter or asked another person to ring it in for us. We continue to line up and when it was finally our turn, we go up to the counter. The guy was just texting or messaging on his iPhone and finally looked up after he was finished. I found this rude because your email or messages can wait, even if they are work related. The customer is in front of you and at least acknowledge them first if you need to get back to the urgent email. Basically, Apple doesn't care enough to provide training to their staff and show them what customer service is. They make tons of money, people still buy their products and they don't really give a shit. read more

I'm an all out Apple fan (since having an Apple II as my first computer) so I really want to give 5 stars to this store. Unfortunately, my reviews are mixed and more so on the poor side. I have 3 separate experience incidents with this store: 1. January 2009 (ONE star) We were in Vancouver for a 2-week visit. My MacBook stopped working suddenly one day. My keyboard was not responding. I made an appointment with the Concierge and went to the store. The technician at the Genius Bar said my hard drive was fried so it either had to be zapped / rebuilt or replaced. I'm glad that I hesitated and declined. I subsequently did some research online on another computer and users with similar experience simply had their problems fixed by replacing the keyboards. Upon returning to the Bay Area, I took my computer to the Apple store in Santa Clara / San Jose (the motherland). Within a couple of minutes, the technician there confirmed that my keyboard malfunctioned and I could have it replaced with a new face plate for just over $100. Within 24 hours, I got my computer back working with a new keyboard and face plate. 2. May 2009 (FIVE stars) After moving to Vancouver, we each got an iPhone. We dropped one of them on the ground inadvertently. The silence button was slightly warped and the screen became wonky. We took it to the store with the intention of having it fixed. Since the damage was not intentional, the technician at the Genius Bar replaced our phone with a brand new phone! 3. Today (TWO stars) I need to file Canadian tax return again for the first time in 10 years so I was looking for a tax return software. QuickTax does not function on Mac OS (except for the online version). I went to the store to see if they carry other tax return preparation software. I checked the shelf and they didn't but I thought I'd ask anyway. After waiting and being disregarded by a customer service rep for 10 minutes, I found a representative available. I asked if they carried any "personal income tax return preparation software". It could not be any clearer. She said yes, led me to the software shelves, and pointed MYOB and AccountEdge to me. The boxes say "accounting softwares" and I indicated so. She then said "Oh, I don't do my own taxes so I really don't know." Are you kidding me? I don't play video games but I know what Guitar Hero and DDR are. She then checked with somebody else and came back to tell me that Quicken does offer a tax return software that functions on Mac but can only be purchased in the US. I was nice enough at that point to educate and explain to her that would be TurboTax and that does US returns - not Canadian returns. She looked perplexed. I don't think it's too much to ask for customer service representatives to have common sense and to know how to speak with customers, is it? read more

Good service & high quality products. It's my favorite store and products. I have used iPhone, iPad, Mac. I am going to buy a iWatch in the near future. read more

Overall a pitiful experience that has fundamentally changed my relationship with Apple. At the end of being lectured about how there isn't any browsing at apple stores (I had been let in by the door staff who said 'no problem' as I was waiting for a 'Genius' Bar appointment in ten minutes), the rather efficient fellow decided it was OK as long as I respected their social distancing rules of 6ft as they would be strictly enforced. I asked how was it that he chose to stand one foot away from me when he approached me and spoke with me... When my appointment arrived my accidentally damaged iPad was not going to be replaced straight away although I do have Apple Care as a previous read by an agent at London Drugs couldn't electronically verify it's serial number. I had purchased the iPad at Apple Oakridge. I said this was unacceptable but they held their ground, I said this would end our relationship and I was told that would be my choice. Yes it is. The shop assistant then tried to read the serial number (perhaps should have done this before and would have avoided this mess) and it registered. I know this because he said 'I have an update for you'. However no iPad in stock to replace it so, sorry. There's more, but what's the point? It's a massive company and they really don't operate with variable situations. It's an American company so perhaps Samsung, who knows but I can definitely feel happy by transitioning out of the Apple eco-home from this point forward. Phones, desktops, tv's, iPads. I was an apple advocate. Now I am not. read more

I had terrible experience yesterday at this Apple store. I try to get financing yesterday at Apple DT but I got screwed. My Simplii didn't go though so I use my MC but their charge device time out. Now I hooked for $131 for tax and $719 for financing ($29.95/m x24 months) from PayBright financing for not getting phone. I feel like I got scammed by Apple cuz I got charged but can't get phone. They say they will investigate next week. I am loyal Apple consumer but no more. I thought Apple is reputable company but unfortunately it didn't work out for me. Now I just have to wait till they resolve it. read more

I had good and bad experience here. If you are going to the Gensis Bar please show up at least 15 mins on time. This place is always busy. One bad experience I had was came here 5 mins before my appointment and there were 20 people in front of me checking in (this was with my iphone 6 - 6 month having it). By the time I got to checking in. I was late and they took me off the list. I had to go back in line and what had happen was there were over 50 people with broken iphone 6. I had a hardware failure on my iphone 6. So waited about 2 hours before I got help. They said its a hardware failure and they will give me a new phone. Oh darn. They had no more iphone 6 left. The one they give as replacement is different from the one they sell. They explained to me all broken phone were given away. And they only have 50 iphone 6 per day and per store. My options were either go to a different Apple store or wait till next day. They have shippment coming in everyday. I ended up going to Apple in Oakridge. By the time I got my phone fix half a day was gone. This was a stressful experience. As a tip. Make an appointment early in the day and show up 15 to 30 mins before hand. Just to be safe This is an over crowded Apple Store read more

Apple Store - Vancouver - Computers Near Me - Vancouver, British Columbia

So, a quick background here: I actually like Apple products, however their Genius Bar is garbage, and technicians often don't know what they're talking about -- just there to sell new products or expensive replacement parts, in my opinion. I went into the Genius Bar five months ago because my phone froze on a black screen. This has been a recurring problem -- phone freezes, and I can't restart it because my home button is also not functional. I suspect there is a loose connection to the home button. The phone is however, still functional once the battery dies -- not sure what the problem is with the phone, but I suspect there's a power supply issue. Thats of no concern to me however because I just want to increase the longevity of my phone by 6-12 months. No biggie right? Think again. I tell the Genius Bar technician the same thing I wrote in the paragraph above. He says there's probably a display issue and that the display for the phone needs to be replaced -- which includes the home button. He assumes that the phone freezing on a black screen is a display issue, because the home button also doesn't work. I explain to him the issue again -- it's not a display issue because when the battery dies the display works again. He offers to diagnose the problem but of course the phone is frozen and inaccessible without the home button to hard reset the power, so the diagnosis is not possible. He then presses to sell me a phone, I tell him I'm not ready to buy a new phone and that I'll just tough this one out a little longer. His response is "you're going to go without a phone?" I was flabbergasted. I had just told him it was a recurring problem and the phone would work again after the battery died, so I repeated that to him for a third time. He then implies that I'm wrong to think the phone will work again, but says if it does to come back in and they'll look at it. So guess what I'm writing this review on? The same phone, that has been not been repaired this whole time. At that point I could see the writing on the wall. I'm fairly sure that the phone is repairable simply by opening it up and reconnecting the home button, but I feel confident that Apple would not do that -- they would try to sell me a replacement part, rather. May as well get it repaired independently since it's out of warranty anyway. read more

I've been to this Apple store many times and had found painful and tedious. Today however, I had a great experience. I went into get a replacement pair of headphones. Of course the store was a buzz and the lineup fir service was so very long. My name was taken and I was asked to wait. I thought to myself geesh I'm going to be here all day. But I was pleasantly surprised. Within minutes an Apple dude showed up asking me what I needed. He was pleasant, clever and efficient. I was in and out within minutes. It was great! read more

Amazing service. Everybody's happy. Self-serve checkout if you're in a rush. All the new toys to play with. And the Genius Bar is lightning fast at this store. I come back every time I'm downtown, even if it's just to look around. Don't judge. read more

Apple Store - Vancouver - It's always this busy! - Computers Near Me - Vancouver, British Columbia

ok so update from my previous review. It was never a network error, it was the phone's hardware. I knew how to fix it by backing my phone up to iTunes, resetting my phone to factory settings, and then restoring the backup. This has happened to me 6 times for the past 8ish months, so when it happened again today, I went to the Apple store again. I was able to talk to the employee upfront and book a Genius Bar appointment. I had to wait 30 minutes so I shopped around. When I came back the guy at the Genius Bar checked my phone and my SIM card, and concluded that it was the phones hardware. He then came back with a brand new iPhone 8 (same as my previous phone). I was so shocked and I didn't expect to receive a new phone, I thought they would take my phone in for repair. He then helped me back up my phone to iCloud and restore it. Totally different from how the employees I mentioned in my review before treated me. I told him about how I was treated last time I was here and even he was shocked about that. Today wasn't too busy so this might be why. Genius Bar staff are totally different from the ones walking around. I am happily typing this on my brand new phone! read more

I came in for help because my new iPhone 8 no longer worked. The store was busy even on a Monday around 10:30am. I was able to get an appointment at the Genius Bar around noon. Came back around noon, waited a little longer. All the staff were friendly and professional. One girl apologized for the long wait. The guy who helped me resolve my phone issue was smart, fun, and capable. Thank goodness because at the price of $1200+ for a phone, I expect either the phone to work almost flawlessly or the Apple customer service to be able to fix if it stops working. My phone issue was resolved quickly, and I walked away a happy customer! read more

Loud, too bright, dry, bad air - it's a very inhuman environment. To make things worse, staff took a trade in phone without removing the SIM Card. Prompting an unnecessary trip back to the store after an inconvenient call. Amazing, no apologies, says we can go to a Bell store and buy a SIM card?!? When they made the mistake of not removing the SIM card?!? Will have to speak to the manager... read more

Apple Store - Vancouver - Computers Near Me - Vancouver, British Columbia

Look. The Apple Store always has the very best customer service - good on them. I think the caliber of people who work here (handpicked and trained by Apple) are excellent. Just a niggle. I was in to look for a spare AC Adapter, and I happened upon the Apple Watch table. In uncharacteristic fashion, it was an absolute mess. Watches were flipped over, lying on their sides, with no power. This is a prosumer brand, if not luxury, led by a former Burberry exec. The flagship Vancouver store is starting to look like a London Drugs. No offense. read more

Went to Apple store pacific centre a Genius Bar gentleman his name is MEHDI was very knowledgeable, patient, polite and a great listener. He was super helpful. I highly recommend him to get help with he tries his best to resolve the issue. Thanks read more

I might be one of the very few people that had a positive experience at this Apple store. Came here on a whim to have my dad's iPhone battery diagnosed. This store was packed with people (as is the case with any other Apple store, I guess). The initial Apple genius that checked us in was friendly and helpful. But the girl that eventually helped us was super nice and really explained things to my pops in a way he understood. She knew what she was talking about and was very patient in answering any questions he had. read more

I fucking hate apple. Evil company. I had had my AirPods for 1 year and 2 days, they made me buy a whole now one. $100 dollars later..

TLDR: They broke the NFC on my phone when I brought it in for a battery replacement, and instead of fixing it or refunding me, they tried to twist my arm into accepting a replacement phone I didn't want. I got a refund in the end, but only after far too much negotiating and wasted time. I went in for a battery replacement, and the technician broke the NFC chip on my phone in the process. After already having gone in three times - once on a whim to drop my phone off for the battery replacement, only to be turned away and told to make an appointment, then a second time with an appointment to drop it off, then a third time to pick it up - I found myself making yet another appointment to drop it off so they could run diagnostics and fix the NFC chip. After hanging out at a cafe for about an hour and a half while they took my phone apart again, I went back, only to be told it could not be fixed and the entire phone would have to be replaced. They offered me a free replacement, which would take a few weeks to arrive since they didn't have any in stock. Though this was very kind of them, they refused to listen to me when I declined the offer. I was happy to keep using my phone without NFC, and if it absolutely couldn't be fixed, I didn't want to junk it over such a trivial issue. I also didn't want to make yet another trip to the Apple store to pick the replacement up. Now, I said I would have been happy just keeping it without the NFC, but when I got it back, I saw that they had done a TERRIBLE job putting it back together (bits of sealant poking out the sides of the screen) because they had assumed I would want the replacement. This might have been purely aesthetic, but after their shotty job on the battery replacement, I didn't trust it one bit. It put me in a really awkward position because I wasn't too keen on holding onto a damaged phone, but I still didn't want the replacement either, primarily because it's an iPhone 7 and is rather outdated. I don't mind having an outdated phone that's old because there's no guilt in upgrading, but an outdated phone that's new would have weighed on me if I replaced it with something better after only a short while. I really don't like to waste, and was hoping on holding onto my phone, which is why I got the battery replaced in the first place. They gave me 90 days to decide, which is generous, but I worried what would happen if I decided to keep my phone and something happened after this 90-day period. When I mentioned wanting to upgrade instead, their suggestion to me was "accept the replacement and then send it in for trade-in credit for the Apple store." They refused to accept my current phone for trade-in because it was now broken (thanks to them), and offered no reimbursement for the botched battery replacement if I didn't accept the replacement phone. I asked if it was possible for me to simply leave them my phone, let them keep the replacement, and get the store credit. They said no, I had to go to the store to pick up the replacement when it was ready, request a trade-in box from Apple, and ship it off to the refurbisher if I wanted the credit. Not only is this a total pain, but it is also terribly unfriendly to the environment, what with all the shipping, and sending a brand-spanking-new phone to be refurbished/recycled. I ended up upgrading to an iPhone 13 Mini through Fido (shoutout to Christian at Wireless Wave.) I switched to them from Koodo because they offered me $143 to trade in my phone thanks to the Earth Day special, plus a bunch of bonuses, while Koodo offered me zilch despite being a customer with them for over 7 years. But despite the excitement of a new phone, I was still rather bummed about recycling my old one, dishing out $70 for a battery I didn't need anymore, and about the hundreds of dollars spent on the new phone I could have saved if the battery had been replaced properly. I figured it wouldn't hurt to call Apple support to ask for even a parial refund on the battery replacement. So I scheduled a call with Apple support, only to be told I would have to contact the store to resolve the issue. The number they gave me sent me to Apple Care, not the store, and I had to redirected yet again. FINALLY, the techs at the store said they would talk about it with their managers and call me with a decision later in the day. I only just got off the phone with them, and they offered a full refund for the battery replacement, which is why I'm leaving two stars instead of one. But I still have to go back into the store for it, which is a bit inconvenient. I'm just glad it's resolved and that $70 didn't just disappear into thin air. After all that, I have to say I'm utterly unimpressed with Apple's technicians, customer support, and idiotic policies. If you're looking for speedy resolution and genuine support, you won't find it here. read more

"Hey! Is anybody here or am I invisible?" I said to myself as I waited 20 minutes for someone to acknowledge me at the 'Genius' Bar. They all ignored me, preoccupied with their iPhones, despite me having an appointment. My three-week old iMac, which cost over $2100 after upgrades, had completely died. There was no power at all, and this computer was crucial to my work. They said it would take 3-5 days to repair. A week later, they called me to tell me they would need to order more parts, and it would take another "3-5 days". Well, it's been 3 days since THAT call and still no phone call to let me know what's going on. They did not offer any kind of replacement or compensation for my inconvenience - which is costing me money and opportunity every day I go without my expensive paperweight. Every time I try to get an update from them, they give me a "Don't call us, we'll call YOU" line. Not having basic replacement parts is really unacceptable for a brand new machine and Apple seems really inept at service once they have your money. read more

I won a 16Gb iPad in a promotion but wanted to upgrade to 64Gb. I phoned Apple customer service and they told me to take it down to the Apple store. So down I trot to the Apple store where they were completely unhelpful. Because I didn't have a purchase receipt, they looked up the serial number and determined that it had been purchased directly from Apple at their online store. However, the Apple store will only deal with iPads that are purchased at the Apple store. So... becuse this was bought online, they were unable to help me. Isn't Apple online and the Apple Store owned by the same company? Don't you just love companies that are really interested in helping their customers? read more

My IPhone 6s bent in my pocket, and I took it to Apple Store. I waited for an appointment for about 30 minutes. The technician told me that they don't fix these anymore and told me to buy a new phone. I don't understand why they won't replace my brand new phone, phone shouldn't bent in a pocket. Anyways, I think that technician wasn't helpful. The store is overcrowded and noisy. read more

Last week I booked a genius appointment at the Pacific Centre Apple store to look at the non working and damages to my iPhone 6S. Apple staff (customer service, genius, and staff) misrepresented themselves by saying my iPhone 6S had Apple Care when it only had a warranty until February, 2017. This is total misrepresentation of products, warranties, and services. During my visit to the Apple Genius that day, he told me I had Apple Care then told me about Apple Care Plus, I let him know he was the first to tell me about Apple Care Plus. This is where the Genius was right and was wrong, as I didnt know anything about Apple Care Plus. He got aggressive, wouldn't address the facts, then frustrated and let another genius come over to help. But that Genius came over with a confrontational attitude. I told them to stop speaking another language, saying "Apple Care" as it was misrepresentation of their products and offerings. I went to google to compare Apple Care and Apple Care Plus, but there was nothing, the genius said Google is not an authorized Apple website, and took control of my computer to show me the warranty details on the apple website which said "Apple Care Plus" and "Out of Warranty", I said where does it say Apple care? He said its the out of warranty, I said "Out of Warranty" does not say Apple Care. The genius was right again and I was wrong!!! This is such a disappointment as in the 20 years dealing with Apple, I have never experienced such attitude. I left without a solution, service, or genius assistance, and Apple geniuses were happy that I left unhappy. Apple Genius is no longer a genius, they are right and you are wrong. The customer does really matter to Apple any more? read more

Okay, here's a secret I'm going to let you guys in. Did you know you can use the iPhones in this Apple store to dial any international number! Yay! I first dialled home (living in Delta) and then I dialled my own U.S. number and received my voice answering machine. THIS ROCKS! I guess when the young and poor traveller goes to Vancouver, they can just hop by Apple Store and make a few phone calls to say hello to friends and family back wherever :) Yay Apple store! By the way, this store for downtown Vancouver is unfortunately very small and kinda puts to shame for an Apple store being in big city Vancouver! read more