OVER 3 HOURS FOR A SIMPLE BATTERY CHANGE ! I called for an appointment. The first electronic assistant passed me through to a second electronic assistant who passed me on to a human from another country who I thought could help me. The human took my name and then dropped his headset and was fumbling around for 5 minutes and never came back to me. So I drove down to the Promenade Apple store stood in line for a few minutes just to get an appointment for 90 minutes later. I came back at the appointment time dropped off my phone and was told to come back another hour later to pick it up. When I came back for my phone the repair was made but they removed my screen protector and threw it in the trash. They did not have the replacement protector for my phone and refused to give me credit for a new one. I argued my case for a few minutes but two staff members would not relent. They kept telling me that they will have to review the tapes. Are you kidding? I was never told they had to remove the screen protector to put in a new battery. So I had to buy one somewhere else. A friendly but arrogant staff with the typical Apple attitude "We got you over a barrel, what are you gonna do about it?" A trillion dollar company that doesn't give a flip about their customers. Total time 3 hrs 15 min. Maybe it's time for an Android. read more

Keep your product! When the customer asks a question about price, answer it! Don't lead them to a phone and condescendingly tell them the prices are on the app and that they want you to go paperless. Get much better service elsewhere! read more

I got AirPods from my grandpa but i got it for bday so yeah its working good lolol so that my post

I hate this place. They can't take my iPhone, they're "busy" today. I'm looking at a nearly empty floor and I literally counted 8 "geniuses" standing around. Not to mention another 2 staring at people coming in to the store. It's there a zero star option? Who cares if I have 2 appointments 15 minutes apart, they're too stupid to do both at once. This is what you get when you legalize Marijuana. read more

Apple Promenade Temecula - Yup, looks really busy to me. - Mobile Phones Near Me - Temecula, California

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Mix emotions, but giving them a 5 star because of the customer experience provided. When I purchased my iPhone last year I had a couple issues online getting it delivered to my home, I finally received it and I enrolled into the upgrade plan. Somehow the new device never got registered to having the upgrade plan that made things difficult to upgrade this time around. I decided to go in person for assistance to get it situated so I can pre order the new iPhone 14 pro max. When arriving I was welcome immediately then taken to wait for our support expert Conor, he was very attentive, he listen to our concerns and needs. He truly went above and beyond to help us. The issue we when in for was out of his department and he still managed to guide us over to his sales lead Chris to make sure our questions were answered. Conor reviewed our concerns to his sale lead Chris and was able to provide over all the information that was given to him. Chris then took over and was very knowledgeable. He also seem to be using us as an learning opportunity for his colleague Adrian. Who seemed to be very interested. Chris got on the phone to get answers from his team and realized that it was going to be a longer process getting it fixed. He give us options on how to more forward to get our issues resolved the easiest way. Even though our issue was not able to get resolved right away, he provide us with solutions. My fiancé and I over all had a great experience with the level of customer service provided by them. read more

I was there twice in 2 weeks. I had a Generation 4 iPad that started to act up when I let it download the updates. I found out that sometimes those updates have bugs that can interfere with the operating system. Anyways, the first guy I took it to said it needed more updates for it to work right, plus he said my battery was low, and they can't replace batteries on an iPad. Soooo-- he sold me a rebuilt Generation 4 iPad for $100.00 & my trade in. When I got home the "new" iPad was acting up WORSE than my original one! So I made another appt. This time a different man helped me , and I told him my story. He said I don't need more updates, but he just needed to restore the iPad to brand new condition. He restored it alright, but I'm STILL having problems!! I'll be talking with the manager on my next appt. GENIUS BAR MY BUTT!! read more

Can I please give you no stars? Yesterday was awful, appointments don't matter at this store. Our appt was 1:55, checked in at 1:45 and were taken in at 2:25. WTH!!! If the consumer is late you are deleted! Smh Apple! What's up, why are so many employees aimlessly walking around and not intaking appts and don't give me the Genius Bar specialist crap. That guy just connected it to an IPAD to determine the problem okay, so why can't any of the employees get a plug and an IPad and perform the same diagnostic? Apple used to be all about the customer experience, well apparently that don't matter no more, its more like just moving us consumers all along. They don't care, just move on!!! SMH! read more

Customer service poor. I came to this location twice in 2 weeks between 3:30 -4:30. First visit, no greet as I walked in. The guy that helped me no eye contact at all. Second visit same thing no greet as I walked in the door and SAME guy that signed me in. ‍. So glad to be done with this location. Don't have a high expectation. Well at least on the week day between 3:30- 4:30. read more

I received excellent customer service today at Apple. I came in to have my battery assessed, and after the Genius Bar ran diagnostic tests, it was clear I either needed to get a new battery or a brand new phone. When choosing a new phone, I was assisted by A-Ron. He ensured I was informed of all options and prices. He provided insight on accessories, including screen protectors and phone cases. He was patient and answered all my questions. It was a great experience and I am really happy with my new phone. read more

I bought an iPod touch yesterday and the USB cable wasn't working, so i came back to exchange it and a worker made it so complicated to exchange a simple USB cable and wanted to set me up for an appointment to come back and go to the "Genius Bar" are you freaking kidding me? Why don't they just grab a USB cable that costs them 5 cents in China and hand it to you. So ridiculous read more

Fast fun and efficient, a walk into this store feels more like an amusement park visit, albeit a very expensive amusement park visit. Lol The staff seem generally quite happy to be working here, which I appreciate. It's nice to spend ones money where you know there are good vibes. I came in about a week ago to pick up my husband's Christmas present, having made my purchase on line all I had to do was show my friendly tending associate my bar code and walla within a few minutes I was presented with my husband's new laptop, all set up and ready to go. I will definitely make this my Apple Store. read more

Took my iPhone in to get my phone fixed They sucked and lost my voicemails I had from my mom who So to who ever thought this was funny SCREW YOU!!! read more

Seriously, what the hell? I've shopped her for years. Spent an ungodly amount of money here, but, when I went to use the restroom while waiting for my iPhone to be fixed, I'm told that the bathrooms are not for public use. They were fine for public use the last time I was here... Apparently, in the last few months they decided that paying customers aren't good enough to be able to use their restroom facilities. As a customer and a shareholder, I'm not impressed. * This review posted on one of the iMac's on display at the Apple Store where I'm currently waiting for my iPhone to be repaired. Instant karma's a bitch. * read more

I absolutely deteste this store and I dread coming here, which lucky for me isn't that often. A few bad employees do spoil this store. Can the attitude, I come in peace. I'm also not a fan of employees giving people bullshit ass answers to placate them. Customer: "So I'm looking into buying an iPad, but how do I get media on it?" Employee: "You download it from iTunes" Customer: "Okay, but what about getting my CD music and ripping movies onto the iPad?" Employee: " You upload it to iTunes and then download it" What the... How "genius" of you! read more

I had an appointment at 7:50pm 8/14/19, needless to say, I was ten minutes early, was not greeted by anyone, waited for ten minutes to see if anyone was going to acknowledge me and no one ever did. Multiple Apple Store Associates walked by, made eye contact, but never acknowledged me, and never asked if there was anything they could assist me with. I walked up to a store associate and asked them if I could check in for my appointment, and I was told, "yes, someone will be right with you". Waited a few minutes and still no one came. Another store associate walked by, and I asked him if I could get some help, was told again, "yes, someone will be right with you". Waited, still no one came, asked another associate, was told again, "someone will be right with you". Asked another employee, and was told again, "someone will be right with you". I then asked when I might be helped, the employee had walked away and did not say anything back to acknowledge when I may be helped. Waited in the Apple Store for a total of 30 minutes and was not acknowledged, greeted, nor helped in any way. My two children had more help from the iPads they were playing on than I did from the store personnel. My appointment was to get my screen on my iPad possibly replaced if they were able to get it done. At this point I will never know if they had the means to get it done for a paying customer. I have done work and replaced parts on my iPhone's, iPad's, and other apple devices on my own, but my wife talked me in to going to Apple to have them do the work for me since we own everything Apple, and needless to say, I am very disappointed in the way I was treated, not acknowledged, and the lack of respect that I had received as a paying Apple consumer. I have multiple Apple devices in my home, from the computer (MAC), to 8 iPads for my wife and children, 4 Apple TV's, 4 Iphone's, 3 Apple Watches, 6 iPod touches, and the MacBook Air for my Laptop. After the poor experience I have received this evening, I am seriously contemplating switching to DROID/Samsung. I had hope the experience would have been better as it has been in the past when we make purchases, but tonight was very disappointing and irritating as a consumer as to the Lack of Customer Service, lack of greeting and acknowledgement, and lack of store associate support. I'm not too sure if I will be visiting the Temecula Apple Store again after this poor experience. I have also expressed my concerns with family and friends, and they too feel that this was a very bad experience and they too are debating on switching to DROID/Samsung after the poor experience that was received. They too feel that the customer service sucked and the employees should be reprimanded or retrained as to how the customer service industry works. I hope the experience gets better for others as the future progresses after my bad experience tonight, and I will be contacting Corporate in the morning to express my concerns and lack of assistance that I received this evening in hope the Apple Store will make the appropriate improvements with the staff, and customer greetings to make the customer's feel welcomed when they walk into the store, instead of feeling ignored. The store was not very busy to where they could have taken a few minutes to check me in, but instead was just put off. Also, the staff is definitely not aware of their surroundings, they were so absorbed into the devices that they almost bumped into other customer's while walking about the store, definitely need to pull their faces out of the devices and focus on the people standing in front of them and maybe the staff will see that people are waiting to be assisted! read more

Customer service has died.... These people are stuck now on telling me what can not be done. I remember just a few years ago what great customer service this store had... Now they have hired some very young very indifferent individuals. All these people what to do is collect your personal information and move on..... Hello what about my question? The problem is the sheer sheer arrogance of the apple store staff. Treating everyone like an idiot is a way of life for you now.... I will not ever set foot into this store! read more

This is by far the worst Apple Store I have been to. I went there looking for a charger for my new iPhone and they stated they were out and offered me no other alternative to charge my phone in the store. While charging my phone for 20 minutes I was asked three different times if I could be helped with something. I answered each time that I needed a charger for my phone. One employee stated there was a shipment at 2. I returned to the store at 4 and waited for an employee and asked if they had any iPhone chargers. She angrily stated no like I was annoying her. I asked about the shipment and she stated there wasn't one. As I left I asked to speak to the store manager and left my name and number to be called back. They never called me back. I will not be going back to this store. read more

The customer service here is a hit & miss. I went in today to spend a significant amount of my hard earned money. The young man at the door seemed bothered by my presence and was preoccupied with his phone. I'll revisit when I have more time on my hands to be ignored. They obviously had enough business today to where they didn't need mine. read more

2-3 "Technical Support employees just walking around doing squat when I want to drop $300 on a new piece of hardware, but I have to wait 15+ minutes for a "Sales Associate" while the time on my parking meter runs out. Probably should train and allow your employees to multitask. Not a good customer experience. Upping it from 1 to 2 stars because the sales rep was cool and helpful. read more

I had a great experience. Bought my new 11pro with the help from Mike. He was awesome and made all the difference. He was excited about the product and told me and showed me all the new features. He was polite, and efficient. He also showed me the new Apple iPad Air very cool. Hope to purchase one soon. read more

My family and I came here to buy my sisters laptop for her first year of college. We walked in already knowing what we wanted and ready to make a purchase. There were three employees at the front and not one of them greeted us upon entering the store. We stood by the computers for a while and received no help from anyone. We walked out and decided that our money should go elsewhere. read more

Update..... So I get a "complement" from Cierra W. basically calling me out on my review.... Saying stuff like I should learn how to back up my own phone childish nonsense like that.... Well guess what Cierra........... that is exactly what they do at the A**t store.... If I were store manager at this place I would consider changing the staff a bit.... Attacking your customers for a bad review instead of apologizing is childish and unprofessional. I will be in today to speak with a manager about this.! *****If I could take a star away I would**** The wonderful wonderful apple store. I sent my wife over to buy the newest best I phone. Her old phone is headed to the crapper. We are paying C$SH for the new phone (this was another hassle) what is it with people wanting to charge my credit card every month. Ok so really you can't back up her phone? It is going to take 2 hours? Ok fine I will leave it.... NO not an option........ Customer service hell...... Take it home and do it yourself...... Now I am not asking for something for free........... I am paying $899.00 full price for your stupid new phone........... You can't back up my wife's phone because your are lazy or stupid? Either excuse is unacceptable.... You will never convert me from droid to your non up-gradable non configurable, always out of memory phones that you don't even support.... Oh and I love your free upgrade...... One year to start the payment plan all over again and get a new phone......... Hello how is this different from me just walking in off the street..... "Be a yardstick of quality. Some people aren't used to an environment where excellence is expected." Steve Jobs..... read more

Overall experience... BelowAverage! We stopped by for technical assistance with an appointment and all, and with intentions to purchase a few accessories. Alex, the staff member that ended up helping me was quite distracted, he came across as if his head was in a cloud somewhere. Not very focused, he actually seemed to lack competence and adequate training. Overall, the experience was great upon entering and terrible upon exiting, as the technical issue remains unresolved. Just nothing special, at all, the price of the product totally beat the service- this time around. read more

First off why bother making an appointment? I have waited anywhere from 15 minutes to an hour and a half after my said "appointment time." Second why bother buying Apple Care? I could use that $99 on something else, because Apple looks for every excuse in the book not to replace a faulty phone. They blamed the service coverage in my area, my wifi at home, and a few other things. Fact is, wifi jumps off my phone like crazy, and I have lived in four different places since I first got an iPhone 4S. Now I'm on a 5C (that I got as a present or I would've gone Android) and I have the same problem. Wifi just switches over to data at any time. It's the phone. Not my router or anything else. The iPad I had did the same thing, constantly. I have a had a few really nice Apple geniuses, but for the most part I would call them "intelligently challenged" instead, and snotty on top of that. You realize you work in the STORE right? You're nothing. You aren't the CEO of Apple. So come down off your high horse and replace my phone, finally!!! I don't care if I have nothing to do all day, I don't want to visit your store on a weekly basis. read more

The employees at the Apple Store in Temecula are amazing. I've never had a bad experience here. From being greeted at the door to the experience from working with a sales or genius specialist! I also have attended a few today at Apple sessions and all the instructors are really great. I recommend this Apple store, it's smaller than the other apple stores I've been to but easy to see everything you're looking for. read more

Apple Promenade Temecula - Kids ipad area - Mobile Phones Near Me - Temecula, California

Genius? I think not.....I've even in twice for the same issue and I get a different answer both times and the problem is still not fixed. They are as arrogant as the retail snobs at Nordstroms..... read more

I had issues with my old iPhone and they assisted me quickly. I was able to trade in that phone and get a replacement phone since I was still eligible under warranty. When I had the problems with iPhone 7, they fixed it fast! I got my iPhone XR here and they showed me a few tips along with backing up my phone. They are nice and attentive! read more

I have always had IPHONE's for my business and for my personal use. I use a MAC Book Pro and thought I would NEVER say this but I'm going to change to Android....the customer service and the constant "mandatory" updates to the IPHONE that end up screwing things up is getting to much to take. I spent over an hour on the phone with Apple trying to fix a problem that was created with the last update. The tech was condescending and rude. read more

EXTREMELY frustrated with this Apple store. I brought in my iMac last Wednesday for a fan issue... I've had it since early July of last year and it turns out it was a loose bearing issue or whatever. Great, covered under warranty. No issues there. Go home, and computer goes to a blank white screen, but doesn't go further than that. It turns off right after. Not even TWO hours after I pick it up, and I have to make another appointment to bring it back in on my day off. Brought it in today, and now it's a hardware issue?! I just can't catch a break... and to make matters worse, they don't do a data recovery nor do they back up your data before they do anything, so if anything happens, it's on you. After an hour and a half of waiting, I leave with my computer that has NONE of my files and without the same fuzzy feeling I had from when I first bought it. So moral of the story? Make sure you back up your computer before you bring it in here for anything. Apple has a great product, and I have every single one of their devices... but it's situations like this that make it really frustrating. I just can't believe a company of this status, doesn't offer the option to have their employees back up clients data before they perform any work. read more

I will never ever ever be back to this location horrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had a appointment to have my I phone serviced I walked in at 830 at night on a Monday. The place was packed with people I waited 45 mins. No joke the store was closed and I was still waiting. For a company who prides them self on customer service this is very very very very unacceptable. Maybe if had a pair of boobs I might have gotten better service....... My recommendation for the guys call the online support they can do the same as the store and mail you a replacement product without the hassle or visit another apple store,, I will be filing a formal complaint in the morning on this service truly disrespectful and unacceptable!!!!!!! read more

I love this store. Well, I'm an Apple fan from way back, but this is my home store now. I was in line for hours and hours 5 years ago when they opened. I'll be there this Friday morning at 0'Dark:thirty to get my new iPhone 6. I have always had my questions answered & always treated as if I have a brain (unlike some other places). I try to get to as many open training sessions and 1:1's as I can, but unfortunately, other c**p has taken up most of my time this past year. And Apple Care? This is the one extended warranty I will not do without. It has always paid for itself. The last time I used it was upon return to Temecula on a long plane flight. The plane hit a bump and wine was spilled on my iPad. Purple screen - - not a good sign. I made a Genius appointment via my iPhone, and took it to the Apple Store as soon as I could get to the store (about 3-4 hours later). I told the 'Genius' that my iPad got sloppy-drunk on the plane, hence the purple, wine-smelling liquid that had infused itself into the iPad. Less than 5 minutes later, I walked out of the store, replacement iPad in hand. No questions asked. Did that pay for Apple Care? You betcha. If you're in line this Friday morning, I'll be the little old lady in line (first, I hope) waiting for the store to open. Hot coffee, my MacBook Pro & maybe donuts. Come by and say hey. Cheers, and I hope you become a fan of Apple and this store - - that is if you're not already. Sarah read more

This is a good Apple. Short version: Great service! Beautiful store! Long version: I know, I know, I've been a little harsh on the Apples in the past, but people can change...so can I. Ever since Steve-o passed a month or so ago I've been in a sort of mourning. Any time such a value-contributor leaves us I get all sad and depressed. I've been ogling the iPhone for a while and with the confluence of Steve and my deep-seated hate of Blackberry, I decided to go for it. Problem is that Verizon is on back order with the iPhone and its taking more than a week. Apple can get most versions within a day or two. But, Apple struggles to switch a Verizon business account. After a visit the night before and an hour the next day, I had my new and special little white 4S friend (traditional Apple FYI). The blue-shirts were great - helpful and apologetic for having to deal with Verizon - no apology necessary - I've been there. Nice job Apple Store Temecula! read more

I think it's time for Tim Cook to visit this store in Temecula! He would be absolutely appalled at the atmosphere and service by many of its employees. The Watch try on experience was horrible. I made three appointments to get what I needed and each employee that helped me was clueless! First employee tried hard to fake it, but was hopelessly lost when trying to open the damn fancy drawers. The second appointment was a little better but the girl was disheveled, unshowered and literally stinky, and even though I got there early she held me to a strict 15 min and wouldn't let me try on a watch that was literally sitting in front of me. Totally lame. The third appointment was the worse. The young man was completely clueless. He had no interest in showing me the watch at all and seemed annoyed at questions or requests. He didn't even know how to remove a band and when I said "you don't really know what u are doing, do u" he readily admitted he didn't. I showed HIM how to remove the band. So sad. The managers were really the only ones that seemed to care about the experience. My advice, if u are going to go through the trouble of making a stupid try on appointment, which is actually kinda lame in itself, ask for a manager to do it with u. I used to stop in this store just for kicks. Just cause it felt fun and inspirational. Today, I don't ever want to go back. How sad!!!! read more

Apple Promenade Temecula - Mobile Phones Near Me - Temecula, California

I am a HUGE Apple fan. Having to go back to Android, but especially anything remotely related to Microsoft would be miserable. However, I am baffled by the amount of teenagers or very young 20'ers who work at the Apple store, barely out of puberty, still searching their identity. (hence the woollen hats inside a store in Southern California) At my last visit, one of the Apple kids kept giving me slaps on the back of my shoulder. The visit before that, another Apple kid kept calling me "dude". Walking in an Apple store is like walking into the playground of a school. I would not mind Apple kids if I did not have to deal with their pubescent behaviour. Apple, tell your Apple kids I am not their pall and I don't want to be "cool", I am a client and want to be treated as such. read more

Adrian was a great guy, but I felt that I didn't get what I was needing. For all the money that you spent for Apple it's kind of sorry that you don't get back anything. I've spent money on three iPhones already, two iPad pros. I have family that have gone through many iPhones, and on iPads pros, and even on Mac 27 inches. I can't believe that just because of a little Dent where are you can't charge it that they won't take it in and exchange. Very sad! I was thinking of getting a Mac 27 inch like a family member did, because of my PC in the future that may die! But now maybe not! If this is the kind of service you're going to get, forget that! Seems kind of petty. For that reason I'm not even going to take it to recycling place, where they can get that stuff to use for them. Might end up somewhere else in a dump or so or no one can use it, for lack of spare parts. Especially me like a disabled person with a limited income I would think Adrian would give me an extra leeway, but I guess Adrian wasn't feeling that way today. I guess no Apple employee would feel that way either! Must be one of those attitude that's trickles down from the top right? So this one Star goes for all of the Apple employees and all of Apple as a whole! So buyer beware! read more

I was in town to meet with people and I thought I could stop by the Apple store after to pick up a new phone and AirPods real quick. When I arrive around 2pm the two check-in / greeters at the front were just talking to each other and poking at their iPads. I continued to walk by near the accessories section also passing by multiple employees standing next to each other and just poking at their iPads. In this section, I just stood there meandering and looking at the phones and macs, but yet no employees offered to assist this confused looking customer. The employees were paying more attention to each other and to their iPads than the customers. I am disappointed in the lack of customer service in this store; will never be shopping here again. read more

This review is about this store itself, not Apple products per se. I have been in this store to make purchases twice and several times just to browse. The store is fun for browsing. Browsing, fiddling around with stuff, touching the displays etc is all freely encouraged. The store always seems to be crowded, no matter what time of day it is. I am just not a fan of the whole hipster/slacker shopping experience, though. One memorable time, when the clerk saw from my driver's license that I used to have very long hair and now I wear it short, he asked: "Did you have cancer?" (This is after shopping with his help for about five minutes! It's not like I had some long, established relationship with him.) To me that is just totally crazy. (And no, I just felt like cutting my hair.) The store employees are kind of slouchy, "just-hanging-out" folks. I guess that is what Apple is going for, to offer a different shopping experience that is like hanging out with a friend. It doesn't work for me but clearly since Apple is very successful, there are people who like it. One nice thing is that they don't have cash registers at the front. Employees use individual hand-helds and they can email you your receipt. read more

I plugged my iphone into the charger and it bent, took it in and they said there was physical damage either prior to or after the phone bent that voids the warranty. They didn't even take into account that this so called "damage" was caused when the phone bent. Then I spoke with Apple on the phone and they refused to put a supervisor on the phone and said I would have to pay $299 to get the phone fixed or replaced when it wasn't my fault it was something wrong with the phone. I've had iPhones since the first day the first one came out I've never felt so little from a company when I have been such a loyal customer. read more

Apple Promenade Temecula - All I did was plug it in - Mobile Phones Near Me - Temecula, California

Thank you to the guy who helped us today! Came in looking for an Apple Watch, didn't feel pressured at all the to buy which I think made it easier for me to make the purchase. We didn't get his name but he was the tall Asian guy (sorry for describing him in this way!!) but I honestly didn't get his name & it's no where on our receipt. Anyway, thank you again for helping us & taking your time in showing us the watches & being patient with us. read more

This is one of the best experiences at an Apple Store. I was looking to trade in my old iPhone for the XR. Justin helped me look to all the all the new phones, he explained all the differences, he helped me make sure my phone was backed up and that i didn't have any issues backing up the phone. He walked me through the entire process and I was able to get rid of my old phone for a decent price and get the XR. 5 stars for this place after a great experience read more