Monday pick up of a repair on my MacBook Pro. Speedy and great customer service on both visits. The place is always crowded but they know how to move people along in the process read more

Just a recommendation for all Apple stores, including this one - consider handing out physical paper flyers to older customers with information on how to sign up for classes and when they are offered. There are often older customers with pen and paper in hand taking notes from the Genius Bar or from other employees, and they are usually brushed aside with no more help than "contact Apple support." Many elderly patrons are not savvy about computers, cell phones, iPads, etc. and how to functionally and easily use the internet as a way to get needed support. They might be forgetful and need the same information given to them slowly and repeatedly. Also, the store is often quite loud, and I suspect many older customers have trouble hearing employees. Please train your staff to be less rushed and short with elderly customers, who want Apple products and can afford them. read more

I took my AirPods Pro in to be checked out because one had stopped playing sound, but it still controlled play/pause, noise cancellation/transparency, etc. The store, as always, was clean and efficiently run. The presence of security guards (one outside the store and one inside) made me feel safe and secure. It was crowded in the store as it was the beginning of the pre-school rush season, so probably not the best time to go. I had a Genius Bar appointment so I figured I'd at least be ahead of walk-in customers. I was greeted just inside by a pleasant and friendly member of the staff who quickly found my name and appointment on his iPad, signed me in and directed me to wait at the Genius Bar at the back of the store. It was crowded at the Genius Bar and it seemed they were running a bit late, so I took a seat when one was freed up after about 5 minutes. While waiting, I discovered that the "problem" with my AirPods Pro was that the balance setting under Accessibility/Audio&Visual had been set all the way to right, meaning no sound would be played from the left AirPod! I had no idea how that happened (perhaps someone else messing with my iPhone settings?), but that meant there was nothing wrong with them. After a not-too-bad wait of about 25 minutes after my arrival, AJ called my name and asked me to describe the issue with my AirPods Pro. Despite my discovery about the settings issue, AJ still took the time to take them to their back work area and to run diagnostics on them to make sure they were functioning normally. He also hooked them up to connectivity diagnostics to make sure their Bluetooth was working properly. After a total of about 25 minutes, he thankfully pronounced them A-OK. On my way out, I decided to stop to take a quick look at the new Apple Vision Pro VR headset in the flesh-- a pretty epic device! As always, they have a very high staff-to-customer ratio, so there was a staff member readily available to answer my questions. I left feeling happy and satisfied with my experience at the Apple Store, as has always been my experience. I rate their customer service as top notch! The only suggestion I have for them is that it would be nice if they would expand this store or move it to a larger space as it is often full to crowded inside. read more

I visited this Apple store to seek help from a genius; my laptop was giving me trouble as I tried to do a factory reset to sell it. I was greeted promptly and an appointment was made for over an hour later. As my husband and I wandered the mall we received a text saying that our appointment was ready within minutes of leaving the store. Yay for a short wait! Although problem shooting my laptop took a few minutes the staff was very friendly and knowledgeable through the process. After being patient with the machine as it rebooted and downloaded the necessary updates I was on my way, problem solved! It doesn't hurt that this apple store has amazing air conditioning which soothed me on a hot summer day. While I was waiting I was offered a water which made me feel like more than valued customer, but a person. Thank you Apple store for your great staff! read more

Apple La Encantada - Computers Near Me - Tucson, Arizona

I cannot say enough how wonderful the employees of this location are. They are pros at working a very busy location while never making you feel rushed. I'd like to especially thank Tyler, of the Genius Bar. I purchased a new phone on Saturday; there was an issue, that I didn't realize until I got home, that was making it not connect to Wi-Fi or cellular. I went back in on Sunday, with an appointment. It was extremely busy. Tyler figured out the issue (thankfully an easy fix, it was a setting I didn't know existed!), and had it fixed within minutes. He was very kind and patient. Tyler and the other employees are great at not rushing through your needs, while still keeping the flow of customers. Apple La Encantada management, if you see this, please know how how fantastic your staff is. I'd be happy to fill out any surveys (10/10) that may go on their records to reflect this. read more

Apple stores occupy a weird space in my world. On one hand, I really want to avoid going there because it is a real ripoff. Seriously, every time I go there, they recommend a plethora of unnecessary fixes/services that cost at least 30% more in comparison to hiring another professional. Then again, it's great to have a one stop shop where all of my tech needs are met. As an Apple man, that type of reliable service just doesn't exist elsewhere, so I often find myself coming here. The service here is fantastic. Everyone here is super friendly, knowledgeable, and helpful. On occasion, you might even find someone who is willing to go the extra mile in order to ensure that your technology is in perfect working condition. The only problem are the prices, which can be ludicrously high. Still, it is the only dedicated Apple store in town, which makes it a special place. I just wish it wasn't so expensive. read more

This has to be the worst store Apple owns. Do yourself a favor, drive to Phoenix or order on line with the assistance of knowledgable people. They are rude and not knowledgeable in this store. With an appointment to purchase a new IMac, my husband and I arrived on time. We were left hanging by a table and at least three different associates asked us if we were being helped. After about fifteen minutes our sales associate finally arrived and rushed us, not asking us any questions. We had our old 27" IMac with us and told her at least two times that we needed more power and storage. My old IMac has 3T. The associate (obviously knowing they had nothing in the store with more than 1T) sold us an underpowered IMac, assuring us because it was new it would be much more than we need. It took her less than five minutes to sell us a computer, even though we were asking questions about our other options. Before we knew what was happening, she left us with a "tech" to migrate our files. It was clear the expert was no expert. No way was I leaving my two computers for them to migrate my files. I decided to do it myself. When we got home I couldn't migrate my files because she sold me only 512gb of storage! It was obvious the sales person sold me what she had in stock just to get the sale and rush on to her next victim. The computer has been returned. We requested to speak with a manager, none were available. They took our phone number and assured us one would call...that never happened. I ordered my new computer on line with the assistance of a very knowledgeable associate from home. Crappy management in a pretty location, move on. Apple should be ashamed. read more

Great service very helpful. Right on time with appointment. I was in and out in 10 minutes. Had to keep blinders on as their display of new phones and watches was spectacular. I just love what I have. read more

There always seems to be a lot of employees not helping customers yet a lot of customers waiting. You will wait regardless if you made an appointment. Almost everyone who works there has an entitled attitude. Nobody is willing to help. read more

This store is ridiculous with mask I have a disability and am not able to wear a mask or a face shield at this point Apple and the store are breaking the ADA law and this can be taken as a lawsuit. Sara is the store manger and is very rude and not wanting to listen. They are wanting to make me set an appointment prior to the store opening or take my appointment outside cause I can't wear a mask this is discrimination according to ADA law read more

Apple La Encantada - Says nothing about people with disabilities - Computers Near Me - Tucson, Arizona

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I (thought I) had an appointment for 12:00 yesterday to have the battery replaced in my i11 phone, and they couldn't find it in their system. I expressed my disappointment (in a very nonaggressive way). Bottom line; I was given an express appointment and had my phone repair completed by later that same afternoon! As far as I'm concerned, this is is a great store to get your apple device repaired or to buy a new apple device. read more

I have been here twice. I really like this apple store they are super efficient and super helpful. I bought my Apple Watch and traded up an old iPhone for a newer one of my favorite color. They really helped explain the process of trading in and buying the watch and the iPhone. They also were really helpful in explaining how to set them up when I needed it. They also made it super easy to get into the apple store due to being able to get appointments online and schedule through there to make the wait less time for me when I got to the store. Overall a super nice store. Really nice staff and given me great customer experience every time I have come in. read more

The best part about buying a phone directly from Apple is it is carrier unlocked. Factory Unlocked with Verizon, gold with platinum.

5 Days turnaround to install a battery inside of a computer that they had in stock...how did the "worlds most admired brand" come to this? You used to be able to buy the battery for $129. & installation was a breeze because you could do it yourself. I guess Apple charges $71 for someone now to change the battery between sending out the majority of their computer repairs. Now, when the battery explodes inside one of their units (completely normal computer stuff, right? Exploding batteries are a great feature, Tim Apple!), you'd expect an explanation or an old fashioned, "dude, that sucks" but instead I was charged like this happens all the time. As long I live, I will never buy AppleCare or get service from any Apple Store. You guys are worse than dealership mechanic salespeople that charge $400 for an oil change. Shame on you. read more

This place was so nasty. I'd rather hang out in a greyhound bus station in Yuma, it would be nicer. Shout out to Natalie for taking care of her snot with the palm of her hand while "helping" me. read more

Man what a zoo this place was and I wasn't even there during the holiday! I did have an appointment and checked in up front and he directed me where to go. I love that the team members are wearing red but with their black jackets on it was hard to distinguish who worked there. Anyway, I met a gentleman in the back who typed out a million things on his tablet before taking my phone and telling me to come back in an hour. He was very friendly and um... distracting? Haha. I left and came back an hour later and it was a very different experience. I once again checked in up front and was told to wait by the TVs to the side. At the same time there was a phone demo going on with a microphone and it was so loud!! It seemed unnecessary to be that loud. As I waited it took about 10 minutes for the lady in the repair section to finally acknowledge me and told me to wait a bit longer. As I waited I watched the store and wondered how the employees knew who to talk to, where to be and what to get. It was pretty impressive. After 15-20 minutes another employee came over and gave me my phone. It was $30 for a new battery because in December they were doing a special and since I made my appointment in December they honored that price without issue. My experience overall was very good. Everyone was very friendly. They got me my phone back quickly and were very helpful. I didn't look at prices or anything else in the store. My experience was mainly with the "Genius Bar". read more

I wish yelp had a negative 5 rating. The worst service ever. Even with an appointment I was ignored I will not be returning to this store.

I have been going to this Apple Store for about 3 years, purchasing an iPhone, a Mac Pro, and getting assistance. In comparison, I recently purchased my iPhone X at the downtown Portland Oregon store, which is several times larger. The people at the La Encantada store have always been helpful. A few months ago I lost my iPhone at the Tucson Mall, and one of the associates was very helpful in showing me how to use the "Find my iPhone" feature to lock and track down my phone (success!) The store is quite small and cramped, which contributes to the confusion when they are shuffling you around between people. "Go wait by the 3rd table" is not always an easy instruction to follow. When the store is busy, such as during the Holiday, the noise level can be high enough to make it heard to hear what the associate is saying. I know the noisiness helps contribute to the feeling of "energy" in the store, but I think a little sound dampening could help improve the acoustics substantially. We customers are making decisions often involving several thousands of dollars, and we want to be able to understand what their knowledgeable people are telling us. read more

Been here a number of times now. 3 times in the last 3 months. Two out of the three times have been a horrible experience. The service was below average. The knowledge was way below average. I would have to call a family member who was a long time Apple employee to get answers to my questions while I was there, because the employee I was working with was not able to help. I am totally dismayed. I have been to some other Apple stores in California and what a huge difference to service and knowledge. read more

I wish I could rate them lower, but was not offered that alternative. What a terrible experience. I had an appointment to get a new battery for my five year old iPad. The person who helped me was disgusting. She talked in circles, would not answer a direct question, and had a snide attitude. I was direct with her, but kept my composure. As I was talking to her, I noticed that a police officer walked up and sat about five feet in front of me. Facing me. It was obvious to me that the customer service agent had secretly summoned him and was hoping the officer would intercede so that she did not need to bother with polite customer service. This outlet must be proud that they hired this hog to "help" me and treat their customers like dirt. I know that apple now has a near monopoly, but hope that I am never forced to go back to this place. read more

Horrible service. Maneger with very low knowledge of customer service. I have been a apple client since for ever. Wen I was a kid my first computer was an Apple llc. But the first Mac I purchased my self was a a black powerbook with an interchangeable drive run Mac OS 9. I Used it to record with protools 5.9. Been Mac user since then 1998 ween apple was in ruins people like me artists: musicians, photographers, designers, film makers and writers among others; we where there only customers there base. Apple was alive because of us. Now at days apple is the big shark and seems they forgot that once supone a time it was us who made them what they are. Now we go to the apple store and get treated literally la crap. read more

Horrible customer service experience. It really diminishes consumer confidence in the company. I've had my new Power Beats Pro headphones for less than a month and given Apple's track record for quality hardware, I was surprised when my headphones stopped working. I took them to the Apple Store in Tucson at La Encatada and was told they are too busy launching the new IPhone 11 to help me. It seems Apple cares more about new sales than satisfied customers and they clearly do not stand by their products. Considering how Apple charges top of the line prices for their products, it's disappointing they do not provide top of the line service when their hardware does not function properly. BIG DISAPPOINTMENT!!!! read more

Watch out for Apple IPhone Products, especially upgrade 13.1.2! I installed this poorly written upgrade yesterday, and about 3 hours later, I discovered that I could NOT CONNECT to Wi-Fi or run any Bluetooth accessories. It only took 14 calls to the Apple Store today to finally get some help. Then the stupid "Advisor" couldn't figure out what to do to fix my IPhone. This is the second or third time Apple has released a poorly written upgrade that has almost ruined my iPhone! Congratulations Apple for issuing a VERY POOR Upgrade. I agree with Google that the quality of your work is so poor I will NEVER buy an IPHONE again! Apple, you disgust me! read more

We've gone to the Apple store many times over the years to deal with issue with iPads and computers. Personally, I really don't like going there. It's always a zoo and really loud In there. Not exactly a fun place to be, at least for me. But as long as you make an appointment you will be helped ando re often than not, they resolve the problem. For that o am super grateful! read more

Earlier this week my phone froze up and I was so worried when I arrived. Well I'm so fortunate that Mike assisted me. What impressed me is that he was so calming as he explained the possible issues and solutions. His knowledge is amazing and his ability to explain things in non technical terms is even more amazing. He resolved the issue and gave me suggestions on how I can increase my knowledge and business with the Apple devices I currently have. He also explained Apple Music and I'm now in my 3 month trial period. I love it already! Wow! What a wonderful experience. Thank you Mike!! read more

Apple La Encantada - When you get to the Apple Store early, you can enjoy this beautiful tree just outside the door! - Computers Near Me - Tucson, Arizona

The most uncomfortable sales and service environment I've ever experienced. Apple must have worked long and hard to produce this cacophony and clamour -- abetted by folks in black who barely know their way around a keyboard. I've reduced my visits to maybe once or twice a year, mainly to help a family member or friend navigate the mess. It's a hell of a place to try out new tech, to see how it fits: unless your home resembles a New York deli or a circus sideshow, you're not going to learn anything fumbling with the pretty toys. And if you need serious tech help ... well, best to start online, where at least you have one person's attention for more than five minutes at a time. I know that Apple since Jobs death has few personalities to hawk its goodies, and so the stores themselves have to stand in for them. But do you really want to shop at a celebrity's? Why? What do you learn there? What do you take away? And why do you experience such a sense of relief once the glass doors shut behind you? As a lifelong Apple user, beginning with one of the very first Apple IIs, I'm still liking much of the Apple interface and think the iCloud is a fine innovation. But I like Apple tech from my experience working with it, not gawking unknowingly at it. The Tucson store is perhaps the epitome of dumb-down. With so many knowledgeable and capable local Apple service shops, why put up with the crush? And the long waits? And the wrong answers? Oh well... read more

i have patronized Apple stores all over the country, litteraly. This is by far the worst imaginable. It is like they don't want my business. And i have a business accouNt. Staff is poorly train, don't return emails guy at the front was down right rude to my wife whose only fault was she was trying to buy a new macbook pro. I am going to buy the computer on line from amazaon, like wise my apple watch 8 and my Iphone 14pro. Anything to avoid dealing with Apple Tucson. I should add, this summer, I bought an iPad with pencil and keyboard case and an iPhone 13 from their Brookfield wisconsin store. I would rate that store four or five stars. read more

Great service....when they were open. Poor since covid! Shame....I'd love to buy a new phone!!!! Jc read more

They were very busy and didn't end up having what I wanted in stock, but the staff was very friendly and accommodating, even though I didn't have an appointment. read more

I've been a huge fan of Apple products for a long time. I've rarely had issues with products and when I have the folks at the Apple store have taken care of it right away. My roommate has been having issues with her $2000 purchase since day one. They've wiped and reset and wiped and reset and wiped and reset and it still doesn't work properly. I understand it's an expensive product to replace but I'm surprised they're not doing more to protect brand reputation. After witnessing this experience my brand loyalty has been deeply affected. She bought this MacBook two months ago and has 8 service ticket numbers... is that not a flag that something is not right?! Not sure how much of this is up to the discretion of this particular store's employees... but yikes. To recap: $2000 purchase, issues since day one, offered the same solutions that do not work. Boooooo hisssssssss read more

Updated review. Still haven't been back‍. Apple doesn't even bother to reach out to anyone anymore and I get it. But 1 year later? Vaccine's everywhere? And you're still being pretentious because "You're in La Encantada?" I'd rather buy an Android next time something happens then step foot in your store again. read more

So I have been attempting to purchase a new iPhone. While I dislike ordering and having an expensive phone shipped to my house. So I went to my cell phone carrier and the person there could not figure out how to sell me a phone. Silly, right? So I looked up the Apple store online and the hours it gave said nothing about needing an appointment to buy anything. I drive an hour to be told I need an appointment. I call the number to get an automated "assistant" that routes me to a person with IT support. Apparently if I want a new phone in my hand I must order and ship to my house or fly to New York as there are no appointments here is Tucson. Really Apple great customer service maybe it's time to trash my apple products since this must be a huge sign it's time to walk away. read more

They're conniving, deceitful, greedy and (their products) useless and worthless. They've literally screwed me over, now three separate times. I asked, and expected I'd get an estimate for water damaged macpro. Everything worked, but the screen. I told them I have no money to pay for the repairs, so I need to (which I already knew they'd charge the highest amount, no matter what) know what charges they'd expect from me. I told them not to replace the parts on the chassis because they still worked. I didn't care that there was water on the parts, because they still worked. Why I would replace something that was still working. Am I right ppl. Yes I am. They never once contacted me regarding a quota and intention on the repairs. Well, true to form, they wanted me to pay almost 1500$, and went ahead and replaced things without my knowledge, and consent. update: It's been at least 2 months that' its been at the store. Why? Because I can't afford to pay for it. If they had done what I requested. I would have refused repair, and focused on buying a new one, one last time. I could go PC, But I don't like them, and the equivalent to a Macpro 16', would be expensive. They replaced the parts that were still working, just so they could extort the maximum amount from me. That's precisely what they did. I would never have agreed to the repairs, because I don't have the money. Now they have my Mac as ransom. I haven't been able to go to the store cause I don't have a car. Ive been biking more than seven miles, with a stage IV lung disease, up the hill of Campbell, on a bike. The few ppl I know with a car, aren't generous , or compassionate enough to even drive me there, yet alone loan me their car This is the dilemma apple has put me in. I hate them, immensely. And I would have given zero stars, if I could. read more

This place is crowded and the staff were not helpful. None of the customers around me were happy at the Genius Bar. It seems they are geniuses at making people leave dissatisfied. I found that other sellers honor the Apple guarantee better than Apple does. There are two policemen stationed outside the door. After making the appointment and being in the store for almost two hours, I left. Costco is better. read more

I try to support locally owned shops or at least shops that employ local people. I am shopping for an Apple product and have looked online and decided to go to the local Apple store. I wanted more information and to possibly buy there. The lack of service including information and assistance that I received left me feeling not only wanting but also disrespected. Customer service still matters to me and influences where and what I buy. read more

Went there to see what Apple could do about my Apple Watch Solo Band that I had purchased there along with the watch last year. Checked in and the first team member took my info and said it would be about a 10 minute wait. Turning to another associate next to him he inquired about the problem with stretched out solo bands and the person nodded and said it would be replaced. Less than ten minutes pass and the third teammate comes to me, waiting near the watch bands, and says he is going to help me. After listening to me tell him the watch band has stretched so much the fitness and health functions do not always work well, he tells me they are designed to stretch out and they are not going to do anything. Thank Apple, I thought you backed up your product. It was never said that after less than a year it would stretch out and become unusable. Guess I will go by a cheap band on Amazon and save the Benjamin replacement cost for a genuine Apple band. read more

Let me just say that due to life's twists and turns, I was forced into Apple products. I am not a Fanboy even though I do like their products. They are a quality company and churn out great innovations. And you pay for them. As in a LOT of money. I have been an Apple owner since I purchased an iPod Touch 2G, 3G, and now an iPhone 5. On the computer side, however, I've been a Windows PC user since 1987 and currently own a Windows laptop. I can't stand condescending Fanboys who think that Apple is the Holy Grail. I don't mind if people think that Apple products are top-notch (because they are), but don't look down on me like a snob because I use a Windows PC. I'm simply NOT going to spend $3k when I can spend less than $1k and get the same hardware and have it work the way I like to work do really well. And don't give me this stuff about how Apple products never have any problems, etc. etc. I was a network administrator and spent just as much time fixing Macs as I did Windows. Just go online to the forums and you'll see from the complaints that Apple isn't perfect, either. OK, with that rant said and done, I will say that Apple is the most highly regarded brand name for a reason. They have developed a loyal customer base through producing high quality products that work well and that are innovative with a "wow" factor. Great stuff. And to supplement that great stuff, they have great service. I think not only could the rest of the tech world implement some lessons from them, so could many other manufacturers of various kinds of products benefit from their example. An Apple Store is a great example of how to do it right. I made an online reservation for this Apple Store. Upon arriving, I was checked in. There was a floor manager who kept things running, organizing the order in which the customers would be seen and which Apple Genius was working with whom. My headphone jack was no longer working. It was under warranty, which from the model number he was able to confirm. He had special software in his iPad that once wirelessly connected with my iPhone was able to do diagnostics and get other information about my device. Very impressive. As soon as he confirmed that the headphone jack did have a hardware problem and that I did not expose the phone to water (there is an indicator in the SIM card slot for iPhone 5's), he replaced the phone for free. Just like that. Done in 20 minutes. If you have an Apple product, take advantage of one of the world's best in service. read more

Very inclusive where everyone feels welcome. Everyone is treated kindly regardless of gender, orientation, or dress attire. The sanitation and hygiene of staff and all products is impressive. Someone is always cleaning the high trafficked area immediately after a customer leaves and the abundance of hand sanitizer is a welcomed sight. You can see the staff truly want to help with sales, education, or just bring a human being making connections. One of the few businesses who don't have an issue with barefoot customers. Very professional. read more

I need help synchronizing my Apple Watch with my iPhone with no appointment. Although it took a while they helped me and it was successful! No complaints and they were very helpful. read more

This is not a place to go for help. Crowded and impolite. I will deal online from now on. Maybe it is institutional arrogance or something else. I don't want to return. read more