My experience leasing a CRV was fine to begin with. Service was great. But when my lease was up the problems started. I wanted to see the new version of the CRV and waited for the salesman who I worked with before. A sale was going on and he could hardly wait to get rid of me when I said I wanted to lease - tried to sell me last years model. When I went with another dealer and they turned my CRV in I found out there was a $450 fee which I was never told about when I signed the lease and they said 2 tires and a wheel were damaged (one sidewall had a one inch flap of rubber) for another $800 in fees. They use CAL Automotive as the leasing company and I was told they're horrible. I've leased Volkswagens, Toyotas and Subarus and never had a situation like this. I left 2 messages with the sales manager and he never called me back. I'll never go back. read more

Bonnie Campbell is the best!!! Been dealing with this dealership for more than 15 years, always a good experience.

This place was very disappointing. I went in to lease a new vehicle. Like typical shoddy businesses, they tell you whatever you want to hear before you sign on the dotted line. Then once they got your money the tune changes. They were not transparent at all during the sales transaction. Bottom line I would never go back to this place of business. Do your research & shop around, there are far better Honda dealers out there. Just look at all the negative reviews, if you want a bad experience go to Apple Honda. If you want satisfaction, shop elsewhere. read more

Get a second opinion and price quote somewhere else! Overpriced, but that's what you get at a dealership. Quoted for a rear brake pad replacement at $299, went to my usual mechanic and it was $130. Just comes with the territory I guess, so do your research elsewhere before you come here for service. read more

Avoid at all costs and buy your car elsewhere!!! Unprofessional, sloppy, inconsiderate and unresponsive. I have spent so much time following up on and correcting mistakes made by them. I wouldn't trust anything that they say. read more

a year ago i wrote a review sharing my experience of buying a used crv that stank of cigarette smoke once the dealer air freshener wore off. it still smells, but after a lot of remediation i can live with it, as long as i leave everything open most of the time. my complaint now is this - every month apple honda service department calls me. i assume they are calling me to set up an appointment for service. as if i would ever go back. i have never heard of a car dealer doing this. usually i had to wait in line to get an appointment at apple honda, not have them begging me to show up. a piece of advice for apple honda - treat your customers with respect, good faith, and honesty and you will rebuild your customer base. cold calling disenchanted customers isn't going to do it. read more

the civic I bought from apple was the first car I ever bought from a dealership. I thought I was getting a good deal until the finance guy tacked on $4,000.00 in "finance fees" just before closing. Never.....EVER buy a car from these shady used car salesmen. read more

Took my car in for an oil change. they told me that i needed a new tire and new breaks. took it to another mechanic for a second opinion and low and behold apple honda lied and tried to scam me for more money! The mechanic I took it to said i was the 3rd person that week that apple honda said new tires and breaks were needed when in fact it was not necessary. I WILL NEVER GIVE THEM MY BUSINESS AGAIN! read more

Avoid service department as they have a tendency to suggest unnecessary items. Every time I go there they have a few items to take care of. Of course my car is fine and my private mechanic often contradict their suggestions. My car was there for inspection they said you passed by the brakes are low, should be addressed right away. I said no, put the new inspection sticker and I will be on my way. My mechanic found 4mm pad left and I drove for another year before replacing. Newest scam is synthetic blend oil. They choose synthetic blend oil their own for older Hondas although honda recommend regular oil for all models until 2010. With synthetic blend they can charge 65 bucks, regular oil 40 bucks. They did update their showroom recently so that has to be paid for by someone I guess read more

While I'm not one to write reviews, I feel compelled to do so this time. After being completely devoted to another Honda dealership on Long Island and purchasing/servicing many cars with them for years, it was time for a new car and I decided to expand my search elsewhere. Walking in, I was brought over to Jim Quartuccio a sales consultant with the dealership. From the start, I was extremely transparent that my business was always done at another dealership and discussed the type of vehicle I'd like, financials etc. Within minutes, Jim had a car pulled around front for me to test drive and got in the passenger seat to take me for a drive and while driving explained all of the key features of my now beautiful new 2018 CRV. From start to finish, Jim made my personal experience as comfortable and professional more than any salesperson ever had for me. He was personable, honest and made the entire purchase a complete pleasure. He even explained his background in sales and made you feel like a friend, not just another person walking in to buy a car. I will continue on to say that my experience with Juan their Allstate rep who handles your vehicles insurance transfer and Brian my designated finance rep were equally straightforward and personable. My experience yesterday was one that needed to be shared because too many times people are quick to write a review about an unpleasant experience rather than one that was stellar. Apple Honda will hopefully be my new go to dealership and I look forward to more positive experiences with them in the coming years with my new vehicle. read more

These people are robbers! Went there for recall which they took care of. They offered me24 point free check up which I did. Told me I needed front rotors and pads ,cutting into rotors. Said I ll come back. Went to my Machanic. No problem with brakes. They weren't t even half worn. Apple quoted me 500 dollars. My guy quoted350. When he looked there was nothing wrong. Cost me 20 dollars to have ck. Shame on you Apple!!! How many people have you ripped off. I have paperwork from Apple and my mechanic. read more

Excellent service. They did the right thing! Mike Wilson sold us an excellence Honda Pilot and knew so much information reguarding the vehicle. Business manager Brian Damboise took care of the financial part and really worked with us and our budget. I would say hands down great service and they really listen . THANKS APPLE HONDA! I love my new truck!! read more

I brought my car in for an oil change, tire rotation and a NYS inspection on 7/27/21. After about an hour, a worker said my car was done and told me I needed 4 brand new tires all around my car so there is no point for a tire rotation. Tires were on sale so I purchased the tires and had them put on my car along with other recommendations. My total service bill was $1,086.29. Today my check oil light went on and said the dashboard read I had 15% oil. I called Honda service and they kept redirecting me to people whom I got their voicemail including the service manager. One female worker there responded to me "That's a lie!" after I told her they never changed my oil. She continued to say that they probably forgot to reset the board, it happens all the time. Then she redirected me again to a voicemail. My husband came home from work just to check my oil because I was furious and he said it was dirty. Definitely never changed. I kept calling Apple Honda service for 2 hours and keep getting the run-around. I called my husband and asked him to call. About 10 minutes I after I got off the phone with him, he called me back and said he got an appointment for Thursday at 8am. How on earth did they not give him the run-around? Is it because he's a male? Are the sexist too????? I am so disgusted with this company! read more

Horrible customer service. Our 2017 Honda Pilot was having driving issues and we were getting warning lights. We bought our car from North Shore Honda. We paid $2,195 for the extra Honda Care warranty. We called our home mechanic (80 miles away). He suggested bringing it to the nearest dealership to have them look at it because based on what we told him it might be unsafe to drive or breakdown. We went to Apple Honda. The rude service manager (John) told my handicapped husband that without an appointment he couldn't help us. I asked what we should do if we break down? He snottily said "rent a car". I asked why they wouldn't supply a cuortesy car? He said we have none and if you bought the car from North Shore Honda that's where you have to take it! I will never buy another Honda!!! read more

My wife and I went in to check out the new CRV . After our test drive we sat down and went over the numbers. I think the manger thought we drove up in a Rolls Royce and recently had a stroke because the numbers were so far off. First of all the warranty is good until 36 months but the quote was for 39 months. That means it would cost an additional fee to be covered for the three months. The sticker price was 34,635.00 . They dropped it to 32,995. By putting down taxes and fees the lease for 39 months came to 494.00 a month ! For a car that's only 32,995 is insane. They said we could finance it for the same payment but for 84 months! Insulting. If you know how leasing works, they said the residual is 63% after the 39 months. That means the car is worth 20,786.85 at that time . So we should only be paying for 12,208.15 of the car. That comes out to 313.03 a month. That's a 7,057.85 difference over their monthly payments . I don't trust this dealership and neither should you. read more

Apple Honda - Auto Repair Near Me - Riverhead, New York

Took my Honda for maintenance, needing oil change and tire rotation. It was done quickly and then I was told a filter change was recommended. Every time I bring my car in for routine maintenance, something additional is recommended. The work is good and the people are polite. I'm just tired of feeling like they're padding the bill. read more

Nice people. Didn't fully trust them. Then when it comes time to buy a car they tack on a $1000 car prep fee. Lmao f**k that.

I called the parts department on a Sunday since they are open till 5pm and was asking about a part for my vehicle and told them I was in need of it and asked for the price and employee was very rude on the phone and annoyed I was asking for the price was told to come in person and ask questions I would never recommend this dealership maybe they should learn to deal with customers. read more

I went to look at Honda CRV 's. My salesman was Joe(Pastor Joe). He was absolutely wonderful and professional as was the financial department... actually all departments were kind, professional and very helpful. I ended up buying a 2016 CRV and the process was seamless... they worked very hard to get a loan I could afford. I highly recommended Apple Honda in Riverhead... caring and compassionate people are hard to find .... thank you all at Apple Honda in Riverhead for making it happen for me. God bless read more

John in service always a pleasure to work with, got me in and out quickly! Apple Honda service department is wonderful!

This Saturday I had Apple Honda change my oil and had a great experience! John was my service associate and gave me excellent service explaining all the details of the service and the bill. This made me feel comfortable with what was being done to my vehicle and what I was paying for. I've been coming to Apple Honda for many years and will continue to come to this location because of their honesty and kindness. read more

Great sales staff. They will deal with you in a very fair manner and take the anxiety out of buying a vehicle.

even though i hate going in for these recalls, at least these guys get me moving and on with my day. Desk service associate or manager was very helpful too. read more

Scumbags. Sold me a certified preowned vehicle with tons of problems and refused to fix it. Worst experience ever

Worked diligently to lease a Civic for my son who is living nearby. It was a simple deal as Honda has a national lease with $1999 down and $189/month. Well, the finance manager John Bracken put in so many add on fees that the new total out of pocket was $4,800. Talking about disappointment. Anyways, I leased from another dealer which was the National lease. It really makes me question the ethics of Apple Honda. To make it worse, they refuse to give me my $250 deposit back. I have spoken to Jose Bustamante about the deposit and once again let's just go back to the ethics of the employees at Apple Honda. Buyer beware ! read more

This place is awesome!!! Not all Honda dealers are created equal, and this one definitely stands out. The service department is amazing. Mike the service manager is awesome! They are helpful,fast, friendly, and I would highly recommend them. read more

Also known as Garsten Motors.....if you check them out on The Better Business Bureaus website you will see that they have an F rating and if you unfortunate enough to do business with them, you will see first hand as to why! They are far from the only Honda dealer on Long Island.....so go to anyone of the other dealers! They have very thin skin too....when you give them a negative comment on their Facebook page, they turn the entire page off! You cannot hide from the BBB! read more

The customer service is awful, they treat you like a dummy; very disrespectful. Have gotten inspections done here and had things break the next week. Service department will rip you off. On one occasion my 80 year old grandmother was overcharged for a simple job; they wanted $300 and at a local shop they her charged $60 for the same service. The dealership itself is not nice. The only helpful employee is Bonnie. read more

My wife went in to get a new battery for both key fob's on our 2014 Odyssey. It was close to where she worked. Got 1 replaced at Nardy Honda and was charged 5.55 and they were nice enough to put the battery in. Apple Honda parts changed the batteries and had the nerve to charge 17.54 each for them. When she told them she paid 5.55 at Nardy, they said the price may have gone up and then told her that was for them to install it too? It looks like they take advantage of women as well. We called back because my wife found the receipt from Nardy, and they offered to give us a $10.00 gift card for the next time we service our car there. We will never go back again and let all our friends and relatives know to stay away. Cost us about $38.00' with tax and a lesson learned that not all Honda Dealers are the same! Nardy Honda blows these guys away! read more

Stay away from this crooked service. They prey on old people, ripping them off, finding problems that don't exist and charging a fortune. My elderly aunt went in for a simple oil change. She walked out 3 hours later with a $500+ repair bill. None of the repairs done were urgent and could easily have been spread out over time if they indeed needed to be done. Nor were they upfront about an approximate cost estimate before proceeding with the work. read more

We have been customers of Apple Honda for more than 20 years. During that time we've bought and leased only Hondas and only from Apple. Mark Skawinski in service is a treasure. He has been our service contact for many years and it is because of his kindness, thoroughness and truthfulness that we have continued our relationship with Apple Honda for all this time. With every encounter, we have felt Apple Honda's commitment to customer service and to us specifically. Frank Sergio, who leased our most current car to us, was also kind and goodhearted and very patient with us throughout the process. He was (and still is) always happy to help in any way that we may need, which is true for the rest of the staff including Bryan in financing and Destini in insurance. Buying a car can be very stressful - yet that has not been so for us with Apple Honda. read more

Take the trip to a different honda dealership and don't bother putting a deposit on a car they sold it on Sunday when I told them I couldn't get back until Monday. Horrible read more

I brought my car to be traded in and had an AWFUL experience. They switched our dealers without consenting us to a very rude and unhelpful dealer named Bill. I was deceived with prices, services, and help. I will not come back. I do not recommend this dealership especially if you have to associate with Bill read more

Stay away from Apple Honda Riverhead service. I went in for an oil change and came out with a 657$ bill. At first the service person came and told me I needed to change the brake pads both from and back. When I asked for the cost, he told me about 300$. He also wanted me to replace the rear transmission fluid for an additional 289$. I declined this and I am glad I did. I can only imagine how much more it would have been. I believe that it was an attempt at getting me to spend more money. After waiting for close to 2 hours he came back with the bill. When I asked explanations for the difference in the amount charged from I was told, he answered that it was the labor and parts: $409. I was never told about the cost of labor and parts when I asked for the estimate and I was led to believe that it would cost only around $300. I think this was completely dishonest and that I was taken advantage of. read more

Made an online appointment for a recall and oil change on my 2013 CRV on Thursday for a Monday appointment.. Received a reply from their online specialist on Friday asking me for my VIN so they could make sure they had the part, which I provided.Got to the dealership on Monday and was told I was not in the computer and that they didn't have the part and had no record of my request even though I provided printouts of the on line transactions. I ended spending 3 and 1/2 hours at the dealership. To kill time I went into their showroom to look at the new models as I was in the market for a car. I open the doors and looked into about 4 or 5 models and not one person asked if I needed any help. I was the ONLY customer in the showroom and there was 6 or 7 salespeople there and only one was on the phone. The other ones were talking and joking with one another. When I paid for my service I commented to the cashier that business must be good. And he remarked that it was. I then told him I spent 15 minutes in the showroom and no one even talked to me. He said they must have been busy. Yeah, auditioning for the Comedy Club. read more

Absolute worst experience ever with these people, sold me a car with problems and then would refuse to fix the issues. After getting their corporate office involved the issue is still not resolved. Last time I brought my car in for service they never even looked at it, only took the car in to please their corporate office. Absolutely horrendous place to buy any vehicle or bring your vehicle for service. Stay extremely far from these people read more

they were fast and professional it went very smoothly .salesman was great worked late for us

Stay away from this dealership After 2 days of trying to buy a car and agreeing to a price. I made a Bank check out to Apple Honda as instructed. I was then handed over to the Finance guy who then tells me that there is a math error and I owe an extra $1000!!! He tells me to put it on my card! What a scam. Don't get caught by the last minute change in price! read more

My husband and I came to look at a particular pre-owned CRV. We were greeted very kindly by a woman at the front desk (which was a nice change from what we had been experiencing at other dealerships). Then, we met with John O, one of the salesman. He explained everything about the warranty in detail and then took us out for a test drive. He explained every feature and showed us the engine. We ultimately chose to go with another make that we preferred at a different dealer. However, we wish that dealer had been as pleasant as Apple Honda. We would recommend Apple Honda to anyone in the market for a pre-owned Honda read more

Not only did I purchase my car from this dealership (from Orlando to be exact) but afterwards I also had the pleasure of working here. This is a group of probably the best, funniest, and most thoughtful people you will meet (sales and service). They strive for customer satisfaction always. As hard as it can be to make every single person happy, and things happen such as life; the sales managers and GM personally will try and resolve any questions, issues, or concerns. My sister has bought her car from here, I have bought my car from here, and I have also sold my family and friends cars from here and I will continue to come back even though I work in a different industry now. There's a reason this dealership has been around for 50 something years and most of their sales and service team have been there for 10+ years. read more