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    Apple - Chestnut Hill

    2.5 (237 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

    Apple - Chestnut Hill Photos

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    Reviews With Photos

    John G.

    Big shout to Phoung. She spent tons of time helping us out, and even gave some insider insights on how to maximize the utility of our purchases. Thanks Phoung! :)

    Albert K.

    Excellent service. Really kind staff. Two great individuals helped me out - I believe their names were Lee and S-Lee (amazing woman with the word "ree" or "lee" in her name who sat down with me). Really insightful advice and fun to speak to. Thank you.

    Apple Store in the Chestnut Hill Shops
    Bruce K.

    I've been to a few Apple Stores and this one is unremarkable. They have a dozen or so tables set up with the latest iPhone and iMac and MacBook devices, if you really want to touch them after other people have touched them. (Ewww, get the Purell!) The staff are helpful and knowledgeable, the store is well stocked with accessories too. I would mention the free wifi which is great but the mall already offers free service. One very interesting thing here are the doors to the shop. I've never seen the pivoting glass doors and they're cool.

    The orange store is just across the corridor and it's much juicier
    Fox E.

    An Apple a day keeps the Microsoft away. Not a fan of the set up of any Apple stores, but they were perfectly friendly here, and much more helpful than the one in Houston or the one in DC that I've been to. Nice people and good service means I give a higher rating, so whereas those others scored 1 and 2 respectively, this one gets a 3 star rating. Still, their products are shockingly high on the price range, and built to break (in my opinion), so I'd never give any apple store more than a 3 based on that. These guys are super friendly and fixed my companion's iPhone the same day, and helped her out with memory issues and sold me a few accessories for less than the marked price (which was very high) as well. Friendly and efficient, surprising for an Apple Store. 3 stars.

    Watch me talk to my Apple co-workers while you stand there for 25 min like an ass clown!

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    2 months ago

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    14 days ago

    usually very goodbut sometimesthe geniusbar is notnalways stafffed by a good person.Phoneiften helps too.

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    2 months ago

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    7 months ago

    One of the better Apple Stores. Well staffed with a helpful Apple team. It is also a convenient location compared to stores in larger malls.

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    8 months ago

    Very helpful and not a long wait time, even though I got there early. Everyone seems to know what they are doing!

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    2 years ago

    Excellent service provided by Kevin at the genius bar. He solved my problem quickly as he explained all steps during the process.

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    Page 1 of 6

    Ask the Community - Apple - Chestnut Hill

    Review Highlights - Apple - Chestnut Hill

    I also had excellent service when deciding which iPad to select (I finally chose the iPad Air).

    Mentioned in 3 reviews

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    People searched for Computers 1,144 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.2(83 reviews)
    0.5 mi
    $$

    " Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

    I have never been so upset, confused and treated so poorly…read more They add things to your bill telling ypu you are going to save money. And you save money in one area and then they add on things and another area. Then they give you the old oh there's nothing we can do about that that's normal. It's normal because they added things to your account. Also, the manager was very dismissive of any questions I had. In general, the whole place is a mass confusion and a waste of time. If I could, I'd give them less than one

    Photos
    Verizon
    Verizon
    Verizon

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    T-Mobile

    T-Mobile

    3.1(11 reviews)
    2.1 mi
    $$
    Virtual estimates
    Shipping

    Danielle Santos at the T-Mobile store on Washington st in Brighton, Oak Square area is…read moreunbelievable. She was incredibly patient, helpful and did not make me self conscious about asking for some basic help. She was amazing and I will use this store because of her good customer service. Barbara B

    I with T-Mobile since day one back to the early years of 20s, I'm very loyalty customers till now,…read morewith in this year I got so many problems with T-Mobile, they been charging me like crazy, I had to phone in almost every month fight for my bills, I go out of the states a lots, every times my come back my phone bills when up, I had to phone in every times to getting my bill corrected, each times over a hour on the phones, my patience running out so I had to left and try difference company, after I had cancelled my service with T-Mobile they still charge me for two months over auto pay, I phone in about this matter, they ask my PIN number, I told them after I cancelled and I don't remember my pin number any more and they said they can't do anything, I end up just paying for it and I went down to my bank told them to stop T-Mobile talking out money from my bank account, after 3 months later I still getting a bill from them said I owned them $150 for the equipment I used, I phone in again and went down to T-Mobile store and explain to them, I never had any equipment from T-Mobile, I owned my phone and it's all paid for and all those years I always owned my phones, my phone it's belonged to me, and I told them if I rent any things from T-Mobile I should had some kind a contract in writing, I want to see that, and they said they will taking care of that, and now today another month went by I still getting a invoice in the mail said I owned them $150. I want to tell them FUCK them, after all that and they still didn't get that shits straight out. This company growing too big and now it's out of control, sorry I had to written this out of my chest. Should be zero star for them

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

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    Xfinity - Beautifully designed store

    Xfinity

    1.9(28 reviews)
    2.8 miAllston/Brighton

    **1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

    Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

    Photos
    Xfinity - Free Moto g 5G ace until 6/7 when you bring your number over!

    Free Moto g 5G ace until 6/7 when you bring your number over!

    Xfinity - Motorola accessories

    Motorola accessories

    Xfinity - Samsung Galaxy accessories!

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    Samsung Galaxy accessories!

    Zoom Wireless

    Zoom Wireless

    4.0(1 review)
    1.7 mi

    I'm not actually surprised this location didn't have any reviews before now -- it's a little out of…read morethe way, it's only advertised as a Verizon Wireless retailer by other Verizon locations, and then only when you need to do something shifty about your phone's warranty. I wouldn't have even known about this place had I not gotten a full-scale, year-long runaround from Verizon stores all across Boston. While I'm making this sound like someone selling old Razrs and unlocked refurbished iPhones out of a cardboard box on a random street corner, know this: Zoom Wireless will cut right through the bullshit and get you hooked up proper. Backstory: Over the course of about a year, I owned ten Blackberry Curves, all on Verizon plans. Each one would last about a month, experience the same type of keyboard/trackball failure that the Verizon Store techs couldn't explain, rendering each one the technological equivalent of a blinking potato. Each time, the folks at the Verizon store would offer a replacement under warranty, and since I was hopelessly hooked on the Crackberry, I'd take it. Around the tenth time, though, I decided enough was enough, and since the Tour had just come out, I walked in and asked about an upgrade. In very hush-hush tones, they recommended I visit Zoom, since there was nothing they could do for me in that regard. Once I had tackled the ride to Cleveland Circle, I walked into Zoom and explained my predicament to the two guys working there. They were utterly flabbergasted that I had had such awful luck with these phones, and even more floored at the fact that Verizon wouldn't upgrade anything for me. After taking my info, one employee got on the phone with Verizon HQ and explained my situation. After they put him on hold to check some files, he said to me, "Listen, you've been through too much for me to stand by and watch you have to pay anything for this upgrade," and then coached me through how I should phrase my predicament in order to get the Verizon folks to waive all the charges. Sure enough, I got on the phone with Verizon, and following the Zoom employee's instructions, got away with only having to pay the delivery cost for a new Tour. Overall, was it shady as hell? Sure. Did I initially walk away from this business encounter wondering if I'd violated any laws? Of course. But what counts is the folks at Zoom helped me defeat a telecommunications bureaucracy, and now I've got a phone with which I'm still satisfied and for which I didn't have to pay any more than postage. So, screw dealing directly with Verizon. When the going gets tough, the tough ought to get going to Cleveland Circle.

    Apple - Chestnut Hill - computers - Updated May 2026

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