Apple failed me from the get go. My iPhone 14 was running hot and retaining fluid. I went to the Apple store on Atlantic Avenue in Brooklyn, New York. It was swapped, but it took two advisers and when I got home, the Uber and Lyft apps were missing. Most concerning to me was that music I had added to the phone from CDs was not there. I have a companion as I am a senior and not well-versed in the Apple language. He spoke to a representative who, after a long time, said the only way to recover the music was to reload it from the CDs. This would have been extremely difficult and time-consuming. I decided to call my computer guy who after three hours was able to move the music from the computer to the iCloud and then onto my iPhone. All the music was back, however, a message popped up that said "this device already associated with an Apple account. You can use iTunes match on this device with just one Apple account every 90 days this device can be used with a different Apple account in 82 days." apparently my two emails had inadvertently been used or merged. Then we were in touch with a representative who said engineering had to find a workaround. He was supposed to call me back three days later and was late in doing so. I asked him if the problem was that Apple had changed its software so that people could not share music and I got caught in this. He agreed and said he'd call again when he heard back from engineering; he never did. I spoke to another advisor, who was sympathetic, said it could not be fixed and I would have to wait the remaining 72 days. It was unfathomable to me with Apple's ability to track all our information, that they could not see my two emails on the screen and just remove the message. This not only cost me time, as I work, and stress, I have so far spent about $500 for what was Apple's mistake from the start. My Companion costs me $60 per hour and the computer guy $240. First, I hope Apple would consider making restitution. Also, I watched Tim Cooke bring gold to President Trump to curry favor, and clearly has as little empathy or concern for democracy as the latter. I also question his business sense. Seniors of 65 are about 1/5 if not more of his customers and instead of addressing their limitations in a digital age, he has just abandoned them, causing great frustration. read more

Brooklyn, Stand up! The opening of a brand new Apple Store in Downtown Brooklyn drew excited crowds hours before the doors even opened. There are 20 people at this table, 15 at another, etc. The best way to describe how pack it got would be to picture riding the number 4 train on rush hour. This even spilled over to Sunday confirming that Apple still able to generate a strong fan base issue free. You cannot front, Apple knows how to draw crowds. The highly anticipated location in Brooklyn's second Apple Store and the company anticipates it to be a big hit in the borough. I can honestly say that this 2nd Brooklyn store is my favorite out of the two due to design. It makes me very curious about how the new 5th avenue store will look like. It seems like Tim Cook and the company are looking to create stores similar to Apple Campus and I love it. The store was packed, but not overly crowded, as staff limited the number of people allowed in the store at one time to make for a more enjoyable shopping experience. This is expected when you visit Apple Grand Opening. So this kind of outcome is not shocking to me. During the grand opening customers that arrived early enough on an opening day received a free T-shirt. I can honestly say is sad they only give t-shirts, because it makes Apple cheap in giving real prizes. Why? If you attended Apple 14th Grand Opening, we receive iPods, MacBooks, gift cards... The good memories! Not sure why they changed after late Steve Jobs passed away. I hope this changes before the reopening of the flagship 5th avenue store. Anyway, the new location will offer its typical technical assistance while also setting up workshops for Apple customers. One of the reasons why Apple became successful. Why 3 stars? They canceled my order without notifying me due to the product not available. Time lost is my main reason for 3 stars. You want to deliver excellent customer service, an email or phone call could have generated 5 stars easily. Update: I had to switch to one star. Why? Apple charged me $279 X 4... Which all posted. I needed to call my bank plus apple to clear the mess they made read more

Was there today August 25, 2019 i bought my ipod to get fixed i dont like listening to music on my mobile device it take too many storage and drain my cell phone battery. was really discouraged kalani-he told me it was consider vintage and there wasnt a serial number on the back , but he was able to see the 4 Gb sign which i find to be awkward ( because i do see the serial number there are printed small . Probably magnified glass would do)and he told me it cant be repaired , i bought it to the Manhattan location before in the past there where able to get fixed and working . And there did amazing job repairing it in Manhattan ( i guess the manhattan apple stores are more experience than the Brooklyn location apple store , not sure about the Williamsburg location dough, probably the same crap)Kalani seem to be pretty cool dough he told me he has the same initals as me that was cool . I'm not going to give up ill bring my ipod to the Manhattan apple store location instead either westfield world trade center location or the one on fifth avenue location instead ! It's ashame i'm a brooklynite and i have to go cross the east river to Manhattan for repairs on a Apple store . But what i like about this apple store its very brooklynite with the bricks walls kind reminds me of the brick Brooklyn bridge design-architecture ! 1). P.S. i was at the world trade center apple location on August 26, 2019 and there fixed my Ipod with flying colors , read my review for the world tade center apple location , much better than this Brooklyn apple location. ( and im a Brooklynite and i get better treatment in Manhattan apple store , what a bomber)!!!!' 2). P.S. I'll admit the apple store on Flatbush Avenue,downtown Brooklyn - fort Greene area. Did good job fixing a iPhone 5 /5c/ 5s screen that was cracked , two thumbs up on that. read more

How does a trendy little former Best Buy twit get a job here? Easy... apparently. I go for a warranty replacement. She gets sassy. Meaning don't ask too many questions before I get all social justice warrior ... for calling me out since I HAVE ZERO CLUE WTF I'm talking about. LULZ. Charged and paid 86 bucks since she got sassy. Then. I ask.... why would I complete a legal transaction for a repair that was already paid for ..... Crickets ... Warby glasses falls off... You know how this garbage goes. Apple retail is trash. This spot is trash... why is it that a guy like me observed the Apple BIG Tech diversity only in the outer boroughs.... How many little kids of color got ripped off because of sassy Apple pants saying she was right and you are wrong lol. Do yourself a favor? Do it all online. Avoid the Apple retail stores. It's easier. This place sucks. Period. read more

This is an Apple store. I'm not sure what people expect. It's an impressive space, clean, and looks more or less like almost every apple store you've ever walked into. If you need to get your computer or phone fixed, make an appointment it's highly unlikely that you can just walk in and get a free time-slot. I love that there is finally a shop in Brooklyn, but I don't really need to come by that often. The location is good, but expect it to be busy and filled with out of towners trying to get free internet access. read more

long story short,i would never step into this store again.they lie at the store to get you to trade in and purchase a new phone.when simething is fucked up they pretend .havevyou ever notice that customets act up or get the lies they tell make customers see the devils face then all of a sudden secirity.almost made me take a trip down ghet lane.told my teen daughter never in life. don't care about the errors just disgusted af. read more

This Shìt sucks the bitch told a rich nigga like me if I take the Train To Manhattan I'll be there in 30 and whole time I'm black driving a mercedes fucking benz .... And she looks like Shìt with some beat up brown converses read more

I Had went to the Apple store to fix an issue with my AirPods and Andy was very kind. His professionalism was a 10/10, my mom was very grateful and excited for her new IPhone as well, all thanks to Andy. read more

The staff is quite friendly. I brought a MacBook from this location a couple of months ago. I'm not too familiar with the MAC computers, However the staff were extremely informative and helpful. read more

This location is just okay. Usually a long wait time. The customer service is okay. Can't complain. I got what I wanted and the issue was resolved. read more

No restrooms for customer use. Why is this location the only one that has no restrooms for customer use?

Horrible waiting system they have and I swear they have employees just standing there doing nothing

Take more accountability ‼‼‼ Make it make sense ‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼ read more

아이폰 14 프로 픽업을 했슴당 애플스토어는 언제가도 모두가 친절하고 상냥해요 ~ 덕분에 기분 좋게 픽업했습니다! 예쁘게 잘 쓸게요 애플!