I had a bad iPhone cord (4 months old and I had the receipt) that I wanted to exchange. The "greeter" could not exchange it and set me up with an appointment with the genius bar. He told me it would be 10-15 minutes. 35 minutes later a "genius" showed up, looked at the cord, then told me it could not be exchanged because of physical damage. I told him that the service "sucks" because I waited 35 minutes to be told something the greeter could have told me in 30 seconds. He said that a "Genius" needs to see it to make the final call. What, the greeters can't be trained to see physical damage and relay the company policy on replacement. He told me that the service was quite good and if I thought otherwise I should leave a review. He asked if I wanted to buy another cord. I told him that I would not spend premium dollars on an inferior product. I have had cords replaced by Apple in the past for the exact same problem, I do not know when the policy changed. Probably when they realized that it was costing them a lot of money to keep replacing their poorly made product. I personally have an Android phone and have had one for over 15 years. I have never had a cord issue. This was my daughter's cord. If I could get my daughters and wife to switch to Android I would be very happy. read more

Had some issues with a newer iPhone. Made and appointment at 12:10, I got there a little early and they were able to see me right away. JJ was very easy to work with and was able to confirm the problem and set up the repair. I came back 1.5 hours later and the phone was ready to go. A few hours later the phone was having the same issue. Went back and Ian was able to help me right away. He confirmed the problem still existed and helped me set up the new phone since mine was still under warranty. Ian made sure everything was just like I wanted it and never lost his patience with me. I'm grateful he was able to get my phone back up and running very quickly. I would definitely recommend the Bayshore location and Ian and JJ as great people to work with, very kind, listened to my issues and offered solutions right away. Ian was the perfect professional and an incredible help. read more

They helped me to merge the numbers from my old Verizon. I was on vacation when my cord started acting up by charging inconsistently. This was my second cord in 1 year. They checked to see if it was covered under warranty. read more

Worst customer service ever!!! They leave you waiting for a technician and you see the person hanging. They don't honor what corporate tell you over the phone and on top of that they don't give you options to work with. This place should change management ASAP! After years with Apple this instance I'm considering switching to Android. read more

Today, I made a same day appointment hoping the best for my computer after Best Buy told me I would need a new one. The man who helped me at the Genius Bar was super helpful. Very nice and understood that I needed it for school so he told me he would try to get it done before 48 hours. Had my appointment at 10:20am and I recieved a call at 11:18 am that my computer was ready for pickup. They were so fast and amazing. My computer works perfectly again. Super happy read more

Store is always busy. Geniuses are always friendly and in positive moods. They handled and resolved my problem and making appointments was easy online. read more

Apple - Bayshore - Computers Near Me - Glendale, Wisconsin

Made an appointment to have my phone serviced. They were prompt and quick to remedy the situation. Afterward I wanted to buy a few things but all of the sales reps seemed a little hesitant to approach me. All in all it was a pretty cool experience. read more

For the busy atmosphere - these specialists, geniuses, and experts sure make you feel like it's just you and them. Hello "One on One"! I was sold on Apple not from their brilliant marketing - but from knowing I could receive service above and beyond my PC expectations. Thank you to all the friendly employees of Apple Bayshore! read more

Ridiculous wait times. I have Apple Care which covers pretty much everything. I have a cable that is corroded and no longer charges. It was going to be a 55 minute wait for a technician to look at my device to verify that I had Apple Care in order to give me a new cable. Ate you kidding me? I'll just order one off of Amazon with my Prime shipping and have it before they could help me. read more

My second poor interaction with Apple inside of a year. The first was with my constantly rebooting phone. It took an online chat/diagnostic and several trips to the Apple Store trying one thing after another before they relented and replaced the phone. And the phone was covered by AppleCare. The second was a brand new iPad which I took to the Apple Store to purchase AppleCare, something Apple advertises can be done. The employee and Manager denied my request, citing a date mismatch with the online reseller (a very reputable one) which put the purchase out of range to qualify for AppleCare. Despite my receipt proving the purchase occurred less than a week ago. Now, it was obvious that the reseller made an error. Apple says it is my problem to fix. I will try and resolve it there and try again with Apple. My main peeve is with Apple as a premium provider of hardware and software. There is no empowerment of management (who was nice) to make things right when something minor jumps the rails. When it is so evident that a reseller of their products made an error. As much as I spend on Apple products for myself and my family, I expect that a clerical error can be waived. I did not receive that level of care. My impression of Apple is that the company is losing ground. It's primary mission is to extract as much money as possible, as often as possible. As a consequence, I'm diversifying. I bought into Sonos for sound. I bought into Amazon for streaming services. I don't see that slowing down. read more

I'm conflicted about this review because the repair for which I went in was done and I am happy about that, and the woman at the genius bar spent a fair amount of time with me. The downside is that, I had to go back because the place for which my computer was sent for repairs installed an OLD operating system onto my MacBook Pro (nowhere in the request was the operating system needing repair) so when I went to open my computer, needless to say NOTHING worked, I lost all of my uploaded fonts and applications and I got the 'there are two kinds of people: those who have lost data and those who WILL lose data' speech, and while I understand the importance of backing up info before repairs (I DID do that) that 'mantra' seems a bit condescending for people who rely on the Apple employees to get the computer back to them in better shape than they left it. I have also lost photos because the old operating system (that they uploaded) didn't support the the new photos app that I had so I now have four years of photos I'm trying to recoup from an old Time Machine backup. There's no straightforward place to report this frustrating experience because everyone says 'we're not responsible for damages, losses, etc) and I guess I'd like for SOMEONE to recognize the epic blunder of uploading an OLD OPERATING system (that seems like an epic and unnecessary error) and perhaps offer to compensate or otherwise take responsibility for it. I will most likely have to go to them again if I need repairs but you can BET I will be VERY hesitant to let it out of my sight. Many people need their computers for their livelihoods and to lose so much info amounts to loss of revenue. read more

Went 10/26/18, buying phone went fast and smoothly, My concern was at the servicing, my iphone won't charged, told her to replace battery but she did the diagnostic test and told me can not replace battery coz the problem was in inside the phone attached to the lightning cord, and asking me $299 to repair....Did my online research and found out about DFU mode, followed the procedure and fixed it by myself... need to go to apple store for battery replacement but Not in apple bayshore wisconsin. read more

Zero star for progressive insurance company. It is very fast to gal money And very slow for the claim. Iam unable to work for 2 weeks due to this company Very slow ever I will be no longer in this company for the insurance read more

The Apple Store in Glendale WI has a high volume of customers they help each day. If you come in for a repair or Genius Bar, it is better to schedule an appointment. If you do not have an appointment, it is possible that the waiting period for someone can range from 5 minutes to over an hour depending on store traffic. The Apple Store is easy to find with the light up logo and big glass windows. If it is a busy day, please head to the middle of the store where an Apple Representative will be able to check you in for the next available person to help you with your inquiries. If you do need help at the Genius Bar, please check your items Apple Care coverage. Apple Care could mean the difference between paying money to fix an expensive item or easily getting it replaced for free because Apple Care covered your cost. The Genius Bar people will be able to diagnose your problem for free, but if there is any replacement involved with your item and you do not have Apple Care or Apple Care is invalid due to water damage, or third party repairs and installations, then you will need to pay for the repair upfront. Some repairs can be done in the store the same day, others like mac book repairs requiring sending the device into their technicians. If that happens, you could be without a device for a while. It is important to note that Apple does not give out loaner computers, iPads, watches, or phones. Before bringing your device in for repair BACK UP YOUR DEVICE or you could lose your data. Ordering online and having items delivered to the store is super easy. If you do have a mobile order pickup; be sure to bring a government issue ID such as driver's license to verify the order is going to the right person. Glendale WI Bayshore Apple Store also features hands-on classes for all ages. If you are interested in Apple classes, all you need to do is RSVP on Apple's website for the class and then attend the class. Apples' stores are kept immaculately clean. The store is handicap accessible. It is important to note that finding parking can be challenging on a hectic day. I recommend the parking garage and walking to the store. There are several spots right out in front of the store that you can use if the spaces are available. The store is spacious, and the wifi speed fluctuates but is reliable. The wifi speed depends on tasks and the number of people on the same network. For example downloading the Watch OS3 took some time because of a huge amount of information downloading to your phone. Downloading an app took no time at all. If you need to wait and want to surf the internet on your device; there is plenty of seating space available in the store. The staff is knowledgeable, enthusiastic, and eager to help you. If a product is not on the shelf, do not leave the store without asking if they have it in the back room. Sometimes the employees are busy helping customers that they do not have time to restock their shelves at that moment. Apple's prices are high, but there is no question that the product is durable, reliable, and will get the job done. My advice is to make a list of what you need out of your device, and what you want out of your device. Knowing what you need, will make it easier for the Apple Store employees to help you get the right device. If you do not like an item, you can return the product with the receipt to the store without being asked any questions within fourteen calendar days per store policy. Make sure to download the Apple Store App. If you have Apple Pay on your device, the app, and are on the store's free fast wifi, you could use the self-checkout feature in the app on most of the items in the store. That is how I bought my Apple TV and watchbands. The receipt then gets emailed to you. When no one is around to help you this is an option when there is no one available to assist you at the moment. The App will let you know if you need an Apple Representative to help you with the checkout process such as iPhones. Enjoy your visit to the Glendale WI Bayshore Apple Store! read more

The best apple store I have ever been to!!! I have been to this location many times, and EVERY single person i have interacted with have been so nice and helpful! They don't make you feel like an inconvenience they really seem happy to help you! After countless of horrible experiences at the Mayfair location I really considered switching from Apple to anything else. I really feel like Mayfair's apple store tries to nickel and dime you- a while ago after my new iphone had stopped working they told me I'd have to just buy a new one and the warranty did not cover... it even though there was no damage on the phone. If that did not suck enough, they lady was beyond rude and extremely unprofessional. I left the store extremely unhappy... more because the way I was treated. I ended up taking my phone to the bayshore location to give it a try. They said the warranty for sure covered the issue and got me a new phone, no hassle all smiles! They where all so nice and helpful, really great customer service! Since that time until now all together, I have purchased the aniPhone 5, a Mac book, an iPad and also upgraded my business computer to a Mac. Just because of the bayshore town center store I stuck with apple! The last visit I had a few weeks ago, my MacBook charger had stopped working the night before my vacation. I stopped in with no appointment, they where happy to squeeze me in. They swapped it out for me and thanked me for coming in... Amazing! Thanks again guys! read more

Halted at the front door with, "Miss! Miss! May I help you, Miss!" Then made to stand in line. (apparently you may not browse without getting past the door monitor) When it was my turn, I asked if I could look before I buy. Door monitor seemed miffed but allowed me to look without assigning someone to shadow me. The sales person that eventually helped me was lovely. I made my choice and was ready to pull out my credit card for an over $2,000 purchase when she told me it would take up to 48 hours to transfer data from my old computer to the new one. I don't foresee a time when I can do without my computer for two days. So, I guess I'm not buying a new Mac. read more

I stopped in here today just to browse and get a feel for things if I ever dive into the I-Pad pool. My experience was light years ahead of the Mayfair location! The Staff Member who I dealt with was very helpful and patient even though I made it clear I wasn't planning on buying anything today. If I do decide to get an I-Pad, I will get it at the Bayshore location. read more

Apple in my book always has great customer service. Booking an appointment for the Genius Bar is all online which is nice (no waiting on the phone 20 min) and convenient! Skip on some of the accessories though because I'm sure you could probably find them for a better price online. read more

I have been to the Bayshore Apple store multiple times and each time I have received the same outstanding service. All of the employees are so attentive and are asking and willing to help the moment you walk in the door. I had a major issue with my computer recently and I made an appointment for the Genius bar. I cannot remember the name of the gentleman who helped me, but he was so knowledgable, thorough and reassuring! I own multiple Apple products and my service expereince is just a reassurance of why I continue to only buy Apple! read more

I am an apple product groupie. But my experience at this store on my last visit was a bit annoying. An hour plus wait to try on an Apple Watch while watching several employees just coordinating the store incoming traffic. I left before I could give Apple my money. Their loss. read more

There isn't anything too special with this Apple Store. I've purchased many items at this store on numerous occasions and it seems as though a new face is always there to help me. The Apple Store is staffed just right, never had to wait a second for assistance, and the staff is always willing to help you with your Apple store issues/needs. The team does struggle a bit during product launches. People tend to be in line longer than I see at most other Apple Stores (I've been fortunate enough to travel the world for work - and I always make it a priority visit the apple stores in the city I visit). read more

We live in a world full of bad customer service. This is one of those places were I have never experienced bad service. Upon walking in, you are greeted by a person who either makes an appointment for you to be seen by someone at the Genius Bar or helps you right there on spot if you are purchasing through their mobile purchasing devices (it is Apple after all). The minimalist, white, clean look of the store is impressive and easy to find what you are looking for. The Genius bar is great because the girls and guys working there really like their job (or so it seems) and they also really know their sh*t. I can't recommend Apple products or their customer service enough. I'm a customer for life. read more

Well as upset as I am every time I go here because something broke or isn't working right, this store actually treats its customers really well. First off if you have one of the first appointments of the day they have two employees checking people in outside before the store even opens so they can get started right away. The technicians are very nice and considerate and always in a good mood no matter what type of customer they were just with. I recently lost everything because whoever I talked to on the phone at apple care had me do the wrong thing and didn't take notes about our 45min phone call. The manager at this store apologized deeply and said they would report the problem and that they dropped the ball. He also gave me a brand new version of office on the house so I could get started on my finals right away. He didn't need to do that by any means but I really appreciated it. Customer service doesn't get better than that. read more

WORST APPLE STORE EVER!!!!!!! I live in Miami, where customer service is bad, but this was way worse. No one was willing to answer my questions, I was pushed from agent to agent with no one taking responsibility, and when I would stand near someone to ask a question, they would completely ignore me and avoid eye contact. I will never go in againl- if I could give 0 stars, I would. read more

First off, I work in a retail environment where service is considered EVERYTHING. I would say I am exceedingly picky about the service I get when I'm out, because I know how far out of my way I go for my customers. In other words, because of the service I give in order to earn my money, I have really high expectations for the service I receive where I spend it. I recently shattered my iPod Touch screen and was told repeatedly by friends that water and screen damage were the two things that Apple wouldn't cover since they are, for the most part, the result of owner carelessness. Because of this, I wasn't very optimistic about what I was going to hear when I took it in to have it looked at. Christopher at the Genius Bar was friendly, knowledgeable and (best of all) able to help me with my problem right away. It was a CRAZY GOOD experience!!! I would absolutely recommend this store and will definitely be back. read more

Awesome service and people! I went there to get a birthday present and the workers were really helpful and friendly!

My day started horribly when my phone wouldn't start up as normal and when the fixes at home didn't take. We came in a little after the store opened, they had a short half hour wait so took my info and texted us while we shopped next door. Were able to solve the problem quickly and were very professional! Turned my day right around! read more

Exceptional service! They were able to help me trade in an old iPhone for the latest model, and they answered questions about my service and payment options better than my cell provider. I was pleasantly surprised and recommend this store for anyone needing help with their iPhone. read more

This Apple Store at Bay Shore mall is fantastic! Everyone there is incredibly helpful and very kind. Andy Carter helped my mother with her computer purchase and was extremely patient, informative, and helpful! read more

I was having a hardware problem with my 27" iMac. I brought my computer in and met with an incredibly knowledgeable and helpful employee at the Genius Bar. After a few tests he knew that the memory card had to be replaced. To my delight, the repair was FREE despite my iMac being out of warranty since it was a known issue (not to me) for others with the same iMac model. I am so impressed with the honesty and that Apple stood by their fantastic product. The repair was done quicker than expected and an employee offered to carry my heavy computer to my car for me. Maybe plus. I highly recommend this store (excellent staff). read more

I buy everything for my iPod there everytime they come out with a new ipod i go on the website immediately.

WAYYY better than mayfair, I made my first purcahse with apple a while ago in L.A. buying the ipod touch 4g, I recently went into bayshore to upgrade to the 5g, The service was great, I was in and out in no time without any problems and my device is still running flawlessly! read more

Worst experience been at store for over two and a half hours, was very clear with employees that I'm traveling at 6 am next day and my phone is not working. The phone clearly has documented issues yet they refused to replace. I purchased apple care plus they are still refusing. Store manager gets extremely agitated and verbal with me in front of other customers. Chris Dansby is the supposed manager of the store. He is extremely volatile and when I called him out on his behavior he pretended that he wasn't being rude. Other customers saw this and were commenting on his attitude and interaction with me. Avoid this store at all costs! This incident occurred August 11 2015 at 8:08 pm. read more

I went to this location after being royally disappointed by the Mayfair location.....they did not disappoint! Lawrence was what a sales consultant should be. Within in a few minutes I was ready to purchase my IPad on which I am writing this review. Super friendly and never at any point was I made to feel like I was a bother with my questions which happened at Mayfair. This location knows what to do and they are doing it! read more

Look I love this place! I love the products! I love the service! It's Apple, either you love them or the them. I am infatuated.

I visited this store after calling apple tech via there website contact form, they were helpful and they somehow ran a 'diagnostics' on my phone and came to the conclusion that my battery was not up to par (it dies every few hours regardless of charge)... and that it qualified for a battery replacement that they were offering. i set up an appointment to get it replaced at this store, as she recommended i do. drove all the way there to find out that 'they stopped replacing batteries today'?? and that i could come back the next day and they would reserve a battery for me so it could be replaced. came in the next day, dropped it off and they said it would take 2 hours!? - 2 hours later at this hectic mall, i come in and they claim they can't fix it now? they literally told me they couldn't touch my phone or open or replace anything all of a sudden?? we wasted all afternoon when you could have just contacted my partners phone number to let us know this? i will never be back to this store - they have no care or empathy for people let alone their 'customers', they offer computer/robot like responses and coyly grin at you like it's cute or funny that you have a problem with a battery/phone they have provided? it's a bummer seeing their 'employees', who are likely awesome humans, being brainwashed in to being a heartless drone and offering inconsiderate/contradictory responses for this horrible corporation... a quick google and you realize so many other more affordable options better than apple for 'phones' or anything, i can't encourage it enough - i realize this now. thanks apple and apple bayshore mall for opening my eyes. apple's going downhill... read more

Mistakes happen. Yet it's annoying when you make an appointment and show up 10 minutes early and then after checkin sit and wait for 25 minutes. Then ask what's up and hear. Oh you weren't checked in you were canceled. Get you stuff together Apple Bayshore. read more

I just have to say that I am very impressed with the Staff and Service that I received that the BayShore Store! Very polite, knowledgable, caring, and good listeners. I would recommend that store to everyone. Got the best service from Randy Long, Cameron and then Jay (when I called with a question). Thank You Apple and these wonderful men who made my experience of buying 2 new i-pads a great one! Debbie :) read more

I can't believe the other reviews of great service! I was never "greeted" by anyone. In fact, I walked by 3 or 4 staff members doing nothing on my way in. Shirt and tie, wallet in hand, and it was like I didn't exist. I'm in my 40's and I thought that meant I was in the high-disposable income demographic, not the "too un-cool to talk to" crowd. I went in to buy an iPad literally because my wife just wants one. I had a pretty good idea of what I wanted, but the staffer was so snotty, insulting and argumentative that I finally just walked out. They couldn't believe that I wouldn't want one myself or already know all about them. Not only will I never be back, I'll never go back to a Mac store. Totally ridiculous, to the point of where you can't give away your money. I'll stick to shopping online and skipping the attitude from college kids in ripped jeans. read more

I understand that because of COVID stores need to implement guidelines on store capacity. However, my experience today at the Apple Store in Bayshore exceeded this. When my mother and I arrived at the store, the security guard at the door told us that we had to wait outside because "They're limiting how many people can enter the store". Keep in mind, there were two customers in the store, with the rest being employees. My mother and I wait outside in the snow, until the security guard here's my mother's complaint about our circumstance and beckons an employee over. We were then allowed into the store BEFORE anyone left out before us (but I thought only a certain number of people were allowed in the store?). When we meet the employee, she does not acknowledge that we were waiting in the snow, and when my mother expresses her dissatisfaction, we were met with a forced smile, mediocre excuse, and "I'm sorry to hear that". Before we left, I nicely explained that from a customer service standpoint, it's not really a good look for customers to be standing out in in-climate weather, and truly takes away from the customer service experience. I, again, was met with being cut off with a condescending smile and the classics customer service voice. My mother and I left without feeling like our concerns were heard or truly considered, and will be sure to make a phone call along with writing this review. I'd say, until this pandemic improves, doing expect much in terms of customer service at this Apple Store location! read more