At the end of our chat, they would not stop chatting. I was done and I had to say thank you twice…read more Not happy.

The closing time is 8 pm as noted in the sign out front amd he operating hours from Yelp. We called…read morethe store to ask the closing time and the "black male" employee stated that they closed at 7 pm. We entered the store at 6:30 pm. The payment machine in the store is wide open and cash bin sitting out. We asked if the machine works and they say yes but they stopped accepting cash at 6pm (2 hrs before they close.) The two employees are also sitting down and completely rude. Don't even bother to get up when we enter store or to assist. This is what "Post Covid" American workers have turned into.

Very well-selected staff! They are friendly, resourceful and knowledgeable! They are all…read moreproblem-solvers!

defective AirPods Pro (3rd generation) I received as an express replacement from Apple, and the…read morebayshore Apple store refusal to replace them despite confirming the defect in-store. The replacement AirPods have a hardware defect: they enter a continuous pairing loop that drains the case battery even when not in use. On 7/27/2026, I drove ~50 miles each way to the Apple Store at Bayshore, 5715 N Centerpark Way, Glendale, WI 53217, in heavy construction traffic. I then spent nearly 2 hours in-store while technicians ran diagnostics. During the visit, I was first told the AirPods would be replaced, then later told no replacement would be provided, even with manager approval. I was told my only options were to keep the defective product or send it to a repair depot with up to a 2‑week turnaround, leaving me without my AirPods. I was also not informed that ear tips should be removed before sending them in, risking loss of accessories. This caused significant wasted time, travel, and inconvenience. Apple confirmed the defect but failed to provide a reasonable immediate resolution.

Phone and plan work fine. Only issue I really have is…read morecustomer service; which can be hit or miss. Depending on who you get to deal with you will either have someone who listens to your issue and helps you solve it; or someone who starts trying to get you to "upgrade" to the latest and greatest that just came out. I mean you all know if your phone is 6 months old it's dead technology, right? Why not but his one for $$$$? It's so AWESOME! Never mind that in like less than a year we will be giving this one away for free and pitching something else. Did I mention we have a payment plan on that phone? Verizon employees; please take the hint when someone plainly tells you exactly what they do and do not want, there is a good chance that they want what they said and did not request you talk to them like an idiot who just doesn't get it.

after 3 hours still not hooked up verizon sucks now it says need 85 characters it cant get it they…read moresuck

Time to update my original review unexpectedly. Our modem died and we had to have…read morea new one installed. Then came the bill and nothing looked like the past months of service. On top of this, we hadn't received a printed statement in two prior months, so back to the store to get things straightened out. It wasn't our fault!!! Walking through the door I was quickly greeted by Phil G., who turned out to be one of the most dedicated customer service reps I've had anywhere, even when I was running a bank. We went over past history and he ordered a printed statement. When it arrived at home it was $16 higher than my monthly rate. Back again I went and an amazed Phil worked to restore the old service and price. It took a while but Phil was everything you want in a salesman, kind, communicative, knowledgeable, and most important successful. Thanks Phil and I wish you continued success!

We were told activation fees would be removed when our mobile service was bundled with internet…read more We were told we could do this online. Two calls with customer service later activation fee is never removed and to get the offer our internet has to be downgraded to a slower speed. We were lied to and customer service could not help other than to recommend we go back to the store and ask why we were told this. Is it poor training or good training on how to lie to someone's face. I will never set foot in that store again. -10 stars.

They had the screen for my phone in stock and got me in for repair same day…read more So far it looks good, like nothing ever happened. Service was friendly and professional, would definitely go back again (but hopefully won't have to!!)

Hannah is wonderful! She processed two iPad repairs for me and was so helpful. Pricing is very…read morereasonable and the service is excellent!

I've been to quite a few shops around Milwaukee, these guys are definitely the ones that I go to by…read morefar the most. Prices are always reasonable, staff is always polite, courteous, and definitely helpful. And they have a good selection of products.Highly recommended!!

From the owner: #1 cell phone and tobacco shop in the area. Iphone repair done in 20 minutes or less. Wide variety…read moreof cell phone accessories. 1 stop shop for all vape and tobacco needs

I came in needing my key fob battery changed and Jamel was the worker assisting me. After several…read morefailed attempts at opening the fob due to a stripped screw, Jamel used his creativity and was able to pry it open just enough to change the battery, without breaking anything. He kept apologizing for the delay, it really didn't take more than 5 minutes! No I inconvenience for me, I understood that we had a bump in the road. I would definitely go back to this location as Jamel was very professional and nice!

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.