We were told activation fees would be removed when our mobile service was bundled with internet. We were told we could do this online. Two calls with customer service later activation fee is never removed and to get the offer our internet has to be downgraded to a slower speed. We were lied to and customer service could not help other than to recommend we go back to the store and ask why we were told this. Is it poor training or good training on how to lie to someone's face. I will never set foot in that store again. -10 stars. read more

I was nervous about stopping here given some of the other reviews regarding the wait times, but Lee was able to assist us right away with our port of service over from T-Mobile. The process was relatively quick and painless, right up until the end when our phones would not work, both returning a "Invalid Sim" message. When we asked Lee about this, he said, "Oh, yeah, your phone is locked. You have to call your old carrier to have them fix that." That is information that would have been extremely helpful at the beginning of the process. He shrugged in response and only let us use the phone at the store (since our phones were essentially paperweights currently) once we asked. T-Mobile wasn't particularly helpful so now we essentially have mini-WiFi tablets for the next several days until the unlock process is complete. So unfortunate that this could have been a great initial experience with AT&T that will also be marred by this turn of events. read more

Be careful about your AT&T bill after you visit this store. Be careful about the set up of your phone -- it might end up costing you an additional $225 later, like mine did, just to undo the screw ups executed by AT&T staff during set up. Be warned that the AT&T feedback system might prompt a call from this store's manager. However, he will not return a call or come out of his back office when you are there. Once I find another provider, I will change from AT&T, not because I am disappointed with the quality of the connection, but because of the absolutely piss-poor management of this office. read more

My husband came in tonight for a screen protector and a case and instead an hour of our life was wasted. Javaris was totally rude and unhelpful , kept handling the phone aggressively and only made excuses when he was called out on it. When he put on the screen protector he didn't put it on correctly or use the tool they are supposed to to put it on. The screen protector was hanging off the edge of the phone with a bunch of bubbles. We had to get a refund , Javaris didn't apologize at all. Shouldn't take 40 mins to find a case for a popular phone then 20 to put it on. Worst experience ever. read more

I purchased a phone and a pre-paid plan specifically to get me during the coronavirus pandemic since I had no signal and needed hotspots. I was the only customer at the store and the three employees there heard me say like 5 times that I needed a phone just for a month specifically for the hot spots. They sold me a Samsung phone and their $65 unlimited plan. Well the next day I came to find out that plan didn't allow for hot spots so I had to be upgraded to the next plan. On top of that, I asked the salesman (Lamon) and the other two employees heard me as well, if I could unlock the phone, he said yes, I'm two weeks. Then the next day when I called about the hotspots, the lady that helped me told me they would upgrade me to the $75 and not charge me the difference, the same day a charge appeared in my account for an additional $53. Today when I called I was told I can't unlock the phone until I have an active account for 6 months and they have no way to refund the $53 they charged me extra. AT&T seems to be profiting from the pandemic. Everytime I called all they wanted to do was up-sell me. Update to AT&T's response below: I've spent hours on the phone and customer Service claims the store has to issue the refund, and the rude store manager says they can't do that from the store, so first try to help with this before assuming I'm going to do business with you ever again. read more

Time to update my original review unexpectedly. Our modem died and we had to have a new one installed. Then came the bill and nothing looked like the past months of service. On top of this, we hadn't received a printed statement in two prior months, so back to the store to get things straightened out. It wasn't our fault!!! Walking through the door I was quickly greeted by Phil G., who turned out to be one of the most dedicated customer service reps I've had anywhere, even when I was running a bank. We went over past history and he ordered a printed statement. When it arrived at home it was $16 higher than my monthly rate. Back again I went and an amazed Phil worked to restore the old service and price. It took a while but Phil was everything you want in a salesman, kind, communicative, knowledgeable, and most important successful. Thanks Phil and I wish you continued success! read more

Usually cell phone stores are the worst. Lets be honest long lines, expensive expensive products, contracts are long boring and uninteresting, and usually there's the one incredibly annoying person wasting the cell phone store representatives time, sometimes the screaming children or a person with offensive odors ;). But! you know what they do have ? Cool phones! anyway enough of that lets chat about this ATT store. This store has a crazy busy parking lot I find its actually easier to park on the street. Plenty of street parking when the parking lot is rocking. The store is very clean well organized. Features 2 kiosks to pay bill, upgrade phone, change your bill features etc so its nice you can skip the line to speak with anyone. Everyone I have dealt with here has been friendly, informational, and really helped maximize our family plan to get the most bang for the buck. I wont go to any other ATT store at this point I know where its att. read more

Be very careful about your AT&T bill after you visited the store. When I had the disagreement with the store staff and the manager, I called the customer service. With the help of the customer service, the store manager appeared to correct his mistake and showed me in the management system on his tablet that there would not be any wrong charge. One month later, I got the bill, The charge showed up. I do not know whether the manager showed me the record that was not submitted or he changed the charge after I saw it. read more

Just had the worst experience at this AT&T Store - first, no record of my 10:00 a.m. appointment that I made over the phone yesterday; had to return at 2:00 p.m. My 94 year old father is having difficulty seeing and, consequently, operating his iPhone. I wanted to add him to my plan with a flip phone to see if that would be easier to operate. The phone is $62. I was told if he didn't like it and wanted to switch to a smart phone, I would be charged a $55 "restocking" fee. The only explanation? "It's company policy." My anecdote about my daughter trying out an android phone and then swapping back to an iPhone without charges did nothing. No attempt to get a supervisor, no attempt to see if it could be waived, not even an apology for the ridiculous policy. Just a blank stare. Unbelievable. The worst salesperson/customer service agent I have ever come across. Used to be a good store - there were two stellar employees: Matt H. and Jose. No wonder they both left. read more

Today was an amazing experience. I walked into the store and it was a breath of fresh air, to first see all of the staff with mask on. Secondly me and my wife was greeted by an outstanding young man by the name of Quinten Gordon, whom was very polite, articulate and empathetic about the situation I was facing from a previous cell phone company. As we sat and talked he begin to work his magic his fingers started typing and magic begin to happen. I walked in very upset, the more we talked and his fingers worked that frown i had and the tension melted away. I asked this young man who can I talk to because you are just amazing sales rep and i want to let someone know how pleased and satisfied I am with you. He definitely was the gentle Giant of the day. Than you Quinten for your service and keep up the great work. read more

Megan is a Rock Star! I love this store! It is well staffed, well run, and easy to get to. Customer service is amazing and they made my experience painless. Great job, guys! Keep up the good work! read more

Great customer service! Robert took the time answer many questions over the phone, and when I went to the store, Danni was amazing. It took forever to transfer my number over because my previous carrier was a real pain to deal with, but Danni was patient, persistent, and very knowledgeable. She got it done with a smile on her face. It's so nice to be treated well and have no problems with phone issues!!! I will definitely come back to this location! read more

I had a really long day going to different AT&T stores having troubles with getting my new phone set up, until I went to the Glendale location and Danni Roberts calmed me down and helped me figure out everything. I left the store feeling much better. Thanks Danni, very nice and genuine lady. read more

I recently stopped by this store to buy a phone. We had trouble getting my account to load, but Danni stuck with me the whole time. She was kind, patient and helpful, even in the face of frustrating technical difficulties. The help she provided me was outstanding and I can not recommend this location highly enough. read more

Ridiculous, not enough people working at 3:30 on a Friday afternoon, but yet a worker stands at door greeting people, signing everyone in, but not doing much of anything else while people wait forever. When I did finally get help, the gal was helpful and friendly, so the wait is why I'm giving a mid range rating review.. read more

Their actual cell and internet service is pretty reliable, unfortunately their customer service is the absolute bottom of the barrel worst. This is a company that has outsourced as many jobs as possible to India and wherever else and it shows. The website for paying accounts has been down for over a week and in order to pay both internet and cell accounts I have to navigate their nightmare of an automated system not once but twice. I would drop them like a stone if there was any alternative, but unfortunately Spectrum is just as bad if not worse. Monopolies blow. read more

Worst experience ever! Don't know why they take your name when you come in the door..they just randomly pick who they're going to help. When brought to the attention of the manager a shoulder shrug was the explanation! I've been here an hour and I'm still waiting to be seen, while someone who came in 30 minutes after me is being taken care of!! read more

Fantastic customer service.Set up everything ...even the bluetooth in my car.Sal and co are the best.

Over 3 hours of waiting only achieved getting 2 phone lines transferred and they never got the watch working. - never go in the Glendale store and never start with AT&T. The price given in this store started at $120 for one cell line, then went to $90 after I told them that was insane and then went to $80 after I told them I had a lower quote from another AT&T store. They estimated two cell phones and one watch with wireless hot spots for the phones to be $115/mon total. I asked them to 100% confirm that price based on them screwing up pricing already and they confirmed that was correct. After porting my numbers over from Verizon (who had many hidden fees), AT&T Glendale then tells me the price is $155 WITHOUT wireless hot spots. I now have a $310 AT&T bill for 6 days of service before I switched to US Cellular. So far US Cellular has been honest and rapid with switching my service over and my first bill was the price they estimated. If you enjoy being lied to and enjoy wasting money and time, AT&T Glendale is your hotspot to shop! read more

This place is ridiculous- been waiting for 76 minutes to get service and no hope in sight that someone will come before the store closes. We were told it would be 1 hour. It would be more like 2 if they were open that long. Terrible terrible place. read more

We were helped by Garren last week and had excellent service! He took a lot of time with us and really made sure that all of our phone questions were answered. Great service and a very friendly AT & T employee. THANK YOU! read more

FUCKING TERRIBLE, they just scam you over and over and even after you pay they still wont turn your service on until you pay a second time, FUCK YOU read more

After going to the AT&T location at 6150 N. Port Washington Rd, Suite H, Glendale, WI 53217 and inquiring about my options for updating my phone, I found out that they had upgraded my services without my permission, any signature, and without me knowing. Not once did I agree to get upgraded. Furthermore, they upgraded me to a different phone which i did not receive, and which cancelled the service on the my phone. I had to go back to the location to reverse their fraudulent actions. 5 weeks later I am still finding charges from that incident such as "upgrading fees" on my new bill. Trying to get these fees reversed was a nightmare, I tried the online representative and they opened a case, but AT&T investigated the wrong bill and said nothing was wrong. I am still struggling to get these charges reversed. read more